Hyatt Place Rouen

Rouen, 77 route de Neufchatel49.453286,1.098285(Show on Map)

8.6

Very Good

+5 Photos

+ 3 Photos3

Checkin - Checkout datesFri, 13 Nov - Sat, 14 Nov13 Nov - 14 Nov

Info

Summary of reviews

Summarized by AI

Hyatt Place Rouen receives high praise from guests for its picturesque and tranquil location, conveniently positioned just a short walk or a quick bus ride from Rouen's vibrant city center. The hotel's charming setting offers a peaceful retreat with beautiful views and a nearby park perfect for leisurely strolls. The building itself is noted for its aesthetic appeal, complemented by spacious and elegantly decorated rooms that provide comfort with high-quality bedding. Breakfast at the hotel impresses many guests with its wide selection of fresh, high-quality ingredients, although some feel the price is a bit steep for what is offered. The breakfast area, with its delightful view of Rouen, receives positive feedback despite occasional overcrowding. Dinner experiences are mixed, with special holiday meals earning praise for their quality, while some guests find the regular menu limited and less adventurous. Accommodation consistently stands out, with guests appreciating the spacious rooms, tasteful modern decor, and breathtaking city views. Amenities are plentiful, and cleanliness is generally well-regarded, although there are isolated reports of inconsistencies in housekeeping. Service at Hyatt Place Rouen is highlighted as exceptional, with staff often described as friendly, accommodating, and attentive. They contribute significantly to a warm and welcoming atmosphere, enhancing the overall guest experience. The hotel's spa offers a serene experience, with its aesthetic appeal and well-equipped facilities like a sauna and hammam being popular among guests, albeit with limited capacity requiring reservations. Parking is noted as secure and practical, even if somewhat pricey, providing peace of mind for travelers with vehicles. Family and pet-friendliness are acknowledged, with the hotel providing a relaxed environment for families and pet owners, though certain restrictions like pool access are noted. Beds are frequently praised for their comfort, allowing guests a restful sleep, although room-to-room variations exist. Overall, Hyatt Place Rouen is highly recommended for its combination of comfort, service, and strategic yet serene location, promising a memorable stay for visitors to Rouen.

Categories

Golf

AI-generatedLocated in Rouen, this hotel offers a comfortable stay and is within driving distance of the Rouen Mont-Saint-Aignan Golf Course. Guests can enjoy modern amenities and convenient access to the golf course.

Spa

AI-generatedThis modern 4-star hotel features a spa, an indoor pool, and a 24-hour gym. Guests can enjoy regional cuisine with panoramic city views. It provides a tranquil retreat for rejuvenation.

Family

AI-generatedThis hotel is popular with families and offers great views. It provides comfortable accommodations suitable for family stays.

Pool

AI-generatedThis hotel in Rouen offers a swimming pool.

Heated Pool

Indoor Pool

Business

AI-generatedHyatt Place Rouen offers three versatile event spaces suitable for seminars, meetings, private events, and conferences. These flexible meeting rooms range from 25 to 135 square meters, accommodating groups from 5 to 110 people. The spaces feature customizable layouts, natural light, HD plasma screens, and free WiFi.

Parking

AI-generatedThis hotel includes parking for guests. It provides a comfortable stay with convenient access to the city.

EV charging stations

Accessible

AI-generatedThe hotel provides extensive accessibility across multiple areas, including restaurants, the registration desk, public entrance, meeting rooms, swimming pool, public restrooms, spa, guest rooms, and concierge desk. Accessible guest rooms feature doorways with 32 inches (0.81 m) of clear width, and there are 3 accessible parking spaces and a 35-inch wide elevator door.

Gym

AI-generatedHyatt Place Rouen is listed as having a gym.

EV charging stations

AI-generatedThe hotel provides electric vehicle charging stations within its secure on-site parking. This amenity ensures convenience and safety for EV owners.

4 Star

AI-generatedThis modern 4-star hotel offers comfortable and stylish rooms, secure on-site parking with electric charging stations, and is situated near iconic landmarks such as the Rouen Cathedrale. It's suitable for both business and leisure travelers.

Indoor Pool

AI-generatedThis modern hotel boasts a heated indoor pool, complemented by a Phytomer spa. The spa facilities include a Turkish steam bath and a steam room, offering guests a relaxing and contemporary environment for leisure and rejuvenation.

