Sudima Hotel Lake Rotorua
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Summary of reviewsSudima Hotel Lake Rotorua receives high praise for its prime location, providing guests easy access to Rotorua's key attractions and amenities. Nestled next to Lake Rotorua and opposite the Polynesian Spa, it offers beautiful lake views and ample parking with free EV charging. This central positioning allows for straightforward access to tourist spots, restaurants, supermarkets and event venues, making it a highly convenient choice for travelers.
The breakfast at the hotel is frequently lauded for its quality and variety. The buffet’s hot food options and generous spread cater well to both adults and children. Despite some guests noting a lack of variety and occasional temperature issues with the food, the majority appreciate the breakfast for its good value and the friendly, helpful staff that enhance the dining experience.
Dining at Sudima Hotel Lake Rotorua is well-regarded with guests enjoying the exceptional quality and variety of food. The Maori show accompanying the dinner buffet is a special highlight. Room service also receives high marks for being delicious and good value for money. Mixed reviews do exist with some finding the menu limited or pricey and experiencing occasional closures of the restaurant and cultural performances.
Rooms are generally described as cozy, warm and spacious with modern amenities. Comfortable beds and lake views are commonly highlighted. However, several guests noted that some rooms appear dated and in need of renovation, citing issues like old decor and lapses in cleanliness.
Cleanliness at the hotel receives mixed reviews. Many guests find the rooms and public areas to be exceptionally clean and well-maintained. In contrast, others encounter issues with thoroughness, mentioning dirty bathrooms, dusty rooms and inconsistent housekeeping standards.
The staff consistently receives positive remarks for their friendliness and helpfulness, providing excellent customer service despite occasional long wait times at reception. Their professional and courteous service significantly enhances the guest experience.
WiFi experiences vary with many guests praising the strong signal and satisfactory speed, while others encounter intermittent connectivity and unstable signals, affecting the quality of their stay.
The pool offers a mixed experience. While appreciated for its warm, heated water and enjoyed by families, issues such as small size, crowding, cleanliness and maintenance closures detract from the overall experience.
Families particularly enjoy the hotel for its family-friendly atmosphere and suitability for children. The spacious rooms and proximity to local walking trails and family-friendly locations enhance its appeal. The pool and breakfast buffet are additional highlights for young guests.
The beds are largely praised for their comfort, contributing to a restful stay. However, the occasional criticism regarding poorly made beds or worn-out mattresses does exist, but the overall sentiment is positive.
Guests have mixed feelings about the hotel’s four-star rating with some seeing it meet the standards, while others feel updates are needed. The business travelers find the location convenient despite long check-in times and the hotel is commended for its accessibility, proving to be a good option for travelers with disabilities.
In summary, Sudima Hotel Lake Rotorua offers a pleasant and convenient stay, particularly favored for its location, friendly staff and comfortable accommodations, though it has areas that could benefit from improvement.
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The breakfast at the hotel is frequently lauded for its quality and variety. The buffet’s hot food options and generous spread cater well to both adults and children. Despite some guests noting a lack of variety and occasional temperature issues with the food, the majority appreciate the breakfast for its good value and the friendly, helpful staff that enhance the dining experience.
Dining at Sudima Hotel Lake Rotorua is well-regarded with guests enjoying the exceptional quality and variety of food. The Maori show accompanying the dinner buffet is a special highlight. Room service also receives high marks for being delicious and good value for money. Mixed reviews do exist with some finding the menu limited or pricey and experiencing occasional closures of the restaurant and cultural performances.
Rooms are generally described as cozy, warm and spacious with modern amenities. Comfortable beds and lake views are commonly highlighted. However, several guests noted that some rooms appear dated and in need of renovation, citing issues like old decor and lapses in cleanliness.
Cleanliness at the hotel receives mixed reviews. Many guests find the rooms and public areas to be exceptionally clean and well-maintained. In contrast, others encounter issues with thoroughness, mentioning dirty bathrooms, dusty rooms and inconsistent housekeeping standards.
The staff consistently receives positive remarks for their friendliness and helpfulness, providing excellent customer service despite occasional long wait times at reception. Their professional and courteous service significantly enhances the guest experience.
WiFi experiences vary with many guests praising the strong signal and satisfactory speed, while others encounter intermittent connectivity and unstable signals, affecting the quality of their stay.
The pool offers a mixed experience. While appreciated for its warm, heated water and enjoyed by families, issues such as small size, crowding, cleanliness and maintenance closures detract from the overall experience.
Families particularly enjoy the hotel for its family-friendly atmosphere and suitability for children. The spacious rooms and proximity to local walking trails and family-friendly locations enhance its appeal. The pool and breakfast buffet are additional highlights for young guests.
