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Summary of reviewsRailay Phutawan Resort stands out as a serene retreat set amidst the stunning natural beauty of Railay Beach, offering guests breathtaking views from its hilltop location. The resort provides a picturesque, tranquil environment enhanced by lush greenery and close proximity to the iconic Diamond Cave and famous rock-climbing spots. An infinity pool with panoramic vistas is a highly praised feature, providing a perfect spot for relaxation.
The breakfast experience at the resort is generally satisfying, offering a variety of delicious options catering to different tastes, including Thai and international dishes. The scenic setting of the breakfast area adds to the pleasant start of the day. While there are occasional comments about the need for improvement in food temperature and coffee quality, the overall consensus is positive.
The dinner service offers tasty, well-priced food with a diverse menu featuring local favorites like green curry and Pad Thai, complemented by exceptional service from the staff. The poolside bar is particularly noted for its cocktails and snacks, enhancing the dining experience. Although some guests reported inconsistencies in food quality and portion sizes, the general sentiment towards the dining experience is favorable.
Guest rooms are spacious, clean and comfortable with many enjoying the stunning views from their balconies. Bungalows are especially appreciated for their charm and coziness. However, some guests noted that certain rooms and facilities could benefit from modernization and minor repairs.
Cleanliness is a strong point at Railay Phutawan Resort with frequent compliments for the well-maintained rooms and common areas, despite some minor upkeep needed in older bathrooms and around the pool area.
The staff at Railay Phutawan Resort receive high marks for their exceptional service. They are described as friendly, helpful and attentive, significantly enhancing the overall guest experience. The front desk team, pool bar staff and shuttle service are particularly praised for their efficiency and hospitable nature.
The WiFi service is an area that could see improvement with mixed reviews highlighting issues with connectivity and stability. While some guests enjoyed good internet access, others faced challenges with weak signals and frequent disconnections.
The resort’s pool is a standout feature, often highlighted for its stunning views and serene atmosphere. Guests appreciate the cleanliness and the poolside bar, although some suggest additional sunbeds and minor repairs could improve the experience further.
Guests enjoy easy access to several beautiful beaches, enhanced by convenient shuttle services. The tranquil environment of the resort offers a peaceful getaway while still being near the main beach areas.
Families find Railay Phutawan Resort particularly accommodating with spacious family rooms, kids-friendly amenities and engaging activities. The serene and safe environment, along with the helpful staff, makes it an ideal choice for family vacations despite minor inconveniences such as occasional noise and the need to carry bags up slopes.
In conclusion, Railay Phutawan Resort offers a delightful getaway with stunning views, excellent service and a peaceful ambiance. While there are areas for improvement such as WiFi connectivity and room updates, the overall experience is highly enjoyable, making it a preferred choice for nature lovers, adventure enthusiasts and families alike. Show more
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Categories
Resort with Infinity Pool
Perched on the mountainside in Railay, this resort's infinity pool offers breathtaking panoramic views of both the mountains and the sea, providing a unique and picturesque swimming spot.
Resort with Panoramic View Pool
Located in a quiet environment surrounded by nature and hills. The hotel offers stunning views of the Andaman Sea and the cliffs, especially from the infinity pool and the restaurant.
Resort near The Beach
Resort Taking Steps Towards Sustainability
Family Friendly Resort
Resort with Swimming Pool
Infinity Pool Panoramic View Pool Outdoor Pool
3-Star Resort
Resort with Outdoor Pool
Room Types
Deluxe Double with Balcony- Free Beach ShuttleAir-conditioned room features a balcony, a satellite TV and a minibar. It also has a seating area. Free toiletries and a hairdryer are included in an en suite bathroom.
Garden Cottage- Free Beach ShuttleAir-conditioned cottage features a balcony, a satellite TV and a minibar. It also has a seating area. Free toiletries and a hairdryer are included in an en suite bathroom.
Superior Twin- Free Beach ShuttleThis twin room features a fireplace. Featuring free toiletries, this twin room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned twin room features a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, a wardrobe as well as garden views. The unit has 2 beds.
Superior Double- Free Beach ShuttleThis double room's special feature is the fireplace. Providing free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room provides a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, a wardrobe as well as garden views. The unit offers 1 bed.
Deluxe Double Grand Seaview- Free Beach ShuttleThe fireplace is the standout feature of this double room. The spacious double room features air conditioning, a minibar, a balcony with sea views as well as a private bathroom boasting a bath. The unit has 1 bed.
