DoubleTree by Hilton San Antonio Downtown
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Summary of reviewsThe DoubleTree by Hilton San Antonio Downtown offers a strategic and reasonably priced base for exploring San Antonio with easy access to major freeways and attractions like the Alamo Dome, Riverwalk and Market Square. Despite some guests finding it slightly farther from key spots than expected, most appreciate its clean, safe environment and the welcoming staff.
Breakfast receives mixed reviews, though the variety and quality of food are generally praised. Many find the $18 price worth it for the delicious spread, especially on weekends, despite some reporting cold or unimpressive offerings on certain days. The dinner experience is largely positive with exceptional service and quality food, albeit with occasional limitations like a restricted menu or early closures.
Rooms are spacious, comfortable and well-maintained, often praised for their cleanliness and quiet atmosphere. However, some guests report occasional maintenance issues and outdated furnishings. Similarly, the hotel's cleanliness is generally good, though there are sporadic complaints about specifics like stained carpets or dirty towels.
The staff is mostly lauded for their friendly, helpful nature with numerous positive mentions of specific employees who enhanced the guest experience. However, inconsistent service at the front desk and interactions with the manager are areas noted for potential improvement.
The pool, despite a few cleanliness and maintenance concerns, is viewed as a family-friendly and enjoyable amenity. The parking facility is clean and secure but the additional fees are frequently criticized for adding to the overall cost.
Comfortable beds contribute positively to the sleep experience, although some guests find them smaller than expected and suggest improvements for the pillows and linens. The hotel's four-star services and facilities align with its rating, reflecting a superb and luxurious guest experience, albeit with a mixture of perceptions about its true star ranking. Accessibility features for individuals with disabilities are well implemented, facilitating ease of use.
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Breakfast receives mixed reviews, though the variety and quality of food are generally praised. Many find the $18 price worth it for the delicious spread, especially on weekends, despite some reporting cold or unimpressive offerings on certain days. The dinner experience is largely positive with exceptional service and quality food, albeit with occasional limitations like a restricted menu or early closures.
Rooms are spacious, comfortable and well-maintained, often praised for their cleanliness and quiet atmosphere. However, some guests report occasional maintenance issues and outdated furnishings. Similarly, the hotel's cleanliness is generally good, though there are sporadic complaints about specifics like stained carpets or dirty towels.
The staff is mostly lauded for their friendly, helpful nature with numerous positive mentions of specific employees who enhanced the guest experience. However, inconsistent service at the front desk and interactions with the manager are areas noted for potential improvement.
The pool, despite a few cleanliness and maintenance concerns, is viewed as a family-friendly and enjoyable amenity. The parking facility is clean and secure but the additional fees are frequently criticized for adding to the overall cost.
Comfortable beds contribute positively to the sleep experience, although some guests find them smaller than expected and suggest improvements for the pillows and linens. The hotel's four-star services and facilities align with its rating, reflecting a superb and luxurious guest experience, albeit with a mixture of perceptions about its true star ranking. Accessibility features for individuals with disabilities are well implemented, facilitating ease of use.
Hotel Taking Steps Towards Sustainability
As a DoubleTree by Hilton property, this hotel is committed to minimizing its environmental footprint. It tracks energy, carbon, water, and waste efficiency through Hilton's LightStay environmental management system.
Accessible Hotel
This hotel is listed among the best accessible hotels in San Antonio, suggesting it offers accessible accommodations and services for guests.
Hotel for Honeymoon
Dog Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Hotel with Parking
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
The DoubleTree by Hilton San Antonio Downtown offers guests a favorable location with a mix of advantages and minor inconveniences. Positioned near major freeways, it provides easy access to numerous attractions, making it convenient for those attending events or exploring the city's highlights such as the Alamo Dome, Riverwalk and Market Square. Many reviews highlighted its proximity to downtown, facilitating short walks or brief rides to main points of interest, restaurants and public transportation.
However, while the hotel is often described as close to downtown, some guests felt it was farther than advertised from key spots like the Riverwalk and Alamo area, occasionally necessitating longer walks or alternative transportation, especially due to highway infrastructure affecting pedestrian routes.
