AC Hotel by Marriott Tenerife

Santa Cruz de Tenerife 28.46664700, -16.24812900 , Calle Candelaria 31 (Show on Map)


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Summary of reviewsThe AC Hotel by Marriott Tenerife, centrally located in the heart of Santa Cruz de Tenerife, provides an ideal base for exploring the vibrant city. Its prime location near landmarks, public transport and cultural attractions, coupled with modern amenities and a tranquil atmosphere, makes it a preferred choice for travelers. The rooftop terrace with a pool and spacious, stylish rooms further enhance the overall appeal.

The breakfast selection is highly praised for its quality and variety, offering a generous buffet with local specialties. Many guests recommend opting for accommodations that include breakfast to enjoy the excellent dining experience. On the other hand, the rooftop restaurant and bar are lauded for their delectable cuisine and excellent cocktails, although some improvements in menu variety and children's options are suggested.

The guest rooms are modern, clean and comfortable, featuring contemporary furnishings and well-equipped interiors. However, some guests find the rooms small with limited storage and mention issues with temperature control and soundproofing.

Cleanliness is a standout feature with guests consistently commending the spotless rooms and well-maintained facilities. The staff receives high marks for their exceptional service, friendliness and attentiveness, contributing significantly to the positive guest experience.

WiFi service presents a mixed bag; while it is praised for being fast and reliable for Marriott members, the access process and connection stability can be cumbersome for non-members. The gym, though modern and nicely designed, is noted to be small and under-equipped, making it less suitable for comprehensive workouts.

The rooftop pool is a highlight, offering stunning views and a relaxing ambiance despite being small and unheated. Some minor issues like the availability of sun loungers and cleanliness of the pool area are mentioned.

Parking options garner mixed reviews with the hotel's garage being particularly tight and challenging for larger vehicles. Nearby public parking provides some relief but can be difficult to find.

Family-friendly amenities such as spacious and clean family rooms and extra beds for children make the hotel a convenient choice for families. Overall, the AC Hotel by Marriott Tenerife stands out for its excellent location, modern comforts and high standard of service, making it a strong option for both leisure and business travelers.
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Family Friendly Hotel

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Room Types
Family Twin Guest Room with City View Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a minibar, a coffee machine as well as city views. The unit offers 3 beds.

Standard King Guest Room Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath and a hairdryer. The double room provides air conditioning, soundproof walls, a minibar, a coffee machine and a flat-screen TV with cable channels. The unit offers 1 bed.

Standard Queen Guest Room Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath and a hairdryer. The air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a minibar, a coffee machine as well as an inner courtyard view. The unit offers 1 bed.

Standard Guest Twin Room Providing free toiletries and bathrobes, this twin room includes a private bathroom with a bath and a hairdryer. The twin room provides air conditioning, soundproof walls, a minibar, a coffee machine, as well as a flat-screen TV with cable channels. The unit offers 2 beds.

Guest Reviews
Location
Nestled in the heart of Santa Cruz de Tenerife, the AC Hotel by Marriott Tenerife boasts an unbeatable location praised for its convenience and accessibility. Strategically positioned in the center of the city, the hotel is a stone's throw away from key landmarks such as the old town, the harbor, the cruise port and a bustling pedestrian zone filled with restaurants, shops and cultural attractions.

Guests frequently highlight the hotel's centrality, making it an ideal starting point for exploring Santa Cruz and its vibrant surroundings. Despite its prime location, the hotel manages to maintain a tranquil atmosphere, providing a peaceful retreat after a day spent sightseeing or shopping.

The proximity to public transportation and major thoroughfares enhances the ease of moving around, whether venturing to nearby beaches or attending events at the Auditorium. Additionally, the hotel's design, modern amenities, rooftop terrace with pool and spacious rooms are also well-received, complementing its exceptional locale. Coupled with attentive service and thoughtful facilities, the AC Hotel by Marriott Tenerife stands out as a prime choice for visitors desiring immersion in the heart of the city while enjoying modern comforts.

Breakfast
The breakfast experience at AC Hotel by Marriott Tenerife receives glowing reviews from many guests, emphasizing its quality, variety and completeness. Numerous guests describe the breakfast as excellent, amazing, fantastic and superb with some even recommending booking accommodation specifically including breakfast. The buffet offers a rich and varied selection with some local specialties and is often praised for its completeness and quality. Freshly prepared dishes such as fried eggs or omelettes are noted as positive highlights.