The beds are largely praised for their comfort, contributing to a restful stay. However, the occasional criticism regarding poorly made beds or worn-out mattresses does exist, but the overall sentiment is positive.
Guests have mixed feelings about the hotel’s four-star rating with some seeing it meet the standards, while others feel updates are needed. The business travelers find the location convenient despite long check-in times and the hotel is commended for its accessibility, proving to be a good option for travelers with disabilities.
In summary, Sudima Hotel Lake Rotorua offers a pleasant and convenient stay, particularly favored for its location, friendly staff and comfortable accommodations, though it has areas that could benefit from improvement.
Hotel near Golf Courses
This hotel is noted for having a golf course within 3 kilometers, with charges applying. It is also conveniently located 0.5 km from Government Gardens, which includes a golf course.
Hotel Taking Steps Towards Sustainability
This hotel is Toitū carbonreduce certified and is committed to significant carbon reductions and energy efficiency. It minimizes waste with recycle bins in rooms without liners, uses large refillable bathroom amenity bottles, and has eliminated plastic in its food and beverage service. The hotel operates an on-site veggie garden for its restaurant and supports native tree planting through its 'Go Green' initiative.
Family Friendly Hotel
While specific family amenities are not detailed, Sudima Hotels generally cater to families with spacious rooms and convenient locations. Sudima Hotel Lake Rotorua provides easy access to Rotorua's geothermal parks and cultural attractions.
Hotel with Swimming Pool
Sudima Hotel Lake Rotorua has a thermal pool for relaxation. It has an amazing location right near the lake.
Heated Pool Indoor Pool
Business Hotel
Sudima Hotel Lake Rotorua has four distinctive spaces for events, including the Rotoiti Room with a bar and stage, and the Tikitapu Room with lake views. Services include audio-visual specialists and tailor-made programs. The hotel also offers laundry rooms, a heated swimming pool, a spa, and massage services.
Accessible Hotel
This hotel offers a high level of accessibility with seven accessible rooms, all with adjoining additional rooms available. Features include accessible car parking, a lower check-in desk, lifts with tactile numbering and voice announcements, lowered security peep holes, and non-slip wet floors in accessible bathrooms. The restaurant, bar, and conference facilities are fully accessible, and menus and hotel services are available in Braille.
4-Star Hotel
This hotel is situated near Lake Rotorua, offering scenic views and comfortable accommodations. The hotel provides a range of amenities, including dining options and conference facilities. It is well-suited for both leisure and business travelers.
Hotel with Indoor Pool
This hotel is located on the shores of Lake Rotorua and features an indoor pool. It is adjacent to the Polynesian Spa, offering relaxation and easy access to spa treatments.
Hotel with Heated Pool
This hotel features a geothermally heated indoor swimming pool, offering a warm and relaxing swimming option regardless of the weather outside. Some facilities may also include private hot tubs.
Cheap Hotel
Guest Reviews
The Sudima Hotel Lake Rotorua is highly praised for its prime location, offering guests easy access to many of Rotorua's key attractions and amenities. Nestled next to Lake Rotorua and directly opposite the renowned Polynesian Spa, the hotel is ideally situated for those wanting to explore the city. Its close proximity to the city center ensures that restaurants, supermarkets, tourist spots and event venues, such as the Energy Events Centre, are all within comfortable walking distance. Guests particularly enjoyed the convenience of being centrally located, allowing for straightforward access to various landmarks and activities. Moreover, the hotel offers ample parking and even free EV charging, making it a practical choice for travelers. The ease of navigation and the beautiful lake views from the property further add to the charm, making the location a significant highlight for visitors.
The breakfast at Sudima Hotel Lake Rotorua consistently received praise from guests for its quality and variety. Many found the buffet breakfast to be delicious and highlighted the great selection of food available each day. It was frequently described as lovely, amazing and exceptional with guests particularly enjoying the hot food options and the generous spread that catered well to both adults and children.
Despite these positive remarks, there were a few criticisms. Some guests felt the breakfast options were repetitive, too standard or lacking in variety, particularly in terms of healthy options like salads. A few also mentioned that the food was barely warm or felt that the breakfast did not justify its price. Nevertheless, the majority of reviews appreciated the breakfast for its good value, quality and the convenience it offered.
The friendly and helpful staff at the breakfast service added to the pleasant experience for many guests, enhancing the overall satisfaction. Families, in particular, found the buffet enjoyable, noting that the kids loved it. With breakfast often included in the room rate or offered for free, many guests regarded it as a highlight of their stay, making their mornings convenient and enjoyable.
