Hotel Arena
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Summary of reviewsHotel Arena receives high marks for its excellent location in the quiet yet accessible area of Samokov, providing stunning views of the mountains and Iskar River. Its proximity to significant attractions like the Borovets ski center, local parks, supermarkets and dining venues is a standout feature, making it ideal for both relaxation and adventure enthusiasts. The combination of natural beauty and urban amenities, including ample parking space, adds to the hotel's appeal.
The breakfast offerings at Hotel Arena are widely appreciated for their variety and quality. Guests enjoy a diverse selection that caters to all tastes with favorites like pancakes and spreads being particularly popular. While the breakfast may occasionally be simple and monotonous, most guests find it a delicious and satisfying start to their day.
The hotel rooms, although spacious and providing beautiful balcony views, receive mixed reviews. While some guests find them comfortable and well-heated, others point out maintenance issues such as worn-out furniture and cleanliness concerns that suggest a need for renovation. Nonetheless, the staff's politeness and the facilities' size and warmth contribute positively to the overall experience.
Cleanliness is a strong point for Hotel Arena with high standards maintained throughout the premises. Guests frequently commend the clean, spacious rooms, well-maintained spa facilities and the overall inviting environment. The staff's dedication to cleanliness significantly enhances the guest experience.
The hotel's staff is another highlight, praised for their friendliness and responsiveness. Guests appreciate the courteous and attentive service at the reception, spa center and dining areas, contributing to a welcoming atmosphere throughout the hotel. The general consensus is that the staff's exceptional service greatly enhances guest satisfaction.
While the Wi-Fi service is available throughout the hotel, its performance can be inconsistent, especially on higher floors and outside the city.
The spa and pool facilities garner significant praise for their quality and atmosphere. The large and clean indoor heated pool is particularly noted for its suitability for families and post-ski relaxation. The spa area, including the sauna and relaxation zones, is well-maintained and provides a serene escape for guests, despite occasional minor issues.
The spacious and well-maintained parking area also adds to the hotel's convenience, consistently receiving positive remarks from guests for its ample and hassle-free spots.
Finally, the beds at Hotel Arena receive mixed feedback with some guests noting the comfort and coziness of the beds while others report issues with uncomfortable, springy mattresses. This suggests a need for consistency in mattress quality to ensure a uniformly restful stay for all guests.
In summary, Hotel Arena excels in several key aspects including location, breakfast quality, cleanliness, staff service and amenities like the spa and pool. While some areas such as room maintenance, Wi-Fi reliability and bed comfort could benefit from improvements, the hotel's overall offering ensures a comfortable and enjoyable stay for most guests.
Categories
The breakfast offerings at Hotel Arena are widely appreciated for their variety and quality. Guests enjoy a diverse selection that caters to all tastes with favorites like pancakes and spreads being particularly popular. While the breakfast may occasionally be simple and monotonous, most guests find it a delicious and satisfying start to their day.
The hotel rooms, although spacious and providing beautiful balcony views, receive mixed reviews. While some guests find them comfortable and well-heated, others point out maintenance issues such as worn-out furniture and cleanliness concerns that suggest a need for renovation. Nonetheless, the staff's politeness and the facilities' size and warmth contribute positively to the overall experience.
Cleanliness is a strong point for Hotel Arena with high standards maintained throughout the premises. Guests frequently commend the clean, spacious rooms, well-maintained spa facilities and the overall inviting environment. The staff's dedication to cleanliness significantly enhances the guest experience.
The hotel's staff is another highlight, praised for their friendliness and responsiveness. Guests appreciate the courteous and attentive service at the reception, spa center and dining areas, contributing to a welcoming atmosphere throughout the hotel. The general consensus is that the staff's exceptional service greatly enhances guest satisfaction.
While the Wi-Fi service is available throughout the hotel, its performance can be inconsistent, especially on higher floors and outside the city.
The spa and pool facilities garner significant praise for their quality and atmosphere. The large and clean indoor heated pool is particularly noted for its suitability for families and post-ski relaxation. The spa area, including the sauna and relaxation zones, is well-maintained and provides a serene escape for guests, despite occasional minor issues.
The spacious and well-maintained parking area also adds to the hotel's convenience, consistently receiving positive remarks from guests for its ample and hassle-free spots.
Finally, the beds at Hotel Arena receive mixed feedback with some guests noting the comfort and coziness of the beds while others report issues with uncomfortable, springy mattresses. This suggests a need for consistency in mattress quality to ensure a uniformly restful stay for all guests.
