Sustainability Journey
The hotel's structure maximizes natural light, uses windows that block heat/cold, collects and uses rainwater, serves organic food, utilizes LED lighting, and trains employees on environmental policies.
Do you utilise any renewable energy sources to produce energy on the hotel/accommodation premises?Solar radiation
What makes your hotel/accommodation eco-friendly?The structure maximizes natural light to reduce the need for lighting and heating
Windows that block heat/cold (i.e. triple-glazed windows)
Rainwater collection and usage
Serving organic food at the restaurant
LED lighting throughout the premises
Employees are trained to follow environmental policies
Bicycles provided to guests
Signs in the rooms informing guests that towels will only be changed upon request
Toilet paper made of non-chlorine bleached paper or awarded with an eco-label
No disposable (single use) cups/glasses, plates and cutlery
Zero-waste hotel/accommodation
Automatic system or key card that turns off the light and electrical appliances when guests leave their room
Most of the ingredients used to prepare meals are locally produced
A vegetarian alternative menu is proposed in the restaurant
Answers last updated by Natyral Razma Resort
Family
As a resort, it is designed to offer comprehensive recreational activities suitable for families, potentially including amenities like kids' clubs, multiple dining options, and spacious accommodations.
What percentage of your guests are families?Between 50% and 90%
Family-Friendly room types:Family rooms
Triple rooms
Quad rooms. Number: 1
Baby cot details:Max age:3 Cost: Free
Can the baby cot be placed in the same room with the parents?Yes
Can the baby cot be placed next to the parents' bed?Yes
Is there a kids' club?No
Is there a playground?Outdoor Playground
Do you offer babysitting/child services?No
Additional amenities for children:Kid meals
Books for kids
Children television networks
Sport activities for kids
Dog Friendly
This resort is likely to have ample outdoor space for dogs to roam and enjoy, given its resort property type. Its location in Malesi e Madhe suggests natural surroundings suitable for dog walks and activities.
Dog Play Area
Dogs Stay Free
Do you accept dogs in all rooms?Yes
Is there an extra charge?Free! There is no extra charge. Dogs stay for free.
Should the dog owner notify you before checking in?Yes, During the booking process
What is the maximum number of dogs per room?Only one dog is allowed
Is there a maximum weight of dogs accepted?Yes
Are there any leash-free play areas?Yes
Should the dog be kenneled at all times in the room?No
Should the dog be kenneled/kept in a pet carrier at all times in public areas?No
Should the dog remain leashed at all times in the room?No
Should the dog remain leashed at all times in public areas?No
Are the dogs allowed on the furniture?No
Are the dogs allowed on beds?No
What are the basic requirements to accept a dog?Must not be aggressive
Must be clean
Must not have fleas
Owners must clean pet waste immediately
Owners are responsible for any damage caused by the dog
Must not bathe in the bathtub
Must not be left unattended in the room
Is there a refundable deposit to guard against damages?No
Except for dogs, do you also accept other pets?Yes
Do you have a written and comprehensive pet policy available on request?Νο
Health & Safety
Resorts often have more space and outdoor facilities, potentially allowing for better social distancing. They are also likely to have comprehensive cleaning and sanitation procedures in place.
ArrivalDo visitors need a health certificate (i.e. a test) prior to arrival?No
Do you perform temperature checks upon guests' arrivals?No
Do you ensure contactless check-in/check-out?No
Do the hotel's main entrance doors open automatically?No
Can guests access their room entrance directly from outside the hotel without entering the lobby?No
CleaningAre the rooms left vacant for a minimum period of time after a guest checks out?Yes
Is there an option for no in-room housekeeping during a guest's stay?Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals?Yes
Does the cleaning crew wear appropriate personal protective equipment?Yes
Do you sanitize the common areas?Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival?Yes
Are luggage trolleys sanitized after each use?Yes
Do you sanitize guests' keys/cards?Yes
Do you provide thorough cleaning of the rooms?Yes
Are all employees trained and monitored to follow a cleaning protocol?Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus?Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces?No
Do you disinfect high touch areas in guest rooms including light switches and door handles?Yes
LimitationsIs furniture in public areas arranged to allow more space for distancing?Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned?Yes
Does the hotel operate at a limited capacity?Yes
Does the hotel accept domestic bookings only?No
Do you allow people who don't stay or work at the hotel to enter its premises?No
Do you allow people who don't stay at the hotel to enter the rooms?No
Have you altered check-in / check-out hours to allow more time between departures and arrivals?No
AccessoriesDo you provide medical kits (masks, gloves and sanitizer) to the staff?Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests?No
Do you provide disinfecting wipes in each room?No
Are there hand sanitizing stations throughout the hotel?Yes
Is there a sanitizing sprayer for shoes outside each room?No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols?Yes
Do you use physical distancing markers?Yes
Do you use delivery robots to get stuff to guests' rooms?No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)?Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented?Yes
Are rugs removed from guest rooms?Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens?Yes
Are air purification and sanitization devices installed?No
Are linens, towels and laundry washed in accordance with the official guidelines?Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility?Yes
Food & Beverage ServiceDo you offer single-serve options instead of buffets for breakfast?Yes
Has there been a person appointed to supervise the correct implementation of the measures?Yes
Do you check temperature for all onsite staff on a scheduled basis?Yes
Do your staff practice social distancing guidelines?Yes
Are there dedicated isolation zones on property?No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)?No
Is there a doctor available either on-site or on-call?No
Has the hotel closed during the pandemic?Yes
