RFAL TOWER HOTEL
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Summary of reviewsRFAL Tower Hotel garners both praise and criticism from its guests with most positive feedback centering around specific aspects of the hotel. The comfort of the rooms is a notable feature, providing restful experiences largely owing to their comfortable beds. However, many guests have pointed out areas for improvement, including the compact size of the rooms and the absence of essential amenities like a phone, bathroom slippers and tissues. Cleanliness, in general, has been a mixed bag. Some guests find the rooms elegant and occasionally well-maintained, while others highlight issues with dirty carpets, unpleasant odors from poor plumbing and unclean sheets. Additionally, troubles like ant infestations and structural problems such as broken foundations have been reported.
The competency and attitude of the staff receive a mixed reaction. Positive testimonials mention the respectful and helpful demeanor of the reception team with special mentions of Mr. Mohamed El-Shennawy and Mr. Mahmoud for their exceptional service, as well as commendation for a Sudanese employee working on Friday afternoons. Conversely, other guests have experienced unprofessional behavior from certain members of the reception staff, particularly noting instances of being ignored or encountering unfavorable booking practices.
Overall, while RFAL Tower Hotel has its share of commendable highlights in comfort and selective staff proficiency, issues with cleanliness, room size and unprofessionalism in some service aspects suggest room for considerable improvement.
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The competency and attitude of the staff receive a mixed reaction. Positive testimonials mention the respectful and helpful demeanor of the reception team with special mentions of Mr. Mohamed El-Shennawy and Mr. Mahmoud for their exceptional service, as well as commendation for a Sudanese employee working on Friday afternoons. Conversely, other guests have experienced unprofessional behavior from certain members of the reception staff, particularly noting instances of being ignored or encountering unfavorable booking practices.
Overall, while RFAL Tower Hotel has its share of commendable highlights in comfort and selective staff proficiency, issues with cleanliness, room size and unprofessionalism in some service aspects suggest room for considerable improvement.
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Guest Reviews
At RFAL Tower Hotel, the comfort of the rooms is notable, offering a restful experience with comfortable beds. However, the compact size of the rooms and furniture can be a drawback for those seeking more spacious accommodations. Guests have highlighted several areas for improvement, such as the lack of amenities like a phone, bathroom slippers and tissues, which may impact convenience. Cleanliness has been a concern with reports of dirty bathrooms, unpleasant smells from plumbing and even instances of bed-induced itching and allergies. In-room entertainment is compromised by poor TV signal quality. Additionally, some rooms have had issues with ants and structural problems like broken foundations and consistently, the bathrooms have been reported to have a bad odor.
RFAL Tower Hotel has received mixed reviews regarding its cleanliness. While some guests have noted that the rooms are clean and elegant, there are significant issues reported by others. Concerns primarily focus on certain areas such as the cleanliness of carpets, which have been described as very poor and dirty, leading to an overall impression that the place is not well-maintained. The bathroom conditions have also been highlighted as problematic with complaints about dirty bathrooms and bad smells due to plumbing issues. Moreover, there have been mentions of uncomfortable and unclean sheets, along with old facilities and furniture that seem beyond proper cleaning. Despite a few positive remarks about tranquility and occasional clean rooms, the general sentiment towards the cleanliness and upkeep of RFAL Tower Hotel's accommodations largely skews negative.
The staff at RFAL TOWER HOTEL receives mixed reviews from guests. On the positive side, the reception team often comes across as respectful and helpful with particular commendations for Mr. Mohamed El-Shennawy and Mr. Mahmoud, who were noted for their warm welcomes and efficient service. The Sudanese employee working during Friday afternoons is also appreciated for being respectful and dedicated.
However, there are some negative aspects reported by guests. Despite efforts to communicate with certain employees, some felt ignored. The reception service by certain individuals, especially from the Egyptian staff, has been criticized for being unfriendly and unprofessional. There were instances where guests felt the behavior of some employees was annoying or inappropriately mannered. Additionally, complications regarding booking through apps were highlighted with some staff allegedly pushing for direct, higher-priced reservations.
Overall, while the service at RFAL TOWER HOTEL has its commendable highlights, there are also areas that require significant improvement.
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Cleanliness
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However, there are some negative aspects reported by guests. Despite efforts to communicate with certain employees, some felt ignored. The reception service by certain individuals, especially from the Egyptian staff, has been criticized for being unfriendly and unprofessional. There were instances where guests felt the behavior of some employees was annoying or inappropriately mannered. Additionally, complications regarding booking through apps were highlighted with some staff allegedly pushing for direct, higher-priced reservations.
Overall, while the service at RFAL TOWER HOTEL has its commendable highlights, there are also areas that require significant improvement.
No, RFAL TOWER HOTEL doesn't have any pool.
No, a spa isn't available at RFAL TOWER HOTEL.
No, RFAL TOWER HOTEL doesn't allow dogs.
Yes, parking facilities are available at RFAL TOWER HOTEL.
No, RFAL TOWER HOTEL doesn't have a gym.
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