Dorsett Putrajaya
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Summary of reviewsDorsett Putrajaya enjoys a highly praised strategic location in the heart of Putrajaya, offering convenient access to various notable attractions and facilities. Its vicinity to major government buildings, Masjid Besi (Iron Mosque) and Putrajaya Lake makes it ideal for both leisure and business travelers. Guests particularly appreciate the lively nearby food truck area and the Ramadhan bazaar, ensuring easy access to diverse and tasty meals. With easy access to public transportation and scenic walks by the lake, the hotel's location stands out as a significant advantage.
The breakfast at Dorsett Putrajaya receives positive feedback, praised for its variety and quality, described as delicious and satisfying with a wide selection of local and international dishes. The live baking station and warm croissants are guest favorites. Despite occasional criticisms regarding price and food quality, the breakfast is largely seen as a highlight of the stay.
For dinner, the hotel offers a variety of dining options that are well-regarded. The dinner buffet and on-site restaurant serve tasty meals at reasonable prices. Food trucks nearby provide additional convenient dining choices. Although there are rare complaints about food quality, the overall dining experience is positive.
Guest feedback on the rooms highlights their spaciousness, comfort and cleanliness. Many appreciate the functional amenities and pleasant views, particularly from rooms facing the lake. The hotel's attention to Muslim travelers, providing essentials like sajadah and Quran, is also noted. However, some guests mention maintenance issues and occasional cleanliness concerns.
Cleanliness generally receives positive feedback with many guests praising the clean rooms, bathrooms and pool areas. However, there are areas needing improvement, including corridor hygiene and more thorough cleaning practices to address issues like bugs and unpleasant odors.
The hotel's staff are frequently commended for their friendliness and professionalism. The majority of guests find the service warm and efficient with specific mentions of staff going above and beyond. Nevertheless, there are inconsistencies with occasional reports of poor responsiveness and unfriendly behavior.
WiFi at Dorsett Putrajaya has mixed reviews. While some guests find the connectivity reliable, others face frequent disconnections and poor service, impacting the overall experience. The availability of a Coway water dispenser on each floor is a noted convenience.
The gym is maintained well but described as small and limited in equipment. Guests suggest improvements such as providing small towels and ensuring consistent access to the facility.
The pool area offers stunning views and clean facilities, enjoyed especially during sunset. Though there are maintenance concerns and dissatisfaction with usage restrictions, many guests, especially children, find the pool a significant attraction.
Parking is free, but guests face challenges due to its limited and cramped nature. The basement parking has tight turns and is sometimes dirty and access from the parking area to the hotel lobby is inconvenient. Improving the parking infrastructure is necessary.
Overall, Dorsett Putrajaya is a well-rounded hotel offering an excellent location, comfortable rooms and a generally positive dining experience, making it a recommended choice for visitors to Putrajaya.
Categories
The breakfast at Dorsett Putrajaya receives positive feedback, praised for its variety and quality, described as delicious and satisfying with a wide selection of local and international dishes. The live baking station and warm croissants are guest favorites. Despite occasional criticisms regarding price and food quality, the breakfast is largely seen as a highlight of the stay.
For dinner, the hotel offers a variety of dining options that are well-regarded. The dinner buffet and on-site restaurant serve tasty meals at reasonable prices. Food trucks nearby provide additional convenient dining choices. Although there are rare complaints about food quality, the overall dining experience is positive.
Guest feedback on the rooms highlights their spaciousness, comfort and cleanliness. Many appreciate the functional amenities and pleasant views, particularly from rooms facing the lake. The hotel's attention to Muslim travelers, providing essentials like sajadah and Quran, is also noted. However, some guests mention maintenance issues and occasional cleanliness concerns.
Cleanliness generally receives positive feedback with many guests praising the clean rooms, bathrooms and pool areas. However, there are areas needing improvement, including corridor hygiene and more thorough cleaning practices to address issues like bugs and unpleasant odors.
The hotel's staff are frequently commended for their friendliness and professionalism. The majority of guests find the service warm and efficient with specific mentions of staff going above and beyond. Nevertheless, there are inconsistencies with occasional reports of poor responsiveness and unfriendly behavior.
WiFi at Dorsett Putrajaya has mixed reviews. While some guests find the connectivity reliable, others face frequent disconnections and poor service, impacting the overall experience. The availability of a Coway water dispenser on each floor is a noted convenience.
