Ibis Riyadh Olaya Street
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Summary of reviews’Ibis Riyadh Olaya Street’ enjoys a prime location in the heart of Riyadh on Al Olaya Road, directly opposite the iconic Kingdom Tower. This makes it an optimal choice for both business and leisure travelers due to its proximity to key amenities, business districts and popular malls like the Riyadh International & Convention Center and Awal Park. The central location facilitates easy exploration of the city, adding to the overall positive guest experience despite occasional traffic and construction inconveniences.
The breakfast service receives mixed feedback. On the positive side, the variety and quality are appreciated with specific mention of outstanding ethnic foods and freshly cooked items like fried eggs. Chef Niyas Ahmed’s contributions are highlighted. However, criticisms point to repetitiveness, occasional stale pastries and a lack of fresh options such as omelettes. Overall, while the breakfast is seen as providing good value, there is room for improvement in variety and freshness.
Dinner at the hotel presents a similar dichotomy. While some commend the taste and timely in-room delivery, the dinner menu is noted for its limited options and occasional decline in quality. Early kitchen closures and unsatisfactory responsiveness of the restaurant staff add to the concerns.
The rooms offer a mixed bag of experiences. Many guests find them clean, comfortable and satisfactory for short stays with mentions of quick check-in processes and thoughtful room interiors. However, several reviews highlight small room sizes, dated furniture and poor ventilation, coupled with occasional reports of bad smells and inadequate room amenities. Issues with bathroom size and maintenance further impact some guests' experiences.
Cleanliness receives both praise and criticism. While many guests are impressed with the spotless rooms, clean linens and cooperative housekeeping staff, others report inconsistent cleaning standards, dirty towels and unpleasant odors. There seems to be a need for more consistent housekeeping and room maintenance.
The staff generally receives positive reviews for their helpfulness, politeness and attentiveness. Specific employees are frequently praised for their professionalism and friendly service. However, some guests have experienced occasional issues with responsiveness and professionalism, indicating a need for consistent customer service training.
WiFi performance varies with guests reporting both strong, reliable connections and slow, inconsistent speeds. The gym facilities are limited, primarily featuring a treadmill and a bicycle and lacking a comprehensive range of fitness equipment.
Parking receives mixed reviews with both appreciation for available spaces, including free and secure options and complaints about limited and crowded conditions. For families, the hotel’s amenities are somewhat lacking with some guests finding the spaces small and uncomfortable. Noise from nearby construction and limited parking facilities also detract from the family experience.
Beds are described by many as comfortable and cozy, contributing to a restful sleep experience. However, there are comments about small bed sizes and variable comfort of the mattresses and pillows.
As a three-star hotel, Ibis Riyadh Olaya Street delivers a reliable and predictable experience synonymous with Ibis quality, making it particularly suitable for budget-conscious travelers and business guests seeking clean, functional accommodations without luxury frills. However, breakfast timings and services such as in-house laundry could be improved to better meet the needs of early-rising business travelers.
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The breakfast service receives mixed feedback. On the positive side, the variety and quality are appreciated with specific mention of outstanding ethnic foods and freshly cooked items like fried eggs. Chef Niyas Ahmed’s contributions are highlighted. However, criticisms point to repetitiveness, occasional stale pastries and a lack of fresh options such as omelettes. Overall, while the breakfast is seen as providing good value, there is room for improvement in variety and freshness.
Dinner at the hotel presents a similar dichotomy. While some commend the taste and timely in-room delivery, the dinner menu is noted for its limited options and occasional decline in quality. Early kitchen closures and unsatisfactory responsiveness of the restaurant staff add to the concerns.
The rooms offer a mixed bag of experiences. Many guests find them clean, comfortable and satisfactory for short stays with mentions of quick check-in processes and thoughtful room interiors. However, several reviews highlight small room sizes, dated furniture and poor ventilation, coupled with occasional reports of bad smells and inadequate room amenities. Issues with bathroom size and maintenance further impact some guests' experiences.
Cleanliness receives both praise and criticism. While many guests are impressed with the spotless rooms, clean linens and cooperative housekeeping staff, others report inconsistent cleaning standards, dirty towels and unpleasant odors. There seems to be a need for more consistent housekeeping and room maintenance.
The staff generally receives positive reviews for their helpfulness, politeness and attentiveness. Specific employees are frequently praised for their professionalism and friendly service. However, some guests have experienced occasional issues with responsiveness and professionalism, indicating a need for consistent customer service training.
WiFi performance varies with guests reporting both strong, reliable connections and slow, inconsistent speeds. The gym facilities are limited, primarily featuring a treadmill and a bicycle and lacking a comprehensive range of fitness equipment.
Parking receives mixed reviews with both appreciation for available spaces, including free and secure options and complaints about limited and crowded conditions. For families, the hotel’s amenities are somewhat lacking with some guests finding the spaces small and uncomfortable. Noise from nearby construction and limited parking facilities also detract from the family experience.
Beds are described by many as comfortable and cozy, contributing to a restful sleep experience. However, there are comments about small bed sizes and variable comfort of the mattresses and pillows.
As a three-star hotel, Ibis Riyadh Olaya Street delivers a reliable and predictable experience synonymous with Ibis quality, making it particularly suitable for budget-conscious travelers and business guests seeking clean, functional accommodations without luxury frills. However, breakfast timings and services such as in-house laundry could be improved to better meet the needs of early-rising business travelers.
Hotel Taking Steps Towards Sustainability
This Green Key certified property focuses on reducing environmental impact through specific actions like using LED lighting, implementing comprehensive waste and recycling policies, and avoiding single-use plastics.
