Comfort Inn & Suites Salt Lake City I-80 I-15 Downtown
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Summary of reviewsThe Comfort Inn & Suites Salt Lake City I-80 I-15 Downtown benefits from a strategic location, praised for its proximity to major highways, downtown areas and various facilities such as EV charging stations, bus stops and coffee shops. Guests appreciate the easy access to local attractions and destinations, making it a convenient base for travelers.
Guests note several positives about their stays, especially regarding the friendliness and helpfulness of much of the staff. Many front desk employees and housekeeping staff garnered praise for their customer service, ensuring a pleasant reception and efficient check-in process. There’s also a noteworthy mention of the hotel being dog-friendly with a dog park nearby enhancing the experience for pet owners.
However, despite these positive remarks, there are significant areas for improvement. The breakfast offering is notably inadequate, often limited to a grab-and-go bag with minimal contents, leading to guest disappointment. Cleanliness issues were frequently reported with many guests highlighting unclean rooms, filthy carpets and general neglect in housekeeping. The WiFi service received mixed reviews, working well for some but being unreliable for others, particularly on higher floors.
The overall value is considered decent in relation to the price with some rooms being spacious and comfortable. Nonetheless, the hotel often suffers from maintenance problems, including outdated furniture, malfunctioning amenities and non-operational pool and jacuzzi facilities. Beds received mixed feedback with mentions of both comfort and issues such as sagging mattresses or worn-out springs.
In summary, while the Comfort Inn & Suites Salt Lake City I-80 I-15 Downtown provides good customer service and a convenient location for travelers, it faces substantial criticism regarding cleanliness, breakfast options and facility maintenance. Potential guests should weigh these factors when considering a stay.
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Guests note several positives about their stays, especially regarding the friendliness and helpfulness of much of the staff. Many front desk employees and housekeeping staff garnered praise for their customer service, ensuring a pleasant reception and efficient check-in process. There’s also a noteworthy mention of the hotel being dog-friendly with a dog park nearby enhancing the experience for pet owners.
However, despite these positive remarks, there are significant areas for improvement. The breakfast offering is notably inadequate, often limited to a grab-and-go bag with minimal contents, leading to guest disappointment. Cleanliness issues were frequently reported with many guests highlighting unclean rooms, filthy carpets and general neglect in housekeeping. The WiFi service received mixed reviews, working well for some but being unreliable for others, particularly on higher floors.
The overall value is considered decent in relation to the price with some rooms being spacious and comfortable. Nonetheless, the hotel often suffers from maintenance problems, including outdated furniture, malfunctioning amenities and non-operational pool and jacuzzi facilities. Beds received mixed feedback with mentions of both comfort and issues such as sagging mattresses or worn-out springs.
In summary, while the Comfort Inn & Suites Salt Lake City I-80 I-15 Downtown provides good customer service and a convenient location for travelers, it faces substantial criticism regarding cleanliness, breakfast options and facility maintenance. Potential guests should weigh these factors when considering a stay.
Dog Friendly Hotel
While specific pet amenities aren't detailed, Comfort Inn & Suites hotels generally offer affordable accommodations and a pet-friendly policy.
Hotel with Rooms With Jacuzzi / Hot-tub
Hotel for Honeymoon
3-Star Hotel
Guest Reviews
The Comfort Inn & Suites Salt Lake City I-80 I-15 Downtown boasts a prime location that is frequently praised by guests in their reviews. Numerous visitors appreciate its proximity to major highways, making it easy to travel to various destinations in and around Salt Lake City. This hotel is conveniently close to the airport, downtown, shopping centers and a range of facilities such as EV charging stations, bus stops and coffee shops. Its location allows for easy access to the mountains and a variety of local attractions, including music festivals and breakfast spots.
Guests often highlight the ease with which they can reach the interstate—particularly the I-80—ensuring rapid connectivity to different parts of the city. This is beneficial for both those simply passing through and those looking to explore more of Utah. With the added advantage of being near the city’s center and transportation options, it offers a strategic base for travelers.
