Distinction Hotel Rotorua

Rotorua, 390 Fenton Street-38.158711,176.254177(Show on Map)

7.8

Good

+5 Photos

+ 3 Photos3

Checkin - Checkout datesSat, 14 Nov - Sun, 15 Nov14 Nov - 15 Nov

Info

Summary of reviews

Summarized by AI

Distinction Hotel Rotorua receives widespread praise for providing a well-rounded and pleasant stay for guests. Its favorable location in a quiet and pleasant area allows for easy access to Rotorua’s attractions with ample parking facilities adding to the convenience. Despite minor mentions of sulfur smells and occasional noise, guests generally appreciate the central position close to shops and sights like Te Puia. The hotel’s breakfast offerings are frequently highlighted as a standout feature. Guests enjoy the delicious and diverse buffet which provides a substantial start to the day, though some suggest a greater variety and more vegetarian options would improve it. The friendly and helpful staff further enhance the positive breakfast experience. Dining at the hotel's restaurant, especially Mr. Yakitori, is a highlight for many, who commend the high-quality food and convenient room service. However, some found dinner at the bar to be just average. The relaxing poolside dining option also adds to the positive culinary experience. Rooms at Distinction Hotel Rotorua are consistently described as clean, comfortable and spacious with particularly high praise for the comfortable beds ensuring a good night's sleep. However, the decor appears dated to some and there are occasional complaints about cleanliness and upkeep. Some detractors note issues with musty smells or areas not being thoroughly cleaned. The hotel's staff consistently receive high commendations for their friendly and helpful demeanor, contributing significantly to the overall guest satisfaction. Efficient service and prompt maintenance add to the positive atmosphere of the hotel. The pool facilities are another major attraction with heated pools and a unique grotto setting receiving positive remarks. These amenities are especially appreciated by families, who also benefit from spacious accommodations and additional facilities like spas and laundry services. Despite minor issues with towel availability, the pool area enhances the hotel’s appeal. Parking at the hotel is generally seen as convenient and secure, adding to the hassle-free experience for guests, though some mention the need for improved internal access from the parking area. In summary, Distinction Hotel Rotorua provides a comfortable, family-friendly and conveniently located stay with standout features like delicious breakfast offerings, high-quality dining, comfortable beds and superb pool facilities, all supported by an attentive and friendly staff. Improvements in room updates and consistent cleanliness would further enhance guests' experiences.

Categories

Golf

AI-generatedThis hotel is conveniently located across the road from Arikikapakapa Rotorua Golf Club, an 18-hole course voted among the top 25 in New Zealand. It offers 3 restaurants, a bar, heated spa pools, a fitness centre, free car parking and free Wi-Fi access.

Honeymoon

AI-generatedProvides comfortable accommodations and a range of amenities, making it a suitable option for couples seeking a relaxing stay in Rotorua.

Family

AI-generatedDistinction Rotorua Hotel provides a central location and comfortable accommodations for families. Rotorua is a hub of cultural and geothermal activities, offering unique experiences for all ages.

Business

AI-generatedThe Distinction Rotorua Hotel & Conference Centre features venues and flexible spaces for conferences and events. It includes an intimate-sized Boardroom, Cards Lounge with natural light, and the expansive Fenton Conference Centre. Complimentary mountain bike storage and in-house restaurants and bars are available.

Parking

AI-generatedAs a hotel, Distinction Rotorua typically includes parking facilities for guests. The hotel's infrastructure ensures structured parking spaces and easy accessibility, making it convenient for travelers.

Accessible

AI-generatedDistinction Hotel Rotorua is wheelchair accessible. They also offer Superior 2 Bedroom Accessible Suites suitable for guests requiring wheelchair access.

Gym

AI-generatedDistinction Hotel Rotorua offers a well-equipped gym for guest use. Additionally, the hotel provides a heated outdoor swimming pool and unique underground private grotto spas, offering a blend of fitness and relaxation amenities.

