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Summary of reviewsAlbergo Palazzo is a hotel that benefits considerably from its prime seaside location, which is often praised for providing easy access to local attractions and stunning coastal views. Guests enjoy the convenience of free parking, adding to the allure for those traveling by car. The hotel's breakfast service resonates well with visitors due to its variety and abundance, although some note the need for more diversity in offerings.
The accommodations at Albergo Palazzo elicit mixed feedback. Many guests appreciate the cleanliness and hygiene maintained by a friendly and attentive cleaning staff, as well as the breathtaking views from certain rooms. However, the hotel’s outdated furnishings and amenities, along with some structural issues, such as dampness and noise, suggest a need for upgrades. These factors detract from its four-star promise, with many guests feeling that a renovation is necessary to meet the standard.
Staff interactions generally enhance stays at Albergo Palazzo, characterized by helpful and welcoming service that ensures guest needs are met efficiently. While there are minor issues like occasional parking constraints and early breakfast hours, the overall satisfaction stems from the hotel's cleanliness, strategic location, and the staff's dedication to customer service, contributing positively to the guest experience. Show more
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Categories
Dog Friendly Hotel
This hotel is tagged as pet-friendly. The central location in Santa Cesarea Terme can provide easy access to walks and local amenities.
Hotel with Parking
The hotel offers free parking facilities, allowing guests to park their vehicles on site at no extra charge.
Family Friendly Hotel
Business Hotel
4-Star Hotel
Room Types
Double Room with Sea ViewOffering free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned double room offers a flat-screen TV with satellite channels, a minibar, a wardrobe, parquet floors as well as sea views.
Double Room with Garden ViewThis air-conditioned double room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with garden views.
Triple Room with Sea ViewOffering free toiletries, this triple room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned triple room offers a flat-screen TV with satellite channels, a minibar, a wardrobe, parquet floors as well as sea views.
Triple Room with Garden ViewFeaturing free toiletries, this triple room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned triple room features a flat-screen TV with satellite channels, a minibar, a wardrobe, parquet floors as well as garden views.
Quadruple Room with Sea ViewOffering free toiletries, this quadruple room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned quadruple room offers a flat-screen TV with satellite channels, a minibar, a wardrobe, parquet floors as well as sea views.
Quadruple Room with Garden ViewFeaturing free toiletries, this quadruple room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned quadruple room features a flat-screen TV with satellite channels, a minibar, a wardrobe, parquet floors as well as garden views. The unit has 3 beds.
Standard Single Room with Sea ViewThis single room features a satellite TV, minibar, window and view.
Single Room with Garden ViewThis air-conditioned single room includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony with garden views. The unit offers 1 bed.
Economy Double or Twin RoomOffering free toiletries, this twin/double room includes a private bathroom with a bath, a shower and a bidet. The air-conditioned twin/double room offers a flat-screen TV with satellite channels, a minibar, a wardrobe, parquet floors as well as garden views.
Economy Single RoomProviding free toiletries, this single room includes a private bathroom with a bath, a shower and a bidet. The air-conditioned single room provides a flat-screen TV with satellite channels, a minibar, a wardrobe, parquet floors as well as garden views. The unit offers 1 bed.
Double Room with Balcony and Sea ViewThis air-conditioned double room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with sea views.
Single Room with Sea ViewThis air-conditioned single room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with sea views. The unit has 1 bed.
Guest Reviews
7.1
Good
Location
Albergo Palazzo boasts an enviable location that is frequently lauded by guests for its convenience and scenic beauty. Nestled practically on the sea, the hotel offers a central position that provides guests easy access to local attractions while enjoying picturesque views of the coastline. The location is strategic, allowing visitors to explore nearby sites such as Plaggia Caicco, while also providing a quiet and peaceful atmosphere suitable for relaxation. The hotel faces the sea, providing stunning views from its rooms, which are noted for their spaciousness and cleanliness. Additionally, free parking is available, enhancing the convenience for those arriving by car. While the proximity to the station is appreciated for accessibility, it can sometimes lead to a noisier environment. Nonetheless, the combination of excellent positioning and beautiful surroundings makes Albergo Palazzo a preferred choice for travelers seeking both convenience and an idyllic seaside setting.
