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DoubleTree by Hilton San Antonio Airport

San Antonio , 611 Northwest Loop 410 (Show on Map)

7.6

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe DoubleTree by Hilton San Antonio Airport is a highly recommended hotel for visitors due to its excellent location, close to the interstate, mall and popular tourist attractions. The hotel offers a shuttle service to both the airport and the mall and guests appreciate the proximity to great restaurants and shopping areas. The rooms are generally clean, spacious and comfortable with comfortable beds and a home-like atmosphere. The staff is friendly, helpful and welcoming with the breakfast restaurant staff receiving high marks. The pool is beautiful and receives praise for its condition and the parking is plentiful and safe. The beds are exceptional with guests consistently praising their comfort. While there were some issues with breakfast quality and value, outdated decor and maintenance problems, most guests enjoyed their stay and would recommend the hotel.
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Categories

Luxury Hotel

Hotel near Golf Courses

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

Heated Pool Outdoor Pool

Hotel with Free Wi-Fi

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel with Outdoor Pool

Hotel with Heated Pool

Room Types

Double Room with Two Double Beds - Non-Smoking A TV with cable channels is available in this room. A coffee machine and ironing facilities are also provided.

King Room - Non-Smoking A TV with cable channels is available in this room. A coffee machine and ironing facilities are also provided.

Junior King Suite with Sofa Bed This suite features a separate bedroom and living area with a sofa bed.

Double Room - Disability Access This accessible room features a spacious bath tub with grab bars. A microwave and fridge are also included.

Double Room with Roll-In Shower - Mobility and Hearing Accessible The unit has 1 bed.

One-Bedroom King Suite The spacious double room offers air conditioning, a tea and coffee maker, a safe deposit box, heating and a flat-screen TV with cable channels. The unit has 1 bed.

Two Double Beds with View The unit has 2 beds.

King Room with View The spacious double room features air conditioning, a tea and coffee maker, a safe deposit box, heating and a flat-screen TV with cable channels. The unit has 1 bed.

About DoubleTree by Hilton San Antonio Airport

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Guest Reviews

7.6

Good

Location

The DoubleTree by Hilton San Antonio Airport is highly praised for its excellent location. The hotel is situated close to the interstate, mall and many popular tourist attractions making it a great choice for visitors. Guests love the views from their rooms and the plentiful parking available. The hotel is conveniently located near the airport and offers a shuttle service to both the airport and the mall. Visitors appreciate the hotel's proximity to great restaurants and shopping areas. Overall, the location of the hotel receives glowing reviews from guests who highly recommend it for anyone visiting the area.

Breakfast

The breakfast at DoubleTree by Hilton San Antonio Airport received mixed reviews from guests. While some guests found it to be good and amazing, others criticized the limited buffet and overpriced options. There were also complaints of not receiving the complimentary breakfast that was supposed to be included in their package and confusion around whether or not there was a complimentary breakfast offered at all. Despite these issues, many guests appreciated the courteous staff working in the breakfast restaurant. Overall, the hotel could improve the quality and value of their breakfast offerings.

Rooms

The rooms at DoubleTree by Hilton San Antonio Airport generally received positive reviews from guests. Many guests commented on the comfortable beds and the home-like atmosphere of their rooms. The rooms were also noted for being clean, spacious and comfortable. Some guests also enjoyed the location and views from their rooms. However, some guests did mention issues with outdated decor, maintenance problems like peeling paint and clogged tubs and issues with amenities like broken refrigerators and low water pressure. Additionally, some guests noted that the hotel could use some renovations, as the facilities seemed outdated and worn down. Despite these issues, most guests enjoyed their stay and found their rooms to be comfortable and clean.

Beds

If you're looking for a hotel with comfortable beds, the DoubleTree by Hilton San Antonio Airport is a great option. Guests have consistently praised the beds with many describing them as "amazing," "super cómodas," and "sooo comfortable!!" Even when beds were only deemed "comfy," guests still found them to be a highlight of their stay. The rooms themselves are often described as spacious and clean with soft pillows and sheets. While a few guests noted minor issues such as small beds or worn headboards, most found the bed and pillow quality to be exceptional. So if you're looking for a good night's sleep during your stay in San Antonio, the DoubleTree by Hilton San Antonio Airport won't disappoint.

Cleanliness

If you're looking to stay at a clean hotel during your stay in San Antonio, the DoubleTree by Hilton San Antonio Airport may be a good option for you. Overall, guests have found the facility to be clean and functional. Some guests mentioned issues with cleanliness upon arrival, such as dirty bathrooms or moldy spots on the walls, but these instances seem to be rare. The hotel is older and could use some remodeling, but the rooms themselves are clean and comfortable. Some guests were confused about the hotel's cleaning policy for rooms, but in general, it seems that if you request housekeeping, they will come to clean. Some areas, such as the pool and carpets, could use more attention, but the staff overall is amazing and the location is convenient.

Staff

If you're looking for a hotel with a friendly and helpful staff, the DoubleTree by Hilton San Antonio Airport might just be the perfect spot for you. While there were a few negative comments about front desk staff, the majority of guests had positive things to say about the team members throughout the property. In particular, the breakfast restaurant staff received high marks, as did the drivers and check-in staff. Guests praised their friendliness, knowledge and hard work and many used words like "excellent" and "fantastic" to describe the service they received. One manager, Sue, even went above and beyond to help a guest in a difficult situation. While there were a few isolated incidents of rudeness from specific staff members, guests generally found the staff to be helpful and welcoming. We recommend the DoubleTree by Hilton San Antonio Airport for visitors who want to experience true Texan hospitality.

Pool

The DoubleTree by Hilton San Antonio Airport seems to offer a pleasant swimming experience for its guests. Many reviewers mention a beautiful pool, complete with warm water and atmospheric lighting. The heated outdoor pool receives praise for its condition with one guest noting it as "very nice." Unfortunately, some reviewers note that the pool can be overcrowded at times, detracting from the experience. There are also a few complaints regarding maintenance issues with the hot tub and pool closure during certain times, but overall, guests seem to be satisfied with their dip in the pool.

Parking

The DoubleTree by Hilton San Antonio Airport has received mixed reviews regarding its parking with some guests finding it disorganized and inconvenient with no valet service as advertised. However, many guests found the plentiful parking to be a big plus and appreciated the safe and secure parking with free options available. While some found the garage parking to be a little tight between spaces and a long walk from the hotel, others appreciated the added security. The parking garage could be a little more spacious, but overall the hotel is pretty good and even has a Starbucks on site. Some found the parking to be a little pricey, but the convenience and safety make it worth it. While a few guests had issues with room cleaning and luggage transportation, the majority were satisfied with the parking options available at the hotel.

4 Star

The DoubleTree by Hilton San Antonio Airport is a pleasant hotel with good facilities and services. However, some guests were disappointed with their stay, particularly Hilton Honors members who felt unrecognized. Despite this, many reviewers had an overall great experience and would stay again. One guest mentioned that the check-in process could be improved to avoid long lines, but otherwise the stay was good. Overall, while some guests may have had a regular estancia and felt the hotel was not a true four star establishment, many others enjoyed their stay and would recommend it.

Yes, DoubleTree by Hilton San Antonio Airport has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.

No, a spa isn't available at DoubleTree by Hilton San Antonio Airport.

No, DoubleTree by Hilton San Antonio Airport doesn't allow dogs.

Yes, parking facilities are available at DoubleTree by Hilton San Antonio Airport.

Yes, DoubleTree by Hilton San Antonio Airport has a gym.

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