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Summary of reviewsThe Prince of Wales enjoys a prime location that appeals to many travelers, offering convenient access to Reigate station and nearby attractions, making it particularly attractive for business trips or quick getaways. Guests appreciate the ease of reaching Gatwick via train and value the proximity to the town center, while still enjoying a peaceful atmosphere despite its closeness to the railway.
Although breakfast is not provided on-site, guests are pleased with the availability of tea and coffee and the nearby breakfast restaurant that caters to various tastes. This location serves as a perfect jumping-off point to explore local culinary options, even though some guests noted the need for clearer communication regarding the breakfast hamper.
The rooms at The Prince of Wales evoke mixed feelings. They are considered basic yet functional, suitable for short stays, with some guests appreciating the room size and comfortable beds. Although cleanliness is a concern for some, impacting their perception of room maintenance and decor, the free parking and straightforward accommodation align with travelers seeking convenience.
The staff stands out as a significant highlight, consistently described as friendly, helpful, and welcoming, which greatly enhances the guest experience. The exceptional service, particularly from the reception and bar staff, adds a personal touch and leaves a lasting impression.
While the comfort of the beds varies, with some guests experiencing restful sleep, there are noted issues with bed quality and cleanliness, suggesting opportunities for improvement to enhance guest satisfaction. Addressing these aspects, along with overall cleanliness, could significantly improve the guest experience and maintain the appeal of The Prince of Wales for future travelers. Show more
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Categories
Cheap Guest House
This guesthouse in Reigate offers budget-friendly accommodation. It is a convenient and economical choice for visitors to the town.
Guest House with Free Wi-Fi
Small Guest House
Room Types
Standard Double RoomThis double room is comprised of a TV with cable channels and a private bathroom. The unit has 1 bed.
Economy Double RoomThe double room's kitchen is available for cooking and storing food. This double room has a tea and coffee maker, heating and a TV with cable channels. The unit has 1 bed.
Standard Twin RoomThis twin room has a tea and coffee maker, heating and a TV with cable channels. The unit has 1 bed.
Guest Reviews
5.8
Rated
Location
Nestled in a prime spot, The Prince of Wales offers a highly convenient location that guests consistently appreciate. Situated near Reigate station, it provides easy access for travelers, making it an ideal choice for those on work trips or planning a quick getaway to Gatwick via train. The hotel's location is not only advantageous for rail connections but also places guests within a short walking distance to the town center, making it simple to explore local attractions and amenities. Despite being close to the railway, guests have noted that the area remains peaceful, which adds to the charm and convenience of the stay. Overall, The Prince of Wales promises reasonable value for money, particularly for those prioritizing proximity to transport links and central attractions.
Breakfast
The Prince of Wales seems to leave guests looking beyond its premises for morning sustenance, as breakfast is not offered on-site. However, guests are quick to note that tea and coffee are provided, offering a simple start to the day. For those seeking a more substantial meal, a delightful breakfast restaurant is conveniently located across the street, catering to various tastes with its appealing options. While a breakfast hamper was included, guests have expressed that this amenity was not highlighted during their stay, suggesting room for improved communication. Though the charm of the pub setting might suggest a traditional full English breakfast experience, guests should plan to explore nearby establishments to satisfy their breakfast cravings.
Rooms
The Prince of Wales offers a mixed experience for travelers seeking accommodations on their journeys. Many guests have found the hotel provides basic yet functional rooms that cater to short stays or business trips. The cleanliness of the rooms varies significantly, with some guests mentioning well-cleaned rooms equipped with necessary amenities, while others have highlighted concerns over cleanliness, clutter, and outdated decor.
Comfort is a notable aspect, with several reviews appreciating comfortable beds and adequate furnishings. The rooms, though slightly dated, generally offer a spacious environment for relaxation. The location of the hotel stands out as a key advantage, particularly for those looking to explore Reigate's High Street. Complimentary parking adds further convenience for guests visiting by car.
However, sound from the pub below and nearby rail lines can be disruptive, particularly at night. While some rooms offer nice decor and a pleasant ambiance, issues like mismatched items and worn-out furnishings may detract from the experience for some. Overall, the basic and functional nature of the rooms seems to align well with the needs of travelers seeking a straightforward and convenient place to stay.
Beds
The beds at The Prince of Wales offer a mixed experience for guests. Some reviews highlight comfortable and clean beds, with guests appreciating a nice decor that complements their stay. A few found the mattresses to be particularly comfy, indicating moments of restful sleep for some visitors. However, several guests encountered issues with the condition of the beds, including old mattresses with dips, unattached headboards, and damp pillows, which detracted from their overall comfort. While a portion of the guests experienced a pleasing stay in terms of bed quality, others noted serious cleanliness issues and uncomfortable sleeping conditions. Overall, the feedback suggests room for improvement in bed quality to ensure a more consistently positive experience for all guests.
Cleanliness
The Prince of Wales hotel appears to face significant challenges with its cleanliness, as indicated by numerous guest reviews. Reports consistently mention issues such as dirty, stained bathrooms and toilets, unvacuumed corridors, and generally filthy rooms. Many guests encountered dusty furniture, filthy carpets, and even old hair and marks in their bathrooms, revealing a lack of thorough cleaning between stays. Bedrooms seem tired and uncomfortable, with undue attention particularly drawn to the state of beds and linens. There are also accounts of inadequate amenities, such as a lack of sufficient towels and glasses, contributing to an overall impression of neglect. Addressing these cleanliness issues could significantly improve the guest experience at this establishment.
Staff
The Prince of Wales is praised for its exceptional service, with reviews consistently highlighting the friendliness and helpfulness of the staff. Guests repeatedly describe the team as nice, kind, and charming, going out of their way to provide a welcoming atmosphere. The staff's obliging nature and their readiness to assist are notable features that enhance the experience at the hotel. While there may be occasional comments about operational aspects, the overall sentiment towards the staff remains overwhelmingly positive. Visitors particularly recall the reception and bar staff as being exceptionally lovely, adding a personal touch that makes a stay at The Prince of Wales memorable.
No, The Prince of Wales doesn't have any pool.
No, a spa isn't available at The Prince of Wales.
No, The Prince of Wales doesn't allow dogs.
No, parking facilities aren't available at The Prince of Wales.