On the positive side, visitors frequently praised the cleanliness, safety and welcoming nature of the staff. The location, combined with competitive pricing, provides a balanced choice for those looking to stay near downtown without the expense of being directly in the center. The hotel's closeness to Market Square was particularly appreciated with many guests finding it a manageable walk.
Overall, the DoubleTree by Hilton San Antonio Downtown offers a strategic base for travelers looking to explore the city's main attractions, enjoy a comfortable stay and benefit from reasonable pricing, despite some minor logistical considerations.
The breakfast experience at DoubleTree by Hilton San Antonio Downtown evokes a mix of opinions from guests. On the positive side, many praised the breakfast as great, very delicious and very complete. Guests appreciated the variety offered in the buffet, mentioning options like eggs, bacon, waffles, fruit and yogurt and some found the service to be excellent, noting the courteous and attentive breakfast staff.
Several guests felt that the breakfast buffet, despite being priced at $18, was worth it thanks to its quality and service. There were specific mentions of the breakfast buffet being very good, particularly on weekends and a few guests even referred to it as one of the best experiences during their stay in the USA.
However, some guests felt the breakfast offerings were less than satisfactory. There were comments about the breakfast menu being unimpressive and the buffet being cold and minimal on certain days. Others noted that the food was not freshly made with specific complaints about the potatoes and sausage and some found the breakfast gross.
Another point of contention was the cost and inclusion policy. Many guests were surprised to find breakfast was not included in their stay, feeling the additional $18 charge was excessive. Some mentioned having to purchase breakfast separately or being charged daily for it. The wait times for breakfast service were also a concern with reports of delays and insufficient staff to provide prompt service.
In summary, while many guests enjoyed a delicious and complete breakfast buffet at DoubleTree by Hilton San Antonio Downtown, others were dissatisfied with the cost, quality and service.
Guests at the DoubleTree by Hilton San Antonio Downtown have generally positive feedback regarding their dining experiences, especially praising the exceptional service and quality of food. Many complimented the delicious meals and highlighted standout items like the well-prepared omelette and tasty Starbucks offerings. The hotel's restaurant, referred to as "El bar," is noted for its excellence and a notable dish consisting of a good piece of meat offered at a great price.
However, there are mentions of some limitations, such as a restricted menu and instances where the restaurant and bar closed earlier than expected. A few guests expressed disappointment with the limited food selection and noted delays in service, such as waiting over 10 minutes for hot tea. Despite these constraints, the overall dining quality and customer service received high marks with specific praises directed towards individuals like Edward for exceptional assistance.
Additional amenities like pleasant lobby ambience and delicious welcoming cookies further enhance the dining experience, making it a memorable aspect of staying at the DoubleTree by Hilton San Antonio Downtown.
Travelers who visit the DoubleTree by Hilton San Antonio Downtown generally find the rooms to be spacious, comfortable and well-maintained. Cleanliness is frequently noted with many guests appreciating the fresh and welcoming environment and comfortable bedding. The rooms often come in good condition, adequately equipped with essentials and provide a quiet retreat despite the bustling city location.
Positive mentions highlight the ample space in rooms, making them suitable for families or those needing extra room. Guests often mention the quality of sleep due to comfortable beds, adding to the overall pleasant experience. The hotel's cleaning staff receives commendations, frequently maintaining rooms to a high standard.
However, reviews do reveal some areas that warrant improvement. Instances of outdated and tired-looking rooms are noted with occasional reports of dirty rooms and maintenance issues such as non-working fridges, electrical plugs and broken bathroom curtains. There are also mentions of rooms being dark and having a musty smell at times. Problems with room keys frequently necessitating trips to the reception are cited, impacting the convenience of the stay.
Overall, while there are some areas needing attention, the accommodation quality at DoubleTree by Hilton San Antonio Downtown largely satisfies guests with its comfortable, spacious and clean rooms that provide a restful base for their visit.
