The Holiday Inn Express & Suites Smithfield – Providence by IHG is notably praised for its strategic location. Guests value its proximity to Bryant University, local attractions, and ease of access to major highways and the airport. Its setting in pleasant and quiet surroundings enhances the restful ambiance while offering an affordable stay with the added benefit of a complimentary breakfast.
The breakfast experience at the hotel receives high marks for its variety, quality, and the popular pancake machine, all served in a convivial atmosphere that encourages guest interaction. Staff efficiency and friendliness further enhance this positive experience, contributing to a warm and welcoming atmosphere overall.
The hotel's staff significantly contribute to guests' satisfactory experiences, often described as friendly, helpful, and welcoming. The front desk receives particular commendation for their assistance, while the staff's friendly demeanor consistently enhances guest satisfaction.
However, feedback is less favorable concerning cleanliness and room maintenance. Issues such as cobwebs, stained carpets, and a persistent smoke odor have been reported, suggesting a need for improved housekeeping practices and room updates to meet standard expectations.
Despite mixed reviews regarding the pool area, it provides enjoyment for families, although improvements in cleanliness and temperature regulation could enhance the experience. Beds have similarly varied reviews, with some guests finding them comfortable, while others report discomfort and wear.
Overall, while the hotel offers numerous positives such as location, breakfast, and staff service, attention to cleanliness and room maintenance could elevate the guest experience further.
Bally's Twin River Lincoln Casino & Hotel garners positive feedback from guests for its excellent location and modern, clean and spacious rooms. Its proximity to the casino, Providence, universities and historical sites make it a convenient spot for various types of travelers. The hotel’s safety measures, including key access to the rooms, contribute to guests' peace of mind.
The clean and well-maintained environment, including spotless rooms and a tidy pool area, is frequently highlighted as a significant plus. The rooms are praised for their beautiful decor, comfort, modern amenities and effective temperature control, providing a restful and enjoyable stay. Visitors also appreciate the friendliness and helpfulness of the staff, who consistently go above and beyond to enhance the guest experience. The pool, featuring warm water and a charming courtyard, is another notable amenity, despite occasional operational hiccups.
Dining options receive mixed reviews; Fred and Steve’s Steakhouse is praised for its excellent quality, though it is on the pricier side. Guests express a desire for more varied and reasonably priced dining alternatives. The absence of a dedicated breakfast service is a common point of disappointment and many suggest adding a breakfast restaurant or buffet.
The beds in the rooms generally receive positive feedback for their comfort, although opinions vary with a few guests finding the beds too soft or too high. Accessibility for guests with disabilities is highly regarded with specific accommodations like disability bathrooms and showers, though some logistical challenges and a need for better room amenities are noted.
Overall, Bally’s Twin River Lincoln Casino & Hotel offers a compelling combination of location, comfort, cleanliness and excellent service, making it an attractive choice for visitors. Despite minor areas for improvement, including breakfast options, signage and some accessibility issues, the overwhelmingly positive aspects make it a commendable destination.