Silver Legacy Reno Resort Casino at THE ROW
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Summary of reviewsSilver Legacy Reno Resort Casino at THE ROW holds a prominent position in downtown Reno, making it a convenient choice for travelers. The resort's central location allows easy access to major attractions like the Automobile Museum, the Art Museum and the Riverfront. Visitors appreciated its close proximity to sports venues and event centers. The interconnected casinos, such as Circus Circus and Eldorado, add to the convenience, offering diverse entertainment and dining options. Despite being centrally located, the resort maintains a quiet and comfortable atmosphere, complemented by modern, clean rooms with mountain views.
Guests generally found the breakfast offerings at Silver Legacy satisfactory. Central Cafe and Millie’s Cafe received good feedback and the complimentary breakfast was seen as valuable. However, some found the breakfast options unclear or experienced issues with availability, long waits and high prices for certain items.
The dinner options at Silver Legacy impressed many guests with a variety of restaurants from casual to fine dining. Roxy's Restaurant, Ruth's Chris Steak House and El Jefe stood out for their quality food. Nonetheless, some guests pointed out that dining can be expensive and experienced long waits or limited options during non-peak times.
Rooms at Silver Legacy were consistently praised for their spaciousness, cleanliness and modern decor. Guests enjoyed the comfortable beds, large bathrooms and mountain views. However, a few encountered temperature control issues or lingering smoke in non-smoking rooms.
Cleanliness is a strong point for Silver Legacy with guests frequently noting the well-maintained rooms and public areas. Housekeeping received commendations for their thoroughness and friendly service, ensuring a pleasant and fresh ambiance throughout the hotel.
Staff performance received mixed reviews. Many appreciated the friendly, professional interactions across various departments, while some guests experienced long wait times and occasional unhelpfulness from front desk staff. Despite these sporadic issues, many found the overall service satisfactory and were willing to return.
The WiFi at Silver Legacy varied in reliability. While some guests found it fast and easy to use, others encountered connectivity issues or difficulties with the login process.
The spa at Silver Legacy earned high marks for its luxury and cleanliness. Guests were particularly pleased with the quality of amenities like the soaking tubs and steam sauna. However, inconsistent availability and occasional logistical hiccups were noted.
The gym generally received positive reviews for being clean, well-maintained and adequately equipped, though some mentioned it was small.
Guests had mixed feelings about the pool area. While many found it clean and pleasant, its small size, temperature issues and early closing times detracted from the experience for some.
Parking at Silver Legacy is free, which many guests appreciated, contributing to an overall sense of convenience associated with the resort.
Categories
Guests generally found the breakfast offerings at Silver Legacy satisfactory. Central Cafe and Millie’s Cafe received good feedback and the complimentary breakfast was seen as valuable. However, some found the breakfast options unclear or experienced issues with availability, long waits and high prices for certain items.
The dinner options at Silver Legacy impressed many guests with a variety of restaurants from casual to fine dining. Roxy's Restaurant, Ruth's Chris Steak House and El Jefe stood out for their quality food. Nonetheless, some guests pointed out that dining can be expensive and experienced long waits or limited options during non-peak times.
Rooms at Silver Legacy were consistently praised for their spaciousness, cleanliness and modern decor. Guests enjoyed the comfortable beds, large bathrooms and mountain views. However, a few encountered temperature control issues or lingering smoke in non-smoking rooms.
Cleanliness is a strong point for Silver Legacy with guests frequently noting the well-maintained rooms and public areas. Housekeeping received commendations for their thoroughness and friendly service, ensuring a pleasant and fresh ambiance throughout the hotel.
Staff performance received mixed reviews. Many appreciated the friendly, professional interactions across various departments, while some guests experienced long wait times and occasional unhelpfulness from front desk staff. Despite these sporadic issues, many found the overall service satisfactory and were willing to return.
The WiFi at Silver Legacy varied in reliability. While some guests found it fast and easy to use, others encountered connectivity issues or difficulties with the login process.
The spa at Silver Legacy earned high marks for its luxury and cleanliness. Guests were particularly pleased with the quality of amenities like the soaking tubs and steam sauna. However, inconsistent availability and occasional logistical hiccups were noted.
The gym generally received positive reviews for being clean, well-maintained and adequately equipped, though some mentioned it was small.
Guests had mixed feelings about the pool area. While many found it clean and pleasant, its small size, temperature issues and early closing times detracted from the experience for some.
Parking at Silver Legacy is free, which many guests appreciated, contributing to an overall sense of convenience associated with the resort.
Resort near Golf Courses
As part of The ROW complex, this resort offers complete golf packages, including hotel, golf, and shuttle services to courses. It provides easy access to all Reno/Tahoe golf courses, with over 50 championship courses nearby.
Resort for Honeymoon
The resort casino provides varied entertainment, dining, and relaxation options, making it suitable for honeymooners.
Resort with Spa
This resort in Reno includes a spa facility, offering guests spa services and a relaxing experience as part of their stay.
Resort with Swimming Pool
As part of THE ROW, Silver Legacy offers access to shared pool facilities with other connected resorts, providing a variety of options. The pool area is well-maintained and offers a relaxing environment.
Heated Pool Outdoor Pool
Resort with Free Wi-Fi
The resort provides complimentary wireless Internet access with a speed of 25+ Mbps. A business center is available on-site to meet guests' professional needs.
Business Resort
Silver Legacy Resort Casino is connected to Eldorado and Circus Circus, offering a combined 13,198 sq. ft. of meeting space. This provides access to a variety of restaurants, lounges, and entertainment options suitable for business travelers.
Resort with Parking
This resort provides parking options for guests. The hotel offers valet parking.
EV charging stations
Accessible Resort
This hotel has wheelchair accessibility throughout its grounds, including the fitness center and outdoor pool. It offers accessible parking and accessible hotel rooms. A complimentary airport shuttle is provided for guests.
Resort with Gym
Silver Legacy Reno Resort Casino at THE ROW includes fitness facilities.
Resort with EV Charging Stations
Silver Legacy Reno Resort Casino at THE ROW is listed as having EV charging stations.
4-Star Resort
Located in downtown Reno, the Silver Legacy offers a classic casino resort experience. It features comfortable rooms, a variety of dining options, a casino, and a central location within THE ROW, a collection of connected resorts.
Resort with Outdoor Pool
Silver Legacy features an outdoor pool providing a pleasant environment for guests. The pool is part of the larger THE ROW complex, offering access to other amenities.
Resort with Heated Pool
The hotel provides a heated, year-round outdoor pool and hot tub. The pool area is a spacious, newly-renovated 8,000-square-foot deck ideal for relaxation.
Casino Resort
Romantic Resort
Resort near Nightlife Spots
Skyscraper Resort
Guest Reviews
Conveniently situated in the heart of downtown Reno, Silver Legacy Resort Casino at THE ROW boasts an excellent central location that guests repeatedly highlight in their reviews. This modern and clean resort offers easy walking access to numerous attractions, including the Automobile Museum, Art Museum and the appealing Riverfront, making it ideal for both leisure and event-driven visitors.
Guests appreciate the close proximity to the Ace’s baseball field, the national bowling center and the event center, allowing for enjoyable and hassle-free attendance to various activities and events. The interconnected nature of Silver Legacy with other casinos like Circus Circus and The Eldorado enhances the overall convenience, providing a self-contained environment with diverse entertainment and dining options.
For those needing to travel further, the resort's location ensures quick access to the airport and other downtown facilities. Free parking and easy access make driving and navigating the area straightforward. Despite its central, bustling location, the hotel maintains a level of quiet and comfort that guests find appealing with many praising the clean, modern rooms and mountain views from the higher floors.
Silver Legacy is described as perfectly placed within downtown, offering a variety of food options, close proximity to shops and a safe walking distance to numerous other points of interest within Reno. The resort provides a secure and comfortable environment, making it a favored choice for travelers looking to be in the center of the action yet still enjoy a restful stay.
Reviews about the breakfast offerings at Silver Legacy Reno Resort Casino at THE ROW reveal a mix of positive and negative experiences. Many guests praised the breakfast as being very good, delicious or excellent with several noting friendly and courteous staff. The breakfast at Central Cafe and Millie’s cafe received commendations and good choices were available at the Sips coffee shop. Some guests appreciated the availability of complimentary breakfast and found it to be a good deal for the price with options that included more food than expected.
However, the reviews also highlight some issues. Multiple guests mentioned the absence of a clear breakfast offering or specific frustrations such as not being informed about breakfast options, restaurants being closed or facing long waits and operational problems. A few found the breakfast experience to be either poor or terrible, commenting on high prices, low portion sizes and a lack of certain food items like fresh fruit and raisins. Additionally, there were mentions of broken coffee machines in rooms and limited availability of stocked items in the coffee shops. Despite these criticisms, the general sentiment leans towards a satisfactory breakfast experience for many with room for improvements noted by some guests.
Silver Legacy Reno Resort Casino at THE ROW offers a vibrant dining scene that appeals to a wide range of guests. There are many restaurant choices within walking distance and the property has an array of eateries from casual spots to fine dining experiences. Noteworthy mentions include Roxy's restaurant, Ruth's Chris Steak House and El Jefe, where guests particularly enjoyed the food. The Brew Brothers restaurant and Ichiban at the Eldorado also garnered positive feedback for their dinner offerings.
Despite the excellent food, many guests noted that dining options are often on the pricier side. There was also some inconsistency in service quality and availability with reports of long waits and several restaurants being closed during non-peak hours or specific days of the week. Some guests expressed frustration over limited late-night dining options within the complex.
Overall, the quality and variety of food on offer received high praise, albeit tempered by availability and cost concerns. The service, while sometimes slow, was complemented in many cases, indicating that the dining experience could be highly enjoyable with a bit of planning.
The Silver Legacy Reno Resort Casino at THE ROW offers a range of well-maintained and modern rooms that impress with their spaciousness and cleanliness. Many guests were delighted with the immaculate and tastefully decorated rooms, which were often larger than expected. Comfortable beds and quiet environments contributed to a restful stay, while the views, especially those of the mountains, received high praise.
Guests appreciated the newly renovated and upgraded rooms, which featured modern amenities and stylish decor. Large bathrooms, spacious showers and quality toiletries added to the feeling of luxury. Many reviewers noted the comfortable beds and ample pillows, ensuring a good night's sleep.
However, there were some critical points about the rooms. A few guests experienced issues with temperature control, mentioning that their rooms were either too hot or the air-conditioning was insufficient. Some rooms, particularly those marked as non-smoking, had a lingering smell of smoke. Noise from adjacent rooms or the nearby elevators was also a minor inconvenience for a few visitors.
Despite these minor drawbacks, the hotel's strategic location, friendly staff and clean, spacious rooms make it a good choice for travelers. The ease of parking and quick access to the lobby and rooms, along with the connected casino facilities, further enhanced the guest experience. With competitive pricing and top-notch cleanliness, the Silver Legacy Reno Resort Casino stands out as a commendable option for a comfortable stay in Reno.
The reviews for the beds at Silver Legacy Reno Resort Casino at THE ROW are predominantly positive with many guests noting the comfort and overall quality of their sleep experiences. Numerous reviewers describe the beds as comfortable, very comfy and ultra-comfy and appreciate the large, inviting rooms and clean bedding. Several guests mentioned they had a great night's sleep, highlighting the clean and well-maintained beds.
However, some reviewers noted inconsistencies. While many found the beds comfortable, a portion of guests observed that the pillows were either too fluffy, too firm or in need of replacement. A few guests encountered issues with the beds being too hard, squeaky or lacking sufficient padding. Despite these occasional remarks, the overwhelming sentiment is that the beds provided a comfortable and restful experience, contributing to an enjoyable stay.
Silver Legacy Reno Resort Casino at THE ROW consistently receives high praise for its impeccable cleanliness. Guests frequently describe the rooms as immaculate, very well-maintained and modernly updated. Many appreciate the spaciousness and comfort of the accommodations, noting that the beds are generally comfortable and the bathrooms come equipped with all necessary amenities, often recently remodeled.
Housekeeping services receive commendations for their friendliness and thoroughness with rooms being cleaned daily and maintaining a fresh and inviting atmosphere. The property itself, including common areas and facilities, is kept tidy and organized, contributing to an overall pleasant experience.
Despite the overall positive feedback, some guests have encountered issues such as rooms smelling of smoke despite being non-smoking, occasional unclean areas like vanity spots in bathrooms or a delay in check-in times. However, these instances appear to be exceptions rather than the norm.
In summary, Silver Legacy provides clean, comfortable and modern accommodations, supported by efficient and friendly housekeeping staff, making it a reliable choice for travelers seeking a hygienic and restful stay in Reno.
Silver Legacy Reno Resort Casino at THE ROW garners a mix of reviews when it comes to the performance of its staff. Many guests laud the hotel for its excellent and courteous staff, frequently describing team members as friendly, helpful and professional. These positive interactions generally span across various departments from the front desk to housekeeping, concierge and security. Numerous visitors mentioned prompt and efficient check-ins with some appreciating the option of self-check-in kiosks for added convenience. The housekeeping staff is often commended for maintaining clean and orderly rooms, while bell hops and maintenance personnel also received praise for their responsiveness and assistance.
However, not all experiences were seamless. A number of reviews indicated recurring issues with long wait times at the check-in counter and elevators, sometimes exceeding one hour. There were several mentions of unhelpful or unfriendly front desk staff with some guests noting a lack of empathy or attention to their needs. Instances of rude behavior by specific staff members, particularly at the front desk and from bell hops, were pointed out, which negatively impacted the overall experience for some guests. Additionally, a few guests faced trouble getting their requests fulfilled, such as obtaining extra amenities or assistance with city navigation.
Despite these issues, many guests found reasons to return, appreciating the overall service and friendliness of the staff. The positive interactions often overshadow the occasional lapses, contributing to a generally favorable view of the customer service at Silver Legacy Reno Resort Casino.
The WiFi experience at Silver Legacy Reno Resort Casino at THE ROW appears mixed based on guest reviews. Many guests appreciated the free WiFi with several describing the connection as fast and reliable. Some praised the overall WiFi experience, finding it generally good and making their stay convenient with internet access available throughout the week. However, there were also some recurring issues noted by guests. Problems such as poor internet connection, confusing and lengthy login processes and instances where WiFi did not work at all were mentioned. Additionally, some guests experienced difficulty with obtaining the Wi-Fi password and highlighted the lack of direct connection instructions. Despite these negative points, the positive feedback on the quality and availability of WiFi suggests that, for many, the service met their needs effectively.
The spa at Silver Legacy Reno Resort Casino at THE ROW receives a lot of praise from guests, reflecting an overall positive experience. Many guests highlight the spa as amazing, luxurious and lovely with some particularly impressed by its cleanliness and the quality of its amenities. The soaking tubs, often featured in spa rooms, are frequently mentioned as a standout feature, providing relaxation and comfort.
However, some reviews note that the spa's availability can be inconsistent with closures and limited operating hours being a concern. Despite this, when open, the spa services are described as excellent, including features like the steam sauna and attentive staff.
On the downside, some logistical issues are noted, such as a lack of towels and limited staff visibility. Additionally, spa amenities were not always available and certain promises, like the presence of jetted tubs, were sometimes unmet. Despite these occasional inconveniences, the overall sentiment remains positive, appreciating the luxury and relaxation the spa provides within the resort.
The gym facilities at Silver Legacy Reno Resort Casino at THE ROW generally receive positive feedback from guests. Most visitors find the gym to be well-maintained with adjectives like "super clean" and "manageable" frequently mentioned. Many appreciate that it is "well-equipped," and it is noted positively for being "a step above average." Although some reviews describe the gym as "small," it is emphasized that it is functional and sufficient for a good workout session. The overall sentiment is that the fitness facility is very good with a "nice gym and pool" combination enhancing the experience. Guests often commend the cleanliness and the quality of the equipment, making it a reliable spot for maintaining fitness routines while traveling.
The pool area at the Silver Legacy Reno Resort Casino at THE ROW has received a mix of reviews from guests. Many have praised the pool for being lovely, clean and enjoyable with comments highlighting the updated and clean facilities, nice towels and a pleasant general appearance. The gym and pool were also noted for their appealing look.
However, numerous guests have pointed out some downsides. The pool size is a recurring issue with many describing it as small and at times, overcrowded, especially with children. This sometimes resulted in limited seating and an inability to relax. The cleanliness of the pool had varied remarks; while some found it very clean, others experienced murky or dirty water.
Temperature issues were also mentioned with some guests finding the pool water extremely cold and expressing a desire for a heated option. Additionally, the hot tub reportedly needed more regular cleaning.
Operating hours posed a challenge for some, as the pool area closed early, leaving certain guests unable to use it during their stay. There were also instances of the pool being closed unexpectedly, such as due to nearby fires.
In essence, while the pool at the Silver Legacy Reno has its highlights, including a generally pleasing environment and amenities, several aspects like size, temperature and operating hours could benefit from improvements to enhance the guest experience.
Silver Legacy Reno Resort Casino at THE ROW offers a mixed bag when it comes to parking facilities. On the positive side, there is free parking available, which many guests appreciated. The accessibility from the parking garage to the hotel is straightforward with some highlighting the convenience and ease of valet parking services. The presence of electric vehicle charging stations has been noted as a useful feature. There are ample sheltered options, making parking more convenient, especially in inclement weather conditions.
However, there are several areas where parking could be improved. Many guests found the parking garage cramped with very tight spaces, often leading to difficulty in maneuvering large vehicles. Finding a parking spot could be challenging, particularly during busy times when the garages were reported to be full. The layout of the parking structure has been described as confusing with some guests expressing frustration over the lack of clear signage and limited available spots, especially for oversized vehicles.
Moreover, cleanliness and maintenance of the parking facilities drew criticism with some describing the garage as murky and less than welcoming. There were also some reports of the elevators from the parking area being dirty and the walk from the garage being less than pleasant due to smoke odors and unwelcoming entrances.
While free parking is a plus, the experience of finding and using these parking options seems to have room for improvement to enhance overall guest satisfaction.
Silver Legacy Reno Resort Casino at THE ROW has garnered positive feedback for being a family-friendly destination. Guests commonly mention that the hotel provides a wide array of activities for kids, notably including fun circus performances and a variety of games. The presence of a safe playing area with amenities like cold drinks ensures children can enjoy their time. Visitors also appreciated the pool and arcade areas, which kept the young ones entertained.
Several reviews highlight the convenience of family-friendly amenities such as spacious suites, adjoining rooms and free shuttle services, ensuring comfortable accommodations for all family members. There is also an emphasis on the welcoming and friendly staff who are noted to be helpful, particularly with kids.
The location is ideal, offering easy access to other family attractions and nearby casinos. Dining options were well-received with one restaurant particularly recommended for family meals. While a few reviewers pointed out minor issues like hidden fees and parking challenges for larger vehicles, the overall sentiment is positive. Families reported having enjoyable short vacations, feeling safe and secure and appreciating the variety of shops and restaurants within the hotel grounds.
Silver Legacy Reno Resort Casino at THE ROW offers a vibrant and pulsating nightlife experience for its guests. Situated in the heart of the city, it provides convenient access to a multitude of entertainment options, including bars, nightclubs and various dining and gaming venues, many of which are just a short walk away. Visitors frequently commend the lively atmosphere with a variety of nightlife activities ensuring that the party goes on through the night. The casino on-site is a highlight, offering a good gambling floor and engaging attractions like a comedy club and live music performances, fostering an environment full of excitement and fun.
Guests appreciate the convenience of walking to other casinos and local attractions, such as the national auto museum, adding more layers to their nighttime adventures. The entertainment options are varied, featuring everything from the energetic Roxy piano bar with live saxophone music to friendly bartenders and delightful food and bar choices nearby.
Although some eateries close early, the overall feedback points to a thriving scene with plenty to enjoy and explore at any hour. The seamless connection to adjacent hotels and casinos only enhances the experience, making it easy for guests to explore and fully immerse themselves in the lively Reno nightlife.
Silver Legacy Reno Resort Casino at THE ROW easily meets the criteria of a four-star hotel with its clean, modern rooms and luxury atmosphere. Guests rave about the beautiful property, which boasts impressive cleanliness and well-maintained rooms. The resort's high standards and attention to detail shine through in the excellent bedding, comfortable beds and relaxing accommodations, particularly in the junior suites and king suites.
One standout feature is the breathtaking view from the tower rooms, adding to the enjoyable stay. The location of the hotel is another highlight, described as convenient with everything readily accessible.
The facilities and amenities live up to the four-star rating. From the casino to the various modern amenities, guests find much to enjoy. While the overall resort excels in quality, some service interactions fell short of expectations, not matching the high standards of a four-star rating.
Although the value is generally considered excellent, several guests found the additional taxes, including a $60 per day resort fee and $40 for early check-in, to be disappointing. This extra cost somewhat dampened the overall experience for some visitors.
In summary, Silver Legacy impresses with its beautiful, top-notch facilities and rooms, despite some minor drawbacks related to service and additional fees.
The Silver Legacy Reno Resort Casino at THE ROW offers a satisfactory experience for business travelers with a range of facilities that generally support a work-friendly environment. The building itself is beautiful and the professional, courteous staff receives consistent praise from guests. The hotel is clean and features essential business amenities such as a well-equipped business center and convenient water stations for ballrooms.
Despite these positive points, there are some areas of concern. The check-in process can be cumbersome with long lines at the front desk and elevators causing delays. Additionally, some guests note that the business services are not always satisfactory and the business packages occasionally have issues. Resort fees are high and there are additional charges for early check-in, which may be inconvenient for some travelers.
On the plus side, the location is good and there are various dining options available, including a 24-hour restaurant and the popular Brews Brothers for lunch or dinner. Self-check-in is a nice feature, adding to the convenience of booking for business trips. However, it's noted that no breakfast is included.
Overall, the hotel is generally okay for business stays, offering the necessary services and amenities, though it can be busy and bustling, particularly during check-ins.
The Silver Legacy Reno Resort Casino at THE ROW receives largely positive remarks for its accessibility for guests with disabilities. The resort is well-situated with an ambient and accessible location and it offers nice access from the airport. Guests noted that handicap rooms are clean and easy to navigate and the resort overall is easy to access and exit. The availability of plentiful parking and accessible parking nearby adds to its convenience.
