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The Ritz-Carlton, Riyadh

Riyadh , Al Hada Area, Mekkah Road (Show on Map)

8.9

Excellent

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Summary of reviewsThe Ritz-Carlton, Riyadh receives high praise for various aspects that mark it as a top-tier hotel. Its strategic location combines luxury and tranquility, allowing guests to enjoy a serene environment away from the city's hustle and bustle while maintaining convenient access to key areas. The beautiful surroundings are perfect for night walks and scenic views, further enhancing guests' stays.

The breakfast experience is a standout feature, offering a rich and diverse buffet that caters to a variety of tastes. Guests often describe the breakfast as fantastic with the buffet's luxurious presentation and international choices being particularly noted. The staff, under the management of Ms. Wadha Al-Otaibi, receive commendation for their exceptional service and hospitality.

Dinner options at the hotel receive positive feedback for taste and quality, especially during themed nights like the seafood buffet at Al Orjouan. While there are some critiques regarding variety and price in certain restaurants, the friendly and hospitable food staff contribute significantly to a pleasurable dining experience.

The rooms are spacious, comfortable and quiet with lovely views from the upper floors, contributing to a restful stay. However, some guests find the decor and furnishings outdated and in need of renovation. Despite occasional issues with air conditioning, lighting and modern amenities, the cleanliness and room service receive positive remarks, ensuring a comfortable stay.

Cleanliness at The Ritz-Carlton, Riyadh is consistently praised with guests appreciating the meticulous upkeep of both rooms and common areas. The hotel's cleaning staff is frequently lauded for maintaining high standards and providing attentive service.

The staff's exceptional hospitality and professionalism stand out as a major highlight of the hotel. Guests appreciate the warm welcomes, courteous treatment and the staff's anticipation of their needs. Specific employees are often singled out for their outstanding service, adding to the hotel's reputation for excellence.

The wifi generally meets high standards, being reliable and suitable for both leisure and business activities. While there are occasional mentions of issues, the overall feedback is positive.

The spa and gym facilities receive a mix of commendable and critical feedback. While some guests find the spa average, the gym is highly praised for its top-notch amenities. The pool is highly regarded for its large size, ambience and garden views, despite some access restrictions for women.

Parking is spacious and free with management appreciated for their helpfulness, although some guests find the parking area a bit far from the main facilities.

The beds receive mixed reviews with many guests finding them very comfortable and conducive to a peaceful sleep, though some note issues with comfort and the need for updates.

Ultimately, The Ritz-Carlton, Riyadh is celebrated for its exceptional service and luxurious facilities, consistently described as one of the finest hotels globally and in Saudi Arabia. Its elegance organization and the unique identity reflected in its design make it a memorable destination for guests seeking an upscale and tranquil experience.
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Luxury Hotel

This palatial hotel is set within 52 acres of landscaped gardens, offering a truly majestic and opulent environment. It features spacious suites, a world-class spa, a stunning indoor pool, and exceptional dining options, providing an unforgettable luxury experience.

Hotel Taking Steps Towards Sustainability

This hotel implements an environmental responsibility program focusing on energy and water conservation. It utilizes LED lighting throughout the property and a state-of-the-art water treatment plant. The hotel prioritizes purchasing local and organic products.

Hotel for Honeymoon

This hotel is renowned for its luxurious ambiance and exceptional service. It offers a Honeymoon Bliss Package with special in-room breakfast, honeymoon cake, rose setup, and savings on dining and laundry. The Ritz-Carlton also has nice views, creating a romantic experience.

Hotel with Spa

The Ritz-Carlton, Riyadh, features a world-class spa with three treatment rooms, an extensive spa menu, and a state-of-the-art fitness center. It offers tailored spa treatments and is surrounded by lavishly landscaped gardens, providing a majestic and discreet experience.

Romantic Hotel

Offers lush landscaped gardens, spacious suites, and exceptional dining. The world-class spa and stunning indoor pool provide a romantic and relaxing atmosphere. Also offers a honeymoon bliss package.

Hotel with Swimming Pool

Known for its opulent design and exceptional service, it offers both indoor and outdoor pools. The meticulously maintained pool area enhances the overall luxurious experience.

Indoor Pool

Hotel with Free Wi-Fi

The Ritz-Carlton, Riyadh, offers complimentary Wi-Fi throughout the property, allowing guests to stay connected effortlessly. The hotel's robust internet infrastructure supports both recreational and professional online activities, ensuring a smooth and efficient experience.

