Times Hotel at Bassac Lane is highly regarded for its exceptional location, placing guests in the vibrant heart of Phnom Penh near Bassac Lane’s lively bars and restaurants. Visitors appreciate the ease of access to major attractions and the quietness despite the surrounding urban energy, making it an ideal base for city exploration. Guests frequently mention the comfort and modernity of the hotel's accommodations, highlighting spacious rooms with necessary amenities like air conditioning and smart TVs. Although cleanliness receives mixed reviews, many guests note well-kept rooms, contributing to a pleasant environment.
The staff garners significant acclaim for their friendliness and professionalism, often going above and beyond to ensure guests feel welcomed and cared for. While minor issues exist, the staff's service is overwhelmingly praised, enhancing the overall guest experience. Furthermore, the bedding at the hotel consistently provides restful sleep and comfort, complemented by effective air conditioning and cleanliness.
The breakfast experience offers some positives, with snacks provided when breakfast is unavailable, though it could benefit from improved consistency in service and quality. Similarly, the rooftop pool is appreciated for its scenic city views, but some guests find it lacking in size and maintenance. Despite these criticisms, the pool remains a pleasant spot for relaxation. Overall, Times Hotel at Bassac Lane is lauded for its strategic location, comfortable accommodations, and exceptional hospitality, promising a convenient and welcoming stay for travelers.