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Summary of reviewsThe Orange Tree hotel enjoys a prime location in the heart of Richmond, close to a diverse range of restaurants, shops and major public transportation links, including Richmond train and metro stations. This accessibility makes it a favorable base for exploring central London and nearby attractions such as Kew Gardens and Richmond Park. Guests have lauded the hotel's stylish and spacious rooms, friendly staff and overall convenience, making it an ideal choice for theatre trips or leisurely weekend getaways.
Breakfast at the Orange Tree is generally well-received with guests appreciating the complimentary meals, which include a variety of options like continental and full English breakfasts. Freshly cooked and delicious meals are frequently praised, although some guests noted slower service. Fresh milk in the minibar is a thoughtful touch appreciated by many.
The hotel's dining experience, especially its dinner offerings, is consistently praised for delicious and high-quality meals. The bar and pub atmosphere adds to the positive dining experience, creating a pleasant setting for evening meals or late-night snacks. Room service is a convenient option for those preferring to dine in their rooms.
Guests find the rooms at the Orange Tree charming and comfortable with stylish decor and modern amenities, including Nespresso coffee machines. The large, comfortable beds and clean environments contribute to an inviting atmosphere. Although some guests mentioned minor maintenance issues in bathrooms and temperature control concerns, the overall ambiance is cozy and quiet, complemented by double-glazed windows that block out pub noise.
Cleanliness stands out as a key strength of the Orange Tree with guests frequently describing the hotel and rooms as spotlessly clean and beautifully decorated. While there were occasional comments about cleanliness issues during breakfast, these were exceptions rather than the norm.
The hotel's staff are highly praised for their friendliness and helpfulness, playing a significant role in enhancing the guest experience. Words like "amazing," "excellent," and "superb" frequently describe the service received from the staff with individual team members like Nicole receiving special mentions for their exceptional customer care.
Despite mixed reviews on Wi-Fi effectiveness with some guests facing connectivity issues, the staff's attentiveness to addressing queries partially mitigates these challenges.
The vibrant nightlife surrounding the Orange Tree is another highlight with the pub and restaurant offering a lively yet welcoming atmosphere. Guests appreciate the lively evenings enhanced by activities like pub quizzes, although some did express concerns about noise. Thankfully, most reported that the noise did not affect the tranquility of their rooms.
Finally, the beds at the Orange Tree receive frequent accolades for their comfort with many guests describing them as exceptionally comfy and conducive to a restful night's sleep. The large, cozy beds and quiet room settings enhance the overall sleep experience, making the hotel a standout choice for comfort-focused travelers.
Overall, the Orange Tree hotel impresses with its combination of excellent location, comfortable and stylish accommodations, friendly staff and delightful dining experiences, making it a recommended choice for visitors to Richmond and central London. Show more
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Categories
Family Friendly Hotel
Dog Friendly Hotel
Hotel near Nightlife Spots
Small Hotel
3-Star Hotel
Room Types
Double RoomThis boutique-style, en suite room has free WiFi, air conditioning and heating, an HD flat-screen TV with satellite channels, digital radio and alarm clock, coffee-making facilities and a minibar.
Twin RoomThis boutique-style, en suite room has free WiFi, air conditioning and heating, HD flat-screen TV with satellite channels, digital radio and alarm clock, coffee-making facilities and a minibar.
Superior Double RoomThis en suite room has free WiFi, air conditioning and heating, an HD flat-screen TV with satellite channels, digital radio and alarm clock, coffee-making facilities, a minibar, and a seating area.
Deluxe Double RoomThis en suite room has free WiFi, air conditioning and heating, an HD flat-screen TV with satellite channels, digital radio and alarm clock, coffee-making facilities, a minibar, and a free-standing roll-top bath tub.
