Holiday Inn Express & Suites San Antonio Frost Bank Center by IHG
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Summary of reviewsHoliday Inn Express & Suites San Antonio Frost Bank Center by IHG, provides excellent service and hospitality according to its guests. The staff is praised for its friendliness and professionalism, going above and beyond to ensure each guest feels welcome and attended to. Their attentiveness is noted by guests, who commend individuals like Matt, Sabrina and the Evening Shift Desk Receptionist for their exceptional service. Any issues that arise are addressed quickly by the staff, showing that they genuinely care for their guests' satisfaction. Overall, guests appreciate the top-notch service provided at Holiday Inn Express & Suites San Antonio SE by AT&T Center.
Categories
Hotel for Honeymoon
Hotel with Swimming Pool
Outdoor Pool
Name of the pool: main pool
Location of the pool: Outdoor pool
Pool surface size: 450 ft2
Show more...Business Hotel
Hotel with Gym
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival?
No
No
Do you perform temperature checks upon guests' arrivals?
No
Show more...No
Hotel with Outdoor Pool
Guest Reviews
The Holiday Inn Express & Suites San Antonio Frost Bank Center by IHG, has received mixed location reviews from guests. While some guests found the location inconvenient and far from the center of town, others praised its excellent location and proximity to events and family homes. One guest even highlighted the hotel's semi truck parking, making it a convenient option for truck drivers. Despite some construction in the area, there are restaurants close by and even a Walmart across the highway with friendly service. Overall, the location of the hotel may not be perfect for everyone, but it does have some convenient perks.
Guests who stayed at the Holiday Inn Express & Suites San Antonio Frost Bank Center by IHG, raved about the breakfast provided. Reviews indicate that the breakfast was excellent, delicious and great with a variety of different foods to choose from. Guests even loved the egg cheese omelette and the biscuits and gravy. The breakfast was well stocked, hot and always full of food, making it easy for even picky kids to find something to eat. Some guests mentioned that the breakfast was not only tasty but also very sanitary. While a few guests had mixed reviews, it seems that overall the breakfast was worth waking up early for, except for one guest who unfortunately missed it due to waking up late on the first day.
The Holiday Inn Express & Suites San Antonio Frost Bank Center by IHG, is a great choice for travelers seeking spacious, clean and comfortable rooms. The property boasts well-stocked toiletries, making guests feel right at home. Even though there were concerns about cleanliness, the hotel staff were quick to address and make changes. However, some guests did experience issues such as no hot water, loud neighbors and hard beds. Despite these problems, guests found the hotel to be generally clean and enjoyed the limited noise disturbance. The jacuzzi was not warm enough but it was nice and clean. The hotel only has one elevator, which can result in wait times. Overall, guests appreciate the typical Holiday Inn quality of service and cleanliness.
Guests of the Holiday Inn Express & Suites San Antonio SE by AT&T Center can expect a standout experience when it comes to cleanliness. The property is praised by visitors for being very clean and well maintained with staff that go above and beyond to ensure guests feel comfortable. Rooms are spacious and comfortable with many mentioning the excellent housekeeping and fresh linens. The breakfast service is also cited as being top-notch with a wide range of options to choose from. While a small minority have expressed concerns about cleanliness, overall, this hotel offers a spotless and comfortable stay for travelers.
The staff at Holiday Inn Express & Suites San Antonio SE by AT&T Center truly knows how to make their guests feel welcome. From the moment you walk in, you're greeted with a friendly smile and a clean, fresh lobby. Whether it's the front desk staff, breakfast attendants or management, everyone goes above and beyond to make sure that your needs are met. Guests are constantly raving about how helpful and professional the staff is, whether it's Matt, Sabrina, or the Evening Shift Desk Receptionist. Even when issues arise, such as uncomfortable bedding or poor customer service from Trish, the staff is quick to address the problem and make things right. Overall, the service at this hotel is top-notch and it's clear that the staff truly cares about their guests' experience.
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Location
Breakfast
Rooms
Cleanliness
Staff
Yes, Holiday Inn Express & Suites San Antonio Frost Bank Center by IHG has pool(s) that belong to one or more of the following categories: Outdoor Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at Holiday Inn Express & Suites San Antonio Frost Bank Center by IHG.
No, Holiday Inn Express & Suites San Antonio Frost Bank Center by IHG doesn't allow dogs.
No, parking facilities aren't available at Holiday Inn Express & Suites San Antonio Frost Bank Center by IHG.
Yes, Holiday Inn Express & Suites San Antonio Frost Bank Center by IHG has a gym.
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