Family Room- Free Beach ShuttleThis spacious family room overlooks the garden and provides mountain views.
Family with Side Seaview- Free Beach ShuttleThis family room offers a fireplace. The spacious family room provides air conditioning, a minibar, a balcony with garden views as well as a private bathroom featuring a shower. The unit offers 2 beds.
Deluxe Double with Pool& Cliff View- Free Beach ShuttleThis double room features a fireplace. The spacious double room features air conditioning, a minibar, a balcony with garden views as well as a private bathroom boasting a bath. The unit has 1 bed.
Deluxe Triple with Partial Seaview- Free Beach ShuttleThe fireplace is a top feature of this triple room. The spacious triple room features air conditioning, a minibar, as well as a private bathroom boasting a bath and a hairdryer. Featuring a balcony, this triple room also offers a tea and coffee maker, a wardrobe and a TV with satellite channels. The unit has 2 beds.
Jacuzzi Cottage-Free beach ShuttleThe fireplace is a top feature of this bungalow. This air-conditioned bungalow is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with garden views.
Jacuzzi Suite-Free Beach ShuttleThe fireplace is the standout feature of this suite. This suite features 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite features a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, a seating area as well as garden views. The unit has 1 bed.
Guest Reviews
8.8
Excellent
Location
Railay Phutawan Resort boasts an exceptional location nestled amidst the breathtaking scenery of Railay Beach. Perched on a hill, the resort offers stunning views of the surrounding mountains, jungle and sea, creating a tranquil and picturesque environment for guests to enjoy. The infinity pool with its panoramic views, is frequently highlighted as a standout feature, providing guests a perfect spot to relax and soak in the natural beauty.
Conveniently situated, the resort is just a short walk from both the main street and the beaches of Railay East and West. This makes it easy to explore local attractions, bars and restaurants, while still enjoying a peaceful retreat away from the hustle and bustle. The surroundings are often described as serene and set in lush greenery, offering a unique jungle atmosphere that enhances the secluded feel of the property.
Despite being slightly elevated and requiring a bit of a walk or shuttle ride to reach, many guests find the tranquil setting and exceptional views well worth the effort. The proximity to famous rock-climbing spots and the iconic Diamond Cave adds to the resort's appeal, making it an ideal choice for nature lovers and adventure enthusiasts.
Overall, Railay Phutawan Resort is praised for its idyllic location, stunning scenery and peaceful ambiance, providing a perfect escape in one of Thailand's most beautiful destinations.
Breakfast
The breakfast at Railay Phutawan Resort has received a wide range of reviews. Many guests praise the breakfast for its variety and taste, noting a "very good", "plentiful" and "delicious" selection. The buffet style offers both Thai and international options with "tons of things to choose from". A standout feature is the beautiful setting in which breakfast is served, often with "stunning views" of the surrounding greenery and sea.
Guests enjoyed several highlights, including "fresh cooked eggs", "wonderful Thai specialties" and "a good mix of international and Thai cuisine". Other positive mentions include the "comfy dining space" and efforts to accommodate dietary needs with "gluten-free options" available.
However, there are areas mentioned for improvement. Some guests found the breakfast "ok but not great" and noted occasional issues such as "cold food items" and the coffee quality. There were also comments about the "presence of bees" and challenges with breakfast logistics, such as "delays with omelettes" and limited seating during peak times.
Overall, while some aspects of the breakfast service could be enhanced, the general consensus is that the breakfast experience at Railay Phutawan Resort is satisfying and a pleasant start to the day, offering a "rich and varied" spread that caters to a wide range of tastes.
Dinner
The dinner experience at Railay Phutawan Resort garners a mix of positive feedback and constructive critiques from guests. A significant number of visitors praise the delicious, tasty and well-priced food at the hotel's restaurant and poolside bar. Frequent mentions of specific dishes like green curry, Massaman curry, Pad Thai and club sandwiches indicate a diverse and satisfying menu. Diners often compliment the excellent quality and exceptional service provided by the staff.
The pool bar, in particular, receives accolades for its excellent and diverse food options, tasty snacks and amazing cocktails, making it a popular choice among guests throughout the day. The setting by the pool is noted for its pleasant ambiance, enhancing the dining experience. Additionally, the convenience of the shuttle service for baggage transport and the hotel's expanded pick-up service add to the overall positive experience.