Dining at Sudima Hotel Lake Rotorua is generally met with praise, highlighted by the exceptional quality and variety of the food. Guests noted the restaurant food as being great and next-level good with particularly lovely meals and a solid menu that includes great choices for kids. The interactive Maori show that sometimes accompanies the dinner buffet is a special highlight, offering a unique cultural experience alongside the meal.
Room service also receives high marks for its delicious options and great value for money, making dining in just as enjoyable. The bar food and cocktails add to the positive dining experience, providing tasty alternatives.
However, there were a few mixed reviews with some guests finding the dinner menu limited and describing the restaurant meals as overpriced or of poor quality. There were also instances where the restaurant was closed or specific cultural dinners and performances were unavailable, which was a disappointment for those expecting these unique offerings.
Overall, despite some inconsistencies, the hotel's restaurant and room service generally leave a positive impression, making it a worthwhile dining option when staying at Sudima Hotel Lake Rotorua.
The rooms at Sudima Hotel Lake Rotorua offer a diverse range of experiences according to guest reviews. Positively, many guests found the rooms to be cozy, warm and spacious with modern and high-standard amenities. The comfortable beds and views of Sulphur Lake from some rooms were particularly appreciated. Guests also noted that the rooms are generally clean and tidy with some recent updates like new carpets contributing to this perception.
However, several reviews pointed out that the rooms appear dated and in need of renovation, especially the bathrooms. Issues such as old decor, old carpets and musty smells were mentioned multiple times. Service inconsistencies were also a challenge with some rooms not being ready at check-in time and occasional lapses in cleanliness. Small details like missing tiles, rust and broken bathroom locks detracted from the overall experience for a few guests.
In summary, while the hotel provides comfortable and somewhat modern accommodations with good amenities and a charming location, a significant number of rooms could use updates to improve the guest experience fully.
The beds at Sudima Hotel Lake Rotorua receive largely positive remarks from guests. Many travelers highlight the comfort and quality of the beds, often describing them as comfy, super comfortable and even divine. The spacious rooms often complement these comfortable sleeping arrangements, creating an inviting and restful environment. Additionally, the hotel provides options such as two queen beds and a king bed that is noted for its superior comfort. The availability of extra blankets and a pillow menu add to the overall pleasing experience.
However, not all reviews are without criticism. Some guests found the beds to be poorly made or a bit small for their liking. A few mentioned worn-out mattresses and the occasional uncomfortable bed. Despite these occasional drawbacks, the consensus remains overwhelmingly positive regarding the comfort of the beds, making Sudima Hotel Lake Rotorua a reliable choice for a restful stay. Comfortable beds paired with good amenities and a clean environment reinforce the hotel's commitment to guest comfort.
Sudima Hotel Lake Rotorua offers a mixed experience when it comes to cleanliness. Many guests have praised the hotel for its modern, spotlessly clean rooms and the diligent housekeeping staff. Comments such as "ridiculously clean," "spotlessly clean rooms," and "clean, new carpet" illustrate a commitment to maintaining a high standard of hygiene in many areas. The public areas, such as corridors and the grounds, were also frequently noted to be clean and well-maintained.
However, the reviews also highlight several significant drawbacks. Some guests encountered issues with the thoroughness of the cleaning, reporting dirty bathrooms, dusty rooms, dirty cups and utensils and the presence of dead insects. Other rooms and facilities were described as being in need of renovation with some guests mentioning unkempt conditions, construction noise and even leaking ceilings. Complaints about musty smells, dirty water marks and stained linens further reflect inconsistencies in the hotel's housekeeping standards.
Despite these criticisms, the hotel's staff received positive remarks for their friendliness and helpfulness, which somewhat mitigated the negative experiences for some guests. Overall, while many found their rooms exceptionally clean and comfortable, the varied experiences suggest that cleanliness standards and maintenance might be uneven across the hotel.
The staff at Sudima Hotel Lake Rotorua consistently receive praise for their friendliness and helpfulness. From the reception to housekeeping, guests have found the service to be both attentive and accommodating. Many reviewers highlight the excellent customer service provided, mentioning that staff were welcoming, polite and prompt in addressing concerns. Despite occasional long wait times at reception and some instances of feeling overwhelmed during busy check-in periods, the overall impression is one of professional and courteous service. Guests frequently describe interactions with the staff as pleasant, supportive and compassionate, enhancing their overall stay at the hotel.
