Best Western Capistrano Inn
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Summary of reviewsThe Best Western Capistrano Inn is notably praised for its convenient and prime location near major highways, downtown attractions and the San Juan Capistrano Mission, making it a strategic choice for both leisure and business travelers. Guests appreciate the clean and well-maintained facilities with lush landscaping and charming architecture. The complimentary breakfast is a standout feature, offering a variety of delicious options like waffles, eggs and bagels with many guests considering it one of the best meals they had during their stay.
While the rooms are noted for being clean and comfortable, some aspects like old carpets, chipped paint and dated furnishings indicate a need for modernization. The pool area is well-received for its cleanliness and pleasant atmosphere, despite some minor operational inconsistencies and security concerns. The parking situation receives mixed reviews with guests appreciating the availability but often lamenting the additional fees.
The hotel staff is generally commended for their helpfulness with specific individuals receiving praise for exceptional service, though there are occasional reports of less favorable interactions. Cleanliness is a strong point, particularly in the rooms and breakfast area, although some areas like carpets and bathrooms might benefit from updates.
Overall, the Best Western Capistrano Inn offers a clean, convenient and overall enjoyable experience with excellent breakfast and friendly staff, though it could greatly benefit from updates and improvements in certain areas.
Categories
While the rooms are noted for being clean and comfortable, some aspects like old carpets, chipped paint and dated furnishings indicate a need for modernization. The pool area is well-received for its cleanliness and pleasant atmosphere, despite some minor operational inconsistencies and security concerns. The parking situation receives mixed reviews with guests appreciating the availability but often lamenting the additional fees.
The hotel staff is generally commended for their helpfulness with specific individuals receiving praise for exceptional service, though there are occasional reports of less favorable interactions. Cleanliness is a strong point, particularly in the rooms and breakfast area, although some areas like carpets and bathrooms might benefit from updates.
Overall, the Best Western Capistrano Inn offers a clean, convenient and overall enjoyable experience with excellent breakfast and friendly staff, though it could greatly benefit from updates and improvements in certain areas.
Hotel near Golf Courses
Located in San Juan Capistrano, this inn is situated near the Arroyo Trabuco Golf Club. It provides convenient access for travelers interested in playing golf at this local course.
Dog Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
3-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Located conveniently near major highways and attractions, the Best Western Capistrano Inn stands out for its prime location. Guests frequently note the ease of access to major freeways and the proximity to downtown, making it an excellent choice for both event attendees and those with work commitments in the area. The hotel is situated close to the San Juan Capistrano Mission, a major tourist attraction and offers easy access to restaurants and shops, though a few reviews mention challenging walking conditions due to its position near an overpass.
The facility itself receives positive feedback for being clean and well-maintained with lush landscaping and a charming tiled roof. The complimentary breakfast, featuring options like waffles, eggs and bagels, is a pleasant addition that many guests appreciate. Despite a few mentions of the property needing maintenance improvements, the overall sentiment highlights the excellent value for the price, especially considering its central location between Los Angeles and San Diego.
Guests of the Best Western Capistrano Inn have largely praised the hotel's breakfast offerings. Many reviews highlight the delicious and generous spread, noting that the breakfast was one of the best meals they had during their travels in San Juan Capistrano. The variety of options such as omelettes, sausage patties, oatmeal and a waffle maker were particularly appreciated with several guests specifically commenting on the excellent quality and taste.
The breakfast area is described as clean and spacious, adding to the overall positive experience. Standout features include the always-popular waffle machine and the availability of hot, fresh food options like eggs, sausage, cereal, toast and coffee.
Though the majority of reviews were glowing, a few guests felt that the breakfast could use more variety or noted occasional issues with certain items like fake eggs and reheated potatoes. Despite these minor criticisms, the consensus is that the breakfast at Best Western Capistrano Inn is a strong point of the hotel, offering a satisfying and enjoyable start to the day.
The rooms at the Best Western Capistrano Inn present a mixed experience. On the positive side, many guests found their rooms to be clean and comfortable with a satisfactory level of spaciousness, particularly for smaller groups and those traveling with pets. The availability of in-room amenities like coffee makers adds to the convenience. However, the rooms have been consistently described as dated with some guests noting the need for modern renovations.
Issues such as old carpets, chipped paint and aged furnishings were mentioned frequently, contributing to an overall perception that the facilities could benefit from a thorough update. Several guests pointed out that the rooms carried musty odors and were plagued by noise from adjoining rooms, which impacted their stay quality.
Cleanliness received varied remarks; while many guests were content with the level of cleanliness, others reported finding stains, bugs and cobwebs. The bathrooms, in particular, drew attention for being cramped and in need of repairs. Comfort-wise, the beds received mixed reviews with some guests finding them hard and uncomfortable.
Despite these issues, the rooms are valued for their cleanliness and the practical inclusion of amenities. With a bit of modernization, the experience at the Best Western Capistrano Inn could likely be significantly improved.
The beds at the Best Western Capistrano Inn receive mixed feedback from guests. Many visitors find the beds comfortable, describing them as clean, soft and supportive. Some specifically mention the mattresses as being comfy. However, there are also frequent complaints about the beds being too firm, hard or even feeling like sleeping on a board. A few guests note that although the bedding is clean, it sometimes has a strong bleach smell. Additionally, the height of the beds is mentioned with some finding them too high or too low for their liking. Despite these issues, the rooms are generally described as clean and well-equipped with plenty of towels and accessories.
Best Western Capistrano Inn has generally been praised for its cleanliness. Many guests found their rooms clean and in great condition, appreciating the presence of amenities like a coffee maker with free coffee. The rooms often smelled fresh, which added to the overall positive experience. The hotel staff were diligent in refilling food and maintaining cleanliness in the breakfast area and throughout the hotel.
