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Summary of reviewsHotel Aluxor SFO, part of the Sapphire Boutique Collection, excels in providing a smooth and convenient experience for travelers, particularly those needing easy access to the San Francisco International Airport. Its prime location near SFO, combined with complimentary shuttle services, makes it an ideal choice for overnight stays, early flights or layovers. The surrounding San Bruno neighborhood offers a variety of dining options and amenities within walking distance, adding to the hotel’s convenience.
Guests frequently commend the hotel's rooms, which are spacious, clean and comfortable, featuring modern decor and amenities like microwaves, mini-fridges and coffee makers. The beds, in particular, receive high praise for their exceptional comfort and quality, ensuring restful nights. While the lighting in some rooms could be improved, the overall cleanliness and modern updates significantly enhance the stay. The bathrooms, though sometimes described as dated, maintain a high standard of cleanliness.
The friendly and efficient staff contribute positively to the overall experience. The reception team is often highlighted for their warm and helpful demeanor, making the check-in process seamless and accommodating special requests.
The hotel is kept in impeccable condition, reflecting its recent renovations and commitment to cleanliness. Common areas are well-maintained and the hotel’s quiet atmosphere despite its busy surroundings adds to the comfort of the stay.
While the breakfast situation disappoints many guests due to the lack of advertised offerings, the convenience of nearby dining options helps mitigate this shortcoming. The onsite restaurant and the proximity to various eateries provide diverse dining choices, although some guests note the high price of hotel dining.
Accessibility is another strong point with the hotel’s location and shuttle services making transit easy. ADA rooms and other facilities are well-designed to accommodate guests with disabilities, ensuring a comfortable and hassle-free stay.
Though there are minor areas for improvement, such as the gym equipment and wifi reliability, Hotel Aluxor SFO remains a highly rated option for travelers seeking a blend of convenience, comfort and value near the airport. Show more
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Categories
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Accessible Hotel
Hotel with Gym
Room Types
Business King Room - Non-SmokingOffering free WiFi, this air-conditioned room features a cable TV, a mini-refrigerator, a microwave and ironing facilities.
Deluxe Business Queen Room with Two Queen Beds - Non-SmokingOffering free WiFi, this air-conditioned deluxe room features a cable TV, a mini-refrigerator, a microwave and ironing facilities.
King Room- Non-SmokingOffering free WiFi, this air-conditioned room features a cable TV, a mini-refrigerator, a microwave and ironing facilities.
King Room with Mobility/Hearing Impaired Access - Non-SmokingOffering free WiFi, this air-conditioned disability access room features a cable TV, a mini-refrigerator, a microwave and ironing facilities.
Queen Room with Two Queen Beds - Non-SmokingOffering free WiFi, this air-conditioned room features a cable TV, a mini-refrigerator, a microwave and ironing facilities.
Guest Reviews
8.0
Very Good
Location
Hotel Aluxor SFO, part of the Sapphire Boutique Collection, is ideally situated for travelers needing quick and convenient access to San Francisco International Airport (SFO). Located just minutes away from the airport, the hotel offers a complimentary shuttle service, making it an excellent choice for overnight stays, early flights or layovers. Guests repeatedly highlight the convenience of its proximity to the airport, noting that it takes less than ten minutes to reach SFO.
The surrounding neighborhood in San Bruno is another major draw. Located close to a variety of restaurants and cafes, visitors can easily walk to dining options and shops. There is a mall and additional amenities nearby, creating a convenient environment for short stays. Public transport is also accessible with a bus stop right outside the hotel and the BART station within a reasonable distance, providing easy connections to downtown San Francisco.
Rooms are frequently described as spacious, clean and comfortable with helpful staff ensuring a pleasant stay. The hotel’s setting near a high-traffic road does not detract from its overall quiet and clean atmosphere, contributing to positive guest experiences.
Overall, Hotel Aluxor SFO is highly rated for its strategic location, convenience and value for money, making it a favorite among travelers seeking easy airport access combined with the comforts of a well-renovated and friendly establishment.
Breakfast
Guests have expressed significant disappointment regarding the breakfast situation at Hotel Aluxor SFO, Shuttle Service. Many highlighted that, contrary to the hotel's advertisement of a continental breakfast, there was no breakfast available during their stay. Some guests mentioned that the website indicated a complimentary or included breakfast, which led to unmet expectations when nothing was provided beyond vending machines offering coffee, hot chocolate and tea 24/7. Despite some understanding and acceptance of the situation, there is a clear consensus that the absence of breakfast options detracted from the overall experience. For improvement, many reviewers suggested that the addition of a breakfast service would greatly enhance their stay.
Dinner
Hotel Aluxor SFO, part of the Sapphire Boutique Collection, offers a convenient dining experience for guests. Visitors have appreciated the presence of a restaurant on the premises, which allows for a late light dinner before bed. The hotel is situated close to several dining options, including a variety of small restaurants and cafes within walking distance. Nearby fast food options, such as a Wendy's, provide quick and easy meals for those looking to grab a bite. However, some guests have noted that the availability of food for purchase within the hotel could be improved. Additionally, the price point for dining at the hotel has been remarked upon as being quite high. Proximity to numerous restaurants ensures that guests have diverse dining choices upon arrival.
Rooms
Hotel Aluxor SFO, Shuttle Service offers guests a superb stay with its spacious, clean and comfortably appointed rooms. Many reviewers highlight the ample space and modern decor, along with the large, comfortable beds and thoughtful amenities like microwaves, mini-fridges and coffee makers. The newly renovated rooms, featuring clean, modern furnishings, stand out among guests' praises. Additionally, the hotel’s cleanliness is frequently noted with rooms kept in spotless condition.
