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Summary of reviewsPullman Rotorua enjoys widespread acclaim for its exceptional location in the heart of Rotorua, offering easy access to various dining options and key attractions like the lake, Government Gardens and Ohinemutu Maori village. This convenient positioning, alongside modern and clean rooms with stunning lake views from upper floors, makes it a favored choice for tourists and business travelers alike.
The breakfast experience at Pullman Rotorua is generally rated highly with guests appreciating the diverse selection and quality of the buffet. Many describe it as delicious and offering good value for money, although some suggest improvements in service speed and variety. The on-site restaurant garners positive remarks for the quality and taste of its meals, highlighted by friendly service, although the limited menu and high prices draw some criticism.
The guest rooms are a significant strong point, frequently noted for their cleanliness, spaciousness and modern amenities. Features like large showers, comfy beds and impressive views are commonly praised, though some guests report issues with room layout and functionality. Cleanliness is a hallmark with many guests describing the rooms and facilities as immaculate.
The staff at Pullman Rotorua are frequently commended for their friendliness, helpfulness and professionalism. Guests often mention the staff’s efforts to provide exceptional service, creating a welcoming and accommodating environment, though some inconsistencies in service quality are noted.
WiFi quality at the hotel sees mixed reviews with some guests finding it reliable and fast, while others report connectivity issues and slow speeds. The gym, although small, receives praise for its well-maintained, modern equipment, providing a positive workout environment.
Parking at Pullman Rotorua is a contentious issue with many guests finding the valet service expensive and occasionally congested. The limited and pricey parking options are seen as a drawback given the hotel's otherwise high standards.
Families find Pullman Rotorua accommodating and comfortable with friendly staff and suitable facilities like a family pool and playground. However, certain room layouts and privacy issues, along with additional costs for parking, are noted as areas for improvement.
Comfortable beds at the hotel are a recurring positive theme, providing guests with restful sleep and contributing to the overall guest experience. Despite some complaints about bed firmness and older furnishings, the majority of feedback points to a high level of comfort.
The five-star status of Pullman Rotorua receives mixed evaluations. While guests praise the hotel's modern, luxurious feel and clean accommodations, some feel that certain amenities and services fall short of five-star expectations, particularly in comparison to more established luxury hotels.
Accessibility features receive specific praise for their thoughtful design, catering well to guests with mobility needs through wheelchair-friendly room layouts and showers.
Overall, Pullman Rotorua stands out for its excellent location, clean and comfortable rooms and helpful staff, making it a strong choice for visitors to Rotorua, despite some areas in need of improvement. Show more
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Categories
Luxury Hotel
A 5-star luxury hotel located in the heart of Rotorua, offering 130 luxurious rooms and suites. It provides a comprehensive experience with an energizing gym, a day spa, vibrant dining options, and a chic bar.
Hotel Taking Steps Towards Sustainability
This eco-certified hotel maintains a keen focus on sustainability and local sourcing, with at least 80% of its food being locally sourced and organic. It promotes sustainable travel by offering e-bike rentals to reduce carbon footprint. The hotel has a comprehensive recycling policy, uses at least 80% LED lighting, and avoids plastic coffee stirrers and drinking straws.
Hotel for Honeymoon
Located in the city center, this hotel is within walking distance of the lakefront and eateries. The rooms are clean and comfortable, and the service is friendly and professional, offering a luxurious experience for couples.
Family Friendly Hotel
This hotel may offer amenities suitable for families, such as spacious rooms or recreational facilities.
Romantic Hotel
Situated in the heart of the city, minutes from the lakefront, this hotel offers luxurious rooms and suites, a day spa, and a chic bar. Its central location makes it easy to explore nearby attractions and enjoy fine dining, perfect for a romantic city escape.
Business Hotel
This hotel offers 5 dynamic meeting rooms with hyper-connectivity, making it perfect for business travelers and conference delegates. It is centrally located, near the lakefront, and offers luxurious rooms, an energizing gym, a day spa, vibrant dining, and a chic bar.
Hotel with Parking
Pullman Rotorua has parking available for guests. Specific details about the type or cost of parking were not available in the search results.
EV charging stations
Hotel with Gym
The Pullman Rotorua features an expansive Fit Lounge, described as a perfect retreat to work out in. It is equipped with state-of-the-art cardio equipment and free weights, and is accessible 24 hours a day, providing modern and quality facilities.
Hotel with EV Charging Stations
The Pullman Rotorua has four electric vehicle charging stations available for guests. These include Tesla recharging units and electric car recharging units with varying power outputs (up to 22 kVA mentioned), featuring SAE J1772/CCS1 plugs.
5-Star Hotel
Located in the heart of Rotorua, moments away from the lakefront, this hotel provides luxurious rooms and suites, a gym, a day spa, and vibrant dining options. It's an ideal base for exploring the region's geothermal attractions and iconic sites.
Accessible Hotel
Room Types
Superior King Room with City ViewOffering city views, this room features contemporary design. It has a 50-inch smart TV, WiFi, a minibar, a work desk, rain shower and bath amenities. A pillow menu is available.
Superior King Room with Lake ViewOffering lake views, this room features contemporary design. It has a 50-inch smart TV, WiFi, a minibar, a work desk, rain shower and bath amenities. A pillow menu is available.
Superior Queen Room with Two Queen Beds and City ViewOffering lake views, this room features contemporary design. It has a 50-inch smart TV, WiFi, a minibar, a work desk, rain shower and bath amenities. A pillow menu is available.
Deluxe King Room with City ViewThis double room features a sofa and minibar.
Deluxe King Room with Lake ViewThis double room has a bathrobe and minibar.
Superior King Suite with City ViewThis suite has a tea/coffee maker and bathrobe.
Deluxe Executive King Room with Lake ViewOffering free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, a safe deposit box as well as lake views. The unit has 1 bed.
Deluxe Executive King Room with City ViewProviding free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, a safe deposit box as well as city views. The unit offers 1 bed.
Executive King Suite with Lake ViewThe unit has 1 bed.
Guest Reviews
8.1
Very Good
Location
Pullman Rotorua is widely celebrated for its exceptional location, strategically positioned right in the heart of Rotorua. Guests emphasize its close proximity to a myriad of dining options with Eat Street being a frequent highlight, offering a convenient array of restaurants and bars within walking distance. Additionally, the hotel is centrally located, making it an ideal base for exploring key attractions such as the lake, Government Gardens, Ohinemutu Maori village and several spas. This superb setting not only provides stunning lake views from upper floors but also ensures that most activities and venues are just a short stroll away, including the city center, shops and cultural sites. The hotel's modern and clean rooms, combined with its top-notch location, make it a perfect choice for both tourists and business travelers seeking convenience and accessibility in Rotorua.
Breakfast
Pullman Rotorua offers a breakfast experience that receives a mix of praise and constructive feedback from guests. Many visitors appreciate the diverse selection and quality of the buffet, noting that it includes a good variety of both hot and cold options with some highlighting it as delicious, fresh and modish. The breakfast was predominantly described as excellent with some guests finding it superb and amazing, adding good value for money.
However, there are several areas where improvement could be made. Guests occasionally found the hot breakfast items to be cold and the breakfast service could be slow at times. The breakfast area often became crowded, leading to a somewhat chaotic atmosphere. Additionally, some guests noted that the breakfast, although good, can be overpriced and there were remarks about it lacking variety on certain days.
Despite these issues, many travelers still recommend the breakfast for its overall quality and variety, making it a popular choice among families and individuals alike. The breakfast environment and the efforts of the kitchen staff generally received positive feedback.
