Crowne Plaza Chicago O'Hare Hotel & Conference Center by IHG
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Summary of reviewsThe Crowne Plaza Chicago O'Hare Hotel & Conference Center by IHG, is praised for its strategic and convenient location. Guests frequently highlight the hotel's proximity to Chicago O'Hare International Airport, the Donald E. Stephens Convention Center, the Rosemont Theatre and the Fashion Outlets of Chicago, making it an ideal choice for travelers attending events, shopping or looking for easy airport access. Complimentary shuttle services and nearby public transportation add to the convenience, enhancing the overall guest experience.
Breakfast at the hotel receives positive remarks for its quality, taste and variety with several guests describing it as delicious and excellent. Vegan options and a good selection of fruit are particularly appreciated. Despite some complaints about the lack of gluten-free options, high costs and the absence of free breakfast, when it meets expectations, it leaves a lasting positive impression.
Dinner experiences are generally favorable, especially at the bar, where the quality and taste of food are highlighted. However, limited restaurant hours, the absence of room service and basic menu choices are points of contention for some guests. Despite these issues, the overall dining experience is often satisfactory.
Rooms at the Crowne Plaza are praised for being spacious, clean and comfortable with guests enjoying the quiet atmosphere and plush beds. However, some rooms are described as outdated and in need of repairs with issues like poorly functioning AC units and musty odors mentioned. Nevertheless, the combination of space and comfort remains a significant positive aspect of the guestrooms.
Cleanliness receives mixed reviews. While many guests describe the hotel as very clean and fresh, there are occasional issues with thoroughness in cleaning and outdated facilities. Nonetheless, the hotel's efforts to maintain cleanliness are appreciated by many.
The staff consistently receives high praise for their friendliness, helpfulness and professionalism. From check-in to check-out, guests commend the efficient, welcoming service provided by the front desk, management, shuttle drivers and restaurant staff, significantly enhancing the overall guest experience.
The gym and pool receive mixed feedback. The gym is valued for its availability but needs better maintenance and more diverse equipment. The indoor pool is appreciated for its size and operating hours but suffers from issues like cold water and occasional maintenance lapses.
Parking presents some challenges. While some guests find parking convenient, many are displeased with the high fees and occasional difficulties in finding a spot. Issues with multiple parking charges and a need for better parking garage maintenance are noted by several guests.
The beds in the hotel are widely praised for their comfort with many guests describing them as soft and cozy, contributing to a restful sleep experience. However, occasional complaints about bed firmness and size do surface but do not significantly impact overall satisfaction.
While the hotel is advertised as a four-star property, some guests feel it falls short in certain areas, particularly in terms of maintenance and cleanliness. However, the price-quality ratio is deemed reasonable and the location is highly appreciated, making it a value-for-money option for many travelers.
Finally, the Crowne Plaza is highly favored by business travelers due to its convenient location near the convention center and airport. The hotel provides a functional office setup, making it suitable for those attending meetings and conferences, despite some connectivity issues in the business center.
Overall, the Crowne Plaza Chicago O'Hare Hotel & Conference Center offers a mix of positive experiences, particularly noted for its location, staff service and comfortable accommodations, while certain areas like dining hours, room maintenance and parking fees could use improvement.
Categories
Breakfast at the hotel receives positive remarks for its quality, taste and variety with several guests describing it as delicious and excellent. Vegan options and a good selection of fruit are particularly appreciated. Despite some complaints about the lack of gluten-free options, high costs and the absence of free breakfast, when it meets expectations, it leaves a lasting positive impression.
Dinner experiences are generally favorable, especially at the bar, where the quality and taste of food are highlighted. However, limited restaurant hours, the absence of room service and basic menu choices are points of contention for some guests. Despite these issues, the overall dining experience is often satisfactory.
Rooms at the Crowne Plaza are praised for being spacious, clean and comfortable with guests enjoying the quiet atmosphere and plush beds. However, some rooms are described as outdated and in need of repairs with issues like poorly functioning AC units and musty odors mentioned. Nevertheless, the combination of space and comfort remains a significant positive aspect of the guestrooms.
Cleanliness receives mixed reviews. While many guests describe the hotel as very clean and fresh, there are occasional issues with thoroughness in cleaning and outdated facilities. Nonetheless, the hotel's efforts to maintain cleanliness are appreciated by many.
