Vivo Resorts offers a tranquil and luxurious retreat for those seeking an escape from the bustle of city life. Located on the breathtaking Oaxacan coast, the resort provides an idyllic setting with stunning beachfront views. Its well-maintained premises, featuring a sprawling complex with infinity pools seamlessly integrating into the natural landscape, are consistently praised for their cleanliness and upkeep.
The resort excels in delivering high-quality culinary experiences. Guests are delighted by the satisfying breakfast offerings and exceptional dinner menus, even though menu variety and some service inefficiencies present minor challenges. Vivo Resorts' accommodations are noted for their spaciousness, comfort, and stunning views, making them ideal for families and long stays. While breathtaking vistas and modern amenities contribute to a relaxing stay, improvements in room maintenance and cleanliness could enhance the guest experience.
Service at Vivo Resorts is characterized by friendliness and attentiveness. Staff members, particularly those at reception, receive commendations for their efforts to ensure a pleasant stay, although some guests suggest further training in customer service and language proficiency could be beneficial.
Guests enjoy the serene beach setting, with the opportunity to witness whales and dolphins, though swimming is cautioned against due to strong waves. Despite the resort's remote location, approximately 30-35 minutes from Puerto Escondido and accessible by dirt road, the stunning scenery and tranquility provide a worthwhile escape.
Overall, Vivo Resorts shines as a serene and luxurious destination, offering excellent dining, well-equipped accommodations, and picturesque surroundings, perfect for those prioritizing relaxation and natural beauty. Addressing minor logistical and service aspects would enhance its already positive reputation.
Hotel Suites Villasol receives numerous positive reviews across several key categories that create a compelling picture of a desirable destination in Puerto Escondido.
The location of the hotel is frequently highlighted as one of its standout features. Conveniently situated just five minutes from the airport and in close proximity to the serene Bacocho and Carrizalillo beaches, the hotel offers easy access to key attractions. Despite being slightly removed from the bustling city center, this distance is often viewed positively by guests who appreciate the quiet retreat while still being within a short commute to downtown and a variety of dining options. The included shuttle service to the beach club and nearby Playa Bacocho further enhances connectivity and convenience.
The breakfast experience at Hotel Suites Villasol generally leaves a positive impression with guests praising the delicious and varied offerings, flexible hours and the inclusion of breakfast in the room rate. However, some note areas for improvement such as rotational variety and the quality of coffee. Despite these critiques, it remains a notable aspect for many visitors.
Dining at the hotel is met with mixed feedback. While many guests laud the quality and authenticity of the food, particularly at the Pez Gallo restaurant and the beach club, there are comments on the limited variety and inconsistent service, especially during dinner. Some mention slow service and the occasional limited availability of dinner options.
When it comes to rooms, guests find them generally clean and comfortable with favorable comments about the spaciousness and amenities like balconies, safes, microwaves and fridges. However, there are consistent mentions of rooms requiring maintenance and updates with reports of hard mattresses, aged décor and functional issues such as faulty bathroom fixtures and poor Wi-Fi reception.
Cleanliness is a strong point for Hotel Suites Villasol with numerous guests commending the spotless condition of rooms and common areas. The hotel also receives high marks for maintenance with any critiques about cleanliness being minor and infrequent.
The staff at Hotel Suites Villasol is often praised for their friendliness and helpfulness, contributing to a warm and welcoming atmosphere. Many guests call out individual staff members for their exceptional service, though there are occasional mentions of inconsistent service quality and recommendations for additional training to improve guest interactions.
The hotel's pool area stands out as a favorite among guests. The large, clean and well-heated pools, along with a safe, child-friendly environment, make it ideal for relaxation and fun. While there are occasional remarks about pool maintenance, the overall consensus is highly positive.
The beach club associated with Hotel Suites Villasol receives glowing reviews for its stunning setting on Bacocho beach, excellent facilities and efficient shuttle service. Though some guests note early closing times and occasional service inefficiencies, the beach club is often cited as a highlight of the stay.
Parking and transportation are managed sufficiently with guests noting the availability of hotel-owned parking spaces and convenient taxi services. However, the parking area is described as narrow and tight, suggesting room for improvement.
Lastly, Hotel Suites Villasol is highly rated as a family-friendly destination. The recreational spaces, child-friendly amenities and activities tailored for families ensure an enjoyable stay for guests of all ages.
In summary, Hotel Suites Villasol is a well-situated and commendable choice for travelers seeking a serene yet accessible retreat in Puerto Escondido. Its strong points in location, cleanliness, friendly staff, beach access and family-friendly environment make it a popular choice despite areas needing improvement like room maintenance and dining service consistency.