Santa Maria, Av. Rio Branco, 192 Av. Rio Branco, 228-29.67932,-53.809073(Show on Map)
8.1
Very Good
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+5 Photos
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Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Hotel Dom Rafael Express garners appreciation primarily for its central and convenient location, making it an excellent base for exploring the city. The hