7,258,491 hotelsin 60 categories
5-Star, Luxury Hotels in Santa Ines
40 HOTELS IN AND AROUND SANTA INESRanking can be influenced by the commissions we receive.20 hotels nearby!
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Luxury
5 Star
Small
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Luxury
5 Star
Golf
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Luxury
5 Star
Pool
Outdoor Pool
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Luxury
5 Star
Boutique-Style
Hotel La Casa de los Árboles Immersive Experience10.9 km from Santa Ines
Hotel in Zacualpan de Amilpas
9.3
Excellent$
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Luxury
5 Star
Spa
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Luxury
5 Star
Honeymoon
From $152
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Summary of reviews
Hostal de la Luz - Spa Holistic Resort earns praise for its tranquil location surrounded by stunning views of the Quetzalcoatl mountain range and Tepizteco. This serene environment fosters relaxation and a strong connection with nature, bolstered by the hotel's holistic approach and various therapeutic services. The peaceful atmosphere is further complemented by the well-maintained facilities, such as loungers and a restaurant with spectacular vistas.
Guests have mixed feelings about the breakfast with many appreciating its taste and variety. However, there are frequent complaints about the lack of clarity regarding breakfast inclusion in reservations and its late start time of 8:30 am, which affects morning activities. The dinner experience often receives high marks for its delicious and varied dishes, although some guests find the food quality inconsistent and portions expensive. There is also feedback calling for more variety in dining options.
The rooms provide a comfortable and clean experience for many guests, highlighted by stunning views and the serene surroundings. Nonetheless, the decor is noted as outdated and there are repeated concerns about maintenance issues and cleanliness. Some guests report problems with room readiness, noise and an overall need for refurbishment.
Cleanliness across the resort is a recurring concern with reports of poorly maintained pools and common areas. Issues such as dirty towels, unpleasant odors and insects in rooms significantly detract from the guest experience, despite the generally positive reviews of the attentive and exceptional staff. The staff's friendliness and dedication are often highlighted, enhancing the guest experience despite occasional service lapses in pool and dining areas.
The resort's Wi-Fi is available only in specific areas like the reception and dining area, aligning with its emphasis on relaxation and a digital detox. While this approach is appreciated by those looking to disconnect, it poses challenges for guests needing constant internet access.
The spa receives high praise for its incredible massages and holistic treatments, contributing notably to the resort's relaxing vibe. However, the spa also faces critique regarding maintenance, cleanliness and high prices. Similarly, the pool area garners mixed reviews. The heated pool is praised, but concerns about cleanliness, maintenance and limited sun loungers are common.
Bed comfort varies considerably with some guests enjoying very comfortable beds, while others find them too hard or worn out. This inconsistency is significant given the resort's spa designation and price point.
In summary, Hostal de la Luz - Spa Holistic Resort offers a tranquil escape with stunning natural beauty, excellent staff and relaxing spa services, but could benefit from improvements in cleanliness, room maintenance and consistency in dining and bedding quality to fully meet guest expectations.
Guests have mixed feelings about the breakfast with many appreciating its taste and variety. However, there are frequent complaints about the lack of clarity regarding breakfast inclusion in reservations and its late start time of 8:30 am, which affects morning activities. The dinner experience often receives high marks for its delicious and varied dishes, although some guests find the food quality inconsistent and portions expensive. There is also feedback calling for more variety in dining options.
The rooms provide a comfortable and clean experience for many guests, highlighted by stunning views and the serene surroundings. Nonetheless, the decor is noted as outdated and there are repeated concerns about maintenance issues and cleanliness. Some guests report problems with room readiness, noise and an overall need for refurbishment.
Cleanliness across the resort is a recurring concern with reports of poorly maintained pools and common areas. Issues such as dirty towels, unpleasant odors and insects in rooms significantly detract from the guest experience, despite the generally positive reviews of the attentive and exceptional staff. The staff's friendliness and dedication are often highlighted, enhancing the guest experience despite occasional service lapses in pool and dining areas.
The resort's Wi-Fi is available only in specific areas like the reception and dining area, aligning with its emphasis on relaxation and a digital detox. While this approach is appreciated by those looking to disconnect, it poses challenges for guests needing constant internet access.
The spa receives high praise for its incredible massages and holistic treatments, contributing notably to the resort's relaxing vibe. However, the spa also faces critique regarding maintenance, cleanliness and high prices. Similarly, the pool area garners mixed reviews. The heated pool is praised, but concerns about cleanliness, maintenance and limited sun loungers are common.
Bed comfort varies considerably with some guests enjoying very comfortable beds, while others find them too hard or worn out. This inconsistency is significant given the resort's spa designation and price point.
In summary, Hostal de la Luz - Spa Holistic Resort offers a tranquil escape with stunning natural beauty, excellent staff and relaxing spa services, but could benefit from improvements in cleanliness, room maintenance and consistency in dining and bedding quality to fully meet guest expectations.
Categories
Luxury
5 Star
Boutique-Style
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Categories
Luxury
5 Star
Pool
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Summary of reviews
La Buena Vibra Wellness Resort & Spa, nestled amidst stunning mountain scenery, offers a captivating location with breathtaking views of the Tepozteco and lush gardens. Its remote setting provides a tranquil escape, perfect for those seeking peace and natural beauty, despite the slightly challenging journey from the village center. The serene environment and spectacular landscapes make it a highly recommended destination.
Guests rave about the delightful breakfast experience, highlighting the varied and high-quality buffet, especially the extensive Sunday brunch with a mimosa bar. The food is plentiful and delicious, set against the backdrop of beautiful gardens. Although there are occasional mentions of cold servings or a lack of vegetables, the breakfast remains a high point of the stay.
Dinner at the hotel receives mixed reviews. While many praise the delicious and well-presented dishes and the service is noted as excellent, some guests find the prices high and the quality inconsistent compared to local alternatives. There are suggestions for more variety in the dinner menu.
The rooms are generally spacious and comfortable with stunning views and ample cleanliness. However, the lack of air conditioning, humidity issues and occasional maintenance problems detract from the experience. Some rooms feel basic or outdated and there are concerns about value for money, especially with the more expensive suites.
Cleanliness is a strong point with many guests noting the impeccable condition of the facilities and rooms. However, there are occasional lapses in areas like the pool, jacuzzi and room cleaning services.
The staff receives glowing reviews for their exceptional service. Their friendliness and helpfulness create a welcoming atmosphere, supported by notable mentions of individuals like Marco, Moisés, Rogelio and Alexis. The attention to detail and dedication to excellent service make a significant positive impact on guests.
WiFi quality is a common concern with connectivity issues throughout the property, making it unreliable for guests needing internet access for work.
The spa experience is a highlight, praised for its professional service and excellent treatments. Guests appreciate the variety of offerings and the serene environment, despite some finding the prices high. The quality and care from the staff justify the cost, making the spa a worthwhile experience.
The pool facilities are inviting with beautiful surroundings and well-maintained areas. Despite some cleanliness issues and the need for more loungers, guests generally enjoy the refreshing experience and stunning mountain views.
The quality of the beds receives mixed reviews with some guests finding them super comfy and others mentioning worn-out mattresses and uncomfortable pillows. Bed quality varies, indicating a need for more consistent choices.
Overall, La Buena Vibra offers an elegant and luxurious experience with meticulous attention to detail. It provides a serene and romantic atmosphere, ideal for couples seeking a perfect getaway. Despite some areas needing improvement, the beautifully maintained facilities, magnificent gardens and exceptional staff make it a delightful destination for a relaxing and memorable holiday.
Guests rave about the delightful breakfast experience, highlighting the varied and high-quality buffet, especially the extensive Sunday brunch with a mimosa bar. The food is plentiful and delicious, set against the backdrop of beautiful gardens. Although there are occasional mentions of cold servings or a lack of vegetables, the breakfast remains a high point of the stay.
Dinner at the hotel receives mixed reviews. While many praise the delicious and well-presented dishes and the service is noted as excellent, some guests find the prices high and the quality inconsistent compared to local alternatives. There are suggestions for more variety in the dinner menu.
The rooms are generally spacious and comfortable with stunning views and ample cleanliness. However, the lack of air conditioning, humidity issues and occasional maintenance problems detract from the experience. Some rooms feel basic or outdated and there are concerns about value for money, especially with the more expensive suites.