However, there are areas wherein some guests feel there's room for improvement. The food's taste, while generally praised, has occasional mentions of not meeting expectations and the cocktails are highlighted for needing improvement. Some reviews note the high prices and smaller portion sizes at the pool restaurant, which is a point of contention for a few visitors. There are sporadic reports of food poisoning and mixed-up meal orders, highlighting occasional lapses in quality control.
Despite these drawbacks, the general sentiment leans positively towards enjoyable meals and the good value of food and drinks at Railay Phutawan Resort. Overall, the resort offers a delightful dining experience with scenic views and attentive service, though some refinement in certain areas could enhance the guest experience further.
Rooms
The guest reviews for Railay Phutawan Resort highlight the spaciousness, cleanliness and comfort of the rooms. Many guests appreciated the well-maintained facilities and the stunning views from their balconies, whether overlooking the sea, pool or mountains. The bungalows were particularly praised for their charm and coziness, while larger family rooms provided ample space for groups.
Despite the positive aspects, several reviews did note that some rooms and facilities could use modernization and repair. Issues such as outdated furniture, faulty air conditioning and bathrooms needing renovation were mentioned. Additionally, a few guests reported problems with room insulation and a persistent smell of dampness.
Overall, the rooms at Railay Phutawan Resort offer a comfortable and spacious stay with many guests enjoying the beautiful natural surroundings and good amenities. However, potential visitors might encounter some areas that require updating and maintenance.
Beds
Railay Phutawan Resort offers a diverse experience when it comes to the comfort of its beds. Many guests found the beds to be very comfortable with some describing them as amazing, like sleeping on a cloud. The size of the beds is also frequently praised with mentions of super king-size beds and spacious bed arrangements. Rooms often have clean and high-quality bedding, adding to the overall comfort.
However, the experience is not universally positive. Some guests mentioned beds being too hard or uncomfortable with issues like sagging mattresses and pillow discomfort. There were also concerns about bed cleanliness, such as bad smells and occasional bedbugs. In consistent feedback, pillows were often cited as being too thick or hard.
Despite these mixed reviews, the positive comments on bed comfort often highlight the soft, comfortable experience many visitors enjoyed, making it evident that the resort has the potential to offer a good night’s sleep.
Cleanliness
Nestled in a picturesque locale, Railay Phutawan Resort receives consistent praise for maintaining high standards of cleanliness, which is evident in numerous guest reviews. Visitors frequently highlight the impeccably clean rooms, which are described as spacious, modern and well-equipped. Housekeeping services are efficient, ensuring rooms are tidied daily, presenting fresh sheets and replenished supplies. The general cleanliness extends beyond the rooms to the entire resort, including well-maintained facilities and clean, comfortable beds.
However, there are occasional remarks about areas needing attention, such as outdated bathrooms and minor maintenance issues. Guests have noted that while some bathrooms require updating, they generally remain clean. The pool area, though described as needing more frequent cleaning, adds to the overall clean environment of the resort.
In summary, Railay Phutawan Resort excels in providing a clean and pleasant stay with well-maintained rooms and common areas, ensuring a comfortable experience despite some minor areas needing improvement.
Staff
Railay Phutawan Resort in Thailand shines largely due to its exceptional staffing, consistently earning praise from guests for their cordial and supportive nature. The pool attendants and bar staff are noted for their welcoming and cheerful demeanor and the overall team is described as super friendly, courteous and incredibly helpful. Many guests have lauded the staff's attentiveness, always willing to go the extra mile to ensure a pleasant stay.
The front desk team, particularly Lif and Nam, were frequently mentioned for their helpfulness and efficiency, ensuring smooth check-ins and outs. The breakfast staff received high marks for their attentiveness and friendliness, adding to the overall excellent service experience.
John from the pool bar seems to have left a lasting impression on many guests with his exceptional service and friendly nature, becoming a highlight of many stays. Additionally, the shuttle service is repeatedly praised for its flexibility and efficiency, further enhancing the convenience for visitors.
Overall, the staff at Railay Phutawan Resort stands out for their consistent kindness, professionalism and willingness to help. Although there were a few minor criticisms regarding inconsistent friendliness and communication issues in some instances, the majority of the feedback underscores a team dedicated to making every guest's stay memorable and enjoyable.