While some note the area around the hotel may not always seem the most favorable, the general consensus is that the location's benefits outweigh any potential drawbacks. The overall sentiment underscores the hotel's strategic position, making it an accommodating choice for a wide range of travel needs.
The breakfast experience at Comfort Inn & Suites Salt Lake City I-80 I-15 Downtown falls significantly short of expectations based on guest reviews. The advertised breakfast does not align with what is delivered, often leading to disappointment. Rather than the anticipated continental breakfast or a hot meal, guests are met with a grab-and-go bag typically containing a granola bar, a muffin and a juice box. Many guests found these offerings unsatisfactory and nutritionally inadequate, frequently describing them as just a light snack rather than a full meal. Recurring criticisms also include the lack of variety and the low-quality, processed food provided.
Moreover, there were numerous mentions of cold or barely available coffee, contributing further to the dissatisfaction. While some guests acknowledged the challenges posed by the COVID-19 pandemic in offering traditional breakfast services, the overall sentiment suggests a need for substantial improvement. Many felt misled by the hotel's promotional materials, which suggested a more substantial breakfast experience than the modest options provided. In summary, although there were a few mentions of the grab-and-go breakfast being okay, the consensus leans heavily towards disappointment and a call for better, more substantial breakfast options.
The rooms at Comfort Inn & Suites Salt Lake City I-80 I-15 Downtown have drawn a mix of reactions from guests with a strong leaning toward dissatisfaction. Positive aspects mentioned include spaciousness, comfort, modern renovation and affordability, making some rooms decent for the price. Some guests found their rooms to be clean and quiet and appliances like fridges and microwaves were noted as functional. However, the majority of reviews highlight significant problems such as uncleanliness, persistent bad odors and dated or damaged furniture. Common issues include dirty and stained carpets, broken fixtures, missing amenities and poor maintenance, leading to an overall run-down appearance. Guests also reported non-functional TVs, inadequate electrical outlets and broken bathroom facilities. Noise from outside and within the hotel, compounded by thin walls, detracted from the stay. Despite being a non-smoking establishment, several rooms had pervasive smoke smells. The general condition of the hotel, along with ongoing construction, further contributed to a less than satisfactory experience for many visitors.
Guest reviews of the Comfort Inn & Suites Salt Lake City I-80 I-15 Downtown offer mixed feedback regarding the beds, but there are recurring notes on both the positive and negative aspects. Many guests appreciated the comfortable beds, often describing them as cozy, easy to sleep in and comfy. The pillows frequently received high marks for their comfort, enhancing the overall sleeping experience.
However, several guests did encounter issues with bed quality. Common complaints included sagging mattresses, squeaky or creaky box springs and beds that were either too hard or too soft. Some reviewers mentioned specific problems like feeling the bed frame through the mattress, worn-out spring mattresses and in some cases, beds that seemed broken or uneven. Additionally, there were comments about missing blankets and occasional concerns about cleanliness, although some guests found the linens to be immaculately clean.
Despite the varied experiences, the hotel's efforts in ongoing renovations seem promising, indicating potential improvements in the future. Overall, while some found the beds to be satisfactory and conducive to a good night's sleep, others felt there was significant room for improvement.
While the Comfort Inn & Suites Salt Lake City I-80 I-15 Downtown has some commendable aspects such as its clean, spacious accommodations and amenities like a fridge, microwave and coffee maker, reviews are overwhelmingly critical of its cleanliness. Many guests noted that the rooms appeared newly renovated and modern with a few mentioning they found their rooms to be very clean and comfortable.
However, these positive remarks were overshadowed by numerous reports of filthy carpets, stained linens and dusty surfaces. Issues such as dirty bathrooms, chipped fixtures, broken locks and unpleasant odors were frequently mentioned. Some rooms were described as having significant maintenance problems, from broken tubs to malfunctioning AC units.
