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Summary of reviewsQuetzal Aparthotel is highly praised for its excellent location, making it a prime choice for both business and leisure travelers. Its proximity to workplaces, government circles, shopping stores, malls and supermarkets offers guests unmatched convenience and accessibility. Moreover, the hotel provides a peaceful retreat with quiet rooms, demonstrating a well-rounded combination of location, cleanliness and service.
The breakfast experience receives mixed reviews. Many enjoy the delicious buffet and commend the exceptional service at both breakfast and reception. However, there are calls for more variety and enhanced cleanliness, especially regarding dish labeling and glassware hygiene. The noted lapses in breakfast provision despite reservations suggest room for improvement in this area.
Dinner, however, is a standout feature with guests frequently praising the quality of the food and the sophisticated atmosphere of the restaurant. Chef Mohammed's culinary skills receive significant acclaim, enhancing the dining experience further. While some cleanliness concerns are mentioned, the overall dining offerings, including commendable coffee and pastries, are well-received.
The rooms at Quetzal Aparthotel vary in size with many appreciating the spaciousness, particularly in upgraded suites equipped with additional amenities. The isolated noise from neighboring rooms ensures a peaceful ambiance, although some guests highlight the need for better overall maintenance and cleanliness. Specific issues like worn-out furniture, plumbing problems and unpleasant odors indicate a need for renovation in certain areas. Room service is noted for occasional slowness, but the strategic location and potential for a satisfactory stay with improvements remain strong positives.
Cleanliness reviews are mixed but lean towards positive. The hotel is often described as very clean and beautiful with efficient room service and good reception treatment. However, some guests report issues such as dirty glassware, unpleasant odors and inadequately cleaned rooms, indicating inconsistency in hygiene standards.
The staff at Quetzal Aparthotel are frequently praised for their friendliness and professionalism. Guests appreciate the helpfulness and responsiveness of the reception team with particular commendations for individuals like Mr. Ahmed Alamoudi and Wafa Al-Anzi. Although a few reviews mention unprofessional behavior from some staff members, the overall perception of the hotel's team is positive, highlighting their efforts to ensure a pleasant stay.
In terms of accommodation, guests generally find the beds comfortable, albeit with some reports of cleanliness issues and inadequate curtains. The substantial roominess of the quarters is a positive aspect, enhancing the overall appeal of Quetzal Aparthotel despite minor disturbances.
In summary, Quetzal Aparthotel's strategic location, excellent service and spacious accommodations stand out as primary positives. While there are areas for improvement in breakfast variety, room maintenance and cleanliness, the overall guest experience is favorable, making it a well-regarded choice for visitors. Show more
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Categories
Aparthotel with Swimming Pool
Outdoor Pool
Aparthotel with Parking
Accessible Aparthotel
Aparthotel with Gym
Aparthotel with Outdoor Pool
Room Types
Two-Bedroom ApartmentGuests will have a special experience as this apartment provides a rooftop pool and a sauna. This spacious apartment is comprised of 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and free toiletries. The fully equipped kitchen features a refrigerator, kitchenware, a microwave and an electric kettle. The air-conditioned apartment offers a flat-screen TV with cable channels, a washing machine, soundproof walls, executive lounge access as well as city views. The unit offers 4 beds.
Standard Double RoomThe rooftop pool and sauna are the standout features of this double room. Featuring free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a minibar, executive lounge access as well as city views. The unit has 1 bed.
One-Bedroom ApartmentThis apartment's standout features are the rooftop pool and sauna. This apartment consists of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. Meals can be prepared in the well-fitted kitchen, which is equipped with a refrigerator, kitchenware, a microwave and an electric kettle. The air-conditioned apartment provides a flat-screen TV with cable channels, a washing machine, soundproof walls, executive lounge access as well as city views. The unit offers 1 bed.
Standard Double RoomThis double room boasts a rooftop pool and a sauna. Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, executive lounge access and a wardrobe. The unit offers 2 beds.
Guest Reviews
6.0
Rated
Location
Quetzal Aparthotel boasts an enviable location that is frequently praised by its guests. Nestled in a prime spot, it is touted as ideal for business meetings and conveniently close to workplaces and government circles. Its proximity to shopping stores, malls, supermarkets and vital areas makes it an excellent choice for those seeking accessibility and convenience. The location is consistently described as excellent, very close to everything and easy to access.
Guests appreciate the calmness and quiet of the rooms, which offer a peaceful retreat despite being near lively areas. The combination of location, cleanliness and service is frequently highlighted, pointing to a well-rounded experience. The site's excellent design and ease of login and logout further contribute to guest satisfaction.
