The Alpen Resort & Spa in Zermatt is a fantastic destination for those looking for a comfortable and luxurious stay. The hotel's location is convenient with easy access to the main train station and ski bus and stunning views of the Matterhorn. The breakfast and dinner offerings are excellent with a good variety of food and attentive staff. The rooms are spacious, well-decorated and equipped with modern amenities. The hotel prides itself on cleanliness with impeccable facilities and a fantastic spa area that includes pools, jacuzzis, saunas, steam rooms and massage services. Families with children will appreciate the large family suites, children's pool and playroom. The hotel is also perfect for winter sports enthusiasts with easy access to ski lifts and local ski areas. Overall, the Alpen Resort & Spa is a great choice for a ski vacation in Switzerland.
Situated right next to the ski slopes, Cervo is a homely chic chalet that has been family-owned for many generations.
Summary of reviews
CERVO Mountain Resort is a luxurious and comfortable 5-star hotel that offers exceptional service and facilities. The outstanding location with stunning views of the Matterhorn is highly praised by guests, as is the ski-in/ski-out option. The breakfast is exceptional with a wide range of choices to suit all palates and the dining options are generally good, although some guests found the prices to be too high. The rooms are stylishly furnished and spacious with some offering amazing views of the Matterhorn. The cleanliness of the hotel is impeccable, although some guests reported minor issues. The staff is friendly, helpful and accommodating, although there were a few negative reviews regarding the reception staff. The spa is a must-do experience, although some guests reported minor issues. The hotel is ideal for a ski vacation with its perfect location close to the ski lifts. Overall, CERVO Mountain Resort is a top-tier luxury hotel that promises a perfect stay from start to finish.
Backstage Boutique SPA Hotel, nestled in the heart of Zermatt, boasts an exceptional location praised for its convenience and proximity to essential amenities such as the train station, shops, restaurants and stunning views of the Matterhorn. The central but peaceful spot ensures easy access to popular attractions, ski resorts and local entertainment, making it an ideal base for various activities.
The breakfast experience is a highlight with guests lauding its high quality, great variety and delicious options. The nutritious spread includes fresh fruits, a wide range of cheeses and freshly made egg dishes, garnering frequent acclaim. The beautifully presented, well-rounded meals often exceed expectations, though minor inconveniences like occasional slow service or limited vegetables are noted.
Dining at the hotel is another standout element with visitors praising the delicious and upscale meals, particularly at the Michelin-starred restaurant, After Seven. The hotel's efforts to find alternative dining arrangements when needed further showcase their dedication to a memorable culinary experience. The overall dining ambiance, from the lavish breakfast to exquisite dinners, receives high marks.
The rooms are artistically designed, comfortable and well-maintained, often featuring views of the Matterhorn. Despite being clean and cozy, some guests mention issues like poor soundproofing, lack of bathroom privacy and variable room sizes. Nonetheless, the unique decor and comfort levels remain strong positives.
Cleanliness is a well-regarded aspect with most areas described as spotless and well-maintained. While the majority of feedback is positive, there are occasional mentions of dusty furnishings and specific cleanliness issues, indicating minor room for improvement.
The staff at Backstage Boutique SPA Hotel consistently receive high praise for their exceptional service and friendliness. The team is noted for being welcoming, attentive and proficient in English with specific staff members receiving special commendations. Their helpfulness and willingness to go the extra mile create a warm and inviting atmosphere.
The Wi-Fi generally meets guests' expectations with reliable connectivity, though some mention the absence of support for modern streaming services as a minor drawback.
The hotel's spa is a significant draw with guests appreciating its unique and calming facilities. The diverse wellness options, including saunas, themed steam rooms and a rooftop jacuzzi with Matterhorn views, are frequently highlighted. Occasionally, guests mention maintenance needs and operational issues, but overall, the spa remains a praised feature.
The hotel caters well to families, offering a charming ambiance and attentive service with facilities accommodating multiple generations. Despite the spa sometimes being crowded with children, the overall family-friendly environment is appreciated.
For skiing enthusiasts, the hotel's proximity to key ski lifts and convenient ski storage facilities is a major plus. Guests enjoy easy access to the slopes and the heated sauna after a day of skiing, though minor issues like a small ski rental shop and occasional disorganization are noted.
The vibrant nightlife around the hotel, including a popular basement nightclub, offers a lively atmosphere. However, this can lead to noise disruptions, especially on weekends, potentially challenging guests seeking a quieter environment.
Lastly, the beds receive mixed reviews with many guests finding them comfortable, while others criticize the firmness and lack of pillow support. Personal preferences play a significant role in the perceived comfort level.
In summary, Backstage Boutique SPA Hotel offers a well-rounded experience with its prime location, delectable dining options, unique rooms and excellent spa. The attentive staff and family-friendly services further enhance its appeal, making it a highly recommended destination in Zermatt, despite minor areas for improvement.
Situated at the foot of the Matterhorn, the hotel is just a 3-minute walk from the Klein Matterhorn cable car offering modern and spacious suites, a spa area and an indoor pool.
Summary of reviews
Firefly Luxury Suites is a top-rated hotel that offers an exceptional luxury experience. The hotel's fantastic location with breathtaking views and proximity to ski lifts, is a major selling point for guests. The breakfast experience is highly praised with guests raving about the delicious food and top-notch service. The spacious and beautifully decorated rooms, equipped with modern facilities and thoughtful touches, provide a comfortable and private space for guests. The friendly and helpful staff, who go above and beyond to ensure guests have a memorable stay, are a highlight of the hotel. The wellness center, including a pool spa, gym, saunas and steam rooms, is a wonderful addition to the hotel amenities. The exceptional pool with perfect temperature and upkeep, is a lovely spot for a dip. Firefly Luxury Suites is a pricey but worthwhile splurge that exceeds all expectations, providing an unforgettable experience for guests.