Travelers to the DoubleTree by Hilton San Antonio Downtown have shared a mixed yet insightful experience regarding the beds at the hotel. While a number of visitors found the beds to be super comfy and remarked on the comfort and quietness of the sleeping arrangements, others found the beds to be smaller than anticipated. There are consistent mentions of very small or narrow beds, which might not meet the expectations of those looking for larger, queen-size accommodations.
Moreover, some guests enjoyed comfortable beds and linens with comments noting the beds were very comfortable and clean. Despite these positives, there were reports of uncomfortable and hard mattresses, while pillows were frequently described as flat, worn out and in need of replacement. Additionally, some reviews indicated cleanliness issues, such as stained bed sheets and comforters and occasional mentions of unclean rooms.
The overall guest sentiment suggests that while many find the beds at DoubleTree by Hilton San Antonio Downtown comfortable and satisfactory for a good night's sleep, there are areas requiring improvement, particularly regarding the size of the beds and the quality of pillows and linens.
The DoubleTree by Hilton San Antonio Downtown presents a mixed picture when it comes to cleanliness, based on guest reviews. The hotel features clean and welcoming common areas with a lobby that many guests described as clean and inviting. Rooms themselves often went noted for their cleanliness and comfort with clean bedsheets and good housekeeping being highlighted. Many visitors also found the property well-maintained and described the overall facility as very clean.
However, there are several concerns that guests raised about specific aspects of cleanliness. Some guests reported issues with stained carpets, dirty bathrooms and unclean sheets. Problems such as a dirty pool, malfunctioning room amenities like fridges and electrical plugs and unpleasant odors were also mentioned. There were instances of poor housekeeping reliability with missed maid services and dirty towels causing inconvenience.
Despite these negative points, the hotel's staff often received praise for their friendliness and efficiency. The facility’s cleanliness overall seemed adequate to many guests, though areas like the carpet and bathrooms might benefit from more attention. Thus, while the DoubleTree by Hilton San Antonio Downtown has strengths in room and lobby cleanliness, it appears that consistency in housekeeping and attention to detail need improvement.
The staff at DoubleTree by Hilton San Antonio Downtown receives mixed reviews with many guests highlighting positive experiences. Numerous reviewers appreciated the friendly and helpful nature of the staff, describing them as welcoming, courteous and attentive. Instances of amazing guest service and outstanding support were frequently noted with specific praise for the check-in process and the considerable effort staff put into making guests feel comfortable.
Guests particularly noted the politeness of the staff, mentioning instances where they were very accommodating, informative and supportive. Specific employees, like Alexandria, were commended for their exceptional assistance with reservations and inquiries. There were also positive mentions of the bar and restaurant staff and the overall cleanliness and pleasant environment contributed to a more enjoyable stay.
However, feedback was not unanimously positive. Some guests experienced inconsistencies in service, particularly at the front desk. Reports of rudeness, unwelcoming behavior and a lack of knowledge about hotel services emerged, suggesting room for improvement in customer service training. Some reviews specifically mentioned problematic interactions with the manager and certain front desk employees, which detracted from their overall experience.
In summary, while the general staff at DoubleTree by Hilton San Antonio Downtown are often described as friendly and helpful, there are areas—particularly at reception—where improvements in consistency and professionalism could enhance the guest experience further.
The pool area at the DoubleTree by Hilton San Antonio Downtown receives mixed reviews from guests. Positively, many found the pool enjoyable, describing it as comfortable, super clean and ideal for combating the Texas heat. The outdoor swimming pool is enclosed, offering a degree of privacy and some noted that it was beautifully maintained. Families appreciated the children's pool area and kids specifically enjoyed the cookies distributed at check-in, adding to the overall pleasant experience.
However, there were areas of concern as well. A few guests mentioned that the pool was not always kept in good condition, citing issues like dark lighting, needed repairs and occasional cleanliness lapses with some even spotting huge roaches. Sometimes, the pool was very cold and the hot tub temperature was not satisfactory. Additionally, closures due to weather or construction were noted, which might cause inconvenience. Overall, despite a few areas for improvement, the pool generally succeeded as a family-friendly and enjoyable amenity.