In summary, Hotel Arena excels in several key aspects including location, breakfast quality, cleanliness, staff service and amenities like the spa and pool. While some areas such as room maintenance, Wi-Fi reliability and bed comfort could benefit from improvements, the hotel's overall offering ensures a comfortable and enjoyable stay for most guests.
Hotel with Spa
Offers spa treatments and a relaxing atmosphere. It is perfect for travelers looking to unwind in style.
Hotel with Swimming Pool
Hotel Arena has a swimming pool and spa. It is located close to the ski center and offers a great view of the mountain from the balcony.
Heated Pool Indoor Pool
Hotel with Parking
Hotel Arena offers free on-site parking for guests. It also provides free parking spaces at the ski lift in Borovets and a car park free of charge.
Hotel with Gym
Located in Samokov, this hotel offers fitness amenities.
3-Star Hotel
Hotel Arena features a restaurant, a fitness center, and a bar. Guests can enjoy mountain and city views, a hot tub, a spa and wellness center, and an indoor pool. The hotel also provides room service and hiking opportunities.
Hotel with Indoor Pool
Hotel Arena features an indoor swimming pool which guests can access for free, along with the sauna and relax area. The pool area is described as spacious and well-maintained.
Family Friendly Hotel
Business Hotel
Accessible Hotel
Hotel with Tennis Courts
Hotel with Heated Pool
About Hotel Arena
License: С2-91В-5ШГ-В1
Guest Reviews
Location
Guests appreciate the perfect balance between nature and urban amenities with the hotel's immediate surroundings offering a peaceful retreat next to the river, while still being within walking distance from the bustling city area. The accessibility to the slopes of Borovets, just a 10-minute drive away, makes it a favorable option for skiing enthusiasts. Additionally, the ample parking space and excellent price-to-quality ratio further enhance its appeal.
Whether seeking relaxation or adventure, the scenic views from the rooms and balconies add an extra layer of satisfaction for those staying at Hotel Arena. Overall, its excellent location, coupled with friendly service and modern amenities, ensures a comfortable and enjoyable stay for all guests.
Breakfast
While some reviews noted that the breakfast could occasionally be monotonous, the majority still found it tasty and fresh. Despite a few mentions of simplicity and minimal options, the consistent appreciation for the quality of the food and the comfortable dining environment stands out. The breakfast setup generally includes both buffet-style and menu options, allowing guests to enjoy different experiences on different days.
Additionally, the quality and serving style of the breakfast, as well as the attentive service, add to the appeal, making it a pleasant start to the day for most visitors. While there were occasional critiques about it being a bit pricey or lacking beverages like coffee or tea, the overall consensus remains highly favorable with guests often describing their breakfast experience as satisfying and enjoyable.
Rooms
Beds
Cleanliness
Guests appreciate the impeccable cleanliness of both the rooms and public areas, including the spa facilities, which are well-maintained. The hotel is described as clean, warm and comfortable and the overall cleanliness is noted to be at a high level. Despite some minor issues that occasionally need addressing, the general consensus is that Hotel Arena excels in providing a clean, inviting environment for its guests.
Staff
The dining establishments within the hotel are staffed by polite and smiling employees, although there was a singular mention of a negative experience with restaurant staff. Nonetheless, guests commonly highlight the swift and impeccable service provided throughout the hotel, along with the cleanliness and helpfulness of all staff members, including the cleaning crew. Overall, the staff at Hotel Arena shines, providing fantastic customer service and rapidly addressing guests' needs, ensuring a pleasant and welcoming atmosphere.
Wi-Fi
Spa
Guests commend the sauna area, calling it very nice and specifically noting it as a highlight. The relaxation area, equipped and clean, receives positive remarks for providing a good place to unwind. The wellness and spa center with well-maintained facilities, offer a relaxing environment, although there's a mention that the staff working in the relaxation area could improve their service. Overall, the spa and pool area with its good saunas, clean relaxation zones and excellent overall setup, is positively received by those looking for a serene escape within the hotel.
Pool
A highlight is the indoor heated pool, which stretches 25 meters long. This heated pool is particularly praised by those seeking a comfortable swim after a day on the slopes with the water temperature deemed good and suitable for training. The heated pool also offers great conditions for children, helping families enjoy their stay.
Some guests did note occasional use of the pool area for storage and a non-functioning steam room, but these issues are minor compared to the overwhelmingly positive feedback. The combination of a sizeable, clean and well-heated pool makes it a key feature for anyone staying at Hotel Arena.
Parking
Yes, Hotel Arena has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at Hotel Arena.
No, Hotel Arena doesn't allow dogs.
Yes, parking facilities are available at Hotel Arena.
Yes, Hotel Arena has a gym.
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