Cleanliness is a strong point with many guests noting the impeccable condition of the facilities and rooms. However, there are occasional lapses in areas like the pool, jacuzzi and room cleaning services.
The staff receives glowing reviews for their exceptional service. Their friendliness and helpfulness create a welcoming atmosphere, supported by notable mentions of individuals like Marco, Moisés, Rogelio and Alexis. The attention to detail and dedication to excellent service make a significant positive impact on guests.
WiFi quality is a common concern with connectivity issues throughout the property, making it unreliable for guests needing internet access for work.
The spa experience is a highlight, praised for its professional service and excellent treatments. Guests appreciate the variety of offerings and the serene environment, despite some finding the prices high. The quality and care from the staff justify the cost, making the spa a worthwhile experience.
The pool facilities are inviting with beautiful surroundings and well-maintained areas. Despite some cleanliness issues and the need for more loungers, guests generally enjoy the refreshing experience and stunning mountain views.
The quality of the beds receives mixed reviews with some guests finding them super comfy and others mentioning worn-out mattresses and uncomfortable pillows. Bed quality varies, indicating a need for more consistent choices.
Overall, La Buena Vibra offers an elegant and luxurious experience with meticulous attention to detail. It provides a serene and romantic atmosphere, ideal for couples seeking a perfect getaway. Despite some areas needing improvement, the beautifully maintained facilities, magnificent gardens and exceptional staff make it a delightful destination for a relaxing and memorable holiday.
Categories
Luxury
5 Star
Honeymoon
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Summary of reviews
Amomoxtli, located just outside the bustling center of Tepoztlán, is an exceptional retreat offering a serene and picturesque escape. The hotel is nestled amidst stunning natural surroundings, providing extraordinary views of the mountains and Tepozteco hill. This tranquil setting, though somewhat removed from the village center, ensures a quieter and more relaxing experience that is complemented by excellent service and a top-tier restaurant.
Guests are particularly impressed by the breakfast at Amomoxtli, noting its sensational quality and delightful variety. Fresh fruit, smoothies and delicious croissants are frequently lauded with the option to order whatever guests desire adding to the experience. While there are occasional mentions of subpar service or issues with specific dishes, the general consensus is that breakfast is a standout feature of the hotel's offerings.
The dinner service also receives high praise for its delicious and quality cuisine, although some guests find the flavors occasionally bland and note the higher cost of dining, particularly for desserts. However, the overall dining experience remains enjoyable and flavorful.
Amomoxtli's rooms are celebrated for their beauty, comfort and exceptional decor. Guests appreciate the private and spacious accommodations, often featuring terraces with sofas and fire pits and classic Mexican tiles in the bathrooms. While there are minor critiques regarding mattress firmness and value, the majority consensus is that the rooms provide a luxurious and serene escape.
Cleanliness is another strong point for Amomoxtli with guests consistently highlighting the immaculate state of the property. Despite minor concerns about damp smells and bathroom cleanliness in certain areas, the overall attention to hygiene and maintenance remains impressive.
The staff at Amomoxtli is frequently commended for their exceptional service, characterized by friendliness, attentiveness and a genuine dedication to guest satisfaction. The team's polite and warm welcome, notably from individuals like Alex, leaves a lasting positive impression, though there are occasional remarks about slower restaurant service and less friendly spa staff.
The spa at Amomoxtli is highly praised for its quality and top-notch services, including exceptional massages that guests often describe as the best they've experienced. The facility's serene ambiance and beautiful setting further enhance the experience, making the spa a standout feature.
The pool area, surrounded by breathtaking gardens and views of the mountains, provides a serene and picturesque setting. Guests find the pool itself amazing and beautiful, contributing to a relaxing retreat. Despite occasional complaints about crowding, the overall sentiment is highly positive.
Amomoxtli is also ideal for couples seeking a romantic and relaxing getaway. The hotel's high-quality service, accommodation and cuisine create an excellent environment for unwinding and celebration, making it highly recommended for both older guests and young couples.
Overall, Amomoxtli offers a tranquil and visually stunning retreat with exceptional service, delightful dining and luxurious accommodations, making it a memorable choice for travelers seeking relaxation and escape.
