Hotel Casa del Sol
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Summary of reviewsHotel Casa del Sol in Puerto de la Cruz, Tenerife, offers a tranquil retreat with stunning panoramic views of the mountains and sea. The serene location, situated on a hill, provides a peaceful and residential atmosphere away from the bustling city center, making it an ideal base for exploring northern Tenerife and nearby parks. Despite the challenging uphill walks, the proximity to central Puerto de la Cruz and convenient access to public transportation are appreciated by many guests. The serene ambiance and beautiful views compensate for the lack of nearby amenities and parking difficulties, making it a favored choice for those seeking a quiet escape.
The breakfast at Hotel Casa del Sol delivers good value for money, featuring a hearty and varied buffet that caters to different tastes. Guests often praise the friendly and attentive breakfast staff, adding a positive touch to the morning experience. However, improvements could be made regarding the freshness and variety of food, as well as the upkeep of the breakfast room. Nonetheless, for an affordable price, the breakfast satisfies many guests with its wholesome offerings.
Dining experiences at the hotel draw mixed reactions. On the positive side, the convenience of room-delivered meals and the ability to dine on the terrace are well-liked with many guests enjoying the tasty and quality food provided. However, the limited hot options, inconsistent coffee quality and frequent closures of the restaurant and bar can be inconvenient for those expecting a full dining experience within the hotel.
The rooms at Hotel Casa del Sol are spacious, clean and practical, often featuring beautiful balconies with impressive views of the sea and mountains. Guests appreciate the comfort, affordability and amenities such as kitchenettes. However, dated interiors, worn-out decor and occasional maintenance issues detract from the overall experience. Noise disturbances and cleanliness inconsistencies are also noted concerns.
The hotel shines when it comes to staff interactions with the majority of guests praising the friendliness, attentiveness and professionalism of the team. Specific staff members are frequently mentioned for their exceptional service, contributing significantly to a welcoming and comfortable stay. Occasional reports of unhelpfulness are rare and do not overshadow the generally warm and positive staff interactions.
WiFi quality at Hotel Casa del Sol varies with some guests reporting excellent and reliable internet service, suitable for work and professional needs. However, inconsistent connectivity, slow speeds and frequent outages are common issues that need addressing to ensure all visitors have a dependable internet experience.
The rooftop pool emerges as a standout feature, lauded for its fantastic views, heated water and clean condition. Guests enjoy the comfortable lounge areas and the serene ambiance, despite occasional maintenance and noise issues. The pool bar adds convenience, although it sometimes closes during the day. The overall positive sentiment makes the pool area a highlight for many staying at the hotel.
Parking at Hotel Casa del Sol is challenging with limited on-site spots and nearly impossible street parking. Guests can opt for paid private parking, though it often involves a steep walk and navigating narrow entrances. The congestion and difficulty in accessing parking spaces can be a hassle, prompting suggestions for better descriptions of the parking situation in the hotel's information.
In summary, Hotel Casa del Sol offers a peaceful and picturesque retreat with friendly staff and comfortable accommodations. While there are areas needing improvement, such as food variety, internet reliability and parking accessibility, the overall experience remains positive for those seeking tranquility and stunning views in Puerto de la Cruz.
Categories
The breakfast at Hotel Casa del Sol delivers good value for money, featuring a hearty and varied buffet that caters to different tastes. Guests often praise the friendly and attentive breakfast staff, adding a positive touch to the morning experience. However, improvements could be made regarding the freshness and variety of food, as well as the upkeep of the breakfast room. Nonetheless, for an affordable price, the breakfast satisfies many guests with its wholesome offerings.
Dining experiences at the hotel draw mixed reactions. On the positive side, the convenience of room-delivered meals and the ability to dine on the terrace are well-liked with many guests enjoying the tasty and quality food provided. However, the limited hot options, inconsistent coffee quality and frequent closures of the restaurant and bar can be inconvenient for those expecting a full dining experience within the hotel.
