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Hotel Portobelo Plaza las Ámericas

San Andres , Avenida Las Americas 1a-101 (Show on Map)

7.9

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsPortobelo Plaza de las Americas in San Andres offers a strikingly convenient location, ideal for those looking to explore the vibrant surroundings. Guests appreciate its proximity to the main beach, shops, and tour departure points, which makes it a central hub for exploring the island. The atmosphere is underscored by a friendly, attentive staff that maintains high service standards, contributing to a positive hotel experience.

The breakfast offerings are another highlight, with many guests praising the quality and variety available. The breakfast selection, though slightly repetitive over prolonged stays, generally satisfies diverse tastes and dietary preferences. The cleanliness and modernity of the hotel further enhance its charm, with immaculate rooms and fresh scents adding to the comfort. Some minor concerns with ventilation and occasional maintenance issues in the rooms are noted, but these do not significantly detract from the overall accommodation experience.

Staff interactions largely receive high marks, with particular recognition for several team members' exceptional service. The hospitality extends to helpful arrangements and accommodating special requests, though there are occasional mentions of unresponsiveness in certain areas.

While the WiFi and pool areas show room for improvement, with internet connectivity issues and limited pool accessibility being common references, these are balanced by the positive aspects of the hotel. The beds often receive praise for their comfort, contributing to a restful stay despite a few mixed reviews.

Overall, Portobelo Plaza de las Americas is recommended for its strategic location, modern amenities, and pleasant service. Though it might not fully meet the expectations of a classic four-star rating, it delivers well on comfort and value, making it a favorable choice for travelers visiting San Andres.
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Business Hotel

Located on Avenida las Americas, this hotel likely offers a central location and standard amenities suitable for business travelers. Its position may provide easy access to business districts or conference venues.

Hotel with Gym

Portobelo Plaza de las Americas features a gym facility with fitness classes available for guests. It also offers an outdoor pool, solarium, and activities like diving and snorkeling.

4-Star Hotel

This hotel enjoys an excellent location and offers comfortable rooms with city views. It provides easy access to Muelle Portofino and other nearby attractions.

Hotel near The Beach

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Hotel with Swimming Pool

Outdoor Pool

Hotel with Outdoor Pool

Room Types

Double Room Room fitted with air conditioning, a private bathroom, a flat-screen TV, a minibar, bed linen and towels.

Triple Room Room fitted with air conditioning, a private bathroom, a flat-screen TV, a minibar, bed linen and towels.

About Hotel Portobelo Plaza las Ámericas

License: 29313

Guest Reviews

7.9

Good

Location

Portobelo Plaza de las Americas boasts an excellent location in the heart of San Andres, making it an ideal choice for travelers seeking convenience. It's situated just a short stroll from the main beach, offering easy access to the sands and waves. This central position places guests amidst a vibrant shopping area, with numerous shops, supermarkets, and restaurants within walking distance. The hotel also benefits from proximity to key tour departure points, including excursions to Johnny Cay and the Acuario. Guests appreciate the safe and clean environment, underscored by attentive and friendly staff dedicated to maintaining high standards of service. With modern amenities and facilities, including reliable air conditioning and a hot shower, the hotel ensures a comfortable stay. Whether you're there for the beach, shopping, or exploring local attractions, the location of Portobelo Plaza de las Americas stands out as its most compelling feature.

Breakfast

Portobelo Plaza de las Americas offers a generally well-received breakfast experience, praised for its taste and quality. Many guests appreciate the satisfying and varied options available, which cater to different tastes and dietary styles. The breakfast is described as rich, delicious, and sometimes even exceeding expectations with its completeness and abundance. The hotel staff is noted for their friendliness and good service during breakfast, enhancing the overall experience. However, a recurring theme in the reviews is the lack of variety over extended stays, with some guests noting that the menu can become repetitive after a few days. While some visitors find the breakfast to be very good in comparison to other Colombian hotels, others feel it could benefit from more diversity, especially concerning fruit and sweeter items. Despite these critiques, the proximity of the hotel to the beach and its clean, comfortable accommodations add to the positive dining experience. Overall, the breakfast at Portobelo Plaza de las Americas is a strong point for many, contributing to an enjoyable stay.

Rooms

Portobelo Plaza de las Americas offers a mixed experience when it comes to its hotel rooms. Guests often highlight the spaciousness and comfort of the rooms, which are well-equipped with modern amenities including comfortable beds, minibars, hot showers, and cable channels. The rooms are frequently described as clean and organized, creating a cozy atmosphere for visitors. Many guests appreciate the quiet environment that ensures a restful stay, even though some rooms do lack sound insulation.

Despite the positive aspects, there are recurring mentions of the absence of windows in several rooms, leading to a lack of ventilation and some instances of damp odors. Issues such as poor maintenance and occasional plumbing problems are noted. However, guests generally find the facilities clean and modern, contributing to an overall good accommodation experience. The staff and service are also praised for their quality, adding to the comfort of a stay at the hotel.