The parking situation at 'DoubleTree by Hilton San Antonio Downtown' has received mixed reviews from guests with a strong sentiment regarding the associated fees. On the positive side, several guests appreciated that the hotel offers safe, convenient and well-maintained garage parking that is easily accessible and close to the doors and security. The structure itself was noted to be super clean and provided a sense of security.
However, the cost of parking was a frequent point of contention among guests. Some felt the daily fee of $25, which could go as high as $30 or even $50, was excessive and significantly added to the overall expense of their stay. Several reviews highlighted the irritation of having to pay for parking separately with some noting hidden fees or unexpected charges, which they felt were not adequately communicated by the hotel. Additionally, it was pointed out that the parking fee increased the total rate of accommodation, which some guests found unfair.
In sum, while the actual parking facilities at 'DoubleTree by Hilton San Antonio Downtown' are well-regarded for their cleanliness and safety, the additional cost remains a sore spot for many visitors.
The DoubleTree by Hilton San Antonio Downtown offers a mix of high-quality services and facilities that align with its four-star rating. Guests consistently describe the hotel as neat, comfortable and well-kept, creating a prestigious and luxurious atmosphere. With clean and good surroundings, the accommodations provide a top-notch guest experience, commonly described as superb. The high-quality services enhance the overall stay, while the dining options are lauded as very delicious. While some guests feel the hotel is more aligned with three-star standards, the prevailing sentiment reflects satisfaction with a luxurious and high-quality experience worthy of recognition.
The DoubleTree by Hilton San Antonio Downtown receives commendable feedback for its accessibility features, particularly for guests with disabilities. The hotel provides accessible bathrooms and has implemented a barn door style, facilitating ease of use. Wheelchair access is prominent throughout the property, ensuring easy access to elevators and other areas of the hotel. Accessible restrooms and facilities are consistently highlighted, emphasizing the hotel's focus on accommodating all guests. Additionally, there are nearby spaces, adding to the convenience for those with mobility challenges. However, one review noted an issue with a room door, indicating that it required tools for proper access. Overall, the hotel's dedication to accessibility is well-recognized and appreciated by its guests.
The outdoor pool at DoubleTree by Hilton San Antonio Downtown is noted for its comfortable and family-friendly environment. Enclosed by the building, the pool area provides a sense of privacy and security, making it suitable for special occasions or simply a fun night out with the family. The entire pool enclosure ensures a pleasant swimming experience, adding to the overall enjoyable atmosphere. Guests appreciate having easy access to the outdoor pool, highlighting its inviting and well-maintained facilities.
DoubleTree by Hilton San Antonio Downtown is frequently highlighted for accommodating special occasions such as anniversaries, birthdays and Valentine's Day celebrations. Guests often mention the hotel’s attention to creating a romantic ambiance, suitable for a special night or a memorable romantic occasion. The rooms are consistently praised for their cleanliness and being in good condition. However, there are some mixed feelings regarding the hotel as a destination specifically for honeymooners, indicating it may not be the top recommendation for those particular stays. Overall, it presents a tidy and inviting atmosphere for various celebratory events.
DoubleTree by Hilton San Antonio Downtown provides guests with a high-quality stay characterized by clean and well-maintained facilities. Visitors have repeatedly praised the hotel's neat and comfortable atmosphere, which is further enhanced by its luxurious and elegant decor. The state-of-the-art facilities contribute to a sense of luxury and high-quality condition through every aspect of the guest experience. While there has been a minor note that the hotel may not meet everyone's definition of luxury, the overall sentiment remains strongly positive regarding the cleanliness, comfort and modern amenities offered, ensuring a generally opulent stay.
DoubleTree by Hilton San Antonio Downtown has received numerous accolades for being an ideal destination for special occasions, particularly anniversaries and romantic getaways. Guests frequently highlight its suitability for celebrating valentines and other romantic breaks. The hotel is often described as a great place for a romantic getaway with many visitors noting their pleasant experiences during romantic nights. The ambiance makes it perfect for marking special nights, creating memorable moments during romantic occasions. Whether it’s a note to celebrate an anniversary or a special event by the pool, the hotel consistently provides a romantic backdrop that guests appreciate.