The rooms at Hotel Casa del Sol are spacious, clean and practical, often featuring beautiful balconies with impressive views of the sea and mountains. Guests appreciate the comfort, affordability and amenities such as kitchenettes. However, dated interiors, worn-out decor and occasional maintenance issues detract from the overall experience. Noise disturbances and cleanliness inconsistencies are also noted concerns.
The hotel shines when it comes to staff interactions with the majority of guests praising the friendliness, attentiveness and professionalism of the team. Specific staff members are frequently mentioned for their exceptional service, contributing significantly to a welcoming and comfortable stay. Occasional reports of unhelpfulness are rare and do not overshadow the generally warm and positive staff interactions.
WiFi quality at Hotel Casa del Sol varies with some guests reporting excellent and reliable internet service, suitable for work and professional needs. However, inconsistent connectivity, slow speeds and frequent outages are common issues that need addressing to ensure all visitors have a dependable internet experience.
The rooftop pool emerges as a standout feature, lauded for its fantastic views, heated water and clean condition. Guests enjoy the comfortable lounge areas and the serene ambiance, despite occasional maintenance and noise issues. The pool bar adds convenience, although it sometimes closes during the day. The overall positive sentiment makes the pool area a highlight for many staying at the hotel.
Parking at Hotel Casa del Sol is challenging with limited on-site spots and nearly impossible street parking. Guests can opt for paid private parking, though it often involves a steep walk and navigating narrow entrances. The congestion and difficulty in accessing parking spaces can be a hassle, prompting suggestions for better descriptions of the parking situation in the hotel's information.
In summary, Hotel Casa del Sol offers a peaceful and picturesque retreat with friendly staff and comfortable accommodations. While there are areas needing improvement, such as food variety, internet reliability and parking accessibility, the overall experience remains positive for those seeking tranquility and stunning views in Puerto de la Cruz.
Family Friendly Hotel
This hotel is family-friendly. It's a great option for families looking for a comfortable stay.
Hotel with Free Wi-Fi
This hotel includes free Wi-Fi, ensuring guests can stay connected. The hotel offers standard services and amenities.
Hotel with Parking
Hotel Casa del Sol provides free parking and free self-parking facilities for its guests. This complimentary service adds convenience and value for travelers with their own vehicles.
Cheap Hotel
Hotel Casa del Sol provides budget-friendly accommodation with essential amenities. It is suitable for travelers seeking an affordable place to stay with a convenient location.
3-Star Hotel
This hotel is a popular choice and offers breakfast options. It receives good review scores.
Hotel with Swimming Pool
Heated Pool Outdoor Pool
Business Hotel
Accessible Hotel
Hotel with Outdoor Pool
Hotel with Heated Pool
Guest Reviews
Nestled in the heights of Puerto de la Cruz, Hotel Casa del Sol offers a peaceful retreat with panoramic views of the mountain and sea. Despite being set on a steep hill, the serene location is appreciated for its quiet and residential atmosphere, away from the hustle and bustle of the city center. The hotel's strategic location makes it a good base for exploring the northern part of Tenerife and its beautiful nearby parks, like Taoro Park and the small botanical garden, Sitio Litre.
Visitors find Hotel Casa del Sol relatively close to central Puerto de la Cruz with the city center and the beach accessible within a 15-20 minute walk, though uphill climbs can be quite daunting, particularly for those with limited mobility. Alternatively, a short drive or taxi ride can easily solve the distance issue, making it convenient to navigate around the city and access popular spots without much hassle. The peaceful ambiance, combined with stunning views and good access to public transportation, makes this a suitable choice for guests looking to escape urban noise and excitement.
On the flip side, the challenging hill climbs and lack of nearby amenities like restaurants and shops might be less appealing to some. Guests without a vehicle may find it a bit inconvenient as there are no immediate facilities close by and the arduous walk back to the hotel after a day out can be strenuous. Parking can also be a concern due to congestion in the area.
