Express Inn
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Summary of reviewsThe Express Inn boasts a prime location, allowing for easy access to key destinations like Disneyland, the beach, the airport and various dining establishments. This centralized spot, just 20 minutes from Disneyland and close to major freeways, makes it an ideal choice for both leisure and business travelers. Guests appreciate the comfortable, well-maintained rooms and the helpful staff, which enhances the overall pleasant experience.
The hotel's breakfast offerings receive widespread acclaim with guests enjoying the variety and quality of the selections, especially the fresh waffles. The breakfast area is known for its cleanliness and the friendly demeanor of the staff, contributing to a positive start to the day.
Rooms are generally praised for their spaciousness and cleanliness. Suites with separated bedrooms and living rooms, along with multiple TVs and comfortable beds, offer great value. Recent remodeling adds a modern touch, though some areas, particularly bathrooms, could use further updates. Guests occasionally note issues like water stains, residue and leaky roofs in some rooms.
While many guests find the hotel exceptionally clean and organized, there are mixed reviews about the overall cleanliness. Positive feedback highlights clean rooms and common areas, but some guests report issues with dirty floors, shower areas and limited towel supplies. The pool and hot tub area, along with some carpets, also receive criticism for cleanliness. Furthermore, there were mentions of inconvenient bathroom door designs and inconsistent daily room cleaning.
Staff members receive high praise for their friendliness, helpfulness and superb customer service. The front desk personnel, particularly individuals like Paulina, stand out for their exceptional service and the entire team is noted for creating a welcoming atmosphere. The festive lobby and clean surroundings complement the staff's efforts, enhancing guest satisfaction.
Parking, however, is an area of concern. Though on-site parking is convenient, many guests find the space inadequate, especially at night. The cost of parking and the need for better communication regarding the fee are also highlighted. The hotel has a plan to manage parking, but it sometimes falls short, particularly during peak times. Improved security and management could enhance the parking experience.
Lastly, the beds receive mixed reviews. While some guests find them comfortable, others note issues with softness, discomfort and excessive squeaking with occasional concerns about cleanliness.
Overall, the Express Inn offers a strategically located, comfortable stay with excellent service, despite some areas needing improvement.
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The hotel's breakfast offerings receive widespread acclaim with guests enjoying the variety and quality of the selections, especially the fresh waffles. The breakfast area is known for its cleanliness and the friendly demeanor of the staff, contributing to a positive start to the day.
Rooms are generally praised for their spaciousness and cleanliness. Suites with separated bedrooms and living rooms, along with multiple TVs and comfortable beds, offer great value. Recent remodeling adds a modern touch, though some areas, particularly bathrooms, could use further updates. Guests occasionally note issues like water stains, residue and leaky roofs in some rooms.
While many guests find the hotel exceptionally clean and organized, there are mixed reviews about the overall cleanliness. Positive feedback highlights clean rooms and common areas, but some guests report issues with dirty floors, shower areas and limited towel supplies. The pool and hot tub area, along with some carpets, also receive criticism for cleanliness. Furthermore, there were mentions of inconvenient bathroom door designs and inconsistent daily room cleaning.
Staff members receive high praise for their friendliness, helpfulness and superb customer service. The front desk personnel, particularly individuals like Paulina, stand out for their exceptional service and the entire team is noted for creating a welcoming atmosphere. The festive lobby and clean surroundings complement the staff's efforts, enhancing guest satisfaction.
Parking, however, is an area of concern. Though on-site parking is convenient, many guests find the space inadequate, especially at night. The cost of parking and the need for better communication regarding the fee are also highlighted. The hotel has a plan to manage parking, but it sometimes falls short, particularly during peak times. Improved security and management could enhance the parking experience.
Lastly, the beds receive mixed reviews. While some guests find them comfortable, others note issues with softness, discomfort and excessive squeaking with occasional concerns about cleanliness.
Overall, the Express Inn offers a strategically located, comfortable stay with excellent service, despite some areas needing improvement.
Hotel with Swimming Pool
This hotel offers a pool, providing guests with a basic amenity for relaxation and recreation during their stay. It's a practical option for travelers.
Outdoor Pool
Hotel with Rooms With Jacuzzi / Hot-tub
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
3-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Located at a prime spot in Santa Ana, the Express Inn offers travelers ease of access to numerous key destinations. Its proximity to the beach, Disneyland and various restaurants makes it a preferred choice for many. Being a mere 20 minutes away from Disneyland and close to both the airport and freeway, the hotel is ideally situated for convenience. Guests appreciate the comfortable and well-maintained rooms alongside excellent services. The centralized location is not only perfect for those flying in and out of Santa Ana but also for those aiming to explore nearby attractions and dining options. The well-located hotel receives praise for its helpful staff, making stays seamless and pleasant for both leisure and business travelers.