Wi-Fi
The WiFi at Railay Phutawan Resort presents a mixed experience for guests. While some reviews mention good to excellent connectivity with phrases like "good wifi," "fast wifi," and "stable internet," there's a significant portion of feedback pointing towards inconsistency and poor performance. Many guests reported that the wifi was "unreliable" or "didn't work at all" in their rooms and around common areas such as the pool. Some noted difficulties in even connecting to the WiFi with comments about the signal being "weak" or "unstable." There were several mentions of the internet disconnecting frequently and being "basically unusable." On the positive side, there were a few instances where guests highlighted that the WiFi worked "perfectly" or "quite well." However, it seems clear that overall, the quality of the WiFi is an area that can see significant improvement to match the rest of the resort's offerings.
Pool
Railay Phutawan Resort boasts an exceptional pool experience that is often highlighted by guests. The pool's setting is described as stunning with mesmerizing views of the surrounding cliffs and ocean, making it an absolute highlight of the resort. The infinity pool, in particular, offers breathtaking and panoramic views, creating a serene and relaxing atmosphere.
Guests frequently commend the cleanliness and regular maintenance of the pool area. The pool bar receives accolades for its great cocktails and inviting ambiance, adding convenience and enjoyment to poolside relaxation. Additionally, the poolside music and happy hour specials enhance the overall experience.
While the pool itself garners much praise for its spectacular views, some reviewers note that more sunbeds would be beneficial and that certain areas could use minor repairs. Despite these points, the pool remains a central feature that significantly elevates the guest experience at Railay Phutawan Resort.
Beach
Railay Phutawan Resort offers a serene getaway with convenient proximity to several beautiful beaches. Guests appreciate the ease of reaching the coastline with a shuttle service readily available, making both East and West Railay Beaches easily accessible. While the resort is nestled in a peaceful location, slightly removed from the hustle and bustle of the main beach areas, it's generally only a 10 to 15-minute walk to the nearest beaches, which many find manageable.
The resort’s location provides a tranquil environment, away from the usual noise of Railay, allowing for a peaceful retreat after beach activities. Beach enthusiasts will also enjoy the short strolls to the stunning Phra Nang Beach and the main Railay Beach. Shuttle services, including tuk-tuks, are frequent and add to the convenience, especially when carrying luggage or after a day in the sun.
While the uphill return to the resort after a beach day may be slightly daunting for some, the picturesque views and serene surroundings compensate for the effort. Some guests note the lack of sunbeds at the pool and occasional limited WiFi as minor drawbacks, but overall, the accessibility and beauty of the beaches make Railay Phutawan Resort a favorable choice for beach lovers.
Family
Railay Phutawan Resort emerges as an ideal destination for families seeking a fun and engaging vacation. The resort offers a range of kids-friendly amenities and activities, making it a perfect choice for family stays. The spacious family rooms come highly recommended, complete with kitchen facilities, kettles and large beds, catering well to the needs of families with young children.
Guests particularly appreciate the entertaining and planned activities for families, as well as the safe and family-friendly environment. The surroundings are rich in nature with sightings of monkeys and other wildlife adding an exciting touch to the stay. The resort's peaceful ambiance is enhanced by the quieter family-oriented areas and beautiful views.
The resort’s facilities include a pool area suitable for families and a shuttle service that adds convenience for family outings. The staff are noted for their kindness and helpfulness, especially towards children, enhancing the overall family experience.
Although there are occasional challenges, such as the need to carry bags to rooms due to slopes and some noise from neighboring rooms, the overwhelmingly positive feedback emphasizes satisfaction with the spacious and well-maintained family accommodations. Elements like mosquito repellent and extra charges for children's breakfast were minor setbacks in an otherwise delightful family-friendly setting.
In summary, Railay Phutawan Resort offers an enjoyable and enriching stay for families with its extensive and thoughtful amenities fostering a memorable experience for both adults and children.
4 Star
Railay Phutawan Resort offers a stay that many guests feel meets or even exceeds the four-star rating. The bungalows and lobby rooms are described as perfect, showcasing fresh, Thai-style decor and quality that rivals higher category hotels. The resort stands out as a beautiful property with premium amenities, high-end service and exceptional staff, creating an atmosphere of remarkable luxury. Despite some upsides being offset by minor issues such as unexpected charges at check-in and the need for some facility upgrades, guests overall express a high level of satisfaction.