Overall, Hotel Casa del Sol is ideal for those seeking tranquility with easy access to explore Puerto de la Cruz and Tenerife. The stunning views and peaceful locale outweigh the drawbacks for many, offering a retreat from the more hectic parts of town.
Hotel Casa del Sol offers a breakfast experience that has garnered mixed reviews from its guests. Many visitors appreciate the good value for money with breakfast priced around €8 or £6.80, allowing for multiple visits to the buffet. The breakfast selection is frequently praised for being hearty, varied and plentiful, providing options that cater to different tastes including fruit, yogurts, cereals, coffees, drinks, cold cuts, bread, steamed vegetables and local products.
Staff at the breakfast are often highlighted for their friendliness and attentiveness, adding a positive touch to the morning meal. Guests find the breakfast service wholesome and the views from the balcony during breakfast to be quite enjoyable.
However, some aspects of the breakfast could use improvement. While many find the selection to be diverse and satisfying, others note that the options can become monotonous and lack variety. Several guests have mentioned that the quality of certain items, such as coffee and pastries, could be better. Reports of stale products, limited selection and breakfast not always being fresh have been issues for some.
The breakfast room itself has also received mixed feedback with some mentioning its age and lack of maintenance. A few guests had to go to a nearby hotel for breakfast, which was inconvenient.
Overall, the breakfast at Hotel Casa del Sol generally does what it promises, offering a simple yet varied and hearty start to the day for an affordable price. However, improvements in food quality and variety, as well as better maintenance of the breakfast area, would further enhance the dining experience.
Hotel Casa del Sol's dining experience appears to be somewhat mixed based on guest reviews. The convenience of having meals delivered to the room and enjoying dinner on the terrace stands out as particularly practical and enjoyable aspects. Guests appreciated the very tasty meals and excellent food with some even describing dinner as perfect. The rooftop restaurant and pool bar also provided very good service, adding to the overall positive dining atmosphere.
However, there were notable downsides. Many guests found the coffee quality to be inconsistent with some specifically stating it was not good. The buffet's hot options were considered limited and basic, which didn't meet the standards expected of a three-star hotel. In addition, the restaurant's recommendations were not well-received.
Several reviews mentioned that the hotel restaurant and bar were frequently closed, leading to inconvenience, particularly for guests expecting to have dinner at the hotel. This left them with no choice but to find alternative dining options, sometimes at another hotel. The kitchenette provided in some rooms was seen as functional, though it lacked essential cleaning utensils and had issues like old or ineffective pans.
Overall, while there were positive aspects to the dining experience at Hotel Casa del Sol, including the quality of the meals when available, the frequent closures and limited buffet options detracted from an otherwise good experience.
Hotel Casa del Sol offers a mixed bag when it comes to its rooms with many guests praising the spaciousness, cleanliness and practical amenities. The rooms are described as very large and comfortable, often featuring beautiful balconies with stunning views of the sea and mountains, adding a touch of charm to the stay. Guests appreciate the clean rooms, the presence of small kitchenettes and the well-maintained terraces. The affordable prices and practical setups also gain positive remarks.
However, several reviews point out significant drawbacks. The overall furnishings and facilities are often noted as outdated with old furniture and worn-out decor detracting from the experience. Problems such as musty smells, dirty utensils and inefficient heating appear frequently in the feedback. Noise disturbances due to thin walls and minor maintenance issues further marred some guests' stays.
In summary, while Hotel Casa del Sol provides spacious and practical accommodations with beautiful views and good value for money, potential guests should be aware of the dated interiors and occasional cleanliness and maintenance concerns.
In the realm of accommodations, one might find the beds at Hotel Casa del Sol a mixed bag of experiences. Overall, there are numerous reviews indicating that comfort is a hit-or-miss affair. While several guests found the beds to be very comfortable, offering a good night's rest with clean bedding, many others reported discomfort due to the condition of the mattresses and pillows.
A recurring theme in the negative reviews includes complaints about old, deteriorated and springy mattresses that are in dire need of replacement. These outdated mattresses have caused back pain for some guests with descriptions of springs poking through and mattresses sinking or being uneven and hard. The pillows haven’t fared much better, often described as thin, uncomfortable, stained and even deformed.
