3-Star HotelThis hotel stands out for its outstanding service and guest satisfaction. It offers a bar and a pool. The staff is noted for being very nice and understanding, and the maintenance staff promptly addresses any issues.
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Summary of reviews related to the '3 Star' categoryHoliday Inn Express Durban - Umhlanga by IHG, is a well-managed, affordable facility known for providing a positive experience at an attractive price. This three-star hotel offers good value for money, making it a popular choice among budget-conscious travelers. While the hotel is not a five-star establishment, its customer service occasionally exceeds expectations, rivaling that of more luxurious accommodations.
The hotel’s amenities and facilities are consistent with its three-star rating, including a basic gym and straightforward breakfast options. However, some guests have noted that certain aspects of the hotel, such as small TVs, outdated furniture and air conditioning issues, indicate a need for major renovations.
Despite some shortcomings, the hotel's simple yet clean accommodations are deemed acceptable based on its three-star rating. Holiday Inn Express Durban - Umhlanga serves as a practical choice for those seeking affordable lodging with decent amenities and excellent service.
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