4 Star

AI-generatedThis 4-star hotel offers a range of quality accommodations and resort-like facilities. It is located near the Whakarewarewa Forest, making it ideal for mountain biking, and includes bike storage and wash-down facilities. The hotel features a heated outdoor swimming pool and spa, along with multiple dining options.

Pool

Outdoor Pool

Romantic

Free Wi-Fi

Outdoor Pool

Check-in - Check-out

Check In:

14:00

Check Out:

10:00

Facilities

Parking

Restaurant

Room service

Meeting/banquet facilities (additional charge)

Bar

24-hour front desk

Fitness centre

Golf course (within 3 km) (additional charge)

Garden

Non-smoking rooms

Babysitting/child services (additional charge)

Laundry (additional charge)

Dry cleaning (additional charge)

Facilities for disabled guests

Barber/beauty shop

Family rooms

Breakfast in the room

Ironing service (additional charge)

Free parking

Internet services

Lift

Safety deposit box

Valet parking

Hot tub/Jacuzzi

Soundproof rooms

Packed lunches

Tour desk

Heating

Fax/photocopying (additional charge)

Luggage storage

WiFi

Outdoor pool

Free WiFi

Non-smoking throughout

Designated smoking area

Outdoor pool (all year)

Concierge service

Shuttle service (additional charge)

Special diet menus (on request)

Trouser press (additional charge)

Daily housekeeping

Parking on site

Private parking

WiFi available in all areas

Kids' meals (additional charge)

Accessible parking

Heated pool

Shallow end

Wine/champagne (additional charge)

Coffee house on site

Sun loungers or beach chairs

Sun umbrellas

Outdoor furniture

Fence around pool

Steam room

Fitness

Shuttle service

Happy hour (additional charge)

24-hour security

Key access

Smoke alarms

CCTV in common areas

CCTV outside property

Fire extinguishers

Swimming pool

Food can be delivered to guest accommodation

Staff follow all safety protocols as directed by local authorities

Shared stationery such as printed menus, magazines, pens, and paper removed

Process in place to check health of guests

First aid kit available

Cashless payment available

Invoice provided

Room Types

Superior RoomThis room features satellite TV, a refrigerator and tea and coffee making facilities.

Deluxe Twin RoomUpgraded guest room, many of which have a balcony with a view.

Junior SuiteThis refurbished suite features garden views and a flat-screen TV with internet capabilities. It has a separate bedroom, a dining/lounge area and an en suite bathroom.

Deluxe King RoomThe spacious double room provides air conditioning, a tea and coffee maker, a balcony with pool views as well as a private bathroom featuring a bath. The unit offers 1 bed.

Standard RoomThe spacious twin/double room offers a tea and coffee maker, a wardrobe, as well as a private bathroom featuring a bath and a shower. The twin/double room provides a safe deposit box, a carpeted floor, heating and a flat-screen TV with cable channels. The unit offers 2 beds.

Executive SuiteThis spacious suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. This suite has a tea and coffee maker, a seating area, a flat-screen TV with cable channels and a balcony. The unit has 1 bed.

Guest Reviews

7.8

Good

Review Summaries

Summarized by AI

Location

The Distinction Hotel Rotorua boasts a favorable location celebrated by many guests. It's found in a quiet and pleasant area, making it an ideal base for those seeking a peaceful retreat. Though a bit of a drive to the town center might be necessary, the hotel’s proximity to the renowned Te Puia and other local attractions more than compensates for this. Guests appreciated its central position, which is close to shops and handy for exploring Rotorua and its many highlights. Additionally, the convenience of having good parking facilities has been noted. Despite occasional mentions of a sulfur smell in the area, the overall sentiment towards the hotel's location remains highly positive.