Further adding to the discomfort, the noise from bed springs and the sensation of spring mattresses made sleeping an uneasy experience for many. Despite some guests appreciating the beds being made daily and the general cleanliness, the need for a bedding upgrade is evident from the numerous calls for renewal, both in mattresses and pillows.
Some guests found the beds separated, which was inconvenient, especially for couples. Despite the occasional positive feedback about comfortable, large beds with individual blankets, the overarching sentiment leans towards a strong recommendation for an overhaul of the bedding to meet guests' expectations for a restful stay.
Nestled in a beautiful location, Hotel Casa del Sol showcases mixed feedback when it comes to cleanliness. A majority of guests commend the hotel's high standards, highlighting the rooms and common areas as "very clean" and "spotless." Regular cleaning services, including daily room cleaning and towel changes, were often praised. Many guests found their rooms welcoming and cozy, emphasizing the efforts in maintaining cleanliness. The housekeeping staff’s politeness and dedication were noted, contributing positively to the overall experience.
However, the reviews also point out significant areas for improvement. Some guests encountered issues such as dirty utensils, cobwebs and even cockroaches in the bathrooms. The rooms, while cleaned daily, sometimes showed signs of poor upkeep such as dust, hair from previous guests and worn-out furniture. Several reviewers mentioned that deep cleaning is urgently needed in places like the kitchen and under beds. Additionally, the hotel facilities seem a bit outdated with peeling paint, broken tiles and some worn-out elements detracting from the overall cleanliness impression.
In summary, despite glowing reviews from many patrons for its cleanliness and friendly staff, Hotel Casa del Sol has inconsistencies that indicate a need for more rigorous and consistent cleaning standards. Enhanced maintenance could potentially elevate the experience, ensuring all guests can enjoy a pristine and comfortable stay.
'Hotel Casa del Sol' has consistently garnered praise for its exceptional staff. The reviews highlight the team's friendliness, attentiveness and professionalism. Reception staff, in particular, were frequently described as very accommodating with numerous mentions of their willingness to assist with issues such as date confusions or room allocations. Guests also appreciated the courteous and efficient nature of the receptionists, who contributed significantly to a pleasant check-in experience.
The hotel staff's overall demeanor is reported to be warm and welcoming with housekeepers and restaurant staff receiving recognition for their helpfulness and professionalism. Specific staff members, such as David, the Venezuelan gentleman at the breakfast buffet and others like Fran, Jonathan, Alvaro and Jonatan, stood out for their exceptional service and friendly interactions.
Moreover, the cleaning team was noted to be particularly diligent and attentive, ensuring that the facilities remained in good condition. Guests felt comfortable thanks to the human treatment and the smile-filled assistance they received throughout their stay.
However, there were occasional reports of certain reception staff being a little unhelpful or unwilling to answer queries, but these instances were few and far between. Overall, the staff's kindness and their efforts to make guests feel at home were a major highlight of the hotel experience.
Hotel Casa del Sol has received mixed reviews concerning its WiFi offerings. Many guests appreciated the quality of the WiFi, describing it as good, decent and even excellent in some cases. There were guests who found the WiFi worked well for professional needs such as Zoom meetings and noted that it was fast enough for work. Some highlighted that the WiFi worked perfectly and even offered a dedicated router for the room, ensuring a great connection.
However, there were quite a few criticisms as well. Several guests experienced unreliable internet service with slow speeds and frequent drop-outs. In some instances, the WiFi was described as beyond useless or not working at all in certain rooms. A few reviews mentioned that internet access was decent for a couple of weeks but then stopped completely. There were also concerns about the availability of WiFi with some guests noting that no WiFi was available and others experiencing issues with obtaining the WiFi password.
Overall, while many guests had positive experiences with the WiFi at Hotel Casa del Sol, there were significant inconsistencies that need addressing to ensure a consistently reliable internet experience for all visitors.