Additionally, the atmosphere in the breakfast area is pleasant, contributing to a positive dining experience. Many guests appreciate the extensive buffet, describing it as generous and abundant with a wide range of options to cater to different tastes. Despite the positive feedback, some reviews indicate areas for improvement, such as the freshness of pastries and a limited selection of vegetables. There are also mentions of the breakfast being a bit expensive for what is offered with occasional issues like overcooked eggs or the need to ask for certain items.

Overall, while the majority of guests find the breakfast delightful and commendable, a few suggest enhancements to make it even more appealing.

Dinner
The AC Hotel by Marriott Tenerife offers a mixed dining experience, particularly praised for its rooftop restaurant. Guests rave about the delicious and excellent cuisine served on the rooftop terrace, often describing the food as sensational and very good. The decor at the rooftop restaurant adds to the pleasant dining atmosphere, enhanced further by a nice atmosphere and perfect setting for dinner or cocktails.

The rooftop bar also garners positive feedback for its high-quality and delicious cocktails, though some guests noted that the bar selection could be better and more accommodating for small children. Additionally, there are concerns about the lack of menu variety between lunch and dinner at the rooftop bar.

However, the in-house restaurant did not always meet expectations with some guests feeling the food did not taste as good as it looked. Room service also had its drawbacks with limited options and occasional mistakes in orders.

Overall, while there are areas for improvement, the delightful rooftop dining experience with its exceptional cuisine and cocktails ensures a generally positive culinary experience at the AC Hotel by Marriott Tenerife.

Rooms
AC Hotel by Marriott Tenerife is praised for its modern and stylish rooms, which are beautifully decorated with contemporary furnishings. Guests highlight the spaciousness and cleanliness of the rooms, noting their comfortable bedding and practical, well-equipped interiors. Many reviews emphasize the comfort and aesthetics of the room design with some detailing specific amenities like coffee makers, ironing boards, large TVs and modern safes. The bathrooms are frequently described as spacious and clean, further enhancing the guest experience.

Large family rooms are appreciated for their size and arrangement, catering well to both short-term stays and family visits. However, some reviews mention that the rooms are small and lack sufficient storage options, which may affect longer stays.

Despite the predominantly positive feedback, there are a few criticisms including limited temperature control and inadequate soundproofing, leading to noise disturbances for some guests. Additionally, certain rooms overlook interior courtyards, resulting in limited natural light and views, which may not appeal to all visitors.

Overall, the rooms at AC Hotel by Marriott Tenerife are highly regarded for their modernity, cleanliness and comfort, making it a suitable choice for both leisure and business travelers.

Beds
At the AC Hotel by Marriott Tenerife, the bed situation generally contributes positively to the guest experience. Many visitors have praised the beds for their extreme comfort, often describing them as comfortable, comfy and even spectacular. Both the beds and the bedding frequently receive high marks for quality, contributing to a restful and pleasant stay.

Large beds and king-size options are often highlighted with many guests expressing satisfaction with the spaciousness and comfort they provide. The bedding quality also shines through with positive feedback about the combination of the bed and pillows resulting in an excellent sleep experience.

However, there are some mixed reviews regarding specific issues. A few guests have noted that certain beds are wobbly due to being on wheels, causing them to move around during the night. Some also mentioned creaky and squeaky beds, which could detract from the overall comfort. Despite these issues, the majority of the reviews focus on the comfort and quality of the beds, suggesting that they are generally a highlight of the hotel experience.

Cleanliness
The guest reviews of AC Hotel by Marriott Tenerife highlight an exceptional standard of cleanliness throughout the entire property. Guests frequently describe the hotel, its rooms and facilities as very clean, modern and well-maintained. The rooms, noted for being spacious and bright, are particularly praised for their impeccable cleanliness and comfortable beds. Daily cleaning services, including the changing of towels, ensure the rooms remain fresh and inviting.

The hotel's public spaces, from the stylish terrace to the overall decor, contribute to a clean and welcoming atmosphere. The staff is consistently recognized for their friendly and helpful service, adding to the positive guest experience. Visitors also appreciate the central location, making it a convenient and attractive choice for travelers seeking both comfort and accessibility.

While the majority of feedback points to a high standard of cleanliness and modern facilities, a few guests mention minor areas needing additional attention, such as specific bathroom details. Despite this, the overall impression is overwhelmingly positive with guests commending the hotel’s dedication to maintaining a clean, modern and comfortable environment.

Staff
At 'AC Hotel by Marriott Tenerife,' the staff receives high praise for their exceptional service and dedication, distinguishing themselves as friendly, attentive and professional. Guests frequently highlight the friendliness and helpfulness of the staff, describing their interactions as both welcoming and warm. The reception staff, in particular, stands out for being incredibly accommodating and efficient with some guests even noting the personal touch of being remembered by name.