Guest Reviews
8.7
Very Good
Location
The Orange Tree hotel boasts an unbeatable location in the heart of Richmond, a vibrant area surrounded by a plethora of restaurants, shops and key public transportation links. Positioned just steps away from Richmond train and metro stations, it offers seamless access to central London and nearby attractions like Kew Gardens and Richmond Park. Guests appreciate the hotel's perfect central location, which makes it an ideal base for exploring local amenities, enjoying riverside walks and catching up with friends. The hotel itself is noted for its stylish, spacious rooms and friendly staff, contributing to a comfortable and convenient stay. Whether visiting for a theatre trip or a leisurely weekend getaway, the Orange Tree's superb location and excellent facilities make it a preferred choice for many travelers.
Breakfast
Guests generally enjoyed their breakfast experiences at Orange Tree, frequently noting that breakfast is included with their stay and often described as complimentary or free. Many were pleased with the variety and quality of the offerings, commending options such as the continental breakfast and the full English breakfast. Guests highlighted the freshness of the meals with some noting that their breakfast was freshly cooked to order, delicious and warm.
Service and choice received mixed reviews; while many appreciated the reasonable and varied choices available, others pointed out issues with the speed and efficiency of service, citing that breakfast took too long to be ordered and served. The presence of fresh milk in the minibar fridge was positively noted by multiple reviewers. Despite some criticisms regarding service speed and occasional concerns over value and quality, the overall sentiment leaned more towards satisfaction with terms like 'excellent,' 'lovely,' and 'wonderful' frequently popping up. For the most part, guests found the breakfast experience at Orange Tree to be a great start to their day.
Dinner
Orange Tree offers a dining experience that is consistently praised for its quality and taste. Guests frequently describe the food as delicious with many noting the exceptional and very tasty meals. The bar and pub atmosphere adds to the positive dining experience, creating a pleasant setting to enjoy an evening meal or a late-night snack. Despite one mention of the food falling below expectations, the majority of reviews highlight the high quality and reasonable tastes, making it a reliable choice for good food. Room service also stands out as a convenient option for guests preferring to dine in their rooms. Overall, Orange Tree delivers a satisfying culinary experience in a comfortable and welcoming environment.
Rooms
Nestled in a delightful part of London, Orange Tree offers a charming and comfortable stay that has left many guests pleasantly satisfied. The rooms are highlighted for their beautiful and stylish decor, often described as boutique and tastefully decorated. They are spacious, clean and well-equipped, making for an inviting atmosphere. Many guests appreciated the large, comfortable beds and the overall quality of the rooms, which included modern amenities and thoughtful details like a Nespresso coffee machine.
The bathrooms, although sometimes noted for their small size or minor maintenance issues like leaking taps, are generally clean and come with nice toiletries. Some rooms even boast luxurious features like roll-top baths and nostalgic subway tile showers that add a touch of elegance.
Despite occasional comments about rooms being too hot or, conversely, a bit cold, the general consensus is that the accommodations are very cozy and quiet with double glazed windows ensuring peace despite the bustling location above a pub. The renovated rooms are particularly praised for their cleanliness and stylish modern design, enhancing the overall guest experience.
Guests frequently mentioned the harmonious blend of comfort and style with some describing their stay as absolutely wonderful due to the beautifully furnished and decorated spaces. Whether in a suite or a standard room, the attention to detail and the welcoming ambiance create a relaxing retreat for travelers.
In summary, Orange Tree provides a comfortable, aesthetically pleasing and well-located option for anyone visiting London with rooms that cater to both practical needs and aesthetic preferences.
Beds
Orange Tree has garnered considerable praise for its beds with guests frequently noting their impressive comfort. The beds are described as very comfy and extremely comfortable, creating an inviting atmosphere for a restful night's sleep. The rooms themselves are highlighted for their comfort with guests appreciating the large, comfy spaces that house these cozy beds.