The resort's location and service consistently receive praise, contributing to an overall great experience that feels worthy of its four-star classification. It provides a spacious, clean and family-oriented environment with kids' amenities and a welcoming customer-first approach. World-class service and high-quality standards make it a highly recommendable destination that surpasses expectations, offering four-star worthy sights and amenities throughout the stay.
While there are a few mentions of inconsistency and opinions that it may border between three and four stars, the overwhelming sentiment is that the resort offers good value and a commendable four-star experience.
3 Star
'Railay Phutawan Resort' is recognized as a solid choice for those seeking a three-star experience with many guests affirming that it meets or even slightly exceeds this standard. Reviews suggest that the quality of the facilities and services is on par with similar three-star resorts, making it a satisfactory option given its category. Some guests expressed that the resort's quality was better than they anticipated for a three-star hotel, noting its good value for money and clean accommodations.
Despite its three-star rating, some visitors felt the resort deserved a higher classification with a few mentioning that it could easily pass for a four-star property. They appreciated the daily service and considered it luxurious for its tier. However, there are mentions of the need for room renovations, as some areas appear outdated and in need of maintenance. The quality-price ratio was generally seen as fair, although a few guests expected more for the price they paid.
The resort's beachfront location received positive remarks, although some were underwhelmed by the view. Additionally, while the food was described as three-star level, it was deemed acceptable for the resort's rating. Overall, 'Railay Phutawan Resort' offers a quintessential three-star experience with attributes that may appeal to budget-conscious travelers looking for a moderate-priced stay with satisfactory service and facilities.
Business
Railay Phutawan Resort is well-received among business travelers for its convenient business facilities and well-equipped meeting rooms. The business center receives positive feedback for being really helpful, offering sufficient amenities for business purposes, including reliable WiFi access. Staff members at the resort are recognized for their understanding and professional attitude with a particular dedication to catering to business needs, although it is noted that some staff may not meet the professional standards expected by all guests.
The resort is praised as being great for both business and leisure with nice views that enhance the overall experience. The facilities are well-suited for hosting business meetings and events, adding to its business-friendly appeal. Pre-booking is recommended to ensure availability of desired services and facilities.
Infinity Pool
Nestled in a cozy, intimate setting, Railay Phutawan Resort boasts a stunning infinity pool that's consistently praised for its breathtaking views. Perched on the mountainside, this beautiful pool offers dramatic, picturesque vistas of both the mountains and the sea, making it a unique and serene retreat for guests. The pool area, though intimate and on the smaller side, is superbly designed, delivering a serene swimming experience paired with splendid panoramic views.
Guests consistently highlight the phenomenal and gorgeous ambiance of the pool, often referring to it as nothing short of amazing or fantastic. The infinity pool is a particularly standout feature of the resort, often described as incredibly beautiful and peaceful with some noting it as the best in the Railey area. The presence of a handy pool bar enhances the overall experience, making it a perfect spot to relax and soak in the scenery.
Overall, the infinity pool at Railay Phutawan Resort provides an extraordinary and unforgettable experience, earning high recommendations from visitors who cherish the pool's serene setting and the magnificent views it offers.
Outdoor Pool
Railay Phutawan Resort boasts an exceptional outdoor pool that has garnered widespread praise from guests. The pool area is frequently described as stunning, beautiful and offering breathtaking views, including an impressive hilltop vantage point. The infinity pool has been particularly highlighted for its gorgeous and spectacular views of the surrounding natural scenery, including cliffs.
Cleanliness is a strong point with many reviews noting the pool’s well-maintained condition. Guests appreciate the relaxing and comfortable environment, often enhanced by good music and a convenient poolside bar. The pool is considered a gem of the resort, providing a pleasant and serene ambiance.
Furthermore, the pool accommodates all ages and is open at all hours, adding to its convenience. Guests have also noted the availability of a shuttle service to the pool and found the option to dine on the deck below the pool area delightful.
In summary, the outdoor pool at Railay Phutawan Resort is a major highlight, offering a fantastic and clean swimming experience with superb views and a lovely ambiance.
Yes, Railay Phutawan Resort has pool(s) that belong to one or more of the following categories: Infinity Pool, Panoramic View Pool, Outdoor Pool.
No, a spa isn't available at Railay Phutawan Resort.
No, Railay Phutawan Resort doesn't allow dogs.
No, parking facilities aren't available at Railay Phutawan Resort.