Guests are particularly impressed by the breakfast at Amomoxtli, noting its sensational quality and delightful variety. Fresh fruit, smoothies and delicious croissants are frequently lauded with the option to order whatever guests desire adding to the experience. While there are occasional mentions of subpar service or issues with specific dishes, the general consensus is that breakfast is a standout feature of the hotel's offerings.
The dinner service also receives high praise for its delicious and quality cuisine, although some guests find the flavors occasionally bland and note the higher cost of dining, particularly for desserts. However, the overall dining experience remains enjoyable and flavorful.
Amomoxtli's rooms are celebrated for their beauty, comfort and exceptional decor. Guests appreciate the private and spacious accommodations, often featuring terraces with sofas and fire pits and classic Mexican tiles in the bathrooms. While there are minor critiques regarding mattress firmness and value, the majority consensus is that the rooms provide a luxurious and serene escape.
Cleanliness is another strong point for Amomoxtli with guests consistently highlighting the immaculate state of the property. Despite minor concerns about damp smells and bathroom cleanliness in certain areas, the overall attention to hygiene and maintenance remains impressive.
The staff at Amomoxtli is frequently commended for their exceptional service, characterized by friendliness, attentiveness and a genuine dedication to guest satisfaction. The team's polite and warm welcome, notably from individuals like Alex, leaves a lasting positive impression, though there are occasional remarks about slower restaurant service and less friendly spa staff.
The spa at Amomoxtli is highly praised for its quality and top-notch services, including exceptional massages that guests often describe as the best they've experienced. The facility's serene ambiance and beautiful setting further enhance the experience, making the spa a standout feature.
The pool area, surrounded by breathtaking gardens and views of the mountains, provides a serene and picturesque setting. Guests find the pool itself amazing and beautiful, contributing to a relaxing retreat. Despite occasional complaints about crowding, the overall sentiment is highly positive.
Amomoxtli is also ideal for couples seeking a romantic and relaxing getaway. The hotel's high-quality service, accommodation and cuisine create an excellent environment for unwinding and celebration, making it highly recommended for both older guests and young couples.
Overall, Amomoxtli offers a tranquil and visually stunning retreat with exceptional service, delightful dining and luxurious accommodations, making it a memorable choice for travelers seeking relaxation and escape.
Categories
Luxury
5 Star
Pool
Heated Pool
Outdoor Pool
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Summary of reviews
Orgánico Hotel Boutique in Tepoztlán is a highly recommended retreat for those seeking a serene escape into nature, offering spectacular views of the Tepozteco mountains. The hotel’s location is often celebrated for its tranquil environment, providing easy access to Tepoztlán's vibrant town center. Guests appreciate the harmonious blend of natural beauty and comfort, further enhanced by the friendly and attentive staff who contribute significantly to a positive atmosphere.
The culinary experience, while praised for its delicious dishes, has room for improvement, particularly regarding consistency and menu availability for meals. Breakfast offerings receive mixed reviews, with some enjoying the fresh elements, though others find the selection lacking, especially for the price. Dinner receives more consistent acclaim for flavor, yet service and communication issues have been noted.
Rooms offer a mixed experience, with some guests enjoying pleasant features such as terraces and balconies, though there are concerns over comfort and cleanliness, including issues with pests and outdated amenities. Cleanliness across the hotel receives commendations, although there are recurring comments about the pool's maintenance and the Wi-Fi's reliability. The unheated pool presents a challenge, with guests reporting cold water temperatures even in warmer months.
Families will find the hotel accommodating, appreciating its family-friendly nature and peaceful ambiance. Beds are a notable highlight, with many guest reviews praising their comfort and quality. However, the luxury vibes are somewhat tempered by the need for modern updates and clarity in pricing relative to other options in the area.
Overall, Orgánico Hotel Boutique Tepoztlán stands as a charming destination, ideal for families and those looking to disconnect, though certain areas such as room amenities, dining, pool maintenance, and Wi-Fi service could benefit from enhancements to meet higher boutique hotel standards.
The culinary experience, while praised for its delicious dishes, has room for improvement, particularly regarding consistency and menu availability for meals. Breakfast offerings receive mixed reviews, with some enjoying the fresh elements, though others find the selection lacking, especially for the price. Dinner receives more consistent acclaim for flavor, yet service and communication issues have been noted.