Dog Friendly

Free Wi-Fi

Heated Pool

Check-in - Check-out

Check In:

15:00

Check Out:

12:00

Facilities

Parking

Restaurant

Pets allowed

Room service

Meeting/banquet facilities (additional charge)

Bar

24-hour front desk

Sauna (additional charge)

Fitness centre

Golf course (within 3 km) (additional charge)

Garden

Terrace

Non-smoking rooms

Laundry (additional charge)

Facilities for disabled guests

Family rooms

Ironing service (additional charge)

Internet services

Lift

Safety deposit box

Spa & wellness centre (additional charge)

Massage (additional charge)

Hot tub/Jacuzzi (additional charge)

Soundproof rooms

Packed lunches

Bowling (additional charge, off-site)

Hammam (additional charge)

Heating

Fax/photocopying (additional charge)

Luggage storage

WiFi

Indoor pool (additional charge)

Free WiFi

Non-smoking throughout

Air conditioning

Designated smoking area

Snack bar

Sun terrace

Indoor pool (all year) (additional charge)

Special diet menus (on request)

Vending machine (drinks)

Vending machine (snacks)

Minimarket on site

Daily housekeeping

Parking on site

Private parking

WiFi available in all areas

Board games/puzzles

Kids' meals (additional charge)

Parking garage

Electric vehicle charging station

Accessible parking

Wheelchair accessible

Toilet with grab rails

Lower bathroom sink

Emergency cord in bathroom

Pool with view

Heated pool

Plunge pool

Wine/champagne (additional charge)

Fruits (additional charge)

Auditory guidance

Coffee house on site

Outdoor furniture

Spa facilities

Steam room

Spa lounge/relaxation area

Spa/wellness packages

Back massage

Neck massage

Foot massage

Couples massage

Head massage

Hand massage

Full body massage

Fitness

Fitness/spa locker rooms

Temporary art galleries (additional charge, off-site)

Stand-up comedy (additional charge, off-site)

Movie nights (additional charge, off-site)

Walking tours

Bike tours (additional charge)

Themed dinner nights (additional charge)

Happy hour (additional charge)

Tour or class about local culture (additional charge)

Live music/performance (additional charge, off-site)

Live sport events (broadcast)

24-hour security

Key card access

Security alarm

Smoke alarms

CCTV in common areas

CCTV outside property

Fire extinguishers

Swimming pool

Staff follow all safety protocols as directed by local authorities

Shared stationery such as printed menus, magazines, pens, and paper removed

Hand sanitizer in guest accommodation and key areas

First aid kit available

Cashless payment available

Invoice provided

Property is cleaned by professional cleaning companies

Room Types

Deluxe King Room with Cathedral and City ViewProviding free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The double room provides air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box, as well as a flat-screen TV with cable channels. The unit offers 1 bed.

Deluxe Twin Room with Cathedral and City ViewFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. This double room is air-conditioned and has a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe and a safe deposit box. The unit has 2 beds.

Executive King Room with Sofa BedProviding free toiletries and bathrobes, this triple room includes a private bathroom with a bath or a shower, a hairdryer and slippers. The air-conditioned triple room provides a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe and a safe deposit box. The unit offers 2 beds.

Twin Room with Roll-in Shower and Garden View - Disability AccessThe double room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a hairdryer. The double room features a wardrobe, a safe deposit box, heating, as well as a flat-screen TV with cable channels. The unit has 2 beds.

Twin Room with Garden ViewThis air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.

Deluxe King Room with City ViewFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a bath or a shower, a hairdryer and slippers. The air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as garden views. The unit has 1 bed.

Deluxe Twin Room with City ViewProviding free toiletries and bathrobes, this double room includes a private bathroom with a bath or a shower, a hairdryer and slippers. The air-conditioned double room provides a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as garden views. The unit offers 2 beds.

King Room with Garden ViewThis air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.