Dinner
The dinner experience at Pullman Rotorua's on-site restaurant presents a mixed but generally positive picture. On the positive side, many guests praise the food quality, describing the meals as tasty, delicious and well-cooked. Several reviewers singled out specific dishes, such as the steak and eye fillet, as particularly excellent. Additionally, the friendly service from the restaurant staff garnered appreciation, contributing to an overall enjoyable dining experience for many guests.
However, the experience was not uniformly stellar. A number of guests expressed dissatisfaction with the limited and overpriced menu options, noting a lack of vegetarian dishes and generally high costs. Service issues also surfaced with some diners experiencing slow service and room service meals arriving cold. The organization of meal times and availability also drew some criticism, particularly on busy nights where reservations were hard to come by.
In summary, while the food at Pullman Rotorua's restaurant is often praised for its quality and taste, issues such as high prices, limited menu options and occasional service lapses may detract from the overall dining experience.
Rooms
The guest reviews of Pullman Rotorua paint a largely positive picture of the hotel rooms, highlighting their cleanliness, spaciousness and modern amenities. Many guests were pleased with the room size, finding them to be large, comfortable and well-appointed with standout features such as big showers, comfy beds and stunning views, especially from higher floors. The contemporary decor and stylish furnishings were frequently noted and some guests appreciated thoughtful touches like free room upgrades and complimentary amenities.
However, there were some criticisms. While room service and cleanliness were generally praised, some guests encountered issues with room layouts that impacted privacy and functionality. Instances of incomplete or delayed housekeeping services were also mentioned. Additionally, a few guests felt the rooms were overpriced given their size and the basic nature of some amenities, such as the lack of a microwave, minibar or adequate seating arrangements.
Despite these drawbacks, the hotel's excellent location, friendly and helpful staff and overall modern and clean environment contributed to many enjoyable stays. The hotel's commitment to maintaining cleanliness and offering comfortable, spacious rooms with modern features seems to resonate well with most guests, making it a recommended choice for a stay in Rotorua.
Beds
The beds at Pullman Rotorua receive largely positive feedback from guests with many highlighting their comfort and size. Various reviews described the beds as comfortable, soft and clean, contributing to a restful night's sleep. Guests appreciated the large, king-sized beds and the quality of the bedding, noting the excellent pillows and clean mattresses. There are numerous mentions of super comfy and very comfortable beds and some even described them as like sleeping on clouds or divine.
However, some reviews pointed out issues, including beds that were too hard or too soft, leading to discomfort or back pain. A few guests mentioned older or worn beds with broken latches or poking wires and some noted that the pillows could be improved to avoid neck stiffness. Despite these occasional negative comments, the overall consensus is that the beds at Pullman Rotorua offer a high level of comfort and contribute positively to the guest experience, contributing to clean, comfortable and modern accommodations.
Cleanliness
The reviews for Pullman Rotorua predominantly highlight the exceptional cleanliness of the hotel with numerous guests emphasizing the immaculate state of the rooms. Many praised the clean and tidy rooms, noting their modern, spacious and well-presented conditions. The hotel itself was described as stunning with cleanliness extending to the lobby areas and general facilities. Guests frequently mentioned the high standards of hygiene, stating that the rooms were cleaned thoroughly and often left spotless. Room cleaning services were frequently commended for their efficiency, although some users noted occasional lapses such as stained towels or rooms not being made up promptly. Overall, the combination of modernity, cleanliness and comfort were significant positives for the guests, despite a few critiques regarding housekeeping consistency.
Staff
The guest reviews of Pullman Rotorua frequently highlight the hotel's staff as a key factor in their positive experiences. Reviewers consistently praise the staff for their friendliness, helpfulness and professional demeanor. Many guests specifically mention instances where staff went above and beyond, such as providing complimentary services or helping to celebrate special occasions. The receptionists, especially Cleo, receive several commendations for their efficiency and ability to handle busy check-in periods smoothly. Additionally, specialized shoutouts were given to individuals like Tracy and Emma for their exceptional service from check-in to check-out.