Business Hotel

This hotel offers 5962 square meters of conference space, including board rooms, ballrooms, and meeting rooms, accommodating up to 1,000 guests. A dedicated event team provides personalized service, and a full-service business center is available 24/7. The hotel's venues can host conferences, conventions, galas, banquets, and product launches.

Hotel with Gym

This hotel boasts an extensive health club with advanced fitness equipment, personal trainers, and group exercise classes. The facilities include steam rooms and massage services for recovery and relaxation.

5-Star Hotel

Renowned for its palatial architecture and impeccable service, The Ritz-Carlton, Riyadh offers a luxurious experience with its multiple restaurants serving international cuisine, an indoor pool, and a world-class spa. The hotel's attention to detail and opulent ambiance makes it a top choice for discerning travelers.

Hotel with Indoor Pool

This hotel features a stunning and spacious indoor pool, described as a 1000 square meter indoor six-. The spa area for gentlemen includes a Jacuzzi, steam room, and sauna, while ladies have their own dedicated fitness space.

Hotel with Parking

Accessible Hotel

Room Types

Executive One-Bedroom King Suite This 101 sqm Executive room features a seperate working and living area and panoramic windows.

Deluxe, Guest room, 1 King This elegantly furnished room includes a 42" LCD TV, a work desk and a modern private bathroom stocked with a bathrobe and slippers.

Superior King Room This elegantly furnished room includes a 42" LCD TV, a work desk and a modern private bathroom stocked with a bathrobe and slippers.

Club King Room This twin/double room features a executive lounge access, DVD player and bathrobe. This room offers complimentary club lounge access.

Royal Suite This spacious suite consists of 1 living room, 2 separate bedrooms and 4 bathrooms with a walk-in shower and free toiletries. The kitchen is equipped with a refrigerator, an oven and a microwave. The air-conditioned suite provides a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a seating area as well as city views. The unit offers 3 beds.

Club Executive One-Bedroom Suite This suite features a seating area, minibar and DVD player. This room offers complimentary club lounge access.

Deluxe Guest Room With Twin Beds Offering free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned twin room offers a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a seating area as well as city views. The unit has 1 bed.

About The Ritz-Carlton, Riyadh

License: 10009825

Guest Reviews

8.9

Excellent

Location

The Ritz-Carlton, Riyadh, boasts a strategic and excellent location that offers a blend of luxury and tranquility, making it a standout choice for visitors to the city. Guests appreciate its calm environment, far from the hustle and bustle of the city center, yet still find it conveniently accessible. The hotel's placement away from the heavy traffic and city crowds is particularly noted for creating a serene and isolated ambiance, perfect for those seeking a peaceful stay.

The surroundings are stunning with beautiful areas for night walks in the garden and spectacular views, especially at night. While it is positioned a bit far from the business and market areas, many visitors highlight its superb accessibility and convenience.

The location is frequently praised alongside the hotel's magnificence, luxury and comfort of the rooms. Guests consistently mention the friendly staff and high-quality service, further enhancing the overall positive experience. Whether for a honeymoon package or a luxurious escape, the location of The Ritz-Carlton, Riyadh, continually stands out as a major positive aspect, contributing to its reputation as one of the best places to stay in the city.

Breakfast

The breakfast experience at The Ritz-Carlton, Riyadh is a highlight for many guests, frequently described as varied, diverse and rich in both options and flavor. The buffet particularly stands out for its international choices and luxurious presentation. Most guests appreciate the extensive selection and high quality with the breakfast often described as absolutely fantastic, amazing and exceptional.

A number of reviewers mention the well-organized and plentiful options that cater to all tastes, from Arab to international flavors. The breakfast team, under the management of Ms. Wadha Al-Otaibi, receives special praise for their exceptional service, friendliness and hospitality.

However, not all feedback is positive. Some guests found the breakfast not up to the expected luxury standard of the hotel, mentioning issues such as limited Eastern options, low quality on certain days and the high price of 200 riyals per person being excessive. Additionally, the option to have breakfast in the room received mixed reviews; while some appreciated the presentation, others found it unsatisfactory.

Amidst the critiques, the breakfast menu's variety and freshness remained a strong point, making it a memorable part of many guests’ stay at the hotel. Despite a few negative remarks, the overall sentiment leans heavily towards a delightful and rich breakfast experience.

Dinner

Dining at The Ritz-Carlton, Riyadh offers a mix of experiences, showcasing high-quality cuisine but with some inconsistencies. Guests frequently praise the quality and taste of the dinner options, particularly noting the delicious meals prepared by chefs such as Ibrahim Mohamed. The dinner buffets, including themed evenings like the seafood night at Al Orjouan, are standout features. However, there are some critiques regarding the variety and price with specific mentions of the Italian and Chinese restaurants not meeting expectations in terms of cost and culinary standards. Room service and the delivery of food orders also appear to fall short of the hotel's otherwise luxurious reputation.