Breakfast
Albergo Palazzo offers a breakfast experience that is largely appreciated by its guests, showcasing a good variety that caters to both sweet and savory preferences. The breakfast buffet is noted for its abundance, with plentiful choices ranging from pastries to more substantial savory items, ensuring that most guests can find something to suit their tastes. Despite some critiques about the lack of daily variety and specific comments regarding cold cuts, the overall sentiment is positive, with guests often describing the breakfast as great or excellent. The breakfast's ample offerings, paired with the hotel's excellent location and friendly staff, create a welcoming experience for those looking to start their day well-fed. While some mention that breakfast ends rather early at 9:30, the consensus remains that Albergo Palazzo delivers a satisfying and generous morning meal.
Rooms
Albergo Palazzo offers a mix of experiences when it comes to its accommodations. Guests have appreciated the comfortable beds in some of the rooms, highlighting that certain rooms are accompanied by breathtaking beachfront views and balconies that enhance the stay. The cleanliness of some rooms is a positive note, but the overall ambiance seems to be challenged by outdated furnishings and a lack of modern amenities, which detract from the hotel’s perceived star rating. The rooms vary in size, with some guests pointing out that they are quite small and others finding them more spacious, especially those with views.
Unfortunately, not all rooms match up to expectations, with complaints about noise, insufficient lighting, uncomfortable mattresses, and pillows adding to the need for improvement. There is also feedback regarding the age of the structure and the presence of dampness that calls for a significant makeover. Despite the stunning views from certain rooms, these factors underscore a need for updates throughout to enhance the guest experience fully.
Cleanliness
Albergo Palazzo receives praise for its cleanliness and hygiene, reflecting a consistent effort in maintaining a well-kept environment. Guests frequently highlight the clean rooms, equipped with all necessary services, as a standout aspect of their stay. The hotel's strategic location complements the clean structure, making it an appealing choice for travelers seeking convenience coupled with a hygienic stay. Additionally, guests appreciate the friendly and helpful cleaning staff, noting their attention to ensuring rooms are well-cleaned and tidy. Despite a few remarks suggesting room for improvement, overall impressions lean towards satisfaction, with free parking and spacious accommodations adding to the hotel’s appeal.
Staff
The staff at Albergo Palazzo is generally praised for their friendliness and helpfulness, making guests feel welcomed and valued. The reception staff consistently demonstrate a welcoming attitude and prompt assistance, ensuring that visitors have an enjoyable stay. Staff members are attentive to guests' needs, efficiently resolving any minor issues that may arise. The cleaning staff is particularly noted for their kindness, complementing the overall courteous and hospitable environment. Although there are occasional mentions of less cheerful interactions, the staff's availability and willingness to assist are standout qualities. Overall, Albergo Palazzo offers a comfortable and pleasant experience, heightened by the staff's dedication to customer service.
Parking
Parking at Albergo Palazzo receives mixed reviews, though there are positive aspects worth noting. The hotel offers ample and spacious parking, providing convenience for guests arriving by car. This internal parking is included in the room rate and adds value to the stay, as guests benefit from the ease of access without additional cost. The parking area is described as super comfortable, making it easy for guests to utilize.
However, there are some issues as well, such as the hotel-owned parking lot being occupied occasionally by vehicles not belonging to guests, which can lead to limited availability. Despite these challenges, the cordial and helpful staff are a noteworthy highlight, likely assisting guests in navigating any parking difficulties.
Overall, while the parking situation may present minor inconveniences, the benefits of free, private, and ample parking contribute positively to the guest experience at Albergo Palazzo.
4 Star
Albergo Palazzo presents itself as a four-star hotel, but guests consistently express concerns about its ability to fulfill this promise. Many reviews indicate that the hotel does not meet the expectations of a four-star establishment, feeling more akin to a three-star experience but at four-star prices. Observations highlight that the hotel's structure appears old and in need of a renovation to truly reflect the standards typically associated with its rating. Guests mention that the rooms are small and the overall style is outdated, with an urgent recommendation for a modern restyling. There are repeated suggestions that the hotel's true worth is closer to two or three stars, making it fall short of the anticipated offerings of a four-star hotel.
No, Albergo Palazzo doesn't have any pool.
No, a spa isn't available at Albergo Palazzo.
Yes, Albergo Palazzo welcomes dogs.
Yes, parking facilities are available at Albergo Palazzo.