The staff consistently receives high praise for their friendliness, helpfulness and professionalism. From check-in to check-out, guests commend the efficient, welcoming service provided by the front desk, management, shuttle drivers and restaurant staff, significantly enhancing the overall guest experience.
The gym and pool receive mixed feedback. The gym is valued for its availability but needs better maintenance and more diverse equipment. The indoor pool is appreciated for its size and operating hours but suffers from issues like cold water and occasional maintenance lapses.
Parking presents some challenges. While some guests find parking convenient, many are displeased with the high fees and occasional difficulties in finding a spot. Issues with multiple parking charges and a need for better parking garage maintenance are noted by several guests.
The beds in the hotel are widely praised for their comfort with many guests describing them as soft and cozy, contributing to a restful sleep experience. However, occasional complaints about bed firmness and size do surface but do not significantly impact overall satisfaction.
While the hotel is advertised as a four-star property, some guests feel it falls short in certain areas, particularly in terms of maintenance and cleanliness. However, the price-quality ratio is deemed reasonable and the location is highly appreciated, making it a value-for-money option for many travelers.
Finally, the Crowne Plaza is highly favored by business travelers due to its convenient location near the convention center and airport. The hotel provides a functional office setup, making it suitable for those attending meetings and conferences, despite some connectivity issues in the business center.
Overall, the Crowne Plaza Chicago O'Hare Hotel & Conference Center offers a mix of positive experiences, particularly noted for its location, staff service and comfortable accommodations, while certain areas like dining hours, room maintenance and parking fees could use improvement.
Business Hotel
With 503 guest rooms and 55,000 sq. ft. of meeting space, this hotel is well-equipped for conferences. It is conveniently located near the convention center and offers creative meeting spaces.
Hotel with Pool Lap Lanes
Conference-focused hotels sometimes offer pools for guest fitness. This Crowne Plaza may have a pool suitable for lap swimming.
Hotel for Honeymoon
Dog Friendly Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Indoor Pool Pool Lap Lanes
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Indoor Pool
Guest Reviews
Travelers consistently commend the Crowne Plaza Chicago O'Hare Hotel & Conference Center for its exceptional location. The hotel is conveniently situated close to Chicago O'Hare International Airport, making it an optimal choice for those needing quick and easy airport access. Guests appreciate the complimentary shuttle service to and from the airport, adding to the convenience.
The hotel's proximity to the Donald E. Stephens Convention Center is highly valued, often noted as being just across the street, making it a perfect choice for those attending events or conferences. The Rosemont Theatre is also nearby, offering a great location for concert-goers and event attendees.
Shopping enthusiasts find the location ideal with the Fashion Outlets of Chicago within walking distance. Additionally, the area boasts a variety of restaurants and shops, centralizing guests in the heart of Rosemont's vibrant commercial district. Accessibility to public transportation, including a nearby CTA station, adds to the ease of exploring the broader Chicago area.
Guests highlight the convenience of parking and the overall cleanliness and friendly service provided by the hotel staff. The surrounding area is noted as being pleasant for a short stay with good transport links to central Chicago (The Loop) and other attractions. The hotel's combination of proximity to key venues, shopping, dining and transport options makes it a highly recommended choice for travelers seeking convenience and accessibility.
The breakfast experience at Crowne Plaza Chicago O'Hare Hotel & Conference Center by IHG, evokes mixed feelings among guests but has several positive highlights. Many reviews commend the quality and taste, describing breakfasts as delicious, excellent and even the best they have ever tasted. Guests also appreciated the variety, particularly noting the good selection of fruit and the pleasant vegan options available.
On the practical side, some guests found good value in the breakfast offerings and there were mentions of the buffet being very delicious, varied and abundant. Specific mentions include that the breakfast was lovely and the meal at Caddie Shack was good. The breakfast atmosphere and the efficient staff also received positive remarks.
However, several reviews noted areas for improvement. Complaints surfaced regarding the lack of gluten-free options, no plain yogurt in the buffet and the absence of a free breakfast included in the stay. Some guests found the breakfast options to be overly sweet or salty and others commented on the limited variety, especially for children and in specific dietary categories. The presentation of food, such as the use of tin foil dishes and the high cost for the quality provided were also points of contention.
Despite the mixed reviews, it seems that when breakfast at Crowne Plaza Chicago O'Hare hits the mark, it leaves a lasting positive impression.