The staff's attention to detail and willingness to go above and beyond for guests is consistently mentioned with many commending their ability to attend to every need and request with utmost professionalism and kindness. Breakfast service is generally well-received with waitstaff being noted for their friendliness and professionalism, although there are occasional mentions of less satisfactory experiences.

Overall, the commendations for the hotel’s personnel extend to every facet of service, from the courteous and knowledgeable reception team to the attentive and approachable waitstaff and housekeeping. The overwhelmingly positive feedback underscores the staff’s role in enhancing the guest experience, making them a key asset to the hotel's excellent reputation.

Wi-Fi
AC Hotel by Marriott Tenerife offers an array of amenities, but feedback regarding their WiFi service highlights both strengths and areas for improvement. Guests frequently note that the internet experience can vary significantly. On the positive side, many appreciate that the WiFi is free for Marriott members and mention that it is fast and reliable, especially in common areas. Some reviews also commend the excellent WiFi coverage throughout the property and find it hassle-free when properly accessed.

However, a common grievance is the complexity and hassle involved in accessing the WiFi with many guests highlighting the need to register, become a Marriott member and navigate through several steps to get connected. Non-members often face the inconvenience of WiFi being available only in common areas, unless they upgrade. Some guests encountered unreliable connections with WiFi working intermittently or not at all, suggesting a need for improved coverage and more consistent service. The distinction between free WiFi for members and paid options for others also led to some dissatisfaction.

In summary, while the AC Hotel by Marriott Tenerife provides potentially strong and reliable WiFi, the access process can be cumbersome and connection reliability varies. Becoming a Marriott member seems to notably enhance the internet experience, offering smooth, widespread access.

Gym
The fitness facilities at the AC Hotel by Marriott Tenerife receive mixed reviews from guests. On the positive side, the gym is described as modern, beautifully designed and equipped with a smart TV that allows for app connectivity from a phone. Some guests appreciate the decent fitness center, finding it enjoyable and a significant plus for their stay.

However, the gym space is consistently noted to be very small and under-equipped with the ceiling being too low and lacking in weights or machines suitable for resistance or strength training. The limited capacity, which accommodates only three people at a time, can be a drawback for those looking for a more comprehensive workout. Additionally, more equipment would be welcomed to enhance the overall fitness experience. Despite these limitations, the modern design and availability of a fitness room remain a valuable feature for the hotel.

Pool
The rooftop space at the AC Hotel by Marriott Tenerife has garnered considerable attention from guests, predominantly for its beautiful terrace and pool area. Many have praised the rooftop pool for providing breathtaking views of Santa Cruz, making it a standout feature of the hotel. The addition of a bar and outdoor lounge area on the rooftop enhances the overall experience, offering a relaxing spot to unwind.

However, several reviews mentioned that the pool itself is quite small with some describing it as tiny. While the pool's size was a recurrent point of critique, others found the pool to be a good size and very relaxing despite these remarks. Additionally, guests noted that the pool is unheated with a few expressing disappointment over the water being ice-cold.

Another aspect that received mixed feedback was the availability and condition of the pool facilities. Some guests mentioned that there were no available sun loungers by the pool and that the glass around the pool area was dirty. There were also unfortunate instances where the pool or the hot tub within it was reported as not working, which was a letdown for some visitors, especially when the pool was closed unexpectedly for maintenance during their stay.

In terms of ambiance, the rooftop terrace is often described as lovely with stunning views that add to the overall charm of the pool area. Reviews highlighting the terrace's appeal, coupled with the good service at the rooftop bar, underline the popular sentiment that the rooftop area, despite its smaller-sized pool, is a strong asset of the hotel.

Parking
At the AC Hotel by Marriott Tenerife, parking is a widely-discussed aspect among guests, receiving mixed feedback. Many reviewers note that the hotel's parking garage is particularly small and narrow, which makes maneuvering quite challenging, especially for medium and large-sized vehicles. The tight and steep design of the garage adds to the difficulty with a high likelihood of scratching the car during parking. It appears most suitable for small cars or motorcycles. Additionally, parking in the hotel comes with a fee of €15 per night, which some guests consider expensive.

Despite these challenges, there are positive aspects. Parking options are available both underground within the hotel and nearby in public areas, providing some flexibility. However, finding a spot even in public parking garages can be difficult, suggesting that overall space in the vicinity is limited. Some guests find the availability of these nearby alternatives to be lifesavers, especially given the tightness and expense of the hotel's own parking facilities.