The gym is maintained well but described as small and limited in equipment. Guests suggest improvements such as providing small towels and ensuring consistent access to the facility.
The pool area offers stunning views and clean facilities, enjoyed especially during sunset. Though there are maintenance concerns and dissatisfaction with usage restrictions, many guests, especially children, find the pool a significant attraction.
Parking is free, but guests face challenges due to its limited and cramped nature. The basement parking has tight turns and is sometimes dirty and access from the parking area to the hotel lobby is inconvenient. Improving the parking infrastructure is necessary.
Overall, Dorsett Putrajaya is a well-rounded hotel offering an excellent location, comfortable rooms and a generally positive dining experience, making it a recommended choice for visitors to Putrajaya.
Family Friendly Hotel
The hotel features a rooftop sky pool with scenic views. It provides a luxurious experience with superior amenities.
Hotel with Swimming Pool
Provides a good swimming pool option with a convenient location in Putrajaya. It's appreciated for its modern amenities and proximity to key attractions, making it suitable for both business and leisure travelers.
Infinity Pool Rooftop Pool Children's Pool Panoramic View Pool Outdoor Pool
Hotel with Parking
This hotel offers free public parking on site, with no reservation needed. On-site self-parking is available in the basement and is described as convenient and secure.
Accessible Hotel
Dorsett Putrajaya offers facilities for disabled guests, including wheelchair accessibility, lower bathroom sinks, toilets with grab rails, and accessible parking.
Hotel with Gym
Dorsett Putrajaya features a Sky Gym with cutting-edge fitness facilities and stunning views of the Putrajaya cityscape. It offers an unbeatable gym experience with state-of-the-art equipment and top-tier service.
Hotel with Outdoor Pool
Features a rooftop infinity pool with breathtaking views, especially during sunset. There is also a dedicated kids' pool, ensuring a fun and engaging experience for young visitors.
Hotel with Panoramic View Pool
The infinity swimming pool is located on the rooftop (level 9), offering a stunning view of the lake and the surrounding landscape of Putrajaya. Rooms with balcony offer scenic view of Putrajaya Lake and garden city.
Hotel with Rooftop Pool
Offers a rooftop pool with scenic views of Putrajaya. The hotel's comfortable accommodations and convenient location make it ideal for business and leisure travelers. The pool area provides a tranquil escape.
Luxury Hotel
Business Hotel
5-Star Hotel
Hotel with Infinity Pool
Hotel with Children's Pool
Guest Reviews
Dorsett Putrajaya enjoys a highly praised and strategic location in the heart of Putrajaya, providing guests with convenient access to a variety of notable attractions and facilities. Situated near major government buildings and administration centres, the hotel is within walking distance to essential amenities such as grocery stores, convenience shops like Mr. DIY and 7-Eleven and supermarkets found in the same building or adjacent structures.
Guests particularly appreciate the proximity to the iconic Masjid Besi (Iron Mosque) and the serene Putrajaya Lake, making it a perfect spot for both leisure and business travelers. The nearby food truck area, which comes alive in the evening, provides an array of dining options, ensuring that guests have easy access to varied and tasty meals. Additionally, the Ramadhan bazaar during the fasting month adds a cultural and culinary experience just steps away from the hotel.
The hotel's location also offers easy access to public transport, making it effortless for visitors to explore other parts of the city. Brisk walks along the lake and bridges offer a relaxing and scenic experience, further enhancing the hotel's appeal.
Overall, Dorsett Putrajaya is perfectly positioned to provide a convenient and pleasant stay, whether the visit is for official business, leisure or a mixture of both. The strategic location, coupled with the good views and numerous dining options nearby, makes it a highly recommended choice for anyone visiting Putrajaya.
The breakfast at Dorsett Putrajaya generally receives positive feedback from guests with many appreciating the variety and quality of the food offered. Numerous reviews highlight the breakfast buffet as delicious, scrumptious and satisfying with descriptors such as awesome, excellent and superb frequently used. Guests noted the wide selection of dishes, which caters to different tastes, including local specialties like roti canai and nasi lemak. The warm croissants and live baking station stood out as a favorite among many.
Several reviews mentioned the breakfast spread as one of the best compared to other hotels in Kuala Lumpur, often describing it as worth the cost, splendid and a highlight of their stay. The environment and views during breakfast also contributed positively to the overall experience.