The reviews are not without criticism, however. Some guests felt there were issues with understaffing, particularly at the reception, which sometimes led to delays and a need for better management. A few reviewers encountered rude or unhelpful staff, indicating inconsistencies in service quality. Despite these occasional setbacks, the majority of the feedback emphasizes a welcoming and accommodating environment with numerous guests appreciating the warm, courteous and professional nature of the hotel's personnel.
Overall, the staff at Pullman Rotorua are depicted as a dedicated and pleasant team, who contribute significantly to a comfortable and enjoyable stay, albeit with some room for improvement in consistency and management.
Wi-Fi
The wifi experience at Pullman Rotorua received mixed reviews from guests. On the positive side, many found the wifi to be very good, great, fast and strong enough for activities like video calls. Some guests highlighted specific attributes such as the ease of signing up and sufficient speed for streaming services like YouTube. However, numerous guests expressed dissatisfaction, pointing out that the wifi was weak, slow or down during their stay. Some noted issues with connectivity, intermittent cutting off and basic limited plans. Additionally, the lack of access to services like Netflix and printed TV guides detracted from the overall experience. While some guests enjoyed pleasant and reliable wifi, the experience was not consistent for everyone.
Gym
The gym at Pullman Rotorua receives much praise from guests for its commendable features. Many describe it as well-equipped with modern, quality equipment and note the cleanliness of the facilities. Despite being on the smaller side, the gym appears to have everything necessary for a satisfying workout. The interior is characterized as modern, adding to the overall pleasant experience. While there are mentions of the gym needing some revamping, the majority of reviews highlight its excellent condition with new equipment and well-maintained spaces. Overall, the gym facilities at Pullman Rotorua contribute positively to the hotel experience, providing a great fitness environment for guests.
Parking
Parking at Pullman Rotorua has generally been a point of contention among guests. The primary concern is the expense with valet parking costing around $45 to $49 per night, which many found overpriced. Some guests appreciated the convenience and prompt service of the valet parking, while others found it congested and limited, often leading to long waits during busy times.
Street parking is widely available but can be inconvenient and, at times, metered. There were also mentions of public parking being expensive and the lack of free options, both on-site and nearby. Some guests noted the lack of transparency regarding parking costs and the inconvenience it caused.
Despite the prime city location contributing to limited parking options, many felt that the parking arrangements could be improved to match the otherwise high standards of the hotel. The uncovered nature of the parking facilities and the additional cost for parking added to their concerns.
Overall, guests felt that parking should be more inclusive in the hotel services, especially considering the premium rates charged.
Family
Pullman Rotorua emerges as a family-friendly destination, offering a blend of comfort, convenience and kid-specific amenities. Guests consistently highlight the hotel's accommodating staff and welcoming atmosphere for families, making it suitable for family vacations. The room sizes are deemed acceptable for family stays and the breakfast receives high praise with a helpful chef adding to the pleasant experience.
The hotel's facilities are generally appreciated with a family pool and a large playground for kids being notable highlights. Nearby family-friendly options add to the hotel's appeal. Although some standard rooms lack privacy due to open-plan bathrooms and others don't have windows, upgrades to family suites offer a better solution. Valet parking and the lack of a family room might incur additional costs and separate bathrooms are better for those with privacy concerns.
The location is excellent and facilities were well-received, contributing to an overall enjoyable stay for families. While certain aspects like parking and room layout may need improvement for more comfort, the overall feedback indicates Pullman Rotorua as a commendable choice for family trips.
5 Star
Pullman Rotorua garners mixed reviews when it comes to its five-star status. Many guests highlight its modern, luxurious lobby and clean, new accommodation which generally meets high standards. The hotel boasts quality equipment and bedding, underscoring a level of comfort expected from a high-end establishment. Some reviews mention that the hotel does meet five-star expectations in general and its reasonably priced services for a five-star rating are appreciated.