DoubleTree by Hilton San Antonio Downtown proves to be a welcoming destination for guests traveling with their canine companions. The hotel is noted for its pet-friendly atmosphere, ensuring that pets feel as invited as their owners. Dogs are welcomed with some specific policies in place, including a pet reservation fee that guests should be aware of before booking. The positive reception extends to accommodating various sizes of dogs and many guests appreciated how excellent the facilities were for their pets.
Despite a nominal pet fee, guests found the value worth the comfort and service provided to their furry friends. However, some guests remarked on the occasional barking from other dogs, which can be expected in a pet-friendly environment. Overall, the hotel is highly recommended for dog owners seeking a comfortable and inclusive stay in San Antonio.
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Location
However, while the hotel is often described as close to downtown, some guests felt it was farther than advertised from key spots like the Riverwalk and Alamo area, occasionally necessitating longer walks or alternative transportation, especially due to highway infrastructure affecting pedestrian routes.
On the positive side, visitors frequently praised the cleanliness, safety and welcoming nature of the staff. The location, combined with competitive pricing, provides a balanced choice for those looking to stay near downtown without the expense of being directly in the center. The hotel's closeness to Market Square was particularly appreciated with many guests finding it a manageable walk.
Overall, the DoubleTree by Hilton San Antonio Downtown offers a strategic base for travelers looking to explore the city's main attractions, enjoy a comfortable stay and benefit from reasonable pricing, despite some minor logistical considerations.
Breakfast
Several guests felt that the breakfast buffet, despite being priced at $18, was worth it thanks to its quality and service. There were specific mentions of the breakfast buffet being very good, particularly on weekends and a few guests even referred to it as one of the best experiences during their stay in the USA.
However, some guests felt the breakfast offerings were less than satisfactory. There were comments about the breakfast menu being unimpressive and the buffet being cold and minimal on certain days. Others noted that the food was not freshly made with specific complaints about the potatoes and sausage and some found the breakfast gross.
Another point of contention was the cost and inclusion policy. Many guests were surprised to find breakfast was not included in their stay, feeling the additional $18 charge was excessive. Some mentioned having to purchase breakfast separately or being charged daily for it. The wait times for breakfast service were also a concern with reports of delays and insufficient staff to provide prompt service.
In summary, while many guests enjoyed a delicious and complete breakfast buffet at DoubleTree by Hilton San Antonio Downtown, others were dissatisfied with the cost, quality and service.
Dinner
However, there are mentions of some limitations, such as a restricted menu and instances where the restaurant and bar closed earlier than expected. A few guests expressed disappointment with the limited food selection and noted delays in service, such as waiting over 10 minutes for hot tea. Despite these constraints, the overall dining quality and customer service received high marks with specific praises directed towards individuals like Edward for exceptional assistance.
Additional amenities like pleasant lobby ambience and delicious welcoming cookies further enhance the dining experience, making it a memorable aspect of staying at the DoubleTree by Hilton San Antonio Downtown.
Rooms
Positive mentions highlight the ample space in rooms, making them suitable for families or those needing extra room. Guests often mention the quality of sleep due to comfortable beds, adding to the overall pleasant experience. The hotel's cleaning staff receives commendations, frequently maintaining rooms to a high standard.
However, reviews do reveal some areas that warrant improvement. Instances of outdated and tired-looking rooms are noted with occasional reports of dirty rooms and maintenance issues such as non-working fridges, electrical plugs and broken bathroom curtains. There are also mentions of rooms being dark and having a musty smell at times. Problems with room keys frequently necessitating trips to the reception are cited, impacting the convenience of the stay.
Overall, while there are some areas needing attention, the accommodation quality at DoubleTree by Hilton San Antonio Downtown largely satisfies guests with its comfortable, spacious and clean rooms that provide a restful base for their visit.