The dining experience at Crowne Plaza Chicago O'Hare Hotel & Conference Center offers a mix of positive and negative elements. Guests frequently praise the food's quality, particularly highlighting the delicious meals available at the bar. The hotel's sports bar is also noted for its well-cooked and tasty food. Those who enjoyed dinner at the hotel restaurant found the food to be very good.
However, certain drawbacks were mentioned, such as the restaurant's limited hours with service stopping at 9 pm, leaving late-night diners without options. Additionally, some guests expressed disappointment with the overall food quality and menu choices, noting the restaurant as basic or even terrible. The absence of room service also detracted from the experience for some visitors. Despite these issues, the highly rated outsourced coffee received commendations and the front desk provided helpful suggestions for food delivery alternatives.
Despite some mixed reviews, the rooms at Crowne Plaza Chicago O'Hare Hotel & Conference Center generally receive positive feedback from guests. Many describe the accommodations as spacious, clean and comfortable, making for a pleasant stay. The large rooms often come equipped with convenient amenities and boast nice views, including those overlooking the Rosemont Theater. Guests appreciate the quiet atmosphere and the plush, comfy beds.
However, a few recurring issues are noted. Some rooms are said to feel outdated and in need of repairs with complaints about worn furniture, poorly functioning AC units and musty odors. There were also mentions of broken equipment and unclean carpets, which detract slightly from the overall experience. While some rooms have modern updates and walk-in showers, others suffered from low lighting or lacked basic amenities like microwaves and consistent cleaning services.
Overall, the room reviews paint a picture of a mixed but largely positive experience with spaciousness and comfort being the most consistently praised aspects.
The beds at the Crowne Plaza Chicago O'Hare Hotel & Conference Center by IHG, generally receive high praise for their comfort. Phrases like comfortable bed, beds very comfortable and very soft and comfortable bed frequently appear in guest reviews. Many guests highlight the ample comfy pillows that come with the beds, contributing to an overall very comfortable sleeping experience. While there are a few mentions of super hard bed and some beds being extremely soft and lumpy, these issues seem relatively rare. The majority of guests describe the beds as big or large with phrases such as enormous bed and the best bed I have ever slept in being common. The combination of comfortable beds and ample comfy pillows consistently leads to a positive rest experience for most guests. However, there are occasional mentions of noisy beds and small beds, though these do not seem to detract significantly from the overall satisfaction of the majority of guests.
The Crowne Plaza Chicago O'Hare Hotel & Conference Center demonstrates a mixed bag when it comes to cleanliness, as conveyed by numerous guest reviews. Despite comments emphasizing the need for updates and more thorough cleanings, a significant portion of feedback highlights the hotel's commendable efforts to maintain cleanliness. Several guests pointed out that the rooms were very clean and comfortable with many using phrases like "very clean," "clean and fresh," and "outstanding cleanliness," to describe their experience.
However, some guests mentioned areas that require improvement, noting issues such as pubic hair in the bathroom, old smells and general outdatedness of the facilities. There were also reports of rooms not being thoroughly cleaned and the hallways needing a deep clean. Despite these criticisms, the regular mention of clean rooms suggests that the hotel strives to maintain a standard of cleanliness that many guests appreciate. Balancing these polarizing views could be key to enhancing the overall guest experience.
Guests staying at the Crowne Plaza Chicago O'Hare Hotel & Conference Center consistently highlight the exceptional service provided by the hotel staff. From the moment of check-in, which is often noted as quick and efficient, visitors find themselves greeted by a team well-regarded for their friendliness and helpfulness. This warm welcome extends throughout their stay with multiple mentions of extremely friendly and accommodating personnel.
The front desk staff, in particular, receive high praise for their kindness and responsiveness, being described as attentive, professional and always on hand to assist with any needs, including helping with cab calls or handling complaints efficiently. Guests frequently commend specific team members by name, celebrating their courteous and helpful demeanor.
The hotel’s shuttle drivers are also appreciated for their friendliness, adding to the positive interactions that define the guest experience here. Across various departments—from management to reception to the restaurant staff—the coherency in excellent service is clear with the staff often going above and beyond to make sure guests feel comfortable and well-cared-for.
Overall, the staff at Crowne Plaza Chicago O'Hare Hotel & Conference Center significantly enhance the guest experience, contributing to a welcoming and professional atmosphere that makes a lasting impression on both short-term and long-term visitors.
