Safari Hotel & Convention Centre is known for its exceptional location and dedicated staff. Nestled at the base of the Kloof mountains, the hotel offers a stunning and serene environment that combines the natural beauty of Rustenberg with easy access to major routes. The staff frequently receive accolades for their friendliness and commitment to providing excellent service, contributing to a welcoming and memorable experience for guests. The breakfast service is another highlight, with guests appreciating the variety and quality of dishes, often describing it as a standout aspect of their stay.
While the hotel delivers on certain aspects, there is room for improvement in others. The spacious and comfortable rooms, especially the suites, are appreciated for their design and inviting atmosphere, though cleanliness and maintenance are inconsistent, with some guests noting issues like dust and outdated facilities. Wi-Fi is a noted concern, with many experiencing connectivity issues and inadequate coverage. The pool area is mostly praised for its cleanliness and family-friendly environment, despite occasional reports of insufficient seating and inconsistent maintenance.
Beds at the hotel have received mixed reviews, with some guests finding them to be hard and outdated, suggesting a need for refurbishment. The overall cleanliness also presents a mixed bag, with some areas, like the bathrooms, requiring more attention to meet guest expectations.
In summary, Safari Hotel & Convention Centre excels in location, breakfast, and service but faces challenges with room upkeep, Wi-Fi connectivity, and bed comfort that could benefit from further enhancement.