Beds
Moreover, some guests enjoyed comfortable beds and linens with comments noting the beds were very comfortable and clean. Despite these positives, there were reports of uncomfortable and hard mattresses, while pillows were frequently described as flat, worn out and in need of replacement. Additionally, some reviews indicated cleanliness issues, such as stained bed sheets and comforters and occasional mentions of unclean rooms.
The overall guest sentiment suggests that while many find the beds at DoubleTree by Hilton San Antonio Downtown comfortable and satisfactory for a good night's sleep, there are areas requiring improvement, particularly regarding the size of the beds and the quality of pillows and linens.
Cleanliness
However, there are several concerns that guests raised about specific aspects of cleanliness. Some guests reported issues with stained carpets, dirty bathrooms and unclean sheets. Problems such as a dirty pool, malfunctioning room amenities like fridges and electrical plugs and unpleasant odors were also mentioned. There were instances of poor housekeeping reliability with missed maid services and dirty towels causing inconvenience.
Despite these negative points, the hotel's staff often received praise for their friendliness and efficiency. The facility’s cleanliness overall seemed adequate to many guests, though areas like the carpet and bathrooms might benefit from more attention. Thus, while the DoubleTree by Hilton San Antonio Downtown has strengths in room and lobby cleanliness, it appears that consistency in housekeeping and attention to detail need improvement.
Staff
Guests particularly noted the politeness of the staff, mentioning instances where they were very accommodating, informative and supportive. Specific employees, like Alexandria, were commended for their exceptional assistance with reservations and inquiries. There were also positive mentions of the bar and restaurant staff and the overall cleanliness and pleasant environment contributed to a more enjoyable stay.
However, feedback was not unanimously positive. Some guests experienced inconsistencies in service, particularly at the front desk. Reports of rudeness, unwelcoming behavior and a lack of knowledge about hotel services emerged, suggesting room for improvement in customer service training. Some reviews specifically mentioned problematic interactions with the manager and certain front desk employees, which detracted from their overall experience.
In summary, while the general staff at DoubleTree by Hilton San Antonio Downtown are often described as friendly and helpful, there are areas—particularly at reception—where improvements in consistency and professionalism could enhance the guest experience further.
Pool
However, there were areas of concern as well. A few guests mentioned that the pool was not always kept in good condition, citing issues like dark lighting, needed repairs and occasional cleanliness lapses with some even spotting huge roaches. Sometimes, the pool was very cold and the hot tub temperature was not satisfactory. Additionally, closures due to weather or construction were noted, which might cause inconvenience. Overall, despite a few areas for improvement, the pool generally succeeded as a family-friendly and enjoyable amenity.
Parking
However, the cost of parking was a frequent point of contention among guests. Some felt the daily fee of $25, which could go as high as $30 or even $50, was excessive and significantly added to the overall expense of their stay. Several reviews highlighted the irritation of having to pay for parking separately with some noting hidden fees or unexpected charges, which they felt were not adequately communicated by the hotel. Additionally, it was pointed out that the parking fee increased the total rate of accommodation, which some guests found unfair.
In sum, while the actual parking facilities at 'DoubleTree by Hilton San Antonio Downtown' are well-regarded for their cleanliness and safety, the additional cost remains a sore spot for many visitors.
4 Star
Accessible
Outdoor Pool
Honeymoon
Luxury
Romantic
Dog Friendly
Despite a nominal pet fee, guests found the value worth the comfort and service provided to their furry friends. However, some guests remarked on the occasional barking from other dogs, which can be expected in a pet-friendly environment. Overall, the hotel is highly recommended for dog owners seeking a comfortable and inclusive stay in San Antonio.
Yes, DoubleTree by Hilton San Antonio Downtown has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at DoubleTree by Hilton San Antonio Downtown.
Yes, DoubleTree by Hilton San Antonio Downtown welcomes dogs.
Yes, parking facilities are available at DoubleTree by Hilton San Antonio Downtown.
Yes, DoubleTree by Hilton San Antonio Downtown has a gym.
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