3-Star Hotel
Located on Olaya Street, near Kingdom Tower, this hotel offers modern accommodations and essential amenities. Its prime location and brand recognition make it a popular choice for budget-conscious travelers.
Family Friendly Hotel
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
About Ibis Riyadh Olaya Street
License: 10001081
Guest Reviews
Location
The hotel's location allows for seamless exploration of Riyadh with guests appreciating its close distance to main roads, the city center and public transportation options like the bus stop of line 9. Additionally, many reviews highlight the cleanliness of the accommodation and the courteous staff, reinforcing the overall positive experience. Despite some traffic congestion and occasional construction near the premises, the hotel's strategic position remains a significant advantage for guests looking to navigate the city with ease.
Breakfast
However, there are consistent remarks about the breakfast lacking variety and sometimes repeating menu items over consecutive days. Some guests found certain pastries to be hard or stale and expressed the need for more options, noting that limited choices could detract from the overall experience. A few reviews also highlighted that breakfast quality could be improved, suggesting that food freshness and diversity are critical areas for enhancement.
Furthermore, several guests mentioned poor communication regarding breakfast hours, leading to missed meals. Some found the breakfast modest with specific complaints about the absence of fresh omelettes. Despite these criticisms, the breakfast is generally seen as fair and in line with the price. For travelers who appreciate a varied breakfast with ethnic options, this hotel may meet expectations, although there is room for improvement in both variety and communication.
Dinner
Rooms
However, the reviews consistently point out the small size of many rooms, often described as uncomfortably cramped and lacking sufficient ventilation. Complaints about a bad smell, dated furniture and inadequate room amenities such as iron, toothbrushes and towels are common. Guests also reported poor room service and delays in room preparation and cleaning. Issues with bathroom size and ventilation further detract from the experience for some.
In summary, while some rooms meet expectations with cleanliness and comfort, numerous reviews highlight the pressing need for renovation and improvement in room size, amenities and overall maintenance to enhance the guest experience.
Beds
However, there are recurring issues mentioned that cannot be overlooked. A number of guests find the beds to be small with single beds particularly highlighted. The comfort level of the beds and pillows varies; several reviews mention the beds being uncomfortable with some mattresses described as hard or worn out. Pillows, in particular, receive mixed reviews with some guests experiencing discomfort and even neck pain.
Overall, while many guests enjoy a comfortable sleep on the beds at Ibis Riyadh Olaya Street, the small size and occasional discomfort of beds and pillows indicate areas where there is room for improvement.
Cleanliness
However, the reviews also pointed to significant issues. Several guests reported instances where the rooms were not cleaned promptly or adequately and some complained of dirty towels and unpleasant odors. The housekeeping staff, while described as kind and professional by some, were also criticized for being unqualified or unaccommodating by others. A few guests mentioned specific problems such as sticky floors, unclean bathrooms and a need for room refurbishment. Overall, while there are positive mentions of cleanliness, the consistency of housekeeping and room maintenance appears to be problematic.
Staff
Individual employees like Kartik, Fahad, Rakan and Abdullah were mentioned for their exceptional service and professionalism. The check-in and check-out processes are described as quick and smooth with English-speaking receptionists facilitating a comfortable experience for international guests.
However, not all feedback was positive. Some guests experienced issues with the staff's responsiveness and professionalism. There were mentions of staff being rude, unengaging and lacking customer service training. A few reviews pointed out issues related to phone communication and language barriers at the reception.
Overall, while the majority of the staff are seen as friendly, cooperative and professional, there are areas where improvement is needed, particularly in consistent customer service and staff training. Despite these occasional shortcomings, the impression remains that the staff strives to ensure a pleasant stay for their guests.
Wi-Fi
Gym
Parking
Family
Several guests highlighted that the hotel does offer some family-friendly services, such as family cooperation and room options that include a bed for kids. This makes it a suitable option for those traveling with young children. The cleaning services are also noted to be family-friendly, ensuring a tidy and comfortable environment.
However, there were also criticisms. Some reviews mentioned that the family space in the rooms can be small and uncomfortable and there are no options for extra beds, which might be a concern for larger families. Noise from nearby construction was another drawback, disturbing both children and adults. Parking facilities also received negative feedback.
Overall, while there are some positive aspects for family stays at 'Ibis Riyadh Olaya Street', there's room for improvement in terms of space, noise control and additional amenities for more comfortable family lodging.
3 Star
While the hotel is practical and justifies its three-star classification by being a good basic standard, some reviews highlight that it is more suited for backpackers and those on a budget. The hotel does not include breakfast and has been critiqued for offering poor services and insufficient facilities. Despite these drawbacks, many guests feel that it is a great experience for the monetary price, making it a reasonable option for budget-conscious travelers.
Business
Breakfast timings, however, could be improved to better accommodate early-rising business guests, aligning with standard practices at other business hotels. Moreover, the hotel does not have an in-house laundry service, relying instead on external providers.
Some guests have raised concerns about the value for money and found the furnishing to be outdated. There are mixed reviews on the business facilities with the business center available but lacking in terms of equipment. The gym facilities are also noted as incomplete.
Customer service needs enhancement, as some interactions were deemed unprofessional. However, the overall location and basic amenities make it a functional option for those on short business trips in Riyadh.
Accessible
No, Ibis Riyadh Olaya Street doesn't have any pool.
No, a spa isn't available at Ibis Riyadh Olaya Street.
No, Ibis Riyadh Olaya Street doesn't allow dogs.
Yes, parking facilities are available at Ibis Riyadh Olaya Street.
Yes, Ibis Riyadh Olaya Street has a gym.
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