Rooms offer a mixed experience, with some guests enjoying pleasant features such as terraces and balconies, though there are concerns over comfort and cleanliness, including issues with pests and outdated amenities. Cleanliness across the hotel receives commendations, although there are recurring comments about the pool's maintenance and the Wi-Fi's reliability. The unheated pool presents a challenge, with guests reporting cold water temperatures even in warmer months.
Families will find the hotel accommodating, appreciating its family-friendly nature and peaceful ambiance. Beds are a notable highlight, with many guest reviews praising their comfort and quality. However, the luxury vibes are somewhat tempered by the need for modern updates and clarity in pricing relative to other options in the area.
Overall, Orgánico Hotel Boutique Tepoztlán stands as a charming destination, ideal for families and those looking to disconnect, though certain areas such as room amenities, dining, pool maintenance, and Wi-Fi service could benefit from enhancements to meet higher boutique hotel standards.
Categories
Luxury
5 Star
Honeymoon
$
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Summary of reviews
La Buena Suerte in Tepoztlán enjoys overwhelmingly positive reviews across various categories, making it a highly recommended choice for travelers. Guests consistently praise its excellent and central location, which is conveniently close to the city center yet maintains a peaceful atmosphere. The hotel's quiet setting and accessible vicinity allow visitors to explore the area on foot with added benefits of perfect parking facilities.
Breakfast offerings at La Buena Suerte receive high acclaim for their quality and freshness. The breakfast, although simple and light, delights guests with its delicious and balanced options including fresh fruit, natural yogurt, freshly baked bread and hot beverages. While some suggest a bit more variety, the overall sentiment remains positive, highlighting a tasty and well-prepared start to the day.
The rooms at La Buena Suerte are lauded for their cleanliness and comfort. Many guests appreciate the super clean and well-maintained accommodations, often mentioning spacious rooms with nice mountain views and comfortable beds. The facilities, including a heated pool and jacuzzi, enhance the pleasant stay, though there are mixed opinions on the size and features of some standard rooms. Despite occasional mentions of small or dark rooms, the general consensus is that La Buena Suerte offers clean, cozy and well-equipped accommodations.
Cleanliness is a standout aspect, consistently impressing guests with the immaculate condition of both common areas and individual rooms. The heated pool and jacuzzi further contribute to the clean, comfortable and inviting environment that guests adore.
The exceptional service provided by the staff at La Buena Suerte is frequently highlighted with guests commending the kind, friendly and attentive demeanor of the employees. The personal attention and helpful attitudes of the staff members greatly enhance the guest experience, ensuring every visitor feels valued and cared for.
The pool area is another significant highlight with the heated pool and hot tub receiving much praise. Guests appreciate the clean and well-maintained facilities with the warm water adding to the comfort and overall enjoyment. The combination of a heated pool and jacuzzi creates a relaxed and pleasant ambiance, making it a favorite feature for many.
Although there are mixed reviews regarding the bed sizes and comfort levels, the majority of guests find the beds to be comfortable, contributing positively to a restful night's sleep. Some issues regarding flat pillows and smaller bed sizes are noted, but overall, the comfort provided is well-received.
La Buena Suerte is characterized by its five-star quality with many guests describing their experience as wonderful and exceptional. The hotel's excellent service, warm hospitality and clean environment make it a peaceful and welcoming destination. Guests often describe their stays as spectacular and superb, ensuring an incredible and memorable trip to Tepoztlán.
Breakfast offerings at La Buena Suerte receive high acclaim for their quality and freshness. The breakfast, although simple and light, delights guests with its delicious and balanced options including fresh fruit, natural yogurt, freshly baked bread and hot beverages. While some suggest a bit more variety, the overall sentiment remains positive, highlighting a tasty and well-prepared start to the day.
The rooms at La Buena Suerte are lauded for their cleanliness and comfort. Many guests appreciate the super clean and well-maintained accommodations, often mentioning spacious rooms with nice mountain views and comfortable beds. The facilities, including a heated pool and jacuzzi, enhance the pleasant stay, though there are mixed opinions on the size and features of some standard rooms. Despite occasional mentions of small or dark rooms, the general consensus is that La Buena Suerte offers clean, cozy and well-equipped accommodations.