Despite some minor drawbacks such as inadequate lighting and occasional noise disturbances, the majority of guests find the rooms to be quiet and conducive to a good night’s sleep. The bathrooms, although sometimes described as dated, are generally well-maintained and stocked with plenty of towels. With a convenient location near the airport and facilities like a large free parking lot and airport shuttle service, the hotel wins points for accessibility.
Overall, the combination of spaciousness, cleanliness, modern updates and comfort makes Hotel Aluxor SFO a solid choice for travelers seeking good value in a convenient location.
Beds
Hotel Aluxor SFO, part of the Sapphire Boutique Collection, consistently receives high praise from guests for its exceptionally comfortable beds. The beds are frequently described as super comfy, extremely comfortable and very supportive with good quality mattresses and bedding. Many guests highlight how well they were able to sleep, thanks to the spacious, large and clean bedding provided.
In addition to comfortable beds, reviewers also mention the fluffy pillows, although there are occasional notes about unsatisfactory pillows. Rooms are noted to be spacious, further adding to the overall comfort. The consistency in comfort, from supportive mattresses to quality bedding, makes for a restful stay, helping guests feel relaxed whether they're resting after a long flight or simply enjoying their visit.
Cleanliness
The guest reviews of Hotel Aluxor SFO, part of the Sapphire Boutique Collection, overwhelmingly highlight the exceptional cleanliness of the property. Guests consistently found the rooms to be very clean, often describing them as spotless and impeccable. Many noted that the hotel appeared newly renovated or recently refurbished, contributing to its clean and modern aesthetic. The rooms, described as spacious, comfortable and bright, were frequently praised for their cleanliness and comfortable decor.
The bathrooms generally maintained a high standard of cleanliness with many guests finding them spotlessly clean. Though a few mentioned minor cleanliness issues, the overall sentiment was that the accommodations were clean and well-maintained. The common areas, while needing some refurbishment according to a few reviews, were still part of the hotel's clean environment.
The hotel’s location was noted as clean and safe with attentive and friendly staff adding to the positive experience. The blend of clean, modern and spacious rooms with a quiet atmosphere despite its busy surroundings made for a comfortable stay for many guests. Overall, Hotel Aluxor SFO continues to impress with its dedication to maintaining a high level of cleanliness and comfort.
Staff
The reviews for Hotel Aluxor SFO, Shuttle Service paint a varied yet mostly positive picture of the hotel's staff. Guests frequently commend the reception for being helpful, welcoming and professional. Many found the staff to be courteous, friendly and even described some front desk clerks as superb, providing excellent customer service. The check-in process is often highlighted as quick and efficient with staff members going out of their way to assist guests, whether booking early morning shuttles or allowing early check-ins without extra charges.
However, there were occasional criticisms suggesting inconsistency, particularly regarding the friendliness and helpfulness of some staff members. A few guests mentioned that the night staff was rude and unhelpful and there was an incident where staff could not promptly address a problem in a room.
Despite these occasional setbacks, the majority of the reviews emphasize the pleasant and accommodating nature of the staff, highlighting their warmth, kindness and patience. The attentive service, particularly from the daytime reception team, seems to leave a lasting positive impression on many guests, making the overall experience at Hotel Aluxor SFO generally pleasant and welcoming.
Wi-Fi
Hotel Aluxor SFO, part of the Sapphire Boutique Collection, receives mixed feedback on its wifi services. Guests appreciate the availability of free wifi with some highlighting the good and fast connectivity they experienced throughout their stay. Additionally, the general wifi signal is often described as good. However, several guests reported issues, particularly with the wifi not reaching their rooms or being inconsistent across the property. Some experienced slow and spotty connections, indicating a potential need for improvements in certain areas of the hotel.
Gym
The gym at Hotel Aluxor SFO, Shuttle Service, seems to be described as small and minimally equipped with dated equipment. While the gym is present, it appears to lack some essentials such as hand sanitizers and wipes. Despite this, the gym is part of the good overall value offered by the hotel and guests benefit from the available fitness space even if it may not be particularly noticeable or robust in its offerings.
Family
Hotel Aluxor SFO, part of the Sapphire Boutique Collection, is ideal for family stays, ensuring a pleasant overnight experience. The hotel features spacious family rooms and large business rooms suitably adapted for families, providing comfortable room sizes. Located conveniently to San Francisco yet not within the city, it offers an excellent base for those looking to visit the area without the hustle of urban life. Families appreciate its clean, accessible accommodations, making it perfect for adjusting to the jet lag and easing into a trip. The surrounding area includes cafes and family-oriented hotels, enhancing the stay by catering specifically to families.
Accessible
Hotel Aluxor SFO, part of the Sapphire Boutique Collection, is highly praised for its accessibility by guests with disabilities. The hotel boasts an easily accessible location that is in close proximity to the airport and well-connected via public transport, including the Bus and BART systems for convenient access to downtown San Francisco and other areas. Guests particularly appreciate the comprehensive shuttle services with free rides to and from the airport every 30 minutes, adding a significant level of convenience.
In terms of onsite amenities, the hotel features clean and safe facilities, elevators available for all guests and trolleys for efficient luggage transport. Covered and complimentary parking enhances the overall experience for those driving in. The hotel’s ADA rooms receive commendations for their accessibility features, ensuring a comfortable stay for all guests. Additionally, the hotel remains a haven of tranquility with no noise disturbance, despite its close proximity to the airport and the main road. The vicinity also includes a range of dining options in San Bruno, adding to the hotel's appeal.
No, Hotel Aluxor SFO, Shuttle Service doesn't have any pool.
No, a spa isn't available at Hotel Aluxor SFO, Shuttle Service.
No, Hotel Aluxor SFO, Shuttle Service doesn't allow dogs.
No, parking facilities aren't available at Hotel Aluxor SFO, Shuttle Service.