The hotel faces the bay of Rapallo at the popular Portofino coast. It is the only luxury hotel on this part of the Italian Riviera and offers luxuriously designed suites, an in-house spa, bars, restaurants, a beach club and event venues to host your meeting, wedding or party. The hotel also has a summer restaurant, the Eden Roc Lounge & Restaurant open at lunch and for dinner.
Summary of reviews
Overall, Excelsior Palace Portofino Coast provides an excellent five-star experience with exceptional service from friendly staff. Despite the hotel showing some age, it is very well managed and offers superb facilities and services for a comfortable and memorable vacation. The rooms are simply perfect, although the double beds may not be the most comfortable. Guests leave with an unforgettable and positive impression of this luxurious hotel.
Grand Hotel Bristol Spa Resort by R Collection Hotels is highly praised for its prime and picturesque location, offering splendid views of the lake and sea. Perched on a hill with stunning vistas of the Gulf, it provides a tranquil yet accessible escape, just a 15-minute walk from the heart of Rapallo. Guests appreciate the hotel's convenient proximity to key attractions like Portofino and Cinque Terre, as well as its seamless transport options including a nearby bus stop and ample parking facilities with special perks like free outdoor parking and charging stations for electric cars.
Guests commend the resort's exceptional cleanliness, meticulous housekeeping and luxurious feel. Rooms are spacious, well-appointed and often come with enchanting sea and lake views, adding a touch of elegance to the stay. The comfort of the rooms, bolstered by adjustable air conditioning and amenities such as coffee machines and soft drinks, enhances the overall experience, though bed comfort receives mixed feedback.
The breakfast experience at the resort stands out for its variety, quality and stunning sea views from the breakfast terrace. Guests highlight the comprehensive and fresh buffet selection, along with attentive and polite service, contributing to a delightful start to the day. While occasional inconsistencies are noted, the overall consensus remains highly positive.
Dining at the resort is a mixed experience with the Le Cupole restaurant receiving high praise for its gourmet quality and exemplary service and the rooftop restaurant being lauded for its incredible views and high-class dining. However, some guests point to slow service and a lack of menu variety in other dining areas. Nevertheless, the positive aspects of the fine dining experiences significantly enhance the hotel’s luxury appeal.
The hotel's spa receives rave reviews for its top-notch facilities, cleanliness and panoramic views, offering a pampering and relaxing retreat with features like heated pools, saunas and sensory showers. The pool area also garners acclaim for its beauty, comfortable sun loungers and breathtaking views, though occasional issues with cleanliness and heating are mentioned.
The staff at Grand Hotel Bristol Spa Resort are frequently highlighted as a standout feature, known for their warmth, professionalism and attentive service. Many guests feel that the staff's efforts contribute significantly to the hotel’s five-star reputation. The resort's overall service quality, combined with its outstanding amenities and breathtaking location, makes it a memorable and luxurious choice for travelers.
Re Dream Suite a Tema in Rapallo offers a remarkable and serene getaway, praised for its breathtaking location surrounded by nature. Situated on a picturesque hill, it provides stunning views of the mountains, countryside, and the Gulf of Tigullio, making it an ideal retreat from the hustle and bustle of city life. Despite its remote charm, guests find it conveniently close to Rapallo's center and its attractions.
The unique accommodations are creatively themed, providing more than just a place to stay; they are immersive experiences that guests thoroughly enjoy. Each room is meticulously curated with attention to detail, offering comfort, cleanliness, and originality with themes such as Far West and Jungle. The beautifully designed terrace by the pool further enhances the relaxing atmosphere.
Guests consistently praise the hospitality provided by Giacomo, Monica, and the staff, who create a warm and familial environment. They go above and beyond to assist with transportation and offer delightful welcome gestures, leaving guests feeling like part of the family. The breakfast is a standout aspect, considered superb and memorable with its varied and high-quality offerings, including fresh ingredients and stunning views.
Dining at Re Dream Suite a Tema is an unforgettable experience, often held in a heated themed tent that provides an intimate ambiance. Giacomo's culinary skills receive high accolades, with dishes featuring local specialties and fresh ingredients. While occasional logistical constraints may limit onsite dining, the nearby eateries are recommended, ensuring culinary satisfaction.
Cleanliness is a top priority, with the property and its amenities, including the spa and pool, maintained to a high standard. The pool area is described as a dreamy oasis, accessible 24/7, enhancing the overall experience with its spectacular setting and additional amenities, like the stylish hot tub.
Even though parking access is somewhat challenging due to the secluded location, guests appreciate the thoughtful transportation assistance provided by the staff. Re Dream Suite a Tema in Rapallo stands out for its extraordinary design, warm hospitality, and enchanting charm, ensuring a memorable stay that leaves a lasting impression.