Hotel Casa del Sol's pool receives a flood of positive comments from guests, especially for its fantastic views and rooftop location. Multiple reviews highlight the rooftop pool as a key feature, often describing it as very nice, beautiful and splendid. Guests appreciate the rooftop terrace with its comfortable lounge areas, making it a pleasant spot to relax. Moreover, the pool's heated water and clean condition are frequently praised, contributing to a comfortable and enjoyable experience.
Though the pool area can get crowded and some noises from the pool machinery might be audible early in the morning, the ambiance generally remains upbeat and relaxing. The pool bar service offers convenience, although it’s worth noting that it sometimes closes during the day.
While there are mentions of occasional maintenance issues, such as the pool being unclean or non-functional at times, the overall sentiment remains favorable. Reviewers often emphasize the aesthetic and serene environment of the pool, complimented by the views from the rooftop and the warm, inviting atmosphere. Despite minor inconveniences, the pool area on the terrace continues to be a standout feature for many guests staying at Hotel Casa del Sol.
Hotel Casa del Sol presents a challenging parking situation for its guests. While there are limited parking spaces directly at the hotel, street parking is nearly impossible to find and the few available spots are often cramped and difficult to access. Many guests mention that parking in the surrounding area of Tenerife is a general issue, adding to the difficulty.
Guests have the option of private parking for an additional cost of 5 euros per day. This parking is not directly adjacent to the hotel but is often located a street or two away, requiring a steep walk or navigating narrow entrances. The private parking area is described as small with tight spaces and tricky access points. It can be a hassle to maneuver vehicles in and out without damaging them.
Although some guests highlight occasional success in finding free parking one street away, this spot is shared and not reliable. The paid parking is sometimes viewed as inconvenient due to difficult access, narrow entrances or being quite far from the hotel. A few guests mentioned the need for updates to the hotel's description to better reflect these parking challenges, including the lack of barrier-free access.
In summary, the parking experience at Hotel Casa del Sol is notably problematic with limited and often challenging options available, both free and paid. This aspect may require guests to plan ahead and consider additional costs or potential inconvenience when visiting.
Hotel Casa del Sol offers a delightful experience for families with large rooms that comfortably accommodate everyone, including extra beds and baby cots. Guests appreciate having necessary kitchen utensils, making it easy for self-catering during their stay. Many visitors highlight the family-friendly atmosphere and recommend it for family holidays or vacations with kids. While some mention minor issues like the absence of a crib or its condition, overall, the hotel provides a welcoming environment with accessible rooms and convenient amenities. The presence of a mini-market, although considered a bit pricey, adds to the convenience, ensuring that guests can easily pick up essentials. Whether for a short stay or a longer family vacation, Hotel Casa del Sol stands out as a great place for families to relax and enjoy quality time together.
Hotel Casa del Sol offers a good quality-price ratio, meeting the expected standards for a three-star hotel and often delivering value that exceeds expectations. Guests have praised the hotel for its good quality, comfortable accommodations and cleanliness, often noting it to be cleaner than many other similar establishments. It's highlighted as a solid choice for those on a low budget with many reviewers recommending it for exploring Tenerife and enjoying a relaxing stay.
However, while the hotel is generally seen as good for its three-star rating, there are common criticisms regarding the outdated facilities and decor. The need for renovation and improvement of old furniture and overall aesthetics is frequently mentioned with some guests even remarking on the deteriorated state of certain areas like the lobby.
Despite these drawbacks, many guests have found their experience to be perfectly pleasant with some describing it as super cozy and noting beautiful views that add to the hotel's charm. It's recognized as a typical three-star hotel and while some guests feel it falls short of the three-star mark, others find it to be one of the better options in its category.