However, not all feedback was wholly positive. A few guests felt the breakfast was overpriced and suggested that the quality of some items needed improvement, such as the nasi lemak or coffee. Some were disappointed with the limited variety or specific dishes that didn’t meet their expectations. Issues with slow service in refilling food trays and basic maintenance concerns were also noted.
Despite these occasional shortcomings, the breakfast at Dorsett Putrajaya largely leaves a strong impression, offering a diverse and delicious start to the day for most of its guests.
Dorsett Putrajaya offers a variety of dining options that cater to a range of tastes and preferences. The dinner buffet receives high praise, described as scrumptious and offering good value for money. Guests enjoy the convenience of food trucks located just a few minutes' walk from the hotel, offering an array of midnight snacks and diverse dinner options. The on-site restaurant serves tasty food at reasonable prices throughout the day with the fish noodle soup and char kway teow being notable mentions. In-room dining also stands out for its great food quality and the convenience of cash and card payments, making it a worthwhile experience.
However, there are occasional complaints about the food quality, such as an instance of raw chicken and an unpleasant breakfast experience. Besides the buffet and in-room dining, the location is ideal for those who prefer eating out with easy access to food trucks and other dining options nearby. Overall, the food at Dorsett Putrajaya is generally well-regarded with many guests satisfied with the delicious and varied offerings available within and around the hotel.
The rooms at Dorsett Putrajaya garnered varied feedback from its guests with a prevalent emphasis on their spaciousness and comfort. Many reviewers appreciated that the rooms were large with ample space and comfortable furnishings making for a pleasant stay. The cleanliness of the rooms was frequently highlighted with many noting that the rooms were clean, tidy and well-presented.
Guests also mentioned the convenience provided by the amenities, including good air conditioning and functional facilities. Specific comments praised the availability of essentials for Muslim travelers, such as the sajadah and Quran, enhancing the comfort level for these guests. The views from the rooms, especially those facing the lake or with a balcony, were often described as nice and added value to their stay.
However, some reviews pointed to areas requiring improvement. Issues such as small room sizes, dated or worn-out carpets and occasional maintenance problems like slow drainage and malfunctioning toilet doors were noted. Some guests also reported issues with cleanliness, including unpleasant odors, cigarette smells and instances of inadequate cleaning. The noise insulation between rooms was also a minor concern.
Despite some criticisms, the overall sentiment leaned positively towards spacious, comfortable and well-equipped rooms with staff making notable efforts to upgrade rooms and make accommodations as pleasant as possible.
Dorsett Putrajaya receives glowing reviews for its spacious and comfortable rooms, highlighted by large, cozy beds that invite restful sleep. Guests repeatedly describe the comfort of the king-size and queen beds, emphasizing the super comfy mattresses and soft pillows. The bedding is often praised for being clean and warm, creating an inviting and snug atmosphere in the rooms. The beds and pillows have been cited numerous times as very comfortable, making it easy for guests to settle in comfortably.
Some reviews mentioned minor issues with bed size and occasional discomfort from pillows, but overall, the bedding quality left a positive impression. The rooms themselves are noted for their spaciousness and comfort with additional amenities that enhance the stay. Despite a few mentions of small bed sizes compared to other hotels, the general consensus is that the beds at Dorsett Putrajaya provide a satisfactory and restful experience, making it a commendable choice for travelers seeking comfort and relaxation.
Dorsett Putrajaya receives a mix of feedback regarding cleanliness with many guests praising various aspects while highlighting areas for improvement. Numerous guests found their rooms to be clean, comfortable and well-maintained. Comments often emphasize that the rooms, bathrooms and facilities are generally clean and tidy. Positive remarks include clean and beautiful rooms, facilities and clean pool areas.
However, several guests noted that there is significant room for improvement. Some specific concerns mentioned included smelly toilets, brown stains under the beds, musty smells and uncleaned bed linens. Corridor hygiene also emerged as a recurring issue with dirty carpets being a common complaint. Instances of bugs and dirty areas under the beds were reported, requiring more thorough cleaning practices.
While many guests enjoyed clean and spacious rooms with clean bedsheets and bathrooms, it is evident that consistency in cleanliness across all rooms and areas needs to be addressed. Efforts to enhance the overall cleanliness of bed linens, carpets and corridor areas would likely improve guest satisfaction.
