City Express by Marriott Reynosa Aeropuerto

Reynosa 26.01693700, -98.21351500 , Carretera Matamoros- Reynosa Km 81 (Show on Map)
8.6
Very Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsCity Express by Marriott Reynosa Aeropuerto is strategically located close to Reynosa's airport, making it an ideal choice for travelers with tight schedules, particularly business guests and those engaging in cross-border shopping. Guests commend the hotel's modern and practical accommodations, noting the clean and spacious rooms that provide a quiet and safe environment. The staff is frequently praised for their friendly and professional service, contributing positively to the overall guest experience despite some minor communication issues.

Breakfast at the hotel is a highlight, offering a variety of tasty and high-quality options that cater to diverse preferences, from healthy oats to local specialties like chilaquiles. Guests appreciate the clean and welcoming breakfast area and the attentive service provided during meals. This added convenience complements the hotel's proximity to the airport, enhancing the overall stay for many travelers.

The rooms receive positive feedback for their cleanliness and comfortable beds, with the majority of guests finding them well-maintained and equipped with modern amenities. Some room aspects, such as occasional maintenance issues and bed linens, have been flagged, but many guests find these manageable. On the flip side, amenities like efficient air conditioning and available workspaces make it functional, particularly for business needs.

Cleanliness is generally a strong point, with the hotel mostly maintaining high standards. Some guests have noted minor lapses, indicating room for improvement, especially concerning bedding. However, the hotel's efforts in providing a tidy and organized environment are still widely acknowledged.

Business travelers specifically benefit from the facilities offered, including reliable internet, a gym, and modern business amenities. The hotel's complimentary airport transfer adds to its appeal, reinforcing City Express as a top choice for those prioritizing ease of travel and business convenience.

Overall, City Express by Marriott Reynosa Aeropuerto is regarded as a practical and accommodating establishment for both leisure and business travelers, with its location near the airport and excellent service being standout features.
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Accessible Hotel
This hotel offers entire units that are wheelchair accessible. It also provides wheelchair access to its business center and gym, and has facilities specifically adapted for disabled guests.

Hotel Taking Steps Towards Sustainability

Business Hotel

Hotel with Parking

4-Star Hotel

Room Types
Queen Room The unit has 1 bed.

Double Room with Two Double Beds The unit offers 2 beds.

Superior Queen Room with Sofa Bed The unit offers 2 beds.

Guest Reviews
8.6
Very Good
Location
City Express by Marriott Reynosa Aeropuerto boasts an enviable location that caters perfectly to travelers with an agenda. Situated just a short distance from Reynosa’s airport, this hotel offers unparalleled convenience for those flying in or out of the city. Its strategic positioning also makes it an ideal choice for business travelers needing quick access to work sites. Proximity to both the airport and the border enhances its appeal for cross-border shoppers heading to McAllen, offering guests seamless connectivity.

The hotel’s location is complemented by practical and modern accommodations. Guests appreciate the spacious, up-to-date rooms, which are praised for their cleanliness and reasonable pricing. Additionally, the quiet and safe surroundings make for a comfortable stay, while good service and friendly staff contribute to the overall positive experience. Though the area surrounding the hotel is mentioned as somewhat risky, the benefits of its prime location for airport access cannot be overstated, making it a favored choice for practical and convenient lodging.

Breakfast
City Express by Marriott Reynosa Aeropuerto receives numerous commendations for its breakfast offerings from guests, highlighting it as a key feature of their stay. The breakfast is described consistently as very good, with many guests finding it of excellent quality and enjoying its tasty and rich flavors. A variety of breakfast items are praised, including cereals, yogurt, fresh fruits like bananas, a selection of bread, juices, and local specialties like eggs with nopal and chilaquiles, which are often noted for their delicious taste.

The hotel seems to effortlessly cater to diverse preferences by providing a breakfast that ranges from simple yet complete to ideal for a healthy start, including options like oatmeal. Guests appreciate the consistent quality and the range of choices that ensure a satisfying start to their day. While the breakfast is considered basic by some, others appreciate the familiar comfort it brings, noting its similarity to offerings at other similar hotels. The breakfast is frequently connected to the hotel's convenient location near the airport, enhancing the overall experience for travelers.

Apart from the food itself, guests also highlight the cleanliness of the facilities and commend the service quality, with some reviews noting great service during breakfast. Despite one or two less positive remarks about service interactions, the overall impression suggests that the breakfast at City Express by Marriott Reynosa Aeropuerto is a well-regarded amenity that contributes significantly to guests' overall satisfaction with their stay.

Rooms
City Express by Marriott Reynosa Aeropuerto has garnered positive reviews for its rooms, highlighting their cleanliness and comfort. Guests frequently mention the comfort of the beds, with phrases like "comfortable bed" and "very comfortable bed" suggesting an overall soothing sleep experience. The rooms are often described as clean and well-maintained, contributing to a relaxing atmosphere. Comments such as "modern rooms" and "functional rooms" imply a contemporary design that effectively blends aesthetic appeal with practicality. Guests appreciate the tranquility provided by rooms that are "clean, dark and quiet," providing a welcoming sanctuary for travelers.