The food staff generally receive acclaim for their friendliness and hospitality, enhancing the overall dining experience. A few logistical issues, such as timely delivery of specific dinner requests, are handled well, yet some guests note a lack of variety and the need for improvement in dinner options. The atmosphere and views from the dining areas add positively to the experience, despite some minor cleanliness issues.

Overall, while the dining experience at The Ritz-Carlton, Riyadh is mostly satisfactory and sometimes exceptional, there are areas where the hotel could improve to meet the high expectations of its guests consistently.

Rooms

The rooms at The Ritz-Carlton, Riyadh offer a mixed experience for guests. On the positive side, many have commented that the rooms are spacious, comfortable and quiet with lovely views, particularly from the upper floors. Guests have appreciated the cleanliness and room service, along with amenities that cater to most needs without having to request them. The beds and mattresses are described as exceptionally comfortable, contributing to a restful stay. Several guests were also pleased with room upgrades and found the rooms to be generally neat and sanitized.

However, there are notable areas for improvement. Several reviewers mentioned that the decor and furnishings were outdated and in need of renovation with some specifically noting worn-out carpets and aged bathroom fixtures. Issues with the air conditioning and lighting were also highlighted with some guests finding the rooms inadequately insulated against noise. The lack of modern amenities such as USB sockets near the beds and limited room light switches were also raised as concerns. Additionally, some guests felt that the room quality did not match the high price or the luxurious standards expected of a Ritz-Carlton property.

Overall, while the rooms boast spaciousness and certain comforts, there are significant critiques regarding their dated condition and the need for upgrades to meet contemporary expectations.

Beds

The beds at The Ritz-Carlton, Riyadh have received mixed reviews from guests with many highlighting a range of experiences. On the positive side, numerous guests have described the beds as "very comfortable," "like heaven," and offering a "comfortable and peaceful" sleep. Cleanliness is also noted with comments on "clean beds" adding to the appeal.

However, some guests reported issues with the bed's comfort. Phrases such as "the bed was uncomfortable," "the bed mattress is uncomfortable," and "the extra bed was very uncomfortable" indicate that not all guests found their sleeping arrangements satisfactory. Issues with the pillows were also mentioned, described as "extremely uncomfortable" or "not comfortable." Additionally, some reviewers noted the beds were a bit soft, old or even small in size, suggesting a need for updates.

In summary, while many guests rave about the comfort and cleanliness of the beds at The Ritz-Carlton, Riyadh, some find room for improvement, particularly regarding the comfort of the mattresses and pillows.

Cleanliness

The Ritz-Carlton, Riyadh consistently receives high praise for its exceptional cleanliness. Guests appreciate the hotel's dedication to maintaining pristine conditions, describing the rooms as very clean and luxurious. The hotel's cleaning staff is frequently noted and while some reviews indicate occasional lapses, the general sentiment towards the cleanliness is overwhelmingly positive. Many guests commend the high standards of cleanliness with an emphasis on the meticulous upkeep of both rooms and common areas. The hotel’s twice-daily room cleaning service ensures that guests enjoy a comfortable and clean environment throughout their stay. The property’s attention to detail in cleaning extends to all services, enhancing the overall luxurious and tranquil experience. Many visitors highlight the impeccable cleanliness, which complements the upscale amenities and adds to the tranquil and beautiful atmosphere. Breakfast at the hotel also receives positive mentions, further enhancing guests' experiences with its clean environment and excellent service. Despite minor isolated issues, the overall cleanliness continues to be a defining feature, contributing to the hotel's reputation as a beautiful, comfortable and luxurious place to stay.

Staff

The Ritz-Carlton, Riyadh has garnered much praise for its staff's exceptional hospitality and professionalism. Many guests commend the hotel for its elegant ambiance and upscale services. The reception team, particularly individuals like Mr. Nasser Al-Ahmed, Ms. Mawahib and Mr. Mohammed Eid, are highlighted for their warm welcomes and courteous treatment.

Numerous reviews emphasize the friendliness and helpfulness of the staff with multiple mentions of specific employees who stood out, such as Abdulaziz Hawsawi, who is recognized for his professionalism and Ibtihal Al-Shathri at the Business Centre for her assistance. The room service team, including individuals like Venkat, Sagd and Saksh, is praised for their prompt and meticulous service.