Public areas, including hallways and the lobby, were also criticized for being dirty and outdated. The overall neglect in housekeeping was apparent with many reviewers pointing out lackluster cleaning efforts and visible debris. Despite having friendly cleaning staff, the property’s general upkeep failed to meet expected standards, contributing to an undesirable experience for many guests.
At Comfort Inn & Suites Salt Lake City I-80 I-15 Downtown, guest experiences with the staff have been a mixed bag. Many reviews highlighted the friendliness and helpfulness of several front desk employees and housekeeping staff with numerous guests praising their overall pleasant demeanor and great customer service. Some users particularly noted the fast and friendly check-in process and the accommodating nature of the receptionists.
However, other reviews paint a less favorable picture. Some staff members reportedly seemed uninterested, unhelpful and occasionally rude. Complaints included staff being more interested in their cell phones than assisting guests, slow front desk service and issues with language barriers. There were also isolated incidents where guests felt mistreated or reported unprofessional behavior, including accusations of staff being manipulative.
In summary, while many have found the staff to be friendly and accommodating, a significant number of reviews suggest that there are inconsistencies in the quality of service provided.
During their stay at Comfort Inn & Suites Salt Lake City I-80 I-15 Downtown, guests had a mixed experience regarding the WiFi. Some visitors reported that the WiFi worked well with a few even praising it as being excellent. It appears that those who experienced a good connection mostly found it to be on the lower floors, as issues were reported with the WiFi not working on higher floors, particularly the 4th floor. Several guests faced challenges with the WiFi not connecting at all or found it to be too slow and unreliable. Despite some positive mentions, it seems the overall consistency of the WiFi service was variable, leaving room for improvement.
Travelers expecting to enjoy the pool at Comfort Inn & Suites Salt Lake City I-80 I-15 Downtown might face disappointment. The pool has been reported as closed, out of service or under construction and renovation for an extended period. Guests consistently mentioned the pool's unavailability, describing it as unusable, full of mattresses and lampshades or simply not operational. There were no positive remarks regarding the pool's condition or accessibility, indicating that it has been a recurring issue for the hotel.
The Comfort Inn & Suites Salt Lake City I-80 I-15 Downtown offers an affordable option in the area with guests often noting the low prices and decent value for the money. The rooms and sheets are generally clean, although the hotel itself is on the older side and could benefit from a deep clean and some updates. While the facilities are basic and meet the needs for short stays, some guests find the reception staff to be less than welcoming. Overall, it is a budget-friendly choice that provides the essentials without the frills.
The reviews for the jacuzzi and hot tub at Comfort Inn & Suites Salt Lake City I-80 I-15 Downtown present a mixed picture. On the positive side, guests found the jacuzzi to be modern and very comfortable with great water pressure in the shower. However, there were several issues noted: the pool and jacuzzi were sometimes out of order or closed and some experienced problems with the equipment such as missing intake valve covers and dirty jets. Additionally, some guests reported the water had an odd smell and that the tub could be slippery, indicating room for improvement in maintenance and cleanliness.
Comfort Inn & Suites Salt Lake City I-80 I-15 Downtown offers several amenities for guests traveling with their dogs. The hotel’s dog-friendly policy is one of its notable features, allowing pets to stay at the property. A convenient dog park located just across the street provides a practical spot for pet owners to exercise their dogs both in the morning and evening, enhancing the overall experience for dog owners.
However, some guests have mentioned additional charges for pets and dog deposits, which they found to be somewhat high, especially considering the cleanliness issues with the floors. Despite these concerns, the location itself was appreciated by visitors for its pet-friendly environment. It's also worth noting that there were minor issues with the reservation process related to the dog-friendly policies.
Overall, this hotel is a solid option for travelers seeking pet-friendly accommodations in Salt Lake City, although potential guests should be aware of the extra pet fees.
