La Fenice Hotel
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Summary of reviewsHotel i Ciliegi boasts a remarkably strategic location, making it notably convenient for travelers looking to break up long journeys. Situated right next to the highway exit and close to several key routes, it is ideal for a one-night stopover. This proximity ensures easy access and quick parking, highly valued by many guests for being near the main highway. Additionally, the hotel serves as a good base for visiting Florence and exploring Tuscany.
The breakfast experience at Hotel i Ciliegi generally receives positive remarks with guests praising the abundance and deliciousness of options such as omelettes and freshly baked croissants paired with cappuccinos. The service is often described as quick and professional. Despite occasional criticisms about the modesty and scarcity of the offerings, the breakfast succeeds in satisfying a significant number of guests.
Reviews about the rooms are mixed. While some guests appreciated the cleanliness and spaciousness of the family rooms, many noted the outdated aesthetic and worn-out furnishings. Complaints about old, stained carpets and the unpleasant smell of cigarette smoke were common. Additionally, bathrooms often showed signs of poor maintenance. However, the staff were frequently described as exceptionally kind and the rooms provided adequate space for families with pets.
Cleanliness at Hotel i Ciliegi brings mixed feedback. While clean bedding and rooms were noted, many guests pointed out dirty carpets, stained towels and unpleasant odors attributed to smoke and dust. The outdated condition of the hotel necessitates a comprehensive renovation to improve overall guest experience.
A highlight of the hotel is its exceptionally welcoming staff. The reception staff are often described as kind and professional with 24-hour assistance available. Though there were a few mentions of unfriendly behavior during breakfast service, these were exceptions. Overall, the staff's genuine kindness and willingness to assist enhance the pleasantness of the stay.
Parking at Hotel i Ciliegi is highly regarded for its convenience. Located right outside the hotel door and close to the motorway toll booth, it provides easy access for travelers in a hurry. Despite some mentions of limited spaces, the parking lot is generally described as spacious.
For families, the hotel offers amenities such as cribs for infants and spacious family rooms. The location's convenience is particularly beneficial for families needing a break during road trips. Although the decor is outdated with some rooms showing signs of wear, the hotel is generally accommodating with clean environments and essential amenities.
Guest experiences with the beds at Hotel i Ciliegi vary. Many found the beds comfortable with clean sheets and good quality mattresses and pillows. However, issues were raised about discomfort due to damp bed sheets and thin walls.
Overall, while Hotel i Ciliegi provides several conveniences and receives praise for its strategic location and helpful staff, it struggles to meet the expectations of a four-star establishment. The outdated condition of the hotel and inconsistencies in some services suggest it may align more closely with a two-star rating.
Categories
The breakfast experience at Hotel i Ciliegi generally receives positive remarks with guests praising the abundance and deliciousness of options such as omelettes and freshly baked croissants paired with cappuccinos. The service is often described as quick and professional. Despite occasional criticisms about the modesty and scarcity of the offerings, the breakfast succeeds in satisfying a significant number of guests.
Reviews about the rooms are mixed. While some guests appreciated the cleanliness and spaciousness of the family rooms, many noted the outdated aesthetic and worn-out furnishings. Complaints about old, stained carpets and the unpleasant smell of cigarette smoke were common. Additionally, bathrooms often showed signs of poor maintenance. However, the staff were frequently described as exceptionally kind and the rooms provided adequate space for families with pets.
Cleanliness at Hotel i Ciliegi brings mixed feedback. While clean bedding and rooms were noted, many guests pointed out dirty carpets, stained towels and unpleasant odors attributed to smoke and dust. The outdated condition of the hotel necessitates a comprehensive renovation to improve overall guest experience.
A highlight of the hotel is its exceptionally welcoming staff. The reception staff are often described as kind and professional with 24-hour assistance available. Though there were a few mentions of unfriendly behavior during breakfast service, these were exceptions. Overall, the staff's genuine kindness and willingness to assist enhance the pleasantness of the stay.
Parking at Hotel i Ciliegi is highly regarded for its convenience. Located right outside the hotel door and close to the motorway toll booth, it provides easy access for travelers in a hurry. Despite some mentions of limited spaces, the parking lot is generally described as spacious.
For families, the hotel offers amenities such as cribs for infants and spacious family rooms. The location's convenience is particularly beneficial for families needing a break during road trips. Although the decor is outdated with some rooms showing signs of wear, the hotel is generally accommodating with clean environments and essential amenities.
Guest experiences with the beds at Hotel i Ciliegi vary. Many found the beds comfortable with clean sheets and good quality mattresses and pillows. However, issues were raised about discomfort due to damp bed sheets and thin walls.