Hotel Casa del Sol offers several amenities that can cater to business travelers, including available business services such as a copier and fax and high-speed internet designed for business use. However, the hotel lacks dedicated business facilities, which may pose a challenge for some travelers. Some guests found it not suitable for business stays due to issues like outdated electrical outlets with no easy access near the bed and the absence of air conditioning. Additionally, the water service is unavailable after 9:30 PM, which could be inconvenient for those working late hours. On the plus side, the staff provides receipts, although there have been instances where invoices were not sent promptly upon request. Overall, for a combined business and leisure trip, the facilities might be deemed acceptable, but those exclusively on business might encounter some limitations.
Hotel Casa del Sol offers a blend of accessible features and noteworthy challenges for guests with disabilities. The parking facility stands out as it is easily accessible and conveniently reached via a lift. The hotel is described as disabled-accessible, featuring equipment to assist guests with mobility issues. Families will find the hotel convenient for stays, suggesting family-friendly accessibility.
However, potential guests should be aware of the hotel's geographical challenges. A short but uphill walk to the hotel may pose difficulties for those with mobility concerns and the location, while quiet, requires some effort to reach. Certain areas like the kitchen and parts of the building are noted as not accessible or only partially accessible with care. Additionally, the absence of air conditioning and fans, along with occasional missing amenities like shampoo, should be considered when planning a visit. The hotel presents a mixed picture of accessibility, blending convenient features with notable limitations.
The heated pool at Hotel Casa del Sol receives positive feedback for being a notable feature with several mentions of easy access and proximity. Guests appreciate the warm and clean water, though there were a few mentions about the pool being non-operational at times and concerns over cold water. Nonetheless, its availability adds a comfortable amenity for visitors looking to relax. An added highlight is the spectacular water pressure in the showers, enhancing the overall experience.
Hotel Casa del Sol provides an impressive array of pool amenities that have garnered positive guest feedback. The hotel boasts a stunning rooftop pool, frequently praised for offering breathtaking views of the sea and city skyline. The rooftop setting adds to the allure, providing a lovely terrace atmosphere that guests seem to adore. Reviewers consistently describe the pool as beautiful, spacious and very clean with nothing beating the water pressure.
Multiple mentions of the infinity and heated pools suggest a well-maintained and comfortable environment for guests, regardless of the season. Additionally, the presence of a poolside bar enhances the experience, making it a perfect spot for relaxation and socializing. Though a few reviews noted the outdoor pool can be chilly, the overall sentiment remains overwhelmingly positive, highlighting the pool areas as a major highlight of the hotel.
In summary, the rooftop pool, coupled with the stunning views and excellent maintenance, makes the Hotel Casa del Sol an attractive destination for travelers seeking relaxation and scenic beauty.
Location Show Map
Location
Visitors find Hotel Casa del Sol relatively close to central Puerto de la Cruz with the city center and the beach accessible within a 15-20 minute walk, though uphill climbs can be quite daunting, particularly for those with limited mobility. Alternatively, a short drive or taxi ride can easily solve the distance issue, making it convenient to navigate around the city and access popular spots without much hassle. The peaceful ambiance, combined with stunning views and good access to public transportation, makes this a suitable choice for guests looking to escape urban noise and excitement.
On the flip side, the challenging hill climbs and lack of nearby amenities like restaurants and shops might be less appealing to some. Guests without a vehicle may find it a bit inconvenient as there are no immediate facilities close by and the arduous walk back to the hotel after a day out can be strenuous. Parking can also be a concern due to congestion in the area.
Overall, Hotel Casa del Sol is ideal for those seeking tranquility with easy access to explore Puerto de la Cruz and Tenerife. The stunning views and peaceful locale outweigh the drawbacks for many, offering a retreat from the more hectic parts of town.
Breakfast
Staff at the breakfast are often highlighted for their friendliness and attentiveness, adding a positive touch to the morning meal. Guests find the breakfast service wholesome and the views from the balcony during breakfast to be quite enjoyable.
However, some aspects of the breakfast could use improvement. While many find the selection to be diverse and satisfying, others note that the options can become monotonous and lack variety. Several guests have mentioned that the quality of certain items, such as coffee and pastries, could be better. Reports of stale products, limited selection and breakfast not always being fresh have been issues for some.