Several reviewers emphasized that the resort is great for visitors with disabilities, highlighting accessible rooms and bathrooms, including features like a handicap handle in the shower. For wheelchair users, the resort is considerably accessible, though it's worth noting that some faced limitations with mobility scooters due to elevator access and there were issues with maneuvering wheelchairs past certain room furniture.
Despite a few shortcomings, such as occasional inaccessibility with room appliances like the fridge and the early closure of the pool, the overall impression is that accessibility is a priority at Silver Legacy Reno. The establishment seems well-prepared to accommodate guests with various mobility needs, ensuring a largely comfortable stay.
Silver Legacy Reno Resort Casino at THE ROW offers a diverse and lively casino experience. Guests frequently praised the convenient accessibility of the casino, thanks to a skywalk connecting it to other properties within the complex. The casino is described as large, lively and well-connected, providing a seamless transition from hotel rooms to gaming areas.
The atmosphere is bustling with a variety of games including slots and table games offering good odds and plenty of entertainment. Visitors found the slot machines enjoyable and the table games ample and engaging. The interconnected casinos within THE ROW provide diverse gaming options with plenty of Vegas-style games.
Cleanliness stands out as a positive aspect with many guests noting that both the casino and hotel areas were well-maintained. The casino’s decor and facilities were also complimented, making for a visually pleasing and complete gaming environment. The presence of restaurants, bars and shops within the casino complex further enhances the guest experience, allowing for convenience in dining and entertainment.
However, the smoking policy in the casino drew significant criticism. Numerous reviews mentioned the pervasive smell of cigarette smoke, impacting the overall atmosphere and leaving some areas feeling dingy. Despite the modern gaming environment, the smell of smoke and occasional vapes was a common detractor for many visitors.
In summary, the Silver Legacy’s casino offers a fun, diverse and clean environment with excellent connectivity to other properties and gaming areas. However, the smoky atmosphere remains a major drawback for many guests, detracting from an otherwise enjoyable experience.
Silver Legacy Reno Resort Casino at THE ROW has been praised for its romantic setting and great ambiance, making it ideal for couples seeking a special getaway. The romantic atmosphere, complemented by a beautiful view of the mountains from corner rooms, adds to the charm. Guests appreciate the easy check-in process and the quiet rooms, which contribute to a peaceful experience. Whether celebrating milestones such as 15 wonderful years together or simply enjoying a romantic weekend, this resort provides the perfect environment. With well-regarded amenities and restaurants, it stands out as a top spot for a romantic couple's retreat. As guests often express, a return trip for another romantic getaway is definitely on their agenda.
Location Show Map
Location
Guests appreciate the close proximity to the Ace’s baseball field, the national bowling center and the event center, allowing for enjoyable and hassle-free attendance to various activities and events. The interconnected nature of Silver Legacy with other casinos like Circus Circus and The Eldorado enhances the overall convenience, providing a self-contained environment with diverse entertainment and dining options.
For those needing to travel further, the resort's location ensures quick access to the airport and other downtown facilities. Free parking and easy access make driving and navigating the area straightforward. Despite its central, bustling location, the hotel maintains a level of quiet and comfort that guests find appealing with many praising the clean, modern rooms and mountain views from the higher floors.
Silver Legacy is described as perfectly placed within downtown, offering a variety of food options, close proximity to shops and a safe walking distance to numerous other points of interest within Reno. The resort provides a secure and comfortable environment, making it a favored choice for travelers looking to be in the center of the action yet still enjoy a restful stay.
Breakfast
However, the reviews also highlight some issues. Multiple guests mentioned the absence of a clear breakfast offering or specific frustrations such as not being informed about breakfast options, restaurants being closed or facing long waits and operational problems. A few found the breakfast experience to be either poor or terrible, commenting on high prices, low portion sizes and a lack of certain food items like fresh fruit and raisins. Additionally, there were mentions of broken coffee machines in rooms and limited availability of stocked items in the coffee shops. Despite these criticisms, the general sentiment leans towards a satisfactory breakfast experience for many with room for improvements noted by some guests.
Dinner
Despite the excellent food, many guests noted that dining options are often on the pricier side. There was also some inconsistency in service quality and availability with reports of long waits and several restaurants being closed during non-peak hours or specific days of the week. Some guests expressed frustration over limited late-night dining options within the complex.
Overall, the quality and variety of food on offer received high praise, albeit tempered by availability and cost concerns. The service, while sometimes slow, was complemented in many cases, indicating that the dining experience could be highly enjoyable with a bit of planning.
Rooms
Guests appreciated the newly renovated and upgraded rooms, which featured modern amenities and stylish decor. Large bathrooms, spacious showers and quality toiletries added to the feeling of luxury. Many reviewers noted the comfortable beds and ample pillows, ensuring a good night's sleep.