Overall, while Hotel i Ciliegi provides several conveniences and receives praise for its strategic location and helpful staff, it struggles to meet the expectations of a four-star establishment. The outdated condition of the hotel and inconsistencies in some services suggest it may align more closely with a two-star rating.
Hotel with Parking
This hotel offers free private parking. It is conveniently located near the highway exit.
Luxury Hotel
Family Friendly Hotel
Dog Friendly Hotel
Dog Play Area Dogs Stay Free
Do you accept dogs in all rooms?
Yes
Yes
Is there an extra charge?
Free! There is no extra charge. Dogs stay for free.
Free! There is no extra charge. Dogs stay for free.
Should the dog owner notify you before checking in?
Not necessarily
Show more...Not necessarily
Business Hotel
Accessible Hotel
4-Star Hotel
Hotel where Dogs Stay Free
Hotel with Play Area For Dogs
About La Fenice Hotel
License: 048035ALB0002, IT048035A1EQ2EAK7U
Guest Reviews
Location
Apart from its suitability for those on the road, the hotel also serves as a good base for visiting Florence and exploring Tuscany. The recurring praise for its position highlights its effectiveness in catering to travelers looking to rest during highway trips. While the hotel itself might show signs of age, its advantageous location remains a significant draw.
Breakfast
However, the breakfast experience was not uniformly positive. Several guests found the quality and variety lacking with some mentioning that it was very basic, modest or even poor. There were also remarks about the breakfast being very meager or scarce. Despite these occasional complaints, the overall impression suggests that while there's room for improvement, the breakfast at Hotel i Ciliegi manages to satisfy a significant number of guests.
Rooms
A recurring issue noted by many guests is the unpleasant smell of cigarette smoke that permeates both the rooms and common areas. Additionally, the bathrooms generally show signs of being outdated and poorly maintained with some even experiencing leaks.
On a more positive note, the hotel staff is frequently described as very kind. The spaciousness of rooms and common areas appears sufficient for families with pets, which is an appreciated feature.
However, the overall sentiment of the reviews suggests that Hotel i Ciliegi could greatly benefit from a comprehensive modernization to meet guests’ expectations better.
Beds
However, some guests experienced discomfort with issues such as damp bed sheets and unpleasant bed conditions. Particular complaints included discomfort from double beds made by pushing together two single mattresses, uncomfortable single bed mattresses and thin walls affecting the sleep environment.
The hotel offers a mixed bag when it comes to bed comfort, providing a range of experiences from highly comfortable to notably uncomfortable.
Cleanliness
However, various guests have pointed out significant areas for improvement. Common complaints include dirty carpets, stained towels, a general lack of cleanliness and damp stains throughout the hotel. The exterior and interior of the building have been described as very run-down with some parts being very old and not well-maintained. There are also frequent mentions of unpleasant smells within the rooms and corridors, often attributed to smoke and dust. The facility’s outdated condition and need for comprehensive restoration have been noted by many, indicating that while certain aspects are clean, overall maintenance and upgrading are highly necessary.
Despite the noticeable attention to room tidiness, Hotel i Ciliegi does not escape criticism for its overall state, suggesting a dual focus on cleanliness and renovation could significantly enhance the guest experience.
Staff
The courteous and friendly demeanor of the staff extends to all areas of the hotel. Many visitors appreciated the warm welcome upon arrival and the consistently supportive presence throughout their stay. The multilingual capabilities of the employees add an extra layer of convenience for international travelers.
While most interactions with the staff are positive, there were occasional mentions of unfriendly staff behavior during breakfast service. Nevertheless, these instances seem to be exceptions rather than the norm. Overall, the staff’s genuine kindness and willingness to assist are key factors contributing to a pleasant stay at 'Hotel i Ciliegi.'
Parking
Family
The hotel's location close to the highway exit makes it an ideal spot for a stopover or an overnight stay during a longer journey. This convenience is particularly beneficial for families who need a break during a road trip. However, it is noted that the hotel's decor is in need of renovation with some rooms showing signs of wear, such as worn-out carpets and holes in the walls.
Despite a few shortcomings, families have found the hotel to be generally accommodating with clean environments and essential amenities such as a crib set up for children. While it may not be suitable for an extended vacation, Hotel i Ciliegi serves its purpose well for families seeking a brief, comfortable stop during their travels.
4 Star
No, La Fenice Hotel doesn't have any pool.
No, a spa isn't available at La Fenice Hotel.
Yes, La Fenice Hotel welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire
Yes, parking facilities are available at La Fenice Hotel.
No, La Fenice Hotel doesn't have a gym.
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