A resort property often listed among 5-star options, providing a blend of traditional design and modern amenities, including a spa and recreational facilities, located away from the city center.
ITC Grand Bharat offers a unique and luxurious retreat experience with its focus on wellness and sustainable practices. It features opulent suites, gourmet dining options, and extensive spa facilities, providing a rejuvenating getaway.
Summary of reviews related to the '5 Star' category
Holiday Inn Gurugram Sector 90 by IHG, unfortunately, falls short of its five-star rating according to guest reviews. While the property is designated as a five-star, many guests have noted that it does not live up to this standard. The overall sentiment is that the hotel offers an average experience with facilities and services more closely resembling those of a lower-rated property.
Despite these criticisms, there are positive aspects worth mentioning. Guests have praised the exceptional service and pleasant staff, contributing to an overall outstanding experience. The hotel is noted to be business-friendly with efforts to seek customer satisfaction being highlighted. However, room size has been a consistent point of dissatisfaction with many finding the rooms, including King Suites, too small for a five-star establishment. Issues such as water dripping from the AC vent have also been reported.
The breakfast offering is not considered up to five-star expectations and some guests were disappointed with changes made without prior customer confirmation. In summary, while there are commendable elements such as the service and staff, significant improvements are needed for the hotel to truly meet five-star standards.