However, there were some critical points about the rooms. A few guests experienced issues with temperature control, mentioning that their rooms were either too hot or the air-conditioning was insufficient. Some rooms, particularly those marked as non-smoking, had a lingering smell of smoke. Noise from adjacent rooms or the nearby elevators was also a minor inconvenience for a few visitors.
Despite these minor drawbacks, the hotel's strategic location, friendly staff and clean, spacious rooms make it a good choice for travelers. The ease of parking and quick access to the lobby and rooms, along with the connected casino facilities, further enhanced the guest experience. With competitive pricing and top-notch cleanliness, the Silver Legacy Reno Resort Casino stands out as a commendable option for a comfortable stay in Reno.
Beds
However, some reviewers noted inconsistencies. While many found the beds comfortable, a portion of guests observed that the pillows were either too fluffy, too firm or in need of replacement. A few guests encountered issues with the beds being too hard, squeaky or lacking sufficient padding. Despite these occasional remarks, the overwhelming sentiment is that the beds provided a comfortable and restful experience, contributing to an enjoyable stay.
Cleanliness
Housekeeping services receive commendations for their friendliness and thoroughness with rooms being cleaned daily and maintaining a fresh and inviting atmosphere. The property itself, including common areas and facilities, is kept tidy and organized, contributing to an overall pleasant experience.
Despite the overall positive feedback, some guests have encountered issues such as rooms smelling of smoke despite being non-smoking, occasional unclean areas like vanity spots in bathrooms or a delay in check-in times. However, these instances appear to be exceptions rather than the norm.
In summary, Silver Legacy provides clean, comfortable and modern accommodations, supported by efficient and friendly housekeeping staff, making it a reliable choice for travelers seeking a hygienic and restful stay in Reno.
Staff
However, not all experiences were seamless. A number of reviews indicated recurring issues with long wait times at the check-in counter and elevators, sometimes exceeding one hour. There were several mentions of unhelpful or unfriendly front desk staff with some guests noting a lack of empathy or attention to their needs. Instances of rude behavior by specific staff members, particularly at the front desk and from bell hops, were pointed out, which negatively impacted the overall experience for some guests. Additionally, a few guests faced trouble getting their requests fulfilled, such as obtaining extra amenities or assistance with city navigation.
Despite these issues, many guests found reasons to return, appreciating the overall service and friendliness of the staff. The positive interactions often overshadow the occasional lapses, contributing to a generally favorable view of the customer service at Silver Legacy Reno Resort Casino.
Wi-Fi
Spa
However, some reviews note that the spa's availability can be inconsistent with closures and limited operating hours being a concern. Despite this, when open, the spa services are described as excellent, including features like the steam sauna and attentive staff.
On the downside, some logistical issues are noted, such as a lack of towels and limited staff visibility. Additionally, spa amenities were not always available and certain promises, like the presence of jetted tubs, were sometimes unmet. Despite these occasional inconveniences, the overall sentiment remains positive, appreciating the luxury and relaxation the spa provides within the resort.
Gym
Pool
However, numerous guests have pointed out some downsides. The pool size is a recurring issue with many describing it as small and at times, overcrowded, especially with children. This sometimes resulted in limited seating and an inability to relax. The cleanliness of the pool had varied remarks; while some found it very clean, others experienced murky or dirty water.
Temperature issues were also mentioned with some guests finding the pool water extremely cold and expressing a desire for a heated option. Additionally, the hot tub reportedly needed more regular cleaning.
Operating hours posed a challenge for some, as the pool area closed early, leaving certain guests unable to use it during their stay. There were also instances of the pool being closed unexpectedly, such as due to nearby fires.
In essence, while the pool at the Silver Legacy Reno has its highlights, including a generally pleasing environment and amenities, several aspects like size, temperature and operating hours could benefit from improvements to enhance the guest experience.
Parking
However, there are several areas where parking could be improved. Many guests found the parking garage cramped with very tight spaces, often leading to difficulty in maneuvering large vehicles. Finding a parking spot could be challenging, particularly during busy times when the garages were reported to be full. The layout of the parking structure has been described as confusing with some guests expressing frustration over the lack of clear signage and limited available spots, especially for oversized vehicles.
Moreover, cleanliness and maintenance of the parking facilities drew criticism with some describing the garage as murky and less than welcoming. There were also some reports of the elevators from the parking area being dirty and the walk from the garage being less than pleasant due to smoke odors and unwelcoming entrances.
While free parking is a plus, the experience of finding and using these parking options seems to have room for improvement to enhance overall guest satisfaction.