The gym at the Crowne Plaza Chicago O'Hare Hotel & Conference Center offers mixed reviews from guests. Some appreciated the availability of the gym, noting it as a good amenity and a bonus to their stay. Guests also pointed out that the gym and fitness area were clean and well-maintained in some aspects.
However, there were several remarks about the need for renovations and better upkeep. Issues included minimal facilities, broken equipment and a lack of diversity in the exercise options with only a bike and treadmill available. Despite these shortcomings, the gym remains a valued feature for many patrons seeking to maintain their fitness routine while traveling.
The pool at the Crowne Plaza Chicago O'Hare Hotel & Conference Center receives a mix of feedback from guests. While many appreciate its size and suitability for lap swimming, there are consistent mentions of the water being very cold. The pool's cleanliness is appreciated, although some guests noted the need for refreshing and mentioned a dirty pool floor. Guests value the indoor pool's extensive operating hours from 5am to 10pm, considering it a major amenity along with the gym. However, there were a few instances when the pool was not operational or closed, which affected the experience. Overall, while the pool's large size and accessibility are positives, improvements in water temperature and maintenance would enhance guest satisfaction.
The parking situation at Crowne Plaza Chicago O'Hare Hotel & Conference Center by IHG, has mixed reviews. Many guests appreciated the convenience of parking, highlighting that the hotel offers a variety of options. Some reviewers noted that there is a 15-minute parking spot available in front of the hotel, which can be helpful upon arrival.
However, a significant number of guests were less than pleased with the parking arrangements. The most common complaint was the cost with daily parking fees often mentioned as high and irritating. Specific rates such as $25 and $50 per night were pointed out several times and some visitors felt these charges were excessive or likened it to price gouging. There were also recurrent issues with being charged for parking multiple times or not being adequately informed about the parking fees.
Additional concerns included difficulties finding a parking spot, very limited parking availability and the cleanliness of the parking garage, which some found to be dirty and odorous. An unfortunate incident of vehicle theft in the parking lot was also mentioned.
Overall, while parking is available and convenient at times, the cost and associated issues left many guests dissatisfied with this aspect of their stay.
The Crowne Plaza Chicago O'Hare Hotel & Conference Center, while advertised as a 4-star establishment, shows signs of wear and tear and could improve its cleanliness to truly meet four-star standards. Some guests have commented that it feels more like a budget or a 2-star hotel rather than a full-fledged 4-star facility. However, the hotel's price-quality ratio is often described as good, reasonable and great, making it a value for money option for many travelers. Its well-placed location is another highlight for those seeking convenience. The hotel offers a variety of food choices and guests appreciate the on-site Starbucks and restaurants, although not all restaurants are open at all times. Overall, the hotel has potential but falls short in areas that would typically define a true four-star experience.
The Crowne Plaza Chicago O'Hare Hotel & Conference Center by IHG, is highly favored by business travelers for its strategic location and supportive amenities. The hotel is conveniently close to the Rosemont convention center, which is directly across the street and near the airport, making it an optimal choice for those attending meetings and conferences. Guests appreciated the functional office setup, noting the right office chair and desk as particularly delightful. The well-located area offers good business value, providing everything needed for business purposes. Although there were some remarks about the business center’s connectivity, the overall convenience the hotel offers for business trips was highly noted.
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Location
The hotel's proximity to the Donald E. Stephens Convention Center is highly valued, often noted as being just across the street, making it a perfect choice for those attending events or conferences. The Rosemont Theatre is also nearby, offering a great location for concert-goers and event attendees.
Shopping enthusiasts find the location ideal with the Fashion Outlets of Chicago within walking distance. Additionally, the area boasts a variety of restaurants and shops, centralizing guests in the heart of Rosemont's vibrant commercial district. Accessibility to public transportation, including a nearby CTA station, adds to the ease of exploring the broader Chicago area.
Guests highlight the convenience of parking and the overall cleanliness and friendly service provided by the hotel staff. The surrounding area is noted as being pleasant for a short stay with good transport links to central Chicago (The Loop) and other attractions. The hotel's combination of proximity to key venues, shopping, dining and transport options makes it a highly recommended choice for travelers seeking convenience and accessibility.
Breakfast
On the practical side, some guests found good value in the breakfast offerings and there were mentions of the buffet being very delicious, varied and abundant. Specific mentions include that the breakfast was lovely and the meal at Caddie Shack was good. The breakfast atmosphere and the efficient staff also received positive remarks.