Guests appreciate the staff's anticipation of their needs, noting the exceptional cooperation and kindness from individuals like Aseel Al-Rahili and Nawaf Matar. The precise attention to detail and commitment to customer satisfaction is a recurring theme across reviews with many guests mentioning that the staff ensured their utmost comfort during their stay.

In terms of specific roles, the cleaning staff, including Mr. Luqman and Mr. Gerard, receive commendation for maintaining cleanliness and providing attentive service. The restaurant and kitchen staff, such as Chef Anthony and Chef Tarun, are praised for their delicious food and professional demeanor.

Despite some comments about slow service and occasional lapses in professionalism, the overarching sentiment reflects a high level of satisfaction with the staff's performance. The Ritz-Carlton, Riyadh is celebrated not just for its luxurious environment and facilities, but largely for the dedication and warmth of its staff, making it a standout choice for visitors seeking an exceptional hotel experience in Riyadh.

Wi-Fi

The Ritz-Carlton, Riyadh generally garners positive feedback regarding its wifi services. Descriptions such as excellent wifi and wifi works well highlight the quality and reliability of the internet connection provided by the hotel. Guests frequently comment on the consistency of the wifi performance and quality, making it suitable for both leisure and business activities. While most guests are satisfied, there are occasional mentions of wifi issues, indicating that experiences can vary. Overall, the internet access at this hotel typically meets high standards.

Spa

The Ritz-Carlton, Riyadh offers a spa experience with both commendable and mixed feedback. Visitors laud the property's extensive spa and swimming pool, highlighting it as great and enjoyable. The gym facilities also receive praise, adding to the overall positive experience of the wellness area. Notable staff members like Anthony, Joseph and Hamad enhance the spa's reputation with their good services.

However, some guests find the spa to be average, noting issues such as inconsistent sauna temperatures and overly hot hammams. A significant point of concern for female guests is the absence of spa services for women, leading to dissatisfaction. Despite these shortcomings, the overall ambiance of the spa and pool area is well-regarded by many.

Gym

The Ritz-Carlton, Riyadh boasts a state-of-the-art gym that receives high praise for its top-notch facilities. Guests commend its modern equipment and exceptional amenities, highlighting the gym and spa area as standout features. The hotel also provides access to personal trainers for those seeking tailored workout guidance. However, it's important to note that some female guests have reported restricted access to the spa, pool and gym. Despite this, the general consensus is that the gym contributes significantly to the luxurious and well-equipped environment of the hotel.

Pool

The Ritz-Carlton, Riyadh garners praise for its pool facilities, described as amazing, huge and especially great. The pool is big and offers a nice ambience with views of the garden, enhancing the relaxation experience. Though there are some comments on restricted access and specific swimming times for women, the overall consensus highlights the pool as a standout feature of the hotel. Indoor pool options add to the versatility and appeal.

Parking

The Ritz-Carlton, Riyadh offers a spacious and easily accessible parking area, ensuring convenience for guests arriving by car. The availability of parking is noted as generous and free, easing any concerns about finding a spot. The management of the parking area is appreciated for being really good and helpful, adding to the overall positive experience. However, some guests mentioned that the parking can be a bit far, requiring a walk to reach the main facilities. Renting a scooter is suggested as a fun and practical solution to navigate the hotel's extensive grounds. Additionally, while the vehicle service is occasionally described as slow, the overall hassle-free parking experience is valued by visitors.

5 Star

The Ritz-Carlton in Riyadh consistently receives praise for its exceptional service and luxurious facilities. It is described as one of the finest hotels globally and one of the best in Riyadh and Saudi Arabia. Guests highlight the unique identity of the country reflected in the hotel's design and the warm, welcoming treatment by the staff. The hotel's elegance and organization stand out, making it a memorable place to stay. Despite some feedback suggesting that the experience did not always meet the high expectations set by its five-star rating, many reviews still emphasize that it upholds the standards of a luxury hotel. Overall, the Ritz-Carlton, Riyadh, is recognized as a masterpiece in hospitality, offering an experience beyond imagination for its guests.

Business

The Ritz-Carlton, Riyadh offers fantastic business accessibility and exceptional facilities tailored for corporate travelers. With a prime business location, it supports a seamless experience for those attending conferences or corporate events, such as those organized by the Ministry of Education. The business center is a notable aspect, though some guests didn't have the opportunity to use it due to their busy schedules.

Service quality stands out, particularly the professionalism of the concierge, making it suitable for business discussions and activities. The luxury five-star amenities, including immaculate room service and well-equipped room facilities, add to the comfort of staying at the hotel. Cleanliness and extensive breakfast options, even during the month of Ramadan, further enhance the overall experience. Despite an occasional issue leading to a schedule disruption, the hotel remains a top choice for business travel, ensuring that everything is beautiful and up to high standards.