Guests often mention the superb quality of the beds and linens, adding to the overall positive experience. Words such as 'comfortable', 'large' and 'big' are commonly used to describe the bed sizes, suggesting ample space for relaxation. Some reviews emphasize the tranquility of the rooms, mentioning beautifully quiet settings that enhance the sleep experience.
While there are sporadic mentions of issues such as trouble sleeping or difficulties with the TV, the overwhelming focus remains on the exceptional comfort of the beds. Whether it's the huge, comfy beds or the superb bedding, the Orange Tree seems to prioritize guest comfort, making it a notable choice for travelers seeking restful accommodations.
Cleanliness
Orange Tree Hotel garners significant praise for its cleanliness. Guests uniformly highlight the high standards maintained, often describing the accommodations as spotlessly clean, incredibly clean and immaculately clean. Numerous reviews mention that the rooms and bathrooms are not only very clean but also beautifully decorated and stylish. The hotel's commitment to cleanliness extends beyond the rooms with clean and quiet environments noted frequently.
Despite the overall positive feedback, a few guests pointed out cleanliness issues during breakfast, mentioning that some areas appeared filthy and remained dirty from the previous night. However, these instances seem to be outliers compared to the consistent commendations of the hotel's cleanliness in other respects.
The rooms are described as spacious and comfortable with a modern touch and the cleaning staff is regarded as doing a great job every day. Overall, the numerous endorsements for cleanliness and the appealing room aesthetics make Orange Tree Hotel a recommended choice for travelers prioritizing cleanliness in their stay.
Staff
The staff at Orange Tree are repeatedly highlighted for their exceptional friendliness and helpfulness. Many reviews praise the team for being very pleasant, warm and welcoming. Guests often mention the staff's super friendly demeanor and amazing service. The reception staff, in particular, receives numerous accolades for their excellent and attentive service with notable mentions of individual team members like Nicole standing out for their helpfulness.
The overall sentiment reflects a highly positive impression of the staff with words like amazing, excellent and superb frequently used to describe their interactions. The management's attentiveness and dedication to customer service are also appreciated by many visitors. From check-in to check-out, guests feel well-cared for, indicating that the hospitality at Orange Tree is outstanding. The staff's kindness and eagerness to assist with any needs create a welcoming atmosphere that significantly enhances the guest experience.
Overall, the staff's dedication to service and their friendly approach leave a lasting, positive impact on visitors to Orange Tree, contributing to the hotel's reputation for great service and warm hospitality.
Wi-Fi
Guests of the Orange Tree have shared mixed experiences concerning the hotel's Wi-Fi. On a positive note, several guests remarked on the Wi-Fi working well in their rooms with some describing it as great or good. However, there were also numerous complaints about the Wi-Fi being poor or even unusable for some visitors. A few reviews mentioned issues where the Wi-Fi didn't work effectively with one guest noting it tracked everything they did. Despite these challenges, guests appreciated that any queries they had were fully answered by the hotel staff. Overall, while there are strides made in ensuring good Wi-Fi in the rooms, consistency appears to be an area needing improvement.
Nightlife
The Orange Tree hotel is surrounded by a vibrant nightlife scene that many guests find enjoyable. The pub and restaurant are central features, offering an inviting and beautiful atmosphere. Guests frequently compliment the delicious and excellent breakfast at the establishment. The pub's friendly party atmosphere adds to the overall charm, making evenings lively and engaging. Highlights include enjoyable activities such as pub quizzes and the welcoming touch of tea before departure.
However, some guests have noted that the noise level can be a concern, especially with loud music playing until late at night. Thankfully, most reviewers report that the noise doesn't penetrate the rooms, allowing for a restful stay despite the bustling nightlife downstairs. Overall, the nightlife around the Orange Tree receives positive feedback for its lively and friendly environment, making it a compelling choice for those who enjoy an active evening scene.
No, Orange Tree doesn't have any pool.
No, a spa isn't available at Orange Tree.
Yes, Orange Tree welcomes dogs.
No, parking facilities aren't available at Orange Tree.