Cleanliness is a standout aspect, consistently impressing guests with the immaculate condition of both common areas and individual rooms. The heated pool and jacuzzi further contribute to the clean, comfortable and inviting environment that guests adore.
The exceptional service provided by the staff at La Buena Suerte is frequently highlighted with guests commending the kind, friendly and attentive demeanor of the employees. The personal attention and helpful attitudes of the staff members greatly enhance the guest experience, ensuring every visitor feels valued and cared for.
The pool area is another significant highlight with the heated pool and hot tub receiving much praise. Guests appreciate the clean and well-maintained facilities with the warm water adding to the comfort and overall enjoyment. The combination of a heated pool and jacuzzi creates a relaxed and pleasant ambiance, making it a favorite feature for many.
Although there are mixed reviews regarding the bed sizes and comfort levels, the majority of guests find the beds to be comfortable, contributing positively to a restful night's sleep. Some issues regarding flat pillows and smaller bed sizes are noted, but overall, the comfort provided is well-received.
La Buena Suerte is characterized by its five-star quality with many guests describing their experience as wonderful and exceptional. The hotel's excellent service, warm hospitality and clean environment make it a peaceful and welcoming destination. Guests often describe their stays as spectacular and superb, ensuring an incredible and memorable trip to Tepoztlán.
Categories
5 Star
Luxury
Romantic
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Categories
Luxury
5 Star
Boutique-Style
From $158
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Summary of reviews
Posada del Tepozteco - Hotel & Gallery, located in a tranquil corner of Tepoztlán, offers a picturesque escape with stunning views of both the town and the surrounding mountains. Guests consistently praise its exceptional location, providing a peaceful retreat while still being within convenient walking distance to local attractions. The hotel delights with beautiful gardens, ample security, and a charming terrace perfect for scenic dining accompanied by a delicious gourmet menu.
The breakfast at Posada del Tepozteco earns high marks for its delightful culinary experience, set in a picturesque atmosphere with vibrant bougainvillea. Guests appreciate the range of tasty Mexican specialties offered, although some note minor room for improvement. Dinner at the hotel is similarly praised, with exquisite food and excellent service enhancing the overall dining experience.
The spacious and comfortable rooms enhance the guest experience with breathtaking views, particularly from terraces and balconies. While some facilities would benefit from modernization, the cleanliness and comfort receive high praise, often exceeding expectations. The staff consistently earn accolades for their exceptional friendliness and attentiveness, contributing significantly to a memorable stay.
While the Wi-Fi service receives mixed reviews, with some guests experiencing connection issues, the heated pool is a highlight for many, offering a relaxing swim amidst the stunning garden setting. Though occasional maintenance issues are noted, the pool remains a favorite feature. The beds receive mixed feedback, with some guests finding them comfortable, while others suggest updates for improved restfulness.
Overall, Posada del Tepozteco combines its picturesque location, exceptional staff service, and memorable dining experiences to offer a unique and tranquil stay in Tepoztlán, despite minor areas for improvement such as bed comfort and Wi-Fi connectivity.
The breakfast at Posada del Tepozteco earns high marks for its delightful culinary experience, set in a picturesque atmosphere with vibrant bougainvillea. Guests appreciate the range of tasty Mexican specialties offered, although some note minor room for improvement. Dinner at the hotel is similarly praised, with exquisite food and excellent service enhancing the overall dining experience.
The spacious and comfortable rooms enhance the guest experience with breathtaking views, particularly from terraces and balconies. While some facilities would benefit from modernization, the cleanliness and comfort receive high praise, often exceeding expectations. The staff consistently earn accolades for their exceptional friendliness and attentiveness, contributing significantly to a memorable stay.
While the Wi-Fi service receives mixed reviews, with some guests experiencing connection issues, the heated pool is a highlight for many, offering a relaxing swim amidst the stunning garden setting. Though occasional maintenance issues are noted, the pool remains a favorite feature. The beds receive mixed feedback, with some guests finding them comfortable, while others suggest updates for improved restfulness.
Overall, Posada del Tepozteco combines its picturesque location, exceptional staff service, and memorable dining experiences to offer a unique and tranquil stay in Tepoztlán, despite minor areas for improvement such as bed comfort and Wi-Fi connectivity.