Express Inn receives consistently high praise for its breakfast offerings. Guests frequently highlight the quality, describing it as good, very good and even delicious. A standout feature mentioned by many is the fresh waffles, which come in two flavors and are a favorite among travelers. The variety is another strong point with both hot and cold options including eggs, sausage, home fries, cereal, oatmeal and a selection of bread and baked goods. The breakfast is also noted for being well-stocked and complete, featuring a range of beverages such as tea, coffee and various juices. Cleanliness of the breakfast area and the kindness of the staff add to the positive experience. Despite a few lukewarm reviews, the general consensus is that breakfast at this hotel is a highlight, making it a reliable and enjoyable start to the day.
Guests generally appreciate the spaciousness and cleanliness of the rooms at the Express Inn. Many reviews highlight the roomy suites that include a separated bedroom and living room area, as well as the convenience of having multiple TVs. The beds are often described as comfortable and the rooms overall offer great value.
Guests also mention that the hotel has been recently remodeled, adding a fresh and modern touch to the accommodations. The helpful and friendly staff further enhance the positive experience.
However, some feedback indicates that not all aspects are perfect. Some rooms appear dated, particularly the bathrooms which could benefit from an update. Issues such as water stains, residue in tubs and occasional leaky roofs have been noted. There were also mentions of less comfortable, squeaky beds in certain rooms.
Overall, the rooms provide ample space, cleanliness and comfort, making them a good choice for travelers, despite a few areas needing improvement.
The beds at the Express Inn receive mixed feedback from guests. While some found the beds comfortable and suitable for a good rest, others encountered issues such as softness, discomfort and excessive squeaking. There were also remarks about beds feeling broken down or sunk in and occasional cleanliness concerns.
Express Inn has garnered mixed reviews regarding its cleanliness. Many guests appreciated the exceptionally clean and organized rooms, as well as the overall cleanliness of the lobby and common areas. They noted that the staff was very friendly and the hotel was kept clean and nice compared to other options in the US. The place and price point received positive remarks. Additionally, when guests needed more towels and bedding, they were promptly provided.
However, several guests encountered cleanliness issues during their stay. Reports included sticky and dirty floors, dirty shower areas, limited and unclean towels, dirt marks left on surfaces and even a spider found on a bed. The pool and hot tub area were also mentioned as very dirty. Some reviews highlighted an unpleasant odor and the lack of daily room cleaning or trash removal. Carpets seemed to leave guests' feet dirty and the hotel was undergoing major construction. The unusual bathroom door design was noted as inconvenient.
Overall, while many guests found the hotel clean and comfortable, others experienced significant issues that suggest inconsistency in maintaining cleanliness.
The Express Inn receives high praise for its outstanding staff. Guests frequently describe the team as friendly, helpful and superb. Specific mentions highlight the front desk personnel, such as Paulina, who delivered excellent customer service and several reviews note that the women at the front desk were particularly impressive. The staff’s warm attitude extends to everyone on the team with numerous comments about their pleasant demeanor and readiness to assist guests. In challenging situations, the staff’s dedication to doing their best stands out. The festive lobby and clean surroundings complement the exceptional service, making stays at this hotel highly satisfying.
Guests at Express Inn have expressed a range of opinions about the parking situation at the hotel. While the convenience of having on-site parking is noted, many guests have highlighted issues with inadequate space. Parking spots tend to fill up quickly, especially at night, making it challenging to find a place to park. Additionally, several reviews mentioned the high cost of parking, which some guests found surprising or disappointing. The need for better communication regarding the parking fee was also pointed out. A few reviews mentioned the necessity to park in fire lanes or double park due to insufficient spots, indicating that the parking capacity does not always meet the hotel's guest capacity. Despite these challenges, some guests acknowledged that the hotel has a plan in place to manage parking, although it seems to fall short during peak times. Enhanced security and better management could potentially improve the overall parking experience.
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Location
Breakfast
Rooms
Guests also mention that the hotel has been recently remodeled, adding a fresh and modern touch to the accommodations. The helpful and friendly staff further enhance the positive experience.
However, some feedback indicates that not all aspects are perfect. Some rooms appear dated, particularly the bathrooms which could benefit from an update. Issues such as water stains, residue in tubs and occasional leaky roofs have been noted. There were also mentions of less comfortable, squeaky beds in certain rooms.
Overall, the rooms provide ample space, cleanliness and comfort, making them a good choice for travelers, despite a few areas needing improvement.
Beds
Cleanliness
However, several guests encountered cleanliness issues during their stay. Reports included sticky and dirty floors, dirty shower areas, limited and unclean towels, dirt marks left on surfaces and even a spider found on a bed. The pool and hot tub area were also mentioned as very dirty. Some reviews highlighted an unpleasant odor and the lack of daily room cleaning or trash removal. Carpets seemed to leave guests' feet dirty and the hotel was undergoing major construction. The unusual bathroom door design was noted as inconvenient.
Overall, while many guests found the hotel clean and comfortable, others experienced significant issues that suggest inconsistency in maintaining cleanliness.
Staff
Parking
Yes, Express Inn has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Express Inn.
Yes, Express Inn welcomes dogs.
Yes, parking facilities are available at Express Inn.
Yes, Express Inn has a gym.
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