At Sudima Hotel Lake Rotorua, guests have had varied experiences with the hotel's WiFi. Numerous visitors lauded the excellent and good WiFi, praising its strong signal and satisfactory speed. For many, the internet worked well, offering a seamless online experience. However, not all guests shared the same positive remarks. Some encountered intermittent connectivity and unstable signals, leading to unreliable performance. A few found themselves without WiFi reception in their rooms entirely with experiences of outages stretching over a couple of days. While the hotel seems to provide a generally good internet service, occasional WiFi issues were noted, affecting the quality of stay for some guests.
The pool at Sudima Hotel Lake Rotorua garners mixed reviews from guests. On the positive side, many appreciated the on-site pool facility with heated water making for a lovely and enjoyable swim. It was particularly loved by families with kids often delighting in the pool. The warm temperature and cleanliness were highlighted by some, contributing to an overall pleasant experience.
However, several issues were frequently mentioned. The pool was described as quite small and often crowded, insufficient for the number of guests at the hotel. There were reports of dirty conditions, including minimal tiling, visible hair and dirt and a generally worn and unkempt appearance. Maintenance closures and the lack of an advertised indoor heated pool also disappointed many visitors. Some found the water surprisingly cold, especially given expectations from online photos and descriptions.
In summary, while the pool can offer a fun and warm swim, improvements in cleanliness, maintenance and accurate representation could significantly enhance the guest experience at Sudima Hotel Lake Rotorua.
Sudima Hotel Lake Rotorua is widely regarded as a great choice for families. The guest reviews highlight the hotel's strong family-friendly atmosphere and its suitability for children. Families found it easy to stay together in rooms that comfortably accommodated small-sized families with many mentioning the ample space for a family of four. The family room was noted as ideal for those traveling with children.
The hotel's proximity to local walking trails offers an excellent opportunity for families to explore the area together. Additionally, it is conveniently near various family-friendly locations, enhancing its appeal for those traveling with kids.
One of the highlights for children was the pool, which was described as enjoyable and well-received by young guests. The hotel also provides thoughtful touches like serving ice cream in the lobby and offering a breakfast buffet that was a hit among kids.
Despite these positives, some reviews mentioned issues such as limited entertainment facilities for families and occasional booking problems, including being placed in rooms with incorrect bed setups. These instances suggest there can be occasional hiccups in service.
Overall, Sudima Hotel Lake Rotorua is celebrated for its comfortable, accessible and family-friendly environment, making it a preferred choice for family vacations. The hotel's facilities and location make it an appealing and practical option for those traveling with children.
Sudima Hotel Lake Rotorua offers a pleasant experience with some guests highlighting its quality and range of amenities as fitting a four-star establishment. The clean rooms and facilities stand out with many appreciating the friendly and helpful staff. While opinions on the star rating vary with some finding it not up to modern four-star standards, others consider it a good effort for its category. The hotel provides a clean and comfortable stay, though there are mixed feelings regarding whether it truly meets the four-star distinction. Overall, it delivers a satisfactory experience, making it a valid option for a four-star rated stay, though some updates might be needed to meet current expectations.
Sudima Hotel Lake Rotorua is well-suited for business travelers, offering a central location that is convenient for running errands and conducting business. The hotel provides a friendly business environment and meets the essential needs of business professionals. Services are adequate, although guests have noted a significant wait time for check-in, often taking up to half an hour. Despite this, the hotel's positioning and overall suitability for business purposes make it a viable choice for work-related stays.
Sudima Hotel Lake Rotorua offers an inclusive experience for guests with disabilities with nice rooms that are suitable even for older visitors. The hotel's facilities are praised for being lovely and well accessible. Located conveniently right next to an event center, it also enjoys a good location overall. Guests appreciate its reasonable prices and commend the kind and helpful staff, who provide good customer service. Essential for wheelchair users, the rooms are wheelchair accessible. However, some minor inconveniences were noted, such as the absence of extra pillows and a lack of power outlets by the bed for charging phones. Nonetheless, it remains a good place to stay for all travelers.
The heated pool at Sudima Hotel Lake Rotorua receives mixed reviews from guests. Many families appreciate the pool, particularly noting that kids enjoyed it. However, some guests found that the pool was not always heated as advertised. There were mentions of the pool being unbearably hot during the day and instances when the heated swimming pool was closed for maintenance. Additionally, some guests observed that the pool, advertised as heated, was sometimes not heated or covered as described and it was noted to be far from some rooms. While the heated pool's temperature is generally around 35 degrees, these inconsistencies in its status and condition were highlighted by a few reviewers.