Overall, despite notable positives, guests expect a higher standard of cleanliness in line with the hotel's star rating. Addressing these detailed cleanliness issues would significantly enhance the guest experience at Dorsett Putrajaya.
Guests at Dorsett Putrajaya frequently commend the hotel's staff for their friendliness and professionalism. Reviews consistently highlight the reception and front desk staff as being particularly warm and accommodating with many guests noting quick and efficient check-ins. The kind demeanor and helpfulness of the service staff are celebrated across numerous reviews, contributing to a positive and welcoming atmosphere.
The hotel staff are recognized for their outstanding performance with some guests mentioning specific employees who went above and beyond to address their needs, such as upgrading rooms or resolving issues promptly. The courtesy, attentiveness and pleasant attitudes of the staff appear to be a cornerstone of the guest experience, greatly enhancing the overall stay.
However, there are notable instances of contrasting experiences with some guests pointing out poor responsiveness and a lack of helpfulness from certain members of the reception and housekeeping staff. A few highlighted incidents of unfriendly behavior, slow service and a general need for improvement in customer service were mentioned, suggesting inconsistencies in staff performance.
Overall, while the majority of guests found the staff at Dorsett Putrajaya to be friendly, efficient and helpful, there are occasional reports of unsatisfactory service that indicate room for improvement in certain areas.
The internet connectivity at Dorsett Putrajaya has received mixed feedback from guests. Some reviews highlight that the WiFi coverage within the rooms is commendable with fairly good to very good speeds, making it suitable for activities requiring a stable connection. However, there are also multiple reports of WiFi being not reliable with issues like frequent disconnections, poor connection quality and non-functional WiFi altogether. Guests have found themselves having to re-register frequently to maintain a connection. Additionally, there are mentions of limited TV channels, which slightly hampered the in-room entertainment options. Despite these issues, the availability of a Coway water dispenser on every floor has been noted as a convenient amenity for visitors. Communication within the hotel has faced hurdles as well with the intercom and reception phone lines being out of service, making it difficult to contact the hotel's restaurant, housekeeping and receptionist. Overall, while WiFi at Dorsett Putrajaya can be decent, guests should be prepared for potential connectivity challenges.
The gym at Dorsett Putrajaya receives a mix of feedback from guests. Generally described as small and equipped with a limited number of machines, it is noted that one of the benches was in disrepair during some visitors' stays. The gym's cleanliness and overall maintenance receive positive remarks, indicating it is well-kept. However, guests highlight the need for better paper cups by the water dispenser and the provision of small towels for convenience. There are occasional issues with availability and access, such as the door being locked past the stated opening time of 7:00 am. Despite some crowding and equipment shortfall, the gym facilities are considered satisfactory by many.
The pool at Dorsett Putrajaya has received mixed feedback from guests with a significant number of praises for its stunning views and general cleanliness. Many guests appreciated the panoramic views from the rooftop pool, especially during sunset and highlighted the thoughtfully clean facilities.
The hotel boasts both a pool for adults and a smaller one for children, which many found convenient. Guests consistently noted the cleanliness of the pools, describing them as very nice with excellent facilities and friendly pool staff who ensured a pleasant experience. The outdoor and rooftop pools were particularly favored for their scenic beauty.
However, there were recurring issues with the pool's maintenance. Some guests reported the pool water as misty and the sides dirty and others mentioned maintenance problems leading to accessibility issues. The pool's hygiene was a common concern with some reviews noting the presence of debris and algae. The strict 30-minute usage limit per session also left some guests dissatisfied with others mentioning the pools being overly crowded and tightly supervised, reducing the overall enjoyment.
Despite these drawbacks, many guests still enjoyed their time at the pool, particularly children, who found the pool facilities suitable and enjoyable. While improvements in maintenance and hygiene could enhance the experience, the pool at Dorsett Putrajaya serves as a significant attraction, providing remarkable views and clean facilities when operational.
The parking situation at Dorsett Putrajaya hotel has garnered mixed reviews from guests. Many appreciated the fact that parking is free and some also highlighted the convenience of discounted parking receipts available at the lobby. However, there are significant areas of concern that prospective guests should be aware of.