However, several reviews noted areas for improvement. Complaints surfaced regarding the lack of gluten-free options, no plain yogurt in the buffet and the absence of a free breakfast included in the stay. Some guests found the breakfast options to be overly sweet or salty and others commented on the limited variety, especially for children and in specific dietary categories. The presentation of food, such as the use of tin foil dishes and the high cost for the quality provided were also points of contention.
Despite the mixed reviews, it seems that when breakfast at Crowne Plaza Chicago O'Hare hits the mark, it leaves a lasting positive impression.
Dinner
However, certain drawbacks were mentioned, such as the restaurant's limited hours with service stopping at 9 pm, leaving late-night diners without options. Additionally, some guests expressed disappointment with the overall food quality and menu choices, noting the restaurant as basic or even terrible. The absence of room service also detracted from the experience for some visitors. Despite these issues, the highly rated outsourced coffee received commendations and the front desk provided helpful suggestions for food delivery alternatives.
Rooms
However, a few recurring issues are noted. Some rooms are said to feel outdated and in need of repairs with complaints about worn furniture, poorly functioning AC units and musty odors. There were also mentions of broken equipment and unclean carpets, which detract slightly from the overall experience. While some rooms have modern updates and walk-in showers, others suffered from low lighting or lacked basic amenities like microwaves and consistent cleaning services.
Overall, the room reviews paint a picture of a mixed but largely positive experience with spaciousness and comfort being the most consistently praised aspects.
Beds
Cleanliness
However, some guests mentioned areas that require improvement, noting issues such as pubic hair in the bathroom, old smells and general outdatedness of the facilities. There were also reports of rooms not being thoroughly cleaned and the hallways needing a deep clean. Despite these criticisms, the regular mention of clean rooms suggests that the hotel strives to maintain a standard of cleanliness that many guests appreciate. Balancing these polarizing views could be key to enhancing the overall guest experience.
Staff
The front desk staff, in particular, receive high praise for their kindness and responsiveness, being described as attentive, professional and always on hand to assist with any needs, including helping with cab calls or handling complaints efficiently. Guests frequently commend specific team members by name, celebrating their courteous and helpful demeanor.
The hotel’s shuttle drivers are also appreciated for their friendliness, adding to the positive interactions that define the guest experience here. Across various departments—from management to reception to the restaurant staff—the coherency in excellent service is clear with the staff often going above and beyond to make sure guests feel comfortable and well-cared-for.
Overall, the staff at Crowne Plaza Chicago O'Hare Hotel & Conference Center significantly enhance the guest experience, contributing to a welcoming and professional atmosphere that makes a lasting impression on both short-term and long-term visitors.
Gym
However, there were several remarks about the need for renovations and better upkeep. Issues included minimal facilities, broken equipment and a lack of diversity in the exercise options with only a bike and treadmill available. Despite these shortcomings, the gym remains a valued feature for many patrons seeking to maintain their fitness routine while traveling.
Pool
Parking
However, a significant number of guests were less than pleased with the parking arrangements. The most common complaint was the cost with daily parking fees often mentioned as high and irritating. Specific rates such as $25 and $50 per night were pointed out several times and some visitors felt these charges were excessive or likened it to price gouging. There were also recurrent issues with being charged for parking multiple times or not being adequately informed about the parking fees.
Additional concerns included difficulties finding a parking spot, very limited parking availability and the cleanliness of the parking garage, which some found to be dirty and odorous. An unfortunate incident of vehicle theft in the parking lot was also mentioned.
Overall, while parking is available and convenient at times, the cost and associated issues left many guests dissatisfied with this aspect of their stay.
4 Star
Business
Yes, Crowne Plaza Chicago O'Hare Hotel & Conference Center by IHG has pool(s) that belong to one or more of the following categories: Indoor Pool, Pool Lap Lanes.
No, a spa isn't available at Crowne Plaza Chicago O'Hare Hotel & Conference Center by IHG.
Yes, Crowne Plaza Chicago O'Hare Hotel & Conference Center by IHG welcomes dogs.
Yes, parking facilities are available at Crowne Plaza Chicago O'Hare Hotel & Conference Center by IHG.
Yes, Crowne Plaza Chicago O'Hare Hotel & Conference Center by IHG has a gym.
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