Categories
Luxury
5 Star
Pool
Heated Pool
Outdoor Pool
$
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Categories
Luxury
5 Star
Family
$
Info
Categories
Luxury
5 Star
Romantic
From $188
$
Info
Categories
Luxury
5 Star
Boutique-Style
From $192
$
Info
Summary of reviews
Grand Fiesta Americana Sumiya Cuernavaca, nestled in a serene wooded area, exudes a tranquil atmosphere with stunning natural beauty and exquisite Japanese-inspired architecture. The hotel's beautifully maintained gardens and impressive facilities are repeatedly praised by guests, creating a relaxing environment perfect for those seeking peace and serenity. Despite its distance from the city center and somewhat confusing approach, the overall charm of the location tends to outweigh these logistical challenges.
Guests frequently commend the breakfast for its delicious and varied buffet offerings, though the high costs and occasionally slow service are drawbacks. The dinner experience mirrors this sentiment: while the food is often described as delicious, particularly at the Sumiya restaurant, the high prices and service inconsistencies are noted. The staff's warm hospitality and attention to detail enhance the dining experiences, despite some specific areas needing improvement.
The hotel's rooms are applauded for their comfort and spaciousness with serene ambiance and efficient room service frequently mentioned. However, maintenance issues, noise disturbances and occasional cleanliness concerns like outdated decor and fluctuating air conditioning performance are areas identified for improvement. Despite this, the overall comfort remains a positive point.
Cleanliness is a significant strength of Grand Fiesta Americana Sumiya Cuernavaca with the common areas and gardens particularly well-kept, although the pools occasionally faced criticism for inconsistency in cleanliness. The attentive and friendly staff significantly contribute to a positive stay, notwithstanding some inconsistent experiences with the reception staff.
WiFi connectivity is a notable concern, primarily available in public areas but often weak or absent in the rooms, affecting guests' ability to stay connected. The spa, while offering quality massage services and clean facilities, could benefit from clearer signage and some updates. The gym, free of charge and equipped with functional amenities, also requires maintenance to modernize its equipment.
The hotel's pools receive mixed reviews: while the heated pools are appreciated for their comfortable temperatures, issues with cleanliness and maintenance detract from the overall experience. The family-friendly environment, complete with spacious rooms and a delightful swimming pool for kids, makes it a suitable choice for leisurely family weekends.
In essence, Grand Fiesta Americana Sumiya Cuernavaca stands out for its serene ambiance, beautiful surroundings and attentive service, though improvements in some areas could enhance the overall guest experience even further.
Guests frequently commend the breakfast for its delicious and varied buffet offerings, though the high costs and occasionally slow service are drawbacks. The dinner experience mirrors this sentiment: while the food is often described as delicious, particularly at the Sumiya restaurant, the high prices and service inconsistencies are noted. The staff's warm hospitality and attention to detail enhance the dining experiences, despite some specific areas needing improvement.
The hotel's rooms are applauded for their comfort and spaciousness with serene ambiance and efficient room service frequently mentioned. However, maintenance issues, noise disturbances and occasional cleanliness concerns like outdated decor and fluctuating air conditioning performance are areas identified for improvement. Despite this, the overall comfort remains a positive point.
Cleanliness is a significant strength of Grand Fiesta Americana Sumiya Cuernavaca with the common areas and gardens particularly well-kept, although the pools occasionally faced criticism for inconsistency in cleanliness. The attentive and friendly staff significantly contribute to a positive stay, notwithstanding some inconsistent experiences with the reception staff.
WiFi connectivity is a notable concern, primarily available in public areas but often weak or absent in the rooms, affecting guests' ability to stay connected. The spa, while offering quality massage services and clean facilities, could benefit from clearer signage and some updates. The gym, free of charge and equipped with functional amenities, also requires maintenance to modernize its equipment.
The hotel's pools receive mixed reviews: while the heated pools are appreciated for their comfortable temperatures, issues with cleanliness and maintenance detract from the overall experience. The family-friendly environment, complete with spacious rooms and a delightful swimming pool for kids, makes it a suitable choice for leisurely family weekends.
In essence, Grand Fiesta Americana Sumiya Cuernavaca stands out for its serene ambiance, beautiful surroundings and attentive service, though improvements in some areas could enhance the overall guest experience even further.
Categories
5 Star
Luxury
Honeymoon
Categories
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