Breakfast

Distinction Hotel Rotorua generally receives favorable feedback regarding its breakfast offerings. Guests praise the buffet breakfast for being delicious, diverse and having plenty of options. Many reviews highlight breakfast as a standout feature, noting it as a fantastic start to the day with kids particularly enjoying the variety available. There are mentions of specific favorites like the mango smoothie and the breakfast being phenomenal and awesome. However, several guests express that the selection could be more varied with some finding the choices a bit limited compared to other hotels in the same price range. A few reviews specifically mention a lack of options for vegetarians and a shortage of fresh fruits in the buffet. Despite these critiques, the overall sentiment remains positive with many guests appreciating the inclusion of breakfast in the room price and finding it to be excellent value. The helpful and friendly staff also add to the positive breakfast experience, making it a noteworthy part of the stay at the hotel.

Dinner

At the Distinction Hotel Rotorua, the dining experience seems to be a highlight for many guests. Visitors frequently praise the food for its exceptional quality and delightful flavors. The Mr. Yakitori restaurant is often mentioned as being particularly delicious with guests also enjoying the Japanese cuisine on offer. The hotel’s restaurant is highlighted for its excellent meals with specific mentions of scrumptious T-bone steaks and rib-eye dishes. Room service stands out as well with some calling it the best they've had in a long time. Guests also appreciate the option to have food and drinks served poolside, enhancing their relaxation. Additionally, the bar receives positive remarks for its friendly and amazing service, though some found the dinner at the bar to be just okay. Overall, dining at the Distinction Hotel Rotorua is praised for its variety, high quality and convenience, making it a memorable part of the stay for many.

Rooms

Guests of the Distinction Hotel Rotorua have shared a mix of impressions about the rooms with a general consensus highlighting several positive aspects. Many reviews point out that the rooms are consistently clean, comfortable and cozy, which seems to be a significant factor in guest satisfaction. The beds, in particular, have been frequently mentioned as comfortable, ensuring a good night's sleep for visitors. The size of the rooms has also been praised with some guests finding the space to be amazing and accommodating for families. Additionally, amenities within the rooms have been described as good, including clean bathrooms and the availability of a nice pool and spa area. However, the hotel does show signs of age with multiple guests noting that the decor is a bit drab, dated and in need of some refreshing. Some rooms reportedly have an old smell and in a few instances, guests felt that their rooms hadn't been adequately cleaned or had an unused feeling. Despite these minor drawbacks, the overall sentiment is that the rooms are generally nice, reasonably clean and provide a comfortable stay. The occasional modern room adds a touch of contemporary comfort and for those seeking a spacious and quiet environment, the hotel delivers well on these fronts. Nonetheless, some improvements in cleanliness and updates in decor could further enhance the guest experience.

Beds

The beds at Distinction Hotel Rotorua are frequently praised for their comfort with many guests highlighting that they are very comfortable, extremely comfortable and even some of the most comfortable they have experienced. Descriptions such as comfy, warm, clean and super comfy also appear in several reviews, suggesting that the hotel places a strong emphasis on providing comfortable sleeping arrangements. Guests reported having restful sleeps and excellent experiences with the beds. However, it is noted that there were isolated complaints about bed comfort and cleanliness with some mentioning itchy or dirty mattresses. Overall, the majority of the feedback suggests that the beds at this hotel contribute positively to the overall guest experience.

Cleanliness

Distinction Hotel Rotorua presents a mixed bag when it comes to cleanliness. Many reviews highlight the general cleanliness of the property, noting that rooms are often clean, tidy and presentable. Several guests appreciated the clean and nice rooms, complemented by beautiful views from the balconies. Positive mentions also extend to the clean facilities and friendly staff, making for an overall pleasant atmosphere. However, there are areas that need significant attention. Multiple reviews point out issues with cleanliness in specific areas. Some rooms appeared unused and not thoroughly cleaned and there were mentions of dirty, smelly bedsheets and musty smells. The hotel’s age shows in certain features with carpets described as never shampooed and visible dust. The bathrooms, in particular, drew criticism for not being cleaned properly with some reviewers finding mould, dirty fixtures and an unsatisfactory smell. Housekeeping inconsistencies were a recurring theme with reports of unvacuumed floors, unchanged bedding and areas missed under the beds. The pool area, while clean and tidy, could benefit from a revamp and better heating. In summary, while the Distinction Hotel Rotorua has many clean aspects and commendable staff, it faces distinct challenges with detailed and consistent cleaning practices.