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Location
Guests often highlight the ease with which they can reach the interstate—particularly the I-80—ensuring rapid connectivity to different parts of the city. This is beneficial for both those simply passing through and those looking to explore more of Utah. With the added advantage of being near the city’s center and transportation options, it offers a strategic base for travelers.
While some note the area around the hotel may not always seem the most favorable, the general consensus is that the location's benefits outweigh any potential drawbacks. The overall sentiment underscores the hotel's strategic position, making it an accommodating choice for a wide range of travel needs.
Breakfast
Moreover, there were numerous mentions of cold or barely available coffee, contributing further to the dissatisfaction. While some guests acknowledged the challenges posed by the COVID-19 pandemic in offering traditional breakfast services, the overall sentiment suggests a need for substantial improvement. Many felt misled by the hotel's promotional materials, which suggested a more substantial breakfast experience than the modest options provided. In summary, although there were a few mentions of the grab-and-go breakfast being okay, the consensus leans heavily towards disappointment and a call for better, more substantial breakfast options.
Rooms
Beds
However, several guests did encounter issues with bed quality. Common complaints included sagging mattresses, squeaky or creaky box springs and beds that were either too hard or too soft. Some reviewers mentioned specific problems like feeling the bed frame through the mattress, worn-out spring mattresses and in some cases, beds that seemed broken or uneven. Additionally, there were comments about missing blankets and occasional concerns about cleanliness, although some guests found the linens to be immaculately clean.
Despite the varied experiences, the hotel's efforts in ongoing renovations seem promising, indicating potential improvements in the future. Overall, while some found the beds to be satisfactory and conducive to a good night's sleep, others felt there was significant room for improvement.
Cleanliness
However, these positive remarks were overshadowed by numerous reports of filthy carpets, stained linens and dusty surfaces. Issues such as dirty bathrooms, chipped fixtures, broken locks and unpleasant odors were frequently mentioned. Some rooms were described as having significant maintenance problems, from broken tubs to malfunctioning AC units.
Public areas, including hallways and the lobby, were also criticized for being dirty and outdated. The overall neglect in housekeeping was apparent with many reviewers pointing out lackluster cleaning efforts and visible debris. Despite having friendly cleaning staff, the property’s general upkeep failed to meet expected standards, contributing to an undesirable experience for many guests.
Staff
However, other reviews paint a less favorable picture. Some staff members reportedly seemed uninterested, unhelpful and occasionally rude. Complaints included staff being more interested in their cell phones than assisting guests, slow front desk service and issues with language barriers. There were also isolated incidents where guests felt mistreated or reported unprofessional behavior, including accusations of staff being manipulative.
In summary, while many have found the staff to be friendly and accommodating, a significant number of reviews suggest that there are inconsistencies in the quality of service provided.
Wi-Fi
Pool
3 Star
Rooms with Jacuzzi / Hot-Tub
Dog Friendly
However, some guests have mentioned additional charges for pets and dog deposits, which they found to be somewhat high, especially considering the cleanliness issues with the floors. Despite these concerns, the location itself was appreciated by visitors for its pet-friendly environment. It's also worth noting that there were minor issues with the reservation process related to the dog-friendly policies.
Overall, this hotel is a solid option for travelers seeking pet-friendly accommodations in Salt Lake City, although potential guests should be aware of the extra pet fees.
No, Comfort Inn & Suites Salt Lake City I-80 I-15 Downtown doesn't have any pool.
No, a spa isn't available at Comfort Inn & Suites Salt Lake City I-80 I-15 Downtown.
Yes, Comfort Inn & Suites Salt Lake City I-80 I-15 Downtown welcomes dogs.
No, parking facilities aren't available at Comfort Inn & Suites Salt Lake City I-80 I-15 Downtown.
No, Comfort Inn & Suites Salt Lake City I-80 I-15 Downtown doesn't have a gym.
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