Guest Reviews

8.6

Very Good

Review Summaries

Summarized by AI

Location

Nestled in a picturesque locale, Hyatt Place Rouen offers a tranquil refuge just a short distance from the vibrant heart of Rouen. While some guests remark on its slightly off-center location, its proximity to key attractions and the old town is noteworthy, with many destinations accessible on foot. A 15-minute downhill stroll leads into the bustling Rouen center, although the return journey may require a bit of an uphill climb. Those who prefer public transportation will find the nearby bus line F1 a convenient option for reaching the city center. The hotel is approximately a 10-minute walk from the Rouen train station, making it easily accessible for travelers. Guests appreciate the peace and quiet of the area, complemented by a beautiful view and proximity to a superb park for leisurely walks. While located on a hill, which might require an uphill effort, the serene surroundings offer a welcomed contrast to the city's hustle. Parking is available with options for both hotel garage spaces at a fee and free street parking. Overall, the hotel's beautiful building, along with its spacious, tastefully decorated rooms and comfortable bedding, wins praise from visitors who appreciate its serene yet strategic setting at the edge of Rouen.

Breakfast

Hyatt Place Rouen serves up a breakfast experience with a wide variety of choices that cater to every taste, featuring a selection of hot and cold dishes. Reviewers frequently note the abundance and quality, pointing to a generous array of fresh fruit, sweet and savory offerings, and well-cooked options. The breakfast area is spacious and even offers a delightful view of Rouen, enhancing the morning meal's overall experience. The hearty breakfast is appreciated by many for its plentiful options and high quality ingredients. However, some guests feel that the breakfast could better match the price, with numerous mentions of a 25-euro fee that seems excessive given the current spread. The buffet, while abundant, has been noted by some to fall short in terms of uniqueness and local flavors, with certain industrial elements reminiscent of a budget hotel. There are mentions of crowdedness at peak times, with insufficient seating and supplies occasionally impacting the experience. Despite these concerns, for many, the breakfast still constitutes a solid start to the day, aligning well with the hotel's overall impression of comfort and good service.

Dinner

Hyatt Place Rouen offers a mixed dining experience that leaves some guests impressed and others wanting more. The restaurant earns praise for its excellent food quality and the dedicated, respectful staff who enhance the dining atmosphere. Special holiday dinners, such as those on New Year's and December 25th, are particularly highlighted as being very good, suggesting that the restaurant can deliver well-executed meals on special occasions. However, a few aspects suggest room for improvement. The menu is frequently described as minimalistic and limited, with some diners feeling that the simplicity of the dishes does not always justify the price. The lack of variety can make the dining experience feel uninspiring for those seeking more adventurous options. Additionally, logistical issues such as meals being served cold due to understaffing and insufficient seating during busy times can detract from the overall experience. Despite these challenges, the quality of the food and the commitment of the staff stand out, making the restaurant a decent choice for guests who value good service and pleasant fare.

Rooms

Nestled in a prime location, Hyatt Place Rouen garners high praise for its impressive accommodation offerings. Guests consistently highlight the spacious nature of the rooms as a standout feature, calling attention to the high ceilings and ample layout. This generous space is complemented by tasteful and modern decor, elevating the overall ambiance. Comfort is paramount, with guests frequently mentioning the plush, comfortable bedding and mattresses that ensure a restful night. The hotel's rooms not only showcase thoughtful design but also provide stunning views of the city, adding an extra touch to the stay experience. Amenities are top-notch, enhancing the feeling of luxury and convenience. Cleanliness is meticulously maintained, contributing to the fresh, inviting atmosphere that guests appreciate upon arrival. Many reviews underscore the tranquility of the environment, owing to the well-insulated rooms that keep noise at bay, allowing for relaxation and peace. The newness of the hotel is evident in its pristine condition, from architecture to furnishings, further elevating the overall guest experience. Apart from rooms, the hotel is lauded for its comprehensive services and friendly staff, which tie together to make a visit to Hyatt Place Rouen memorable. While some minor issues were noted, such as warmth in rooms and occasional preparation lapses, the consensus remains that the rooms provide an exceptional blend of comfort and style, making them a highly recommended choice for travelers to Rouen.

Beds

The beds at Hyatt Place Rouen frequently receive praise for their comfort and quality. Guests describe the beds as delightful and excellent, often noting the comfortable mattresses and bedding that contribute to a restful night's sleep. The bedding is repeatedly cited as being of very good quality, allowing guests to unwind and rejuvenate during their stay. Many guests appreciate the convenience and softness of both the beds and pillows, attributing their ability to sleep well to these features. However, there are occasional mentions of issues, such as excessively soft mattresses, discomfort due to bumps, and hard bedding, suggesting that the bed quality may vary between rooms. Despite these occasional negative remarks, the overall consensus highlights a comfortable sleeping experience at this hotel.

