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Summary of reviewsHotel RF San Borondon, located in Puerto de la Cruz, enjoys an exceptional position, providing tranquility and convenience close to the harbor, city center and various attractions such as Plaza del Charco, Loro Park and Playa Jardín. Its proximity to the bus station further adds to its appeal for those wanting to explore beyond the city via public transport. The serene atmosphere, despite being centrally located and the well-maintained rooms, pool area and lush gardens make it a perfect retreat after a day of sightseeing.
Breakfast at Hotel RF San Borondon receives generally high praise for its variety, quality and abundance. The breakfast buffet offers a wide range of options catering to different tastes, featuring items like cereals, breads, fruits, cheeses, meats and gluten-free options upon request. Despite minor critiques on variety and specific items over extended stays, the breakfast experience is enhanced by a pleasant dining room and the option to dine outside.
The dinner service, while appreciated for its tastiness and the professionalism of the staff, has received mixed reviews. While some guests admire the fresh and plentiful options, others call for more variety and improved food quality, describing the dinner buffet as somewhat basic and repetitive.
Rooms at Hotel RF San Borondon are widely praised for their spaciousness, cleanliness and modern amenities. Many guests highlight the large bathrooms, comfortable beds and pleasant decor. However, the lack of air conditioning and occasional noise issues detract slightly from the overall comfort.
Hotel RF San Borondon is noted for its rigorous cleanliness across the entire facility with daily maid service ensuring spotless conditions. The hotel staff receives consistent accolades for their friendliness, professionalism and willingness to go the extra mile to ensure a pleasant stay.
The WiFi service, however, does face criticism for slow speeds and connectivity issues, which suggests a need for improvement in this area. The gym, though functional and offering pool views, is described as small with outdated equipment, limiting its appeal.
The pool area stands out as a key feature with its large, well-maintained saltwater pool and a peaceful, relaxing environment. Although the pool is not heated, guests often appreciate its cleanliness and the availability of sunbathing facilities.
Beds at Hotel RF San Borondon receive generally mixed feedback. While many guests find them spacious and comfortable, some note issues with worn-out or inconsistent mattresses, indicating a need for upgrades.
Considering its three-star rating, Hotel RF San Borondon offers great value for money with good pricing, cleanliness, comfort and well-maintained facilities. The breakfast is substantial and the staff service aligns well with its rating. Overall, Hotel RF San Borondon is highly recommended for its exceptional location, serene atmosphere and value-for-money experience, making it an ideal base for a relaxing and exciting visit to Puerto de la Cruz. Show more
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Categories
Family Friendly Hotel
This hotel is family-friendly. It provides a comfortable stay for families visiting Puerto de la Cruz.
Hotel with Free Wi-Fi
This hotel provides free Wi-Fi for guests. It is a convenient option for travelers who need to stay connected.
Accessible Hotel
This hotel is listed as a top accessible hotel in Puerto de la Cruz. It offers features tailored to the needs of people with disabilities, including accessible bathrooms with roll-in showers and grab rails.
3-Star Hotel
Located in Puerto de la Cruz, this hotel offers comfortable accommodations. It is a popular choice for its convenient location and services.
Hotel with Swimming Pool
Outdoor Pool
Hotel with Gym
Hotel with Outdoor Pool
Room Types
Studio with KitchenIn the well-equipped kitchen, guests will find a refrigerator, kitchenware, a microwave and a tea and coffee maker. This studio is comprised of a flat-screen TV with satellite channels and a private bathroom.
Superior Room Pool ViewThe spacious double room offers a wardrobe, a safe deposit box, as well as a private bathroom featuring a bath or a shower and a hairdryer. This double room features a flat-screen TV with satellite channels.
Double Room Garden ViewThe spacious double room features a wardrobe, a safe deposit box, as well as a private bathroom boasting a bath and a hairdryer. This double room provides a flat-screen TV with satellite channels. The unit has 2 beds.
Family Room with Garden ViewThe family room has a private bathroom fitted with a bath or a shower and a hairdryer. The family room features a flat-screen TV with satellite channels, a wardrobe, a safe deposit box, a sofa as well as garden views. The unit has 2 beds.
Superior Family RoomThis family room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 2 beds.
Superior Double RoomThis double room includes a flat-screen TV with satellite channels and a private bathroom.
Guest Reviews
8.4
Very Good
Location
Hotel RF San Borondon boasts an exceptional location, offering an advantageous blend of tranquility and convenience in Puerto de la Cruz. Nestled near the harbor, this charming hotel offers quiet surroundings while being within walking distance of the city center, beach and numerous attractions like Plaza del Charco, Loro Park and Playa Jardín. Its proximity to the bus station makes it a strategic spot for those wishing to explore beyond the city on public transport.
Guests frequently commend the hotel's serene atmosphere despite its central location. This well-maintained establishment provides a peaceful retreat, just a stone's throw away from lively street scenes, shops, restaurants and bars. Highlights include tidy, spacious rooms, a beautiful pool area and a lush garden—perfect for unwinding after a day of sightseeing.
The hotel's excellent position allows visitors to stroll to various points of interest, from the historic old town to the picturesque promenades. The convenient setting ensures everything is easily accessible on foot, offering a perfect balance for both relaxation and exploration. The staff consistently receives praise for their friendliness, contributing to a pleasant and welcoming stay.
Overall, Hotel RF San Borondon stands out for its prime location, making it an ideal base for a restful yet exciting visit to Puerto de la Cruz.
Breakfast
The breakfast at "Hotel RF San Borondon" receives generally positive feedback from guests with many praising its variety, quality and abundance. The breakfast buffet offers a wide range of options including hot and cold dishes, which are regularly replenished. Guests appreciate the extensive selection that caters to different tastes, featuring items such as cereals, breads, fruits, cheeses and meats. The availability of gluten-free bread upon request is a bonus for those with dietary restrictions.
Moreover, the breakfast service starts early at 7am, providing convenience for early risers. Many reviews highlight the deliciousness and completeness of the breakfast, describing it as "very good," "excellent," and "spectacular." The dining experience is enhanced by a pleasant, bright dining room with a view of the pool area and the option to enjoy breakfast outside.
While the breakfast is generally well-received, some guests noted a few areas for improvement. A minority of reviews mentioned a lack of variety over extended stays, undrinkable machine-made juices and occasionally runny scrambled eggs. Despite these minor critiques, the overall consensus is that the breakfast at "Hotel RF San Borondon" is commendable, offering a satisfying start to the day for diverse palates.
Dinner
Reviews for the dinner at Hotel RF San Borondon offer a mixed bag of experiences. On the positive side, many guests appreciate the deliciousness of the food, describing it as tasty and fresh. Some found the dinner buffet to be plentiful with a good variety of dishes ranging from healthy to indulgent options. Additionally, the dinner staff received high praise for their professionalism and readiness to replenish dishes, ensuring that guests are well taken care of. The flexibility of the mealtime schedule was also highlighted as suitable for foreign visitors.
However, the dinner service has room for improvement based on several critiques. Many guests found the dinner buffet to be repetitive and lacking in variety, often describing it as monotonous and basic. The quality of the food was also a point of contention with some guests noting that dishes were often lukewarm and not always fresh. Additionally, the limited selection of dishes, particularly the pasta options and the early end time for meals were mentioned as drawbacks. For some, the overall dining experience was so lacking that they advised dining out instead.
In summary, while the dinner at Hotel RF San Borondon has its highlights in terms of flavor and staff service, there are repeated calls for more variety and improved quality to enhance the overall guest experience.
Rooms
The Hotel RF San Borondon hotel offers an array of spacious and comfortable rooms that many guests have praised for their cleanliness and tasteful renovations. Several reviewers noted the large size of the rooms, often highlighting the spacious bathrooms and functional kitchenettes. Many rooms and suites feature balconies or terraces with beautiful views of the pool or lush vegetation. Some rooms also offer practical outdoor amenities like tables, chairs and clotheslines.
The hotel's rooms are described as modern and cozy with comfortable beds and ample storage space. Daily cleaning services maintain high standards of cleanliness, further adding to the comfort of the stay. Guests found the rooms' tranquility and decor appealing, making for a relaxing atmosphere, especially with some rooms benefiting from newly renovated bathrooms with high-quality fixtures such as walk-in showers and powerful hairdryers.
Despite these positive aspects, some guests did mention areas needing improvement. A recurring concern was the lack of air conditioning, which made some rooms uncomfortably hot, especially in the summer months. Rooms located in the basement or facing the cemetery were often described as dark or having an unpleasant view. Additionally, a few reviews noted outdated bathrooms and noise issues from nearby construction or the street.
Overall, the hotel provides a good combination of spacious, clean and comfortable rooms that cater well to guests looking for a tranquil stay with modern amenities, despite a few drawbacks related to room location and climate control.
Beds
Guest reviews of Hotel RF San Borondon present mixed opinions about the hotel beds. Many guests praised the beds for being large, often king-sized and noted their comfort, describing them as super comfortable, spacious and accommodating. Several reviews highlighted the new beds and bedding, calling them excellent and a highlight of their stay. Positive comments also mentioned memory foam beds and the availability of comfortable pillows and blankets, contributing to a good night’s sleep.
However, there are several criticisms. A significant number of reviews pointed out issues with worn-out, sagging and sunken mattresses, which detracted from the overall comfort. Some guests found the mattresses either too soft or too hard and there were also mentions of uncomfortable pillows—either hard or too high—and beds that deformed or bowed from use. A few reviews specifically noted the need for mattress replacements and upgrades to ensure a better sleep experience.
While some guests encountered beds that were reportedly uncomfortable and not in good condition, others appreciated the recent renovations and improvements. Despite the variability in comfort, the size and spaciousness of the beds were frequently positively noted throughout the reviews.
Cleanliness
Hotel RF San Borondon in Puerto de la Cruz receives high praise for its immaculate cleanliness across various guest reviews. Guests consistently highlight the spotless state of the hotel, emphasizing that rooms, bathrooms and the entire facility are well-maintained and cleaned daily. Many describe their rooms as spacious, bright and fragrant, adding to the overall comfort. The pool area and common facilities receive similar commendations for being pristine and frequently cleaned.
Staff members are described as friendly and diligent in maintaining high hygiene standards with daily maid service ensuring that towels and bed linens are changed regularly. The effective cleaning service is complemented by thorough attention to detail, from disinfecting sunbeds to maintaining the reception area.
Despite some isolated mentions of areas needing more frequent cleaning and occasional issues with towels or bed linens, the overall impression remains exceptionally positive. The hotel's cleanliness is consistently rated as excellent with guests appreciating the serene and comfortable environment it provides, underpinned by a reliable and efficient cleaning team. The Hotel RF San Borondon stands out for its dedication to maintaining a clean, hygienic and welcoming atmosphere for its guests.
Staff
The reviews for 'Hotel RF San Borondon' highlight the consistently positive and professional demeanor of its staff. Guests frequently mention that the staff is extremely friendly, attentive and helpful with many specifically appreciating the warm reception and polite service provided throughout the hotel, from the reception desk to the housekeeping and restaurant staff.
The receptionists are particularly noted for their professional behavior and multilingual capabilities, often providing detailed explanations and going the extra mile to accommodate requests, such as providing extra towels or addressing special needs. Some reviews highlight specific employees by name, applauding their exceptional service and friendly demeanor.
Additionally, the cleaning staff and restaurant personnel receive high praise for their thoroughness and amiability, ensuring that the guests' environments remain pleasant and well-maintained. Despite an occasional mention of unhelpful or rude behavior, the overwhelming sentiment is that of satisfaction with the courteous and efficient service provided by the staff.
Overall, the hotel's team is characterized by their friendliness, professionalism and dedication to ensuring a comfortable and enjoyable stay for all guests.
Wi-Fi
When staying at Hotel RF San Borondon, guests often encounter significant challenges with the hotel's WiFi service. Many guests have reported issues ranging from slow internet speeds and poor connectivity to unstable or non-existent WiFi signals in their rooms. While the connection is occasionally described as adequate, this seems to be the exception rather than the rule. Problems such as bandwidth blocking, inadequate coverage and the need for frequent resets are common themes.
Despite some rooms like Room 21 experiencing decent connectivity, overall feedback suggests that the WiFi could benefit from substantial improvements to meet guests' expectations consistently.
Gym
The gym at Hotel RF San Borondon garners mixed reviews from guests. On the positive side, several visitors describe the gym as well-equipped and in good condition, offering a great view of the pool. Some guests noted they enjoyed their workout experience there. However, the gym falls short in certain areas. It is often mentioned as being small and equipped with outdated and worn-out machinery. Instances of broken weights and poorly maintained equipment are noted, which detracts from the overall experience. Additionally, the gym’s limited opening hours, closing at 18:00, further inconvenienced some guests. Despite occasional closures due to Covid-19, the gym remains a functional but dated amenity within the hotel’s offerings.
Pool
The pool area at Hotel RF San Borondon receives consistently high praise for its quality and pleasant ambiance. Guests appreciate the large, well-maintained saltwater pool, often highlighting its beautiful, spacious and clean environment. The pool is described as an oasis of relaxation, perfect for unwinding after excursions on the island. Many reviews noted the adequacy of pool facilities, including sunbathing areas with beds and umbrellas, adding to the overall comfort. The pool area is generally quiet and not overcrowded, offering a peaceful retreat.
However, it is important to note that several guests mentioned the pool is not heated and the water can be quite cold, particularly in the winter months. Despite this, visitors often found the staff friendly and the pool area meticulously cleaned and well-kept. The accessible hours and the clean, comfortable surroundings contribute to an enjoyable pool experience. Overall, the pool at Hotel RF San Borondon is a standout feature that many travelers would likely enjoy.
3 Star
Hotel RF San Borondon offers great value for money, especially for a 3-star hotel. Guests frequently remark on its good pricing and above-average facilities for its rating. The property is known for its cleanliness and well-maintained structure, which meets the expectations set by its three-star classification.
The accommodations are noted to be comfortable with beds that stand out for their comfort, sometimes suggesting the hotel deserves an extra star. The location is central yet quiet, adding to its appeal. Additionally, the hotel's pool is highlighted as impressive for a 3-star establishment.
Breakfast offerings are substantial and varied enough for the hotel's rating, ensuring that guests start their day well-fed. Although some reviews mention the food being basic and lacking variety, most agree that the breakfast is quite complete for a three-star hotel. Staff service quality is deemed professional and adequate, aligning with the hotel's rating.
Overall, Hotel RF San Borondon provides an exceptional value-for-money experience, making it a highly recommended choice for a multi-day stay within the three-star category.
Accessible
RF San Borondon offers an accessible experience in a prime location with numerous positive factors for guests with disabilities. The hotel is known for its strategic location, being in proximity to city attractions, public transport stops and the city center. This makes it an excellent base for exploring the city. Guests also appreciate the ease of access to the hotel from major roads and the airport, thanks to its nearness to the bus terminal.
The hotel features elevators and facilities that are wheelchair accessible, making it comfortably navigable despite being spread across various levels and buildings. The rooms are spacious and the property is not too large, ensuring that guests can move around with ease.
However, while the common areas and facilities are generally accessible, there are some areas that pose challenges. For instance, access to some rooms can be difficult for people with impairments and the outdoor pool is not easily reachable. Additionally, the bathrooms are not adapted for individuals with disabilities or older people with mobility issues.
Despite these shortcomings, the maintenance of the hotel's accesses is commendable and the overall accessibility is deemed standard. The good location, coupled with accessible facilities, makes RF San Borondon a well-situated and pleasant option for travelers with disabilities.
Outdoor Pool
The outdoor pool at Hotel RF San Borondon has received high praise from guests for its impressive features and enjoyable atmosphere. Described frequently as a beautiful and inviting oasis, the pool stands out for its cleanliness and ample size. Guests particularly appreciate the saltwater, which they find wonderful and excellent for a refreshing swim.
The large pool is complemented by a pleasant and tranquil surrounding area, enhancing the overall relaxation experience. It is well-maintained and spotlessly clean and the pool's ample depth and cool water temperature make it comfortable for a diverse range of swimmers. Thanks to its thoughtful design, the pool area remains relatively uncrowded and serene, providing a peaceful retreat for hotel guests.
The pool is also highlighted for its practical features, including good sunbed availability and safety measures. With accessibility from 8:00 am to 8:00 pm, guests have generous hours to enjoy this superb facility. Although the pool is not heated, its inviting ambiance and maintained temperature do not detract from its appeal.
Set against the backdrop of attractive outdoor seating areas, beds and umbrellas, the pool area is perfect for sunbathing and relaxation. The garden view from some rooms further enhances the picturesque setting, making the pool at Hotel RF San Borondon a delightful and standout feature of the hotel.
Yes, Hotel RF San Borondon has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel RF San Borondon.
No, Hotel RF San Borondon doesn't allow dogs.
No, parking facilities aren't available at Hotel RF San Borondon.