Beds

When it comes to bedding comfort at Portobelo Plaza de las Americas, the guest reviews paint a predominantly positive picture. Many guests found the beds to be very comfortable, highlighting the enjoyable experience of resting on soft and well-maintained mattresses, complemented by plush pillows. The bedding quality extends to excellent bed linen, contributing to an overall restful night's sleep. However, some reviews mention issues, such as the occasional hard or noisy bed. On the whole, the consensus suggests that the hotel largely succeeds in providing a comfortable sleeping environment, despite a few negative remarks.

Cleanliness

Portobelo Plaza de las Americas generally impresses guests with its commitment to cleanliness and friendly service. Many reviewers emphasize the hotel's exceptional cleanliness, often describing the rooms as very clean, modern, and well-maintained. Guests frequently mention the fresh and pleasant smell throughout the hotel, emphasizing a sense of comfort. The facilities are new and well-kept, contributing to a polished and tidy atmosphere. The convenient location, close to the beach and local amenities, enhances the appeal of the stay.

Despite some variability in experiences, with occasional lapses in room cleaning, the overall perception leans heavily toward a sparkling and welcoming environment. The service from the staff is highlighted as kind and attentive, coupled with the benefit of daily cleaning services that maintain a high standard throughout the guests' stay. For those seeking a clean and conveniently located hotel near Spratt Bright Beach, Portobelo Plaza de las Americas stands out as a strong contender.

Staff

Portobelo Plaza de las Americas boasts an attentive and friendly staff that leaves a positive impression on many guests. Numerous visitors commend the hotel employees, particularly singling out individuals like David, Sebastian, Jesus, Edna, and Carolina for their exceptional politeness and willingness to go above and beyond to ensure a comfortable stay. Guests consistently highlight the staff's helpfulness and hospitality, with the team often assisting with arrangements, such as tours and car rentals, and accommodating special requests like early check-ins and luggage storage. The combination of the staff's warm demeanor and the hotel's cleanliness contributes to a generally pleasant experience. However, some reviews mention less satisfactory encounters, noting incidents of unresponsiveness or rudeness from certain staff members, particularly in the reception and café areas. Despite these occasional criticisms, the overall consensus suggests that the staff at Portobelo Plaza de las Americas enhances the hotel experience with their commitment to providing good service.

Wi-Fi

The WiFi experience at Portobelo Plaza de las Americas receives mixed feedback from guests. While some mention that the internet is decent or even great, others point out that the WiFi service could benefit from improvements. The signal strength varies, performing better in the lobby than in the rooms, where guests often find weak or inconsistent connectivity. Although the internet speed and limitations on data usage are noted concerns, they appear to be a minor issue for some, overshadowed by the hotel’s other amenities like laundry services. Overall, the WiFi service is an area that could use enhancement to match the expectations of today's travelers.

Pool

The pool at Portobelo Plaza de las Americas in San Andrés offers a mixed experience for guests. While some visitors appreciate its visual appeal and find it ideal for a refreshing dip post-excursion, others express concerns about its size and operational hours. The pool is described as small, and with the number of rooms available, it might not accommodate everyone comfortably throughout the day. The limited hours of operation, from post-10 AM until early evening, restrict the pool's accessibility, sometimes exacerbated by unexpected closures for maintenance. Despite these challenges, many guests acknowledge the pool's cleanliness and pleasant ambiance as highlights. Though more frequent cleaning might be warranted, the pool generally looks as advertised in photos, providing a nice respite within the hotel's courtyard. As for the overall service experience, it's noted as very good, contributing positively to guest satisfaction even if occasional lapses in maintenance are observed.

4 Star

Portobelo Plaza de las Americas stands out for its comfort, excellent service, and modern facilities. The staff receive high praise for their attention, contributing to an overall good experience for guests. The hotel boasts an excellent location, making it a convenient choice for travelers. Its restaurant is noted for serving very good food, adding to the pleasantness of the stay.

While some reviews suggest the hotel may not meet the traditional expectations of a four-star establishment, it remains a comfortable and clean option for visitors. The hotel is new, with everything appearing absolutely new, and offers an understated, elegant decor. Despite a few comments regarding the firmness of the beds and pillows, the overall cost-benefit ratio is considered excellent. For those seeking a modern, clean, and conveniently located hotel, Portobelo Plaza de las Americas delivers a satisfying experience.

Yes, Hotel Portobelo Plaza las Ámericas has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at Hotel Portobelo Plaza las Ámericas.

No, Hotel Portobelo Plaza las Ámericas doesn't allow dogs.

No, parking facilities aren't available at Hotel Portobelo Plaza las Ámericas.

Yes, Hotel Portobelo Plaza las Ámericas has a gym.

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