Al Orouba Hotel
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Summary of reviewsAl Orouba Hotel, located in the heart of the bustling Al Batha neighborhood, enjoys a prime position that is highly appreciated by guests for its accessibility and convenience. Situated near Al Batha Market, various bus stations and key landmarks such as the National Museum and Murabba Palace, the hotel's location allows for easy exploration of Riyadh. The area around the hotel is vibrant with numerous shops, markets and restaurants, further enhancing the appeal for both tourists and business travelers.
Guests have spoken positively about the spacious rooms, noting that they provide ample space to unwind. Some visitors have appreciated the tidiness and the pleasant views from their rooms, contributing to a comfortable stay. However, the hotel's rooms and overall cleanliness have received mixed reviews. While some guests found their rooms clean and well-maintained, a significant number of reviews highlight issues such as pervasive odors, outdated furniture and general lack of maintenance. Recurring complaints about dirty conditions, unpleasant smells and pests indicate a need for substantial improvement in housekeeping standards.
The staff at Al Orouba Hotel have also garnered mixed feedback. Many guests have praised the friendly and accommodating nature of the staff, particularly the cafeteria personnel and the Nepali room attendants. Positive remarks about the professional and responsive reception team were noted by some visitors. On the flip side, there are numerous reports of unprofessional behavior and poor communication skills from the front desk personnel, which have negatively impacted the overall guest experience.
Wi-Fi connectivity seems to be a significant concern at Al Orouba Hotel. Guests frequently reported unreliable and weak internet service with some floors experiencing no connectivity at all. Better connectivity was noted on lower floors, but overall, the internet service requires substantial enhancement.
Parking facilities at the hotel present another challenge. Guests have reported limited parking spaces that lead to congestion and difficulties finding spots. The parking area also closes early, adding inconvenience for those arriving late.
Beds in the hotel also received varied feedback. Some guests found the beds to be very comfortable and conducive to a good night's sleep, while others pointed out issues with cleanliness and discomfort.
In summary, Al Orouba Hotel offers a centrally located stay with spacious rooms and friendly staff, which can be appealing for guests looking to explore Riyadh. However, significant improvements in cleanliness, maintenance, internet connectivity and parking facilities are necessary to meet guest expectations fully.
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Guests have spoken positively about the spacious rooms, noting that they provide ample space to unwind. Some visitors have appreciated the tidiness and the pleasant views from their rooms, contributing to a comfortable stay. However, the hotel's rooms and overall cleanliness have received mixed reviews. While some guests found their rooms clean and well-maintained, a significant number of reviews highlight issues such as pervasive odors, outdated furniture and general lack of maintenance. Recurring complaints about dirty conditions, unpleasant smells and pests indicate a need for substantial improvement in housekeeping standards.
The staff at Al Orouba Hotel have also garnered mixed feedback. Many guests have praised the friendly and accommodating nature of the staff, particularly the cafeteria personnel and the Nepali room attendants. Positive remarks about the professional and responsive reception team were noted by some visitors. On the flip side, there are numerous reports of unprofessional behavior and poor communication skills from the front desk personnel, which have negatively impacted the overall guest experience.
Wi-Fi connectivity seems to be a significant concern at Al Orouba Hotel. Guests frequently reported unreliable and weak internet service with some floors experiencing no connectivity at all. Better connectivity was noted on lower floors, but overall, the internet service requires substantial enhancement.
Parking facilities at the hotel present another challenge. Guests have reported limited parking spaces that lead to congestion and difficulties finding spots. The parking area also closes early, adding inconvenience for those arriving late.
Beds in the hotel also received varied feedback. Some guests found the beds to be very comfortable and conducive to a good night's sleep, while others pointed out issues with cleanliness and discomfort.
In summary, Al Orouba Hotel offers a centrally located stay with spacious rooms and friendly staff, which can be appealing for guests looking to explore Riyadh. However, significant improvements in cleanliness, maintenance, internet connectivity and parking facilities are necessary to meet guest expectations fully.
Family Friendly Hotel
Hotel with Free Wi-Fi
Hotel with Parking
Cheap Hotel
Small Hotel
About Al Orouba Hotel
License: 10009301
Guest Reviews
Location
The proximity to key services, including the specialist eye hospital and public transport like bus stop number 9, adds to the hotel’s appeal. Many guests have praised the clean and tidy environment of the hotel, highlighting the spacious rooms and accommodating staff. Despite being on a busy commercial street, noise levels were noted to be manageable within the hotel rooms, ensuring a comfortable stay.
Ideal for both tourists and those visiting for business, the hotel’s location offers strategic convenience, allowing guests to reach the old part of the city and other landmarks with ease. The Al Batha area's vibrant street life and crowded markets further enrich the experience, making Al Orouba Hotel a suitable choice for those looking to immerse themselves in the heart of Riyadh while enjoying easy access to essential amenities.
Rooms
However, not all feedback is encouraging. A considerable number of guests have pointed out persistent issues with cleanliness, ranging from dirty floors and unkempt spaces to unpleasant and pervasive smells. The hotel’s furniture and fixtures appear outdated and worn with specific mentions of old and loud air conditioning units. Additionally, inadequate maintenance and infrequent cleaning routines overshadow the experience for many.
Parking also emerges as a significant downside, as guests often have to resort to crowded street parking or renting external spaces. Bathroom facilities, particularly the low water pressure, further detract from the comfort of the rooms. Despite high rental values, some guests feel that the services and conditions offered do not match the price, leading to a sentiment that alternative accommodations might be more suitable.
In summary, while Al Orouba Hotel boasts sizable rooms and some degree of comfort, substantial improvements in cleanliness, modernity and room maintenance are necessary to elevate the guest experience fully.
Beds
Cleanliness
Moreover, the presence of cockroaches and other insects in rooms and bathrooms has been highlighted as a significant issue. The cleanliness of the bathrooms, in particular, receives repeated criticism with several mentions of dirty facilities and dilapidated fixtures that need replacement. The hotel’s furniture is described as very old and worn out, contributing to the general sense of neglect.
In summary, despite a few mentions of efforts to improve cleanliness in some rooms, the overall feedback points to a hotel in need of comprehensive renovation and better maintenance practices to meet guest expectations for cleanliness and comfort.
Staff
However, the reception team garnered a spectrum of feedback. Some guests appreciated the fast and responsive nature of receptionists who managed room changes and provided towels efficiently. Positive points were also noted about certain receptionists being polite, respectful and highly professional in dealing with customers.
Conversely, a significant number of reviews highlighted issues with the reception. Reports of rudeness, unprofessional behavior and poor communication skills were common. Guests mentioned negative experiences with specific morning receptionists and noted instances of deception and arrogance. This unwelcoming reception behavior has evidently left a bad first impression on several visitors.
Al Orouba Hotel's close proximity to parks and museums was seen as an advantageous aspect, enhancing the appeal of the stay despite the inconsistencies in staff interaction. Overall, while the supportive and friendly staff were well-appreciated, the management may need to address the notable concerns regarding the reception team to ensure a smoother and more welcoming experience for future guests.
Wi-Fi
Parking
No, Al Orouba Hotel doesn't have any pool.
No, a spa isn't available at Al Orouba Hotel.
No, Al Orouba Hotel doesn't allow dogs.
Yes, parking facilities are available at Al Orouba Hotel.
No, Al Orouba Hotel doesn't have a gym.
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