However, there are multiple critiques suggesting that Pullman Rotorua falls short of the five-star mark. Some guests were disappointed by the absence of amenities like a swimming pool or bathtubs, which are often standard in five-star hotels. The bar service frequently came under criticism with mentions of needing more general training and not meeting five-star service standards.
Moreover, there are mentions of the decor not aligning with the expected five-star quality and several reviews commented that the overall facilities did not justify the price paid, labeling the experience as not worth five-star costs. It seems that while the hotel performs well in certain areas, there are notable gaps when compared to typical five-star hotel standards.
Accessible
The Pullman Rotorua hotel receives a blend of perspectives on its accessibility features. On the positive side, the rooms are praised for having a great layout and specific design catering to wheelchair access, including special showers for guests with disabilities. Accessibility features are thoughtfully incorporated throughout the venue and many local spots around the hotel are easy to access, making it a convenient location for guests with mobility issues.
However, there are some areas for improvement. The information provided about accessibility can sometimes be insufficient and not all guests found accessible parking readily available. Additionally, while some disability rooms are well-equipped, feedback on the bathroom facilities in these rooms was less favorable. Despite the few shortcomings, the hotel's overall commitment to accessibility is noted, making it a viable option for guests with disabilities who are visiting Rotorua.
Honeymoon
Pullman Rotorua offers a luxurious and romantic setting, making it an ideal destination for couples celebrating special occasions like honeymoons and anniversaries. Guests have praised the plush decor and modern amenities of the suites, describing them as perfect for a romantic getaway. Special touches, such as a platter and dessert, are provided for honeymooners, enhancing the celebratory experience. The hotel features luxury accommodations that have been highly appreciated for their elegant presentation and comfort. Although some feedback mentioned disappointment, many found it a great choice for a memorable honeymoon stay.
Luxury
Pullman Rotorua offers a remarkable and luxurious experience for its guests with numerous reviews highlighting the positive aspects of their stay. The hotel impresses with its high-end and upscale facilities, which are clean, modern and aesthetically pleasing. Guests frequently mention the plush and comfortable design, including the sophisticated decor that adds a real touch of luxury to their experience.
The hotel rooms are immaculately clean, featuring luxurious amenities such as a luxury bathtub and high-quality hand-wash. The property boasts new-looking facilities that emit a boujee aesthetic, living up to the standards of a premium five-star hotel. The luxurious vibe of the hotel extends from the interior to the exterior, providing an amazing visual appeal that does not go unnoticed.
Guests also appreciate the excellent customer service with friendly and helpful staff contributing significantly to the overall positive impression. Despite some criticisms, the majority of reviews reflect a stay that feels luxurious and high-end, offering great value for the cost. The central location of the hotel with lake views also adds to the upscale experience, making it stand out as the only five-star hotel in Rotorua, often touted as the best in town.
Romantic
Nestled in a prime location, Pullman Rotorua provides an ideal setting for a romantic getaway. Guests often highlight their special occasions, such as anniversaries and first nights away in years, celebrated with the comfort of lovely rooms and the luxury of upgraded lake views. The romantic ambience is enhanced by quiet and peaceful facilities, making it a perfect choice for couples seeking privacy and comfort. The bar offers enjoyable cocktails that contribute to the overall romantic experience.
However, opinions are mixed regarding privacy with some guests noting a lack of it due to the unusual bathroom setup. Despite this, the staff's warm and welcoming service, alongside thoughtful touches like arranging cakes for anniversaries, enrich the romantic vibes. The hotel's proximity to romantic spots and its stunning top-floor views provide an inviting environment for a memorable escape with a loved one.
No, Pullman Rotorua doesn't have any pool.
No, a spa isn't available at Pullman Rotorua.
No, Pullman Rotorua doesn't allow dogs.
Yes, parking facilities are available at Pullman Rotorua.