The breakfast room itself has also received mixed feedback with some mentioning its age and lack of maintenance. A few guests had to go to a nearby hotel for breakfast, which was inconvenient.
Overall, the breakfast at Hotel Casa del Sol generally does what it promises, offering a simple yet varied and hearty start to the day for an affordable price. However, improvements in food quality and variety, as well as better maintenance of the breakfast area, would further enhance the dining experience.
Dinner
However, there were notable downsides. Many guests found the coffee quality to be inconsistent with some specifically stating it was not good. The buffet's hot options were considered limited and basic, which didn't meet the standards expected of a three-star hotel. In addition, the restaurant's recommendations were not well-received.
Several reviews mentioned that the hotel restaurant and bar were frequently closed, leading to inconvenience, particularly for guests expecting to have dinner at the hotel. This left them with no choice but to find alternative dining options, sometimes at another hotel. The kitchenette provided in some rooms was seen as functional, though it lacked essential cleaning utensils and had issues like old or ineffective pans.
Overall, while there were positive aspects to the dining experience at Hotel Casa del Sol, including the quality of the meals when available, the frequent closures and limited buffet options detracted from an otherwise good experience.
Rooms
However, several reviews point out significant drawbacks. The overall furnishings and facilities are often noted as outdated with old furniture and worn-out decor detracting from the experience. Problems such as musty smells, dirty utensils and inefficient heating appear frequently in the feedback. Noise disturbances due to thin walls and minor maintenance issues further marred some guests' stays.
In summary, while Hotel Casa del Sol provides spacious and practical accommodations with beautiful views and good value for money, potential guests should be aware of the dated interiors and occasional cleanliness and maintenance concerns.
Beds
A recurring theme in the negative reviews includes complaints about old, deteriorated and springy mattresses that are in dire need of replacement. These outdated mattresses have caused back pain for some guests with descriptions of springs poking through and mattresses sinking or being uneven and hard. The pillows haven’t fared much better, often described as thin, uncomfortable, stained and even deformed.
Further adding to the discomfort, the noise from bed springs and the sensation of spring mattresses made sleeping an uneasy experience for many. Despite some guests appreciating the beds being made daily and the general cleanliness, the need for a bedding upgrade is evident from the numerous calls for renewal, both in mattresses and pillows.
Some guests found the beds separated, which was inconvenient, especially for couples. Despite the occasional positive feedback about comfortable, large beds with individual blankets, the overarching sentiment leans towards a strong recommendation for an overhaul of the bedding to meet guests' expectations for a restful stay.
Cleanliness
However, the reviews also point out significant areas for improvement. Some guests encountered issues such as dirty utensils, cobwebs and even cockroaches in the bathrooms. The rooms, while cleaned daily, sometimes showed signs of poor upkeep such as dust, hair from previous guests and worn-out furniture. Several reviewers mentioned that deep cleaning is urgently needed in places like the kitchen and under beds. Additionally, the hotel facilities seem a bit outdated with peeling paint, broken tiles and some worn-out elements detracting from the overall cleanliness impression.
In summary, despite glowing reviews from many patrons for its cleanliness and friendly staff, Hotel Casa del Sol has inconsistencies that indicate a need for more rigorous and consistent cleaning standards. Enhanced maintenance could potentially elevate the experience, ensuring all guests can enjoy a pristine and comfortable stay.
Staff
The hotel staff's overall demeanor is reported to be warm and welcoming with housekeepers and restaurant staff receiving recognition for their helpfulness and professionalism. Specific staff members, such as David, the Venezuelan gentleman at the breakfast buffet and others like Fran, Jonathan, Alvaro and Jonatan, stood out for their exceptional service and friendly interactions.
Moreover, the cleaning team was noted to be particularly diligent and attentive, ensuring that the facilities remained in good condition. Guests felt comfortable thanks to the human treatment and the smile-filled assistance they received throughout their stay.
However, there were occasional reports of certain reception staff being a little unhelpful or unwilling to answer queries, but these instances were few and far between. Overall, the staff's kindness and their efforts to make guests feel at home were a major highlight of the hotel experience.