While the room cleanliness was consistently highlighted, some guests did note areas that could use improvement. The carpets, in particular, were mentioned as old and in need of updating. Some bathrooms require remodeling and a few guests had issues with cleanliness in specific areas such as patios, corridors and stairways.
The hotel was often described as clean and offering a safe environment. However, a few negative points were raised, such as occasional bad smells from towels, issues with ants and some maintenance problems with hot water. Despite these, the overall sentiment leans towards a clean and comfortable stay at Best Western Capistrano Inn.
The staff of Best Western Capistrano Inn has received mixed reviews from guests with many expressing satisfaction with their experiences. The front desk personnel were often highlighted for their helpfulness and good customer service. Several guests noted the friendliness and accommodation offered by the staff, mentioning specific individuals like Carolina and Gilbert for their politeness and exceptional service. The cleaning personnel were also praised for their amiability.
However, there were occasional reports of less favorable interactions, particularly during night check-in with some guests finding the service unhelpful and lethargic. Despite a few instances of unfriendliness, the overall sentiment points towards a generally accommodating and friendly team dedicated to meeting their guests' needs. The staff’s efforts, particularly in the kitchen, were appreciated as they worked diligently to ensure a smooth experience.
In conclusion, while there were some isolated negative comments, the majority of guests seemed to have positive interactions with the staff, contributing to a pleasant stay at this conveniently located hotel.
The pool area at Best Western Capistrano Inn is often highlighted positively by guests. Many reviews mention the pool being clean and several guests particularly appreciated its aesthetic appeal. Even though the pool faced storms on certain days, it generally left a good impression. The location of the pool is also praised, making it a pleasant spot for relaxation and the availability of a poolside BBQ at night added to the enjoyable experience. While there are mentions of occasional cleanliness issues and some operational inconsistencies, such as unexpected early closures and jacuzzi maintenance, the overall sentiment leans towards a positive pool experience. Security concerns were noted, as was the absence of pool towels for some guests, but these did not overshadow the general approval of the pool's atmosphere and amenities.
The parking situation at the Best Western Capistrano Inn has received mixed feedback from guests. On the positive side, parking is available and generally easy to find, which adds a level of convenience for visitors. However, many guests have expressed dissatisfaction with the additional parking fees. A fee, typically around $10 to $15 per day, is required to park, which some find surprising and disappointing given the hotel's location. There are concerns about the charges not being included in the room rate and the facility not being secured. While one guest appreciated the hotel’s effort to provide a clear plastic bag during the rain, many believe that the overall parking experience could be improved, particularly by eliminating or reducing the fees.
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Location
The facility itself receives positive feedback for being clean and well-maintained with lush landscaping and a charming tiled roof. The complimentary breakfast, featuring options like waffles, eggs and bagels, is a pleasant addition that many guests appreciate. Despite a few mentions of the property needing maintenance improvements, the overall sentiment highlights the excellent value for the price, especially considering its central location between Los Angeles and San Diego.
Breakfast
The breakfast area is described as clean and spacious, adding to the overall positive experience. Standout features include the always-popular waffle machine and the availability of hot, fresh food options like eggs, sausage, cereal, toast and coffee.
Though the majority of reviews were glowing, a few guests felt that the breakfast could use more variety or noted occasional issues with certain items like fake eggs and reheated potatoes. Despite these minor criticisms, the consensus is that the breakfast at Best Western Capistrano Inn is a strong point of the hotel, offering a satisfying and enjoyable start to the day.
Rooms
Issues such as old carpets, chipped paint and aged furnishings were mentioned frequently, contributing to an overall perception that the facilities could benefit from a thorough update. Several guests pointed out that the rooms carried musty odors and were plagued by noise from adjoining rooms, which impacted their stay quality.
Cleanliness received varied remarks; while many guests were content with the level of cleanliness, others reported finding stains, bugs and cobwebs. The bathrooms, in particular, drew attention for being cramped and in need of repairs. Comfort-wise, the beds received mixed reviews with some guests finding them hard and uncomfortable.
Despite these issues, the rooms are valued for their cleanliness and the practical inclusion of amenities. With a bit of modernization, the experience at the Best Western Capistrano Inn could likely be significantly improved.
Beds
Cleanliness
While the room cleanliness was consistently highlighted, some guests did note areas that could use improvement. The carpets, in particular, were mentioned as old and in need of updating. Some bathrooms require remodeling and a few guests had issues with cleanliness in specific areas such as patios, corridors and stairways.
The hotel was often described as clean and offering a safe environment. However, a few negative points were raised, such as occasional bad smells from towels, issues with ants and some maintenance problems with hot water. Despite these, the overall sentiment leans towards a clean and comfortable stay at Best Western Capistrano Inn.
Staff
However, there were occasional reports of less favorable interactions, particularly during night check-in with some guests finding the service unhelpful and lethargic. Despite a few instances of unfriendliness, the overall sentiment points towards a generally accommodating and friendly team dedicated to meeting their guests' needs. The staff’s efforts, particularly in the kitchen, were appreciated as they worked diligently to ensure a smooth experience.
In conclusion, while there were some isolated negative comments, the majority of guests seemed to have positive interactions with the staff, contributing to a pleasant stay at this conveniently located hotel.
Pool
Parking
Yes, Best Western Capistrano Inn has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Best Western Capistrano Inn.
Yes, Best Western Capistrano Inn welcomes dogs.
Yes, parking facilities are available at Best Western Capistrano Inn.
No, Best Western Capistrano Inn doesn't have a gym.
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