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Location
Breakfast
Despite these positive remarks, there were a few criticisms. Some guests felt the breakfast options were repetitive, too standard or lacking in variety, particularly in terms of healthy options like salads. A few also mentioned that the food was barely warm or felt that the breakfast did not justify its price. Nevertheless, the majority of reviews appreciated the breakfast for its good value, quality and the convenience it offered.
The friendly and helpful staff at the breakfast service added to the pleasant experience for many guests, enhancing the overall satisfaction. Families, in particular, found the buffet enjoyable, noting that the kids loved it. With breakfast often included in the room rate or offered for free, many guests regarded it as a highlight of their stay, making their mornings convenient and enjoyable.
Dinner
Room service also receives high marks for its delicious options and great value for money, making dining in just as enjoyable. The bar food and cocktails add to the positive dining experience, providing tasty alternatives.
However, there were a few mixed reviews with some guests finding the dinner menu limited and describing the restaurant meals as overpriced or of poor quality. There were also instances where the restaurant was closed or specific cultural dinners and performances were unavailable, which was a disappointment for those expecting these unique offerings.
Overall, despite some inconsistencies, the hotel's restaurant and room service generally leave a positive impression, making it a worthwhile dining option when staying at Sudima Hotel Lake Rotorua.
Rooms
However, several reviews pointed out that the rooms appear dated and in need of renovation, especially the bathrooms. Issues such as old decor, old carpets and musty smells were mentioned multiple times. Service inconsistencies were also a challenge with some rooms not being ready at check-in time and occasional lapses in cleanliness. Small details like missing tiles, rust and broken bathroom locks detracted from the overall experience for a few guests.
In summary, while the hotel provides comfortable and somewhat modern accommodations with good amenities and a charming location, a significant number of rooms could use updates to improve the guest experience fully.
Beds
However, not all reviews are without criticism. Some guests found the beds to be poorly made or a bit small for their liking. A few mentioned worn-out mattresses and the occasional uncomfortable bed. Despite these occasional drawbacks, the consensus remains overwhelmingly positive regarding the comfort of the beds, making Sudima Hotel Lake Rotorua a reliable choice for a restful stay. Comfortable beds paired with good amenities and a clean environment reinforce the hotel's commitment to guest comfort.
Cleanliness
However, the reviews also highlight several significant drawbacks. Some guests encountered issues with the thoroughness of the cleaning, reporting dirty bathrooms, dusty rooms, dirty cups and utensils and the presence of dead insects. Other rooms and facilities were described as being in need of renovation with some guests mentioning unkempt conditions, construction noise and even leaking ceilings. Complaints about musty smells, dirty water marks and stained linens further reflect inconsistencies in the hotel's housekeeping standards.
Despite these criticisms, the hotel's staff received positive remarks for their friendliness and helpfulness, which somewhat mitigated the negative experiences for some guests. Overall, while many found their rooms exceptionally clean and comfortable, the varied experiences suggest that cleanliness standards and maintenance might be uneven across the hotel.
Staff
Wi-Fi
Pool
However, several issues were frequently mentioned. The pool was described as quite small and often crowded, insufficient for the number of guests at the hotel. There were reports of dirty conditions, including minimal tiling, visible hair and dirt and a generally worn and unkempt appearance. Maintenance closures and the lack of an advertised indoor heated pool also disappointed many visitors. Some found the water surprisingly cold, especially given expectations from online photos and descriptions.
In summary, while the pool can offer a fun and warm swim, improvements in cleanliness, maintenance and accurate representation could significantly enhance the guest experience at Sudima Hotel Lake Rotorua.
Family
The hotel's proximity to local walking trails offers an excellent opportunity for families to explore the area together. Additionally, it is conveniently near various family-friendly locations, enhancing its appeal for those traveling with kids.
One of the highlights for children was the pool, which was described as enjoyable and well-received by young guests. The hotel also provides thoughtful touches like serving ice cream in the lobby and offering a breakfast buffet that was a hit among kids.
Despite these positives, some reviews mentioned issues such as limited entertainment facilities for families and occasional booking problems, including being placed in rooms with incorrect bed setups. These instances suggest there can be occasional hiccups in service.
Overall, Sudima Hotel Lake Rotorua is celebrated for its comfortable, accessible and family-friendly environment, making it a preferred choice for family vacations. The hotel's facilities and location make it an appealing and practical option for those traveling with children.
4 Star
Business
Accessible
Heated Pool
Yes, Sudima Hotel Lake Rotorua has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Sudima Hotel Lake Rotorua.
No, Sudima Hotel Lake Rotorua doesn't allow dogs.
No, parking facilities aren't available at Sudima Hotel Lake Rotorua.
No, Sudima Hotel Lake Rotorua doesn't have a gym.
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