The parking area is described as cramped and quite limited, leading to congestion and difficulty in finding a spot. The basement parking, which some guests find smelly and dirty, has very tight and sharp turns, creating a claustrophobic environment. The layout can be particularly challenging for larger vehicles and navigating the narrow entrance requires careful driving.
Access from the parking area to the hotel lobby is another point of frustration. There is no direct access, which means guests must carry their luggage through inconvenient paths or even cross roads. This situation is especially challenging for families or elderly guests.
Some also noted that there is no proper space for car drop-off, making the check-in process cumbersome. Additionally, the shared parking arrangement with a supermarket further complicates the parking scenario.
While the free parking is a definite perk, the significant limitations and the need for improvements in the parking infrastructure at Dorsett Putrajaya are evident from guest reviews.
Dorsett Putrajaya emerges as a commendable choice for families seeking a comfortable and enjoyable stay. The hotel is overwhelmingly praised for its family-friendly environment, making it an exemplary place for a family getaway. Guests appreciate the spacious and comfortable rooms, which are notably suitable for families with enough space to accommodate everyone, including young children and elderly folks.
The location is also highlighted as a major plus with its strategic proximity to food trucks and nearby supermarkets. This accessibility to dining options adds convenience, especially for families needing to purchase supplies or enjoy a casual meal out. Its proximity to a mosque further enhances its appeal for Muslim guests.
Moreover, the hotel features a children-friendly pool, which appears to be a popular attraction for kids. The overall family-oriented ambience ensures that activities within and around the hotel cater to all age groups, making it suitable for holiday stays.
While some reviews mention the need for room updates and occasional issues such as the lack of a family drop-off area, these drawbacks are seemingly outweighed by the hotel's numerous family-friendly attributes. Overall, Dorsett Putrajaya provides a welcoming atmosphere that satisfies the needs of family members, ultimately delivering good value for a family-oriented stay.
Dorsett Putrajaya presents itself as a five-star establishment, though opinions on this rating vary. While some guests believe it is deserving of a five-star rating, others feel it falls short, describing it as far from five-star quality and more akin to a one-star experience. The hotel exterior garners praise but the interior leaves some visitors underwhelmed.
Nevertheless, the service stands out as a highlight, frequently described as great with friendly staff who provide a fast check-in process and good hospitality. The breakfast spread is another commendable aspect with guests enjoying its delicious offerings. The environment and overall amenities are deemed excellent and comfortable, making the hotel's price point reasonable for many.
Room cleanliness scores high, though some guests note that the bathrooms and wardrobes appear outdated, suggesting it may be time for renovations. Overall, while not everyone agrees on its five-star status, certain strengths like service, breakfast and environment are consistently appreciated by guests.
Dorsett Putrajaya is well-regarded for its suitability for business travelers. The hotel's meeting rooms are noted as being excellent for business conferences and conducting meetings over coffee. Its good location, especially in proximity to government offices, makes it a convenient choice for work-related stays. The accommodation is frequently described as good for business trips with rooms that are both friendly and functional.
Despite its efficient service and additional features like the possibility of a late check-out, some aspects such as the reception facilities could be considered small. Moreover, there's mention of an area needing maintenance and a lack of drink services by the pool, which might affect the overall experience for some. Nonetheless, for those needing a reliable spot for business requirements in Putrajaya, this hotel remains a favored option.
Dorsett Putrajaya stands out as an accessible choice for guests with disabilities, thanks to its carefully considered layout and design. The hotel boasts an easily accessible location, making it convenient for travelers. Accessible parking and driveways ensure smooth transportation for all guests.
Inside, the rooms and facilities are designed to accommodate those with mobility challenges. The hotel's layout makes navigation easy and accessible toilets further enhance convenience. Guests can also appreciate easy access to the pool area, which is seamlessly integrated with the restaurant.
The staff's helpfulness is frequently highlighted. Both the service staff and security guards are described as polite, friendly and highly accommodating, contributing to a welcoming environment for all guests.
However, there are some areas of concern. Despite its many accessible features, the lack of certain disabled facilities and the slow elevator are notable drawbacks. The entrance for cars and the absence of a proper foyer for passenger drop-off can be inconvenient, particularly for senior citizens and guests needing assistance.
Overall, Dorsett Putrajaya offers a predominantly positive experience for guests with disabilities with a few areas needing improvement.