Overall, Quetzal Aparthotel stands out for its strategic position, making it a preferred choice for both business and leisure travelers who value convenience, cleanliness and service.
Breakfast
Quetzal Aparthotel offers a generally well-received breakfast experience, though there are areas for improvement. Many guests find the breakfast to be delicious with some praising the breakfast buffet for its diversity and flavor. Others highlight the exceptional service at both breakfast and reception. However, several reviews suggest that the breakfast options are limited and could benefit from greater variety and better labeling of dishes. Some guests noted issues with cleanliness, particularly with glassware and mentioned that hot beverages were occasionally served cold. While the location and 24-hour restaurant service are appreciated, a few guests experienced lapses in breakfast provision despite reservations. Overall, while enjoyable for many, the breakfast at Quetzal Aparthotel has room for improvement in both variety and cleanliness.
Dinner
Quetzal Aparthotel offers a delightful dining experience, particularly noted for its delicious buffet that guests frequently praise. The food consistently receives high marks for quality with several highlighting the excellent culinary contributions of Chef Mohammed. The restaurant itself exudes a classy and sophisticated atmosphere, making it an enjoyable place to dine. Regularly mentioned as excellent, it stands out as a significant positive aspect of the hotel. Guests occasionally opted to pay cash for orders from the restaurant or room service, which was generally not seen as a significant inconvenience. However, it's important to mention a concern about the cleanliness at the restaurant, which was noted as an area needing improvement. Despite this, the hotel’s coffee and pastries also receive positive mentions, rounding out the overall commendable dining offerings at Quetzal Aparthotel.
Rooms
Quetzal Aparthotel provides spacious rooms and clean common areas along the corridors. Guests who have been upgraded to suites appreciated the extra space and amenities like washing machines and small electric kitchens. While the noises from neighboring rooms are well-isolated, ensuring a peaceful stay, the overall maintenance and cleanliness of the rooms are areas requiring improvement.
Room sizes can vary significantly with some being very spacious while others are narrow and some rooms may also have tiny windows with no views. The lighting is generally dim, which might suit those who prefer a darker environment. However, it's worth noting that families with children might find the bathroom design lacking in privacy.
Although some guests found their apartments clean, there are recurring reports of rooms needing more thorough cleaning and maintenance. Issues like worn-out furniture, deteriorated plumbing and unpleasant odors were highlighted, suggesting that the hotel would benefit from renovations. Room service can be slow at times, which may affect the satisfaction of a few guests.
Despite these drawbacks, the hotel’s location, external cleanliness and suite upgrades offer potential for a satisfactory stay, especially with improvements in the highlighted areas.
Beds
Quetzal Aparthotel offers a spacious and excellently situated accommodation. While some guests have reported issues with bed cleanliness and inadequate curtains that let in sunlight, the general consensus highlights the substantial roominess of the quarters. The overall comfort of the beds receives mixed feedback with a few guests pointing out disturbances when others enter the room. Despite these concerns, the hotel’s ample space and prime location remain notable positives.
Cleanliness
Quetzal Aparthotel has mixed reviews when it comes to cleanliness, but it’s not without its strengths. Many guests have praised the hotel for being very clean and beautiful with some highlighting the excellent cleanliness alongside good reception treatment and efficient room service. The hotel is described as clean, new and situated in a nice location, making it convenient and comfortable for guests.
However, there are several concerns about the level of cleanliness in specific areas. Some guests pointed out that certain rooms, including the furniture and bed sheets, did not meet expectations for cleanliness. Issues such as unpleasant odors, dirty glassware and inadequate room cleaning services were also reported. While the hotel maintains an overall image of cleanliness and beauty, there are areas where improvements in hygiene standards are needed to align with guest expectations.
Staff
The reviews highlight the Quetzal Aparthotel staff's standout qualities, particularly in terms of their friendliness and professionalism. Guests frequently praise the reception staff for being helpful, cooperative and responsive to customer requests. Specific individuals, such as Mr. Ahmed Alamoudi and Wafa Al-Anzi, receive commendations for their excellent customer service and polite demeanor. Many guests note the staff's good treatment and their overall efforts to ensure a pleasant stay. Additionally, the cleanliness and speed of service are seen as positives. However, there are a few mentions of unprofessional and impolite behaviors from some staff members, implying room for improvement in consistency. Overall, the favorable mentions of helpful and friendly staff outweigh the criticism, painting a picture of a generally well-regarded team at Quetzal Aparthotel.
Yes, Quetzal Aparthotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Quetzal Aparthotel.
No, Quetzal Aparthotel doesn't allow dogs.
Yes, parking facilities are available at Quetzal Aparthotel.