On an operational note, the hotel generally fulfills expectations of a four-star establishment, yet there are areas needing improvement. Concerns about staff communication levels, particularly in English, are noted, although some guests have found the staff helpful and well-trained. Occasional issues such as small stains on sheets, a perceived misclassification of bed sizes, and problems with room equipment like the mini-split air conditioning unit have been mentioned. Despite these hiccups, guests acknowledge the hotel's responsiveness, with remarks about accommodating room changes reflecting positively on service.

While there is room for enhancement concerning the room size and amenities, such as the absence of refrigerators, the overall experience of the rooms at City Express by Marriott Reynosa Aeropuerto remains favorable, with cleanliness and comfort standing out as key attributes.

Beds
City Express by Marriott Reynosa Aeropuerto offers a mixed experience when it comes to bedding. Many guests find the beds to be comfortable, praising the quality and sleeping soundly, highlighting very clean and well-maintained bedding conditions. However, there are frequent concerns regarding the pillows and blankets, with some noting unpleasant odors and discomfort with the pillows being described as subpar. Some guests also reported issues with cleanliness, such as hair on the sheets and previously used blankets that emitted an unpleasant smell. Additionally, there are remarks about the size of the beds, with queen beds seemingly smaller than expected. Despite these mixed reviews, many guests appreciate the general comfort of the beds, although there are a few suggestions for improvement in terms of upkeep and pillow quality.

Cleanliness
City Express by Marriott Reynosa Aeropuerto has garnered a mixed yet predominantly positive impression regarding cleanliness among its guests. Most reviews emphasize that the hotel maintains a high standard of cleanliness, highlighting clean and tidy rooms that contribute to a peaceful and quiet atmosphere. Many guests were particularly impressed with the immaculate condition and organization of the facilities, describing them as extremely clean and well-maintained. The services, including a satisfactory breakfast and attentive staff, also add to the overall experience.

However, not all experiences were flawless. A few guests reported issues with room hygiene, including unpleasant odors, and uncovered cleanliness lapses in certain areas, such as in bathrooms and on linens. These reports suggest that while the hotel generally maintains a good level of cleanliness, there might be occasional inconsistencies that could be improved. Despite some negative feedback, the general sentiment is that City Express by Marriott Reynosa Aeropuerto is a clean, cozy, and well-organized hotel with potential areas for improvement in the consistency of its cleaning services.

Staff
The reviews for City Express by Marriott Reynosa Aeropuerto paint a picture of a welcoming and attentive experience, largely driven by the commendable staff. Guests repeatedly highlight the team's remarkable friendliness and professionalism, creating a comfortable and safe atmosphere during their stay. From check-in to breakfast, the staff's dedication to service is widely recognized, with numerous mentions of the excellent attention and helpfulness offered across various interactions. Notable figures like Anel and Raul are specifically praised for enhancing guests' experiences with their exceptional service.

While the majority of feedback is overwhelmingly positive, indicating a well-trained team committed to guest satisfaction, a few reviews point out areas for improvement, such as language proficiency and occasional lapses in front desk service. Nonetheless, guests emphasize that the team’s overall efforts significantly contribute to the hotel’s cleanliness and inviting environment, making it suitable for travelers, particularly those working in the nearby industrial area. In essence, the staff's hospitality at City Express by Marriott Reynosa Aeropuerto stands as a defining feature of this hotel.

Business
City Express by Marriott Reynosa Aeropuerto proves to be a commendable choice for business travelers seeking convenience and efficiency in their accommodations. The hotel stands out by offering top-notch facilities that cater to the needs of professionals on the move. Guests find the hotel's amenities practical and efficient, making it a suitable option for those in Reynosa for work purposes. New facilities enhance the appeal of this modern establishment.

Business travelers can rely on the hotel to meet their work-related expectations, whether they need a comfortable spot to work with a laptop or access to a range of business amenities. The hotel is well-equipped with everything necessary for a seamless business trip, including complimentary internet service, a buffet, a gym, and even recreational options like billiards. Rooms are thoughtfully designed with all the usual amenities, such as an iron and board, and have the added convenience of charging connections, USB ports, air conditioning, and a desk.

Additionally, the hotel's location near the airport, coupled with a free airport transfer service, ensures travelers can easily connect to their flights without hassle. City Express by Marriott Reynosa Aeropuerto emerges as an excellent option for those whose primary focus is business travel and proximity to the airport.


No, City Express by Marriott Reynosa Aeropuerto doesn't have any pool.

No, a spa isn't available at City Express by Marriott Reynosa Aeropuerto.

No, City Express by Marriott Reynosa Aeropuerto doesn't allow dogs.

Yes, parking facilities are available at City Express by Marriott Reynosa Aeropuerto.

No, City Express by Marriott Reynosa Aeropuerto doesn't have a gym.

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