Accessible

The Ritz-Carlton, Riyadh features a highly accessible design, making it an excellent choice for guests with disabilities. The hotel is noted for its accessible rooms and facilities, ensuring convenience and ease of movement throughout the property. Many reviews highlight the ease of approach and overall accessibility, emphasizing that it meets the needs of individuals requiring special accommodations. However, it is worth mentioning that women have reported restrictions in accessing the spa, pool and gym facilities. Despite this, the general consensus affirms that The Ritz-Carlton, Riyadh is a well-accessible and pleasant destination for all guests.

Indoor Pool

The indoor pool at The Ritz-Carlton, Riyadh receives commendation for its impressive setting and well-maintained facility. Guests appreciate the luxurious environment that the indoor swimming pool offers, highlighting it as a key feature of their stay. Despite not being able to enjoy the outdoor iftar due to rain, the indoor pool stood out as an equally enjoyable amenity. The operational hours also provide flexibility, accommodating different schedules and ensuring guests can make the most of this facility. Although some limitations are noted, the overall experience remains highly positive, enhancing the hotel's reputation for luxury and comfort.

Honeymoon

The Ritz-Carlton, Riyadh appears to be a highly regarded destination for couples, particularly those celebrating special occasions such as honeymoons or anniversaries. Guests repeatedly describe the hotel as perfect and ideal for honeymooners with an atmosphere and setting that contributes to a memorable and romantic experience.

Several reviews highlight the honeymoon package offered by the hotel. While some guests express a desire for additional touches, such as candles to accompany the roses, the overall reception of the package is positive. The hotel’s team is commended for their exceptional service, especially in catering to honeymoon plans and creating surprises to mark anniversaries.

The attentive room preparation and the thoughtfully arranged accommodations for honeymooners enhance the celebratory experience, making The Ritz-Carlton, Riyadh a preferred choice for newlyweds and couples looking to celebrate their union and create lasting memories.

Luxury

The Ritz-Carlton, Riyadh is renowned for its unparalleled luxury, frequently described as the most luxurious hotel in the capital. Guests are consistently impressed by the grandeur and majesty of the hotel, noting its luxurious setting, facilities and amenities. Everything from the room upgrades to the smallest details is meticulously taken care of, ensuring a refined and upscale experience.

Guests are welcomed with impeccable service by distinguished staff, contributing to an atmosphere of elegance and sophistication. The cleanliness and luxury of the hotel are evident in every corner, from the magnificent lobby to the well-maintained rooms.

The hotel's ambiance is both luxurious and organized, making it one of the first destinations for those seeking a superior stay in Riyadh. Descriptions of the hotel frequently include words like beautiful, elegant and classy, further emphasizing its high standard of excellence.

Despite some mentions of the furniture being old, the overall sentiment reveals a place that embodies luxury, care and cleanliness. The Ritz-Carlton, Riyadh offers a luxurious palace experience with its exceptional and sophisticated atmosphere, making it worth a visit for those in search of an exquisite stay in Riyadh.

Romantic

The Ritz-Carlton, Riyadh exudes a romantic ambiance that captivates guests, making it an ideal setting for romantic occasions. The hotel's romantic tones and overall romantic feel are frequently mentioned by guests who have chosen it to celebrate significant milestones such as honeymoons and wedding anniversaries.

One of the standout elements of a stay here is the attentiveness of the staff. Notably, employee Aseel Al-Rahili is praised for recognizing and enhancing special occasions, such as a wedding anniversary. Guests appreciate the thoughtful touches like flowers and beautiful surprises orchestrated by the hotel, enhancing their celebratory mood. One guest noted their amazement during their first night of marriage, highlighting the hotel’s commitment to creating memorable romantic experiences.

While there was an instance of a romantic package with breakfast not being approved, the overall sentiment remains positive. The hotel pays attention to the finest details to ensure a romantic setting, often described as a special place to spend the most beautiful times. For those planning romantic events, The Ritz-Carlton, Riyadh is frequently regarded as an ideal choice.

Yes, The Ritz-Carlton, Riyadh has pool(s) that belong to one or more of the following categories: Indoor Pool.

Yes, a spa is available at The Ritz-Carlton, Riyadh.

No, The Ritz-Carlton, Riyadh doesn't allow dogs.

Yes, parking facilities are available at The Ritz-Carlton, Riyadh.

Yes, The Ritz-Carlton, Riyadh has a gym.

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