Family
Several reviews highlight the convenience of family-friendly amenities such as spacious suites, adjoining rooms and free shuttle services, ensuring comfortable accommodations for all family members. There is also an emphasis on the welcoming and friendly staff who are noted to be helpful, particularly with kids.
The location is ideal, offering easy access to other family attractions and nearby casinos. Dining options were well-received with one restaurant particularly recommended for family meals. While a few reviewers pointed out minor issues like hidden fees and parking challenges for larger vehicles, the overall sentiment is positive. Families reported having enjoyable short vacations, feeling safe and secure and appreciating the variety of shops and restaurants within the hotel grounds.
Nightlife
Guests appreciate the convenience of walking to other casinos and local attractions, such as the national auto museum, adding more layers to their nighttime adventures. The entertainment options are varied, featuring everything from the energetic Roxy piano bar with live saxophone music to friendly bartenders and delightful food and bar choices nearby.
Although some eateries close early, the overall feedback points to a thriving scene with plenty to enjoy and explore at any hour. The seamless connection to adjacent hotels and casinos only enhances the experience, making it easy for guests to explore and fully immerse themselves in the lively Reno nightlife.
4 Star
One standout feature is the breathtaking view from the tower rooms, adding to the enjoyable stay. The location of the hotel is another highlight, described as convenient with everything readily accessible.
The facilities and amenities live up to the four-star rating. From the casino to the various modern amenities, guests find much to enjoy. While the overall resort excels in quality, some service interactions fell short of expectations, not matching the high standards of a four-star rating.
Although the value is generally considered excellent, several guests found the additional taxes, including a $60 per day resort fee and $40 for early check-in, to be disappointing. This extra cost somewhat dampened the overall experience for some visitors.
In summary, Silver Legacy impresses with its beautiful, top-notch facilities and rooms, despite some minor drawbacks related to service and additional fees.
Business
Despite these positive points, there are some areas of concern. The check-in process can be cumbersome with long lines at the front desk and elevators causing delays. Additionally, some guests note that the business services are not always satisfactory and the business packages occasionally have issues. Resort fees are high and there are additional charges for early check-in, which may be inconvenient for some travelers.
On the plus side, the location is good and there are various dining options available, including a 24-hour restaurant and the popular Brews Brothers for lunch or dinner. Self-check-in is a nice feature, adding to the convenience of booking for business trips. However, it's noted that no breakfast is included.
Overall, the hotel is generally okay for business stays, offering the necessary services and amenities, though it can be busy and bustling, particularly during check-ins.
Accessible
Several reviewers emphasized that the resort is great for visitors with disabilities, highlighting accessible rooms and bathrooms, including features like a handicap handle in the shower. For wheelchair users, the resort is considerably accessible, though it's worth noting that some faced limitations with mobility scooters due to elevator access and there were issues with maneuvering wheelchairs past certain room furniture.
Despite a few shortcomings, such as occasional inaccessibility with room appliances like the fridge and the early closure of the pool, the overall impression is that accessibility is a priority at Silver Legacy Reno. The establishment seems well-prepared to accommodate guests with various mobility needs, ensuring a largely comfortable stay.
Casino
The atmosphere is bustling with a variety of games including slots and table games offering good odds and plenty of entertainment. Visitors found the slot machines enjoyable and the table games ample and engaging. The interconnected casinos within THE ROW provide diverse gaming options with plenty of Vegas-style games.
Cleanliness stands out as a positive aspect with many guests noting that both the casino and hotel areas were well-maintained. The casino’s decor and facilities were also complimented, making for a visually pleasing and complete gaming environment. The presence of restaurants, bars and shops within the casino complex further enhances the guest experience, allowing for convenience in dining and entertainment.
However, the smoking policy in the casino drew significant criticism. Numerous reviews mentioned the pervasive smell of cigarette smoke, impacting the overall atmosphere and leaving some areas feeling dingy. Despite the modern gaming environment, the smell of smoke and occasional vapes was a common detractor for many visitors.
In summary, the Silver Legacy’s casino offers a fun, diverse and clean environment with excellent connectivity to other properties and gaming areas. However, the smoky atmosphere remains a major drawback for many guests, detracting from an otherwise enjoyable experience.
Romantic
Yes, Silver Legacy Reno Resort Casino at THE ROW has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
Yes, a spa is available at Silver Legacy Reno Resort Casino at THE ROW.
No, Silver Legacy Reno Resort Casino at THE ROW doesn't allow dogs.
Yes, parking facilities are available at Silver Legacy Reno Resort Casino at THE ROW.
Yes, Silver Legacy Reno Resort Casino at THE ROW has a gym.
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