Staff

Distinction Hotel Rotorua boasts a team of exceptionally friendly and helpful staff who consistently receive high praise from guests. The reception team, described as warm and accommodating, ensures a smooth check-in and check-out experience and many guests noted their efficiency and courteous demeanor. The night shift crew also stood out for their polite and attentive service, reinforcing the round-the-clock support provided by the hotel. Although one review suggested a need for the front desk to revisit their job description, the overwhelming sentiment reflects a positive and engaging interaction with the staff across all areas of the hotel. Guests frequently highlighted the promptness with which the staff maintained the facilities, ensuring well-stocked supplies and quick clearance of tables. This level of detail extended to the overall environment, contributing to a pleasant stay. The staff’s willingness to go above and beyond left a lasting impression with many guests emphasizing their amiability and readiness to assist. Overall, the combination of friendly and efficient service at Distinction Hotel Rotorua is a significant factor that enhances guests' experiences and encourages them to return. The feeling of being well-taken-care-of resonates deeply with visitors, making the staff a standout feature of the hotel.

Pool

Distinction Hotel Rotorua offers an impressive pool experience that delights many guests. The pools, often highlighted as a major attraction, provide a warm and inviting atmosphere, perfect for families and individuals alike. Heated pools contribute to the enjoyment, ensuring a pleasant swim any time of the day. Kids particularly enjoy the pool, making it an ideal spot for family gatherings. The combination of outdoor pools, spa pools and the unique grotto setting adds to the appeal. Guests frequently commend the lovely and well-maintained pool area, which becomes a central part of their stay, often being described as fantastic and amazing. The hot pools are a standout feature, offering relaxation and comfort for those seeking a soothing soak. However, some guests have noted instances where the pool area ran out of towels, suggesting an area for improvement. Despite minor drawbacks, the overall pool facilities at Distinction Hotel Rotorua provide a rejuvenating experience, enhanced by a helpful and friendly staff, adding to the positive ambience of the stay.

Parking

Distinction Hotel Rotorua offers various parking options with guests frequently noting the ease and convenience of the experience. The secured, gated off-road parking comes at no cost, providing peace of mind for visitors. Many appreciated the straightforward access, describing the parking as easy and hassle-free. However, some mentioned the lack of internal access to the hotel from the parking area, necessitating a brief walk down the street. Additionally, parking availability can be limited during nearby events. Overall, the free and secure parking is a definite highlight, though minor logistical improvements could enhance convenience further.

Family

Distinction Hotel Rotorua offers a range of enjoyable amenities for children, making it a pleasant choice for family stays. The hotel features a heated pool that is a particular hit with young guests, repeatedly highlighted as a favorite in numerous reviews. Families appreciate the spacious accommodations, such as the large suites that provide ample space for everyone. The hotel staff receives praise for their friendliness and excellent service, adding to the overall positive family experience. Additional facilities, including a spa and a laundry, contribute to the convenience and enjoyment of the stay. While some comments suggest that the hotel might not be the most modern, the overall impression remains favorable, especially for those traveling with children. Families staying at the hotel also noted its good value for money and convenient location, making it a well-rounded option for those planning a family trip. Despite some minor drawbacks, the hotel effectively caters to the needs of both adults and children, ensuring a pleasant stay for all.

FAQ

Yes, Distinction Hotel Rotorua has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at Distinction Hotel Rotorua.

No, Distinction Hotel Rotorua doesn't allow dogs.

Yes, parking facilities are available at Distinction Hotel Rotorua.

Yes, Distinction Hotel Rotorua has a gym.

Location

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