MO.OM Hotel is strategically located near Malpensa Airport and major highways, making it highly convenient for travelers with cars and those planning excursions to nearby lakes such as Lake Orta, Lake Maggiore and Lake Como. Its easy access to Milan Exhibition and Malpensa Fiere is a boon for business travelers. Despite being near major roads, it maintains a quiet and peaceful atmosphere, though it requires a car due to limited public transportation options. While it's a bit far from Milan's city center, this distance provides a respite from the city's hustle and bustle, making it an excellent base for both business and leisure.
The hotel consistently receives high marks for its modern, clean facilities, spacious rooms and private parking arrangements. Rooms are particularly lauded for their contemporary design, spaciousness and luxurious features, such as large showers and whirlpool tubs. The ambiance is quiet and private, allowing for a relaxing stay. Although there are occasional complaints about noise insulation and maintenance, the overall room quality and attentive staff are well appreciated.
Cleanliness at the hotel is noteworthy with guests frequently praising the meticulous upkeep of rooms and common areas. The cleaning staff is commended for their efficiency and attention to detail, although there are sporadic mentions of inconsistency in room cleaning and specific maintenance needs.
Breakfast at the hotel receives positive feedback for its quality, variety and abundant selection, catering to both sweet and savory tastes. However, some guests note that the breakfast room can be crowded and noisy and that the selection could be more promptly restocked. Special dietary accommodations, such as gluten-free options, are available, though some feel that the breakfast could be elevated to better match the hotel's high standards.
The dining experience for dinner is generally favorable with guests praising the high quality of dishes like risotto and lamb chops, as well as the welcoming atmosphere and great wine selection. Nevertheless, there are occasional concerns about menu variety, high prices and service speed. Despite these issues, the restaurant remains a pleasant dining option.
The hotel staff is frequently praised for their professionalism, friendliness and multilingual abilities with many guests mentioning the warm and welcoming service. However, there are occasional mentions of inconsistency in service quality, particularly during breakfast or at the reception.
The spa and pool facilities offer mixed experiences. The spa is praised for its quality and range of services, but the additional costs and the need for reservations can be off-putting for some guests. Similarly, the pools are appreciated for their cleanliness and relaxing atmosphere, although access fees and occasional maintenance issues are noted.
Parking at MO.OM Hotel is a standout feature with ample free spaces, including private and underground options. The convenience and security of the parking facilities are highly valued, particularly by families and groups. The inclusion of free EV charging points adds to the hotel's appeal for eco-conscious travelers, despite some mentions of slow charging speeds and occasional malfunctions.
Overall, MO.OM Hotel offers a modern, comfortable and strategically located stay with a range of amenities that cater well to both business and leisure travelers. With some minor improvements, particularly in breakfast variety and service consistency, the hotel could further enhance the guest experience.