In summary, while the hotel does offer parking, it's wise for guests to be prepared for tight spaces and to consider alternative options nearby, particularly if they are driving anything larger than a compact vehicle.

Family
The AC Hotel by Marriott Tenerife offers various family-friendly amenities and activities that make it a convenient choice for those traveling with children. Families appreciated the big and clean family rooms that come equipped with comfortable beds and extra beds for children, including cribs for babies. The rooms, although sometimes described as small, are generally well-prepared and have thoughtful details tailored for families.

Guests enjoyed spending quality time with their little ones, taking part in fun activities like a DJ and dancing social night. The small rooftop pool is also a hit for relaxing moments. Despite some noise issues from the terrace affecting baby sleep, the overall atmosphere was conducive to family bonding, making it a weekend to repeat. Families found the hotel's location convenient, adding to the appeal for those traveling with kids.

However, some aspects like the uncomfortable sofa beds were noted as areas needing improvement. Additionally, larger families might find the space a bit cramped. Overall, the facilities cater well to families, making it a recommended option for those with children.

4 Star
AC Hotel by Marriott Tenerife has received mixed opinions regarding its designation as a four-star establishment. While some guests have appreciated the elegance associated with the Marriott chain and found their stay a pleasure, others have expressed disappointment, indicating that the hotel falls short of meeting the typical expectations for a four-star rating. Criticisms pointed out deficiencies in housekeeping, room facilities and overall amenities, suggesting that they were more basic than what is typical for a hotel of this caliber. Additionally, practical issues such as the lack of access to restrooms in the lobby or breakfast area were mentioned. Although one guest praised it as a truly four-star experience, many reviews emphasized that it did not feel like a four-star hotel, comparing it unfavourably to other Marriott properties and suggesting improvements are necessary to align with the standard expected from a hotel in this category.

Business
AC Hotel by Marriott Tenerife caters well to business travelers, offering a range of amenities and services designed with their needs in mind. The hotel features a good business center and meeting rooms that are both functional and modern. The ease of booking and setting up meeting rooms is appreciated. The quiet, soundproof environment is ideal for work, ensuring minimal distractions. Rooms are comfortable and well-appointed, though they may lack a home-like feel for those on extended stays.

The hotel is praised for its suitability for short business stays and city visits, making it a convenient choice for professionals on the go. Business-specific services and amenities enhance the overall experience, fulfilling the needs of traveling professionals. Additionally, the rooftop pool and bar offer a pleasant space to relax after a busy day of meetings. While the hotel does not have an elevator, the comprehensive facilities for business travelers make it a favorite for many returning guests.

Accessible
The AC Hotel by Marriott Tenerife stands out for its exceptional accessibility, making it a prime choice for travelers with disabilities. Located in a highly convenient central area, the hotel offers easy walking access to an array of restaurants and attractions. Its modern design ensures that guests with reduced mobility find it great for navigating. Guests appreciate the accessible location, both in terms of the neighborhood and the hotel itself.

Services like accessible parking and the easily accessible Wi-Fi enhance the convenience factor further. Additionally, the availability of accessible toilets, albeit on the 6th floor and the staff's readiness to assist with driving make the stay far more comfortable. The overall accessibility of the hotel receives high praise, making it a recommendable option for those seeking an accommodating and centrally located lodging in Tenerife.

Outdoor Pool
Nestled within 'AC Hotel by Marriott Tenerife', the rooftop pool area is a standout feature praised by guests for its serene and relaxing atmosphere. The pool, located on the rooftop terrace, provides a perfect spot to cool off and unwind while taking in the fantastic views. Accompanied by a rooftop bar, the space is both functional and visually appealing, although some guests noted that the loud music could be a slight nuisance.

This small yet delightful pool offers a refreshing escape, ideal for a dip after a day of exploring. The pool area is complemented by an outdoor lounge, sun loungers and a rooftop restaurant, making it a versatile spot for both relaxation and entertainment. Many guests highlighted the rooftop terrace as a great addition, enhancing their overall experience with its pleasant ambiance and beautiful views.

Overall, the rooftop pool at 'AC Hotel by Marriott Tenerife' is a well-appreciated feature that significantly contributes to the hotel's appeal, providing a tranquil spot in a bustling setting.


Yes, AC Hotel by Marriott Tenerife has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at AC Hotel by Marriott Tenerife.

No, AC Hotel by Marriott Tenerife doesn't allow dogs.

Yes, parking facilities are available at AC Hotel by Marriott Tenerife.

Yes, AC Hotel by Marriott Tenerife has a gym.

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