Cleanliness

Hyatt Place Rouen receives mixed feedback when it comes to cleanliness, with an emphasis on its generally positive attributes. Guests frequently commend the hotel's overall cleanliness, describing it as very clean and spacious with new facilities that make for a pleasant stay. The staff are repeatedly mentioned as friendly and welcoming, enhancing the experience with their professional demeanor. Many appreciate the hotel's modern infrastructure, particularly noting clean, quiet rooms and an immaculate spa offering reasonable prices. The bathrooms are often highlighted for their cleanliness, and the comfort of the accommodations contributes positively to the guests' experience. However, some reviews hint at inconsistencies in housekeeping practices, with occasional reports of dust and cobwebs in rooms and corridors. The spa area, while generally liked, garners criticism for being unclean and too small for some guests' preferences. A few visitors also experienced issues with amenities, noting missing towels and insufficient water, and there are mentions of late room cleaning. Despite these criticisms, the hotel is viewed as having strong potential, bolstered by its team's hospitality and the quality stay it promises many of its visitors.

Staff

Hyatt Place Rouen is consistently praised for its outstanding service, with guests frequently highlighting the friendliness and attentiveness of the staff. Words like friendly, accommodating, welcoming, and helpful are repeatedly used to describe the team, who seem to go above and beyond to ensure a pleasant stay. Despite a few minor concerns about professionalism and monitoring, the staff's warm and smiling demeanor makes a lasting impression. Many guests appreciate the staff's willingness to assist with any requests, and special shoutouts, such as to Maryline for her guidance, underscore the personalized service. The combination of excellent facilities, comfortable and clean rooms, and a super aesthetic spa, paired with the genuinely hospitable staff, enhances the overall guest experience at this hotel.

Spa

Hyatt Place Rouen has crafted a delightful spa experience that many guests have appreciated during their stay. The spa area is known for its pleasant and aesthetic atmosphere, offering guests a serene escape with its limited capacity, ensuring a peaceful experience. Despite its smaller size, the spa is well-equipped with top-notch facilities, including a sauna and hammam which earn high praise from visitors. Guests have found the spa very enjoyable, with massages standing out as a particularly great feature. However, it’s worth noting that access to the spa demands a reservation due to its size, and it's open only until 7 PM. While some have mentioned the spa being unclean and too small, the cleanliness and overall enjoyment have outweighed these concerns for many. It's important to be aware that there are additional charges for using the spa, which could impact the overall experience, especially if visiting without prior booking, as the space is limited and might get fully booked. Despite these caveats, the spa remains a pleasing part of the Hyatt Place Rouen experience, adding a nice touch to guests' stay.

Parking

Hyatt Place Rouen offers guests the convenience of on-site parking, highly regarded for its secure and plentiful nature. The underground parking facility ensures that vehicles are kept safe throughout the stay, which many guests find reassuring. Despite some critiques on pricing, with the parking fees ranging from €19 to €20 per night, it appears to be a preferred option due to the challenge of finding a free spot in the vicinity. Visitors have noted that the hotel's parking is a practical choice compared to attempting to park elsewhere, as the area offers limited alternatives. While some guests express concern about the cost being slightly high, the price is often considered reasonable given the hotel's category, especially considering the option gives direct in-out access. Moreover, the parking lot's secure environment contributes to the overall peace of mind for those traveling with their own vehicles. Although locating the hotel initially might require some effort, once there, many find the parking arrangement to be a convenient facet of their stay, balancing between price and accessibility needs.

Family

Hyatt Place Rouen is recognized for its family-friendly environment, particularly appreciated by guests traveling with pets. The hotel offers a relaxed setting for pet owners and has a welcoming approach towards dogs, ensuring they are treated with care and consideration. Families have found the restaurant to be accommodating and friendly for those with children, promoting a cozy dining experience. Although children under 15 are not permitted in the swimming pool, this restriction is noted as enhancing safety for families. Some guests have highlighted minor issues, such as the preparation of rooms for families, but overall, the hotel strives to provide a comfortable and family-oriented stay.

FAQ

Yes, Hyatt Place Rouen has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

Yes, a spa is available at Hyatt Place Rouen.

Yes, Hyatt Place Rouen welcomes dogs.

Yes, parking facilities are available at Hyatt Place Rouen.

Yes, Hyatt Place Rouen has a gym.

Location

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