Wi-Fi
However, there were quite a few criticisms as well. Several guests experienced unreliable internet service with slow speeds and frequent drop-outs. In some instances, the WiFi was described as beyond useless or not working at all in certain rooms. A few reviews mentioned that internet access was decent for a couple of weeks but then stopped completely. There were also concerns about the availability of WiFi with some guests noting that no WiFi was available and others experiencing issues with obtaining the WiFi password.
Overall, while many guests had positive experiences with the WiFi at Hotel Casa del Sol, there were significant inconsistencies that need addressing to ensure a consistently reliable internet experience for all visitors.
Pool
Though the pool area can get crowded and some noises from the pool machinery might be audible early in the morning, the ambiance generally remains upbeat and relaxing. The pool bar service offers convenience, although it’s worth noting that it sometimes closes during the day.
While there are mentions of occasional maintenance issues, such as the pool being unclean or non-functional at times, the overall sentiment remains favorable. Reviewers often emphasize the aesthetic and serene environment of the pool, complimented by the views from the rooftop and the warm, inviting atmosphere. Despite minor inconveniences, the pool area on the terrace continues to be a standout feature for many guests staying at Hotel Casa del Sol.
Parking
Guests have the option of private parking for an additional cost of 5 euros per day. This parking is not directly adjacent to the hotel but is often located a street or two away, requiring a steep walk or navigating narrow entrances. The private parking area is described as small with tight spaces and tricky access points. It can be a hassle to maneuver vehicles in and out without damaging them.
Although some guests highlight occasional success in finding free parking one street away, this spot is shared and not reliable. The paid parking is sometimes viewed as inconvenient due to difficult access, narrow entrances or being quite far from the hotel. A few guests mentioned the need for updates to the hotel's description to better reflect these parking challenges, including the lack of barrier-free access.
In summary, the parking experience at Hotel Casa del Sol is notably problematic with limited and often challenging options available, both free and paid. This aspect may require guests to plan ahead and consider additional costs or potential inconvenience when visiting.
Family
3 Star
However, while the hotel is generally seen as good for its three-star rating, there are common criticisms regarding the outdated facilities and decor. The need for renovation and improvement of old furniture and overall aesthetics is frequently mentioned with some guests even remarking on the deteriorated state of certain areas like the lobby.
Despite these drawbacks, many guests have found their experience to be perfectly pleasant with some describing it as super cozy and noting beautiful views that add to the hotel's charm. It's recognized as a typical three-star hotel and while some guests feel it falls short of the three-star mark, others find it to be one of the better options in its category.
Business
Accessible
However, potential guests should be aware of the hotel's geographical challenges. A short but uphill walk to the hotel may pose difficulties for those with mobility concerns and the location, while quiet, requires some effort to reach. Certain areas like the kitchen and parts of the building are noted as not accessible or only partially accessible with care. Additionally, the absence of air conditioning and fans, along with occasional missing amenities like shampoo, should be considered when planning a visit. The hotel presents a mixed picture of accessibility, blending convenient features with notable limitations.
Heated Pool
Outdoor Pool
Multiple mentions of the infinity and heated pools suggest a well-maintained and comfortable environment for guests, regardless of the season. Additionally, the presence of a poolside bar enhances the experience, making it a perfect spot for relaxation and socializing. Though a few reviews noted the outdoor pool can be chilly, the overall sentiment remains overwhelmingly positive, highlighting the pool areas as a major highlight of the hotel.
In summary, the rooftop pool, coupled with the stunning views and excellent maintenance, makes the Hotel Casa del Sol an attractive destination for travelers seeking relaxation and scenic beauty.
Yes, Hotel Casa del Sol has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Hotel Casa del Sol.
No, Hotel Casa del Sol doesn't allow dogs.
Yes, parking facilities are available at Hotel Casa del Sol.
No, Hotel Casa del Sol doesn't have a gym.
Location Show Map
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