The Dorsett Putrajaya boasts a rooftop pool that has garnered positive feedback from guests. Many appreciate the beautiful surroundings and comfortable ambiance provided by this elevated swimming spot. Though the pool tends to be smaller and may get crowded during weekends, it offers a remarkable view, making it a pleasant place for relaxation. Some guests noted a musty smell, but overall, the rooftop pool experience is regarded favorably. The pool area also features a restaurant, adding convenience to the scenic enjoyment. Rooms overlooking the lake contribute to the tranquil atmosphere and the property includes quiet kids' rooms, enhancing the stay for families.
The infinity pool at Dorsett Putrajaya has received high praise from guests, who describe it as amazing and great for capturing perfect sunrise and sunset views. The panoramic pool views, including a scenic lake view, add to the overall appeal, creating a picturesque setting for a swim. Guests consistently note that the pool is well-maintained, making it a pleasant feature of the hotel despite some other minor issues like the hotel entrance. Overall, the infinity pool is highlighted as a standout feature, offering stunning views and a relaxing experience.
Dorsett Putrajaya is a family-friendly hotel that caters well to the needs of younger guests with its dedicated children's pool. Guest reviews highlight that the kids' pool is appropriately sized and offers a pleasant experience for children, who reportedly enjoy their time there. The hotel ensures a comfortable stay with additional amenities such as in-room Sejadah and Al-Quran and functional irons, making it convenient for families. The rooms offer views of the lake, adding to the overall pleasant environment. The availability of traditional dishes like Nasi lemak and mee further enhances the stay.
The outdoor pool area at Dorsett Putrajaya receives commendable mentions, particularly for its breathtaking views. Guests highlight the rooftop infinity pool as a prime spot to enjoy a stunning sunset and a picturesque view of the lake front. The pool area caters to both families and children with a dedicated kids' pool located across the road, ensuring a fun and engaging experience for young visitors.
However, some concerns were raised about the pool's cleanliness, suggesting a need for more consistent maintenance. Despite this, the overall ambiance, complemented by the comfortable and spacious amenities and the proximity to nearby attractions like AYER 8, remains quite favorable. Visitors also appreciate the variety in the breakfast offerings, though there were remarks on the need for hotter options. Overall, the swimming facilities contribute to a pleasant stay at the hotel.
Nestled in a prime location, Dorsett Putrajaya offers a luxurious retreat for guests seeking comfort and elegance. The hotel boasts luxury facilities and amenities that contribute to a lavish experience, making it a great base for any sophisticated traveler. Guests have particularly highlighted the comfort of the luxury beds and the overall opulence of the accommodations. While the hotel's atmosphere exudes class and grandeur and it is often perceived as 5-star, some visitors have noted that it might not fully meet the highest tier of luxury to which it aspires. Nonetheless with its grand design and comfortable, stylish facilities, Dorsett Putrajaya remains a classy choice for those looking to indulge in a bit of luxury on their travels.
Location Show Map
Location
Guests particularly appreciate the proximity to the iconic Masjid Besi (Iron Mosque) and the serene Putrajaya Lake, making it a perfect spot for both leisure and business travelers. The nearby food truck area, which comes alive in the evening, provides an array of dining options, ensuring that guests have easy access to varied and tasty meals. Additionally, the Ramadhan bazaar during the fasting month adds a cultural and culinary experience just steps away from the hotel.
The hotel's location also offers easy access to public transport, making it effortless for visitors to explore other parts of the city. Brisk walks along the lake and bridges offer a relaxing and scenic experience, further enhancing the hotel's appeal.
Overall, Dorsett Putrajaya is perfectly positioned to provide a convenient and pleasant stay, whether the visit is for official business, leisure or a mixture of both. The strategic location, coupled with the good views and numerous dining options nearby, makes it a highly recommended choice for anyone visiting Putrajaya.
Breakfast
Several reviews mentioned the breakfast spread as one of the best compared to other hotels in Kuala Lumpur, often describing it as worth the cost, splendid and a highlight of their stay. The environment and views during breakfast also contributed positively to the overall experience.
However, not all feedback was wholly positive. A few guests felt the breakfast was overpriced and suggested that the quality of some items needed improvement, such as the nasi lemak or coffee. Some were disappointed with the limited variety or specific dishes that didn’t meet their expectations. Issues with slow service in refilling food trays and basic maintenance concerns were also noted.
Despite these occasional shortcomings, the breakfast at Dorsett Putrajaya largely leaves a strong impression, offering a diverse and delicious start to the day for most of its guests.
Dinner
However, there are occasional complaints about the food quality, such as an instance of raw chicken and an unpleasant breakfast experience. Besides the buffet and in-room dining, the location is ideal for those who prefer eating out with easy access to food trucks and other dining options nearby. Overall, the food at Dorsett Putrajaya is generally well-regarded with many guests satisfied with the delicious and varied offerings available within and around the hotel.
Rooms
Guests also mentioned the convenience provided by the amenities, including good air conditioning and functional facilities. Specific comments praised the availability of essentials for Muslim travelers, such as the sajadah and Quran, enhancing the comfort level for these guests. The views from the rooms, especially those facing the lake or with a balcony, were often described as nice and added value to their stay.
However, some reviews pointed to areas requiring improvement. Issues such as small room sizes, dated or worn-out carpets and occasional maintenance problems like slow drainage and malfunctioning toilet doors were noted. Some guests also reported issues with cleanliness, including unpleasant odors, cigarette smells and instances of inadequate cleaning. The noise insulation between rooms was also a minor concern.
Despite some criticisms, the overall sentiment leaned positively towards spacious, comfortable and well-equipped rooms with staff making notable efforts to upgrade rooms and make accommodations as pleasant as possible.
Beds
Some reviews mentioned minor issues with bed size and occasional discomfort from pillows, but overall, the bedding quality left a positive impression. The rooms themselves are noted for their spaciousness and comfort with additional amenities that enhance the stay. Despite a few mentions of small bed sizes compared to other hotels, the general consensus is that the beds at Dorsett Putrajaya provide a satisfactory and restful experience, making it a commendable choice for travelers seeking comfort and relaxation.
Cleanliness
However, several guests noted that there is significant room for improvement. Some specific concerns mentioned included smelly toilets, brown stains under the beds, musty smells and uncleaned bed linens. Corridor hygiene also emerged as a recurring issue with dirty carpets being a common complaint. Instances of bugs and dirty areas under the beds were reported, requiring more thorough cleaning practices.
While many guests enjoyed clean and spacious rooms with clean bedsheets and bathrooms, it is evident that consistency in cleanliness across all rooms and areas needs to be addressed. Efforts to enhance the overall cleanliness of bed linens, carpets and corridor areas would likely improve guest satisfaction.
Overall, despite notable positives, guests expect a higher standard of cleanliness in line with the hotel's star rating. Addressing these detailed cleanliness issues would significantly enhance the guest experience at Dorsett Putrajaya.
Staff
The hotel staff are recognized for their outstanding performance with some guests mentioning specific employees who went above and beyond to address their needs, such as upgrading rooms or resolving issues promptly. The courtesy, attentiveness and pleasant attitudes of the staff appear to be a cornerstone of the guest experience, greatly enhancing the overall stay.
However, there are notable instances of contrasting experiences with some guests pointing out poor responsiveness and a lack of helpfulness from certain members of the reception and housekeeping staff. A few highlighted incidents of unfriendly behavior, slow service and a general need for improvement in customer service were mentioned, suggesting inconsistencies in staff performance.
Overall, while the majority of guests found the staff at Dorsett Putrajaya to be friendly, efficient and helpful, there are occasional reports of unsatisfactory service that indicate room for improvement in certain areas.
Wi-Fi
Gym
Pool
The hotel boasts both a pool for adults and a smaller one for children, which many found convenient. Guests consistently noted the cleanliness of the pools, describing them as very nice with excellent facilities and friendly pool staff who ensured a pleasant experience. The outdoor and rooftop pools were particularly favored for their scenic beauty.
However, there were recurring issues with the pool's maintenance. Some guests reported the pool water as misty and the sides dirty and others mentioned maintenance problems leading to accessibility issues. The pool's hygiene was a common concern with some reviews noting the presence of debris and algae. The strict 30-minute usage limit per session also left some guests dissatisfied with others mentioning the pools being overly crowded and tightly supervised, reducing the overall enjoyment.
Despite these drawbacks, many guests still enjoyed their time at the pool, particularly children, who found the pool facilities suitable and enjoyable. While improvements in maintenance and hygiene could enhance the experience, the pool at Dorsett Putrajaya serves as a significant attraction, providing remarkable views and clean facilities when operational.
Parking
The parking area is described as cramped and quite limited, leading to congestion and difficulty in finding a spot. The basement parking, which some guests find smelly and dirty, has very tight and sharp turns, creating a claustrophobic environment. The layout can be particularly challenging for larger vehicles and navigating the narrow entrance requires careful driving.
Access from the parking area to the hotel lobby is another point of frustration. There is no direct access, which means guests must carry their luggage through inconvenient paths or even cross roads. This situation is especially challenging for families or elderly guests.
Some also noted that there is no proper space for car drop-off, making the check-in process cumbersome. Additionally, the shared parking arrangement with a supermarket further complicates the parking scenario.
While the free parking is a definite perk, the significant limitations and the need for improvements in the parking infrastructure at Dorsett Putrajaya are evident from guest reviews.
Family
The location is also highlighted as a major plus with its strategic proximity to food trucks and nearby supermarkets. This accessibility to dining options adds convenience, especially for families needing to purchase supplies or enjoy a casual meal out. Its proximity to a mosque further enhances its appeal for Muslim guests.
Moreover, the hotel features a children-friendly pool, which appears to be a popular attraction for kids. The overall family-oriented ambience ensures that activities within and around the hotel cater to all age groups, making it suitable for holiday stays.
While some reviews mention the need for room updates and occasional issues such as the lack of a family drop-off area, these drawbacks are seemingly outweighed by the hotel's numerous family-friendly attributes. Overall, Dorsett Putrajaya provides a welcoming atmosphere that satisfies the needs of family members, ultimately delivering good value for a family-oriented stay.
5 Star
Nevertheless, the service stands out as a highlight, frequently described as great with friendly staff who provide a fast check-in process and good hospitality. The breakfast spread is another commendable aspect with guests enjoying its delicious offerings. The environment and overall amenities are deemed excellent and comfortable, making the hotel's price point reasonable for many.
Room cleanliness scores high, though some guests note that the bathrooms and wardrobes appear outdated, suggesting it may be time for renovations. Overall, while not everyone agrees on its five-star status, certain strengths like service, breakfast and environment are consistently appreciated by guests.
Business
Despite its efficient service and additional features like the possibility of a late check-out, some aspects such as the reception facilities could be considered small. Moreover, there's mention of an area needing maintenance and a lack of drink services by the pool, which might affect the overall experience for some. Nonetheless, for those needing a reliable spot for business requirements in Putrajaya, this hotel remains a favored option.
Accessible
Inside, the rooms and facilities are designed to accommodate those with mobility challenges. The hotel's layout makes navigation easy and accessible toilets further enhance convenience. Guests can also appreciate easy access to the pool area, which is seamlessly integrated with the restaurant.
The staff's helpfulness is frequently highlighted. Both the service staff and security guards are described as polite, friendly and highly accommodating, contributing to a welcoming environment for all guests.
However, there are some areas of concern. Despite its many accessible features, the lack of certain disabled facilities and the slow elevator are notable drawbacks. The entrance for cars and the absence of a proper foyer for passenger drop-off can be inconvenient, particularly for senior citizens and guests needing assistance.
Overall, Dorsett Putrajaya offers a predominantly positive experience for guests with disabilities with a few areas needing improvement.
Rooftop Pool
Infinity Pool
Children's Pool
Outdoor Pool
However, some concerns were raised about the pool's cleanliness, suggesting a need for more consistent maintenance. Despite this, the overall ambiance, complemented by the comfortable and spacious amenities and the proximity to nearby attractions like AYER 8, remains quite favorable. Visitors also appreciate the variety in the breakfast offerings, though there were remarks on the need for hotter options. Overall, the swimming facilities contribute to a pleasant stay at the hotel.
Luxury
Yes, Dorsett Putrajaya has pool(s) that belong to one or more of the following categories: Infinity Pool, Children's Pool, Rooftop Pool, Panoramic View Pool, Outdoor Pool.
No, a spa isn't available at Dorsett Putrajaya.
No, Dorsett Putrajaya doesn't allow dogs.
Yes, parking facilities are available at Dorsett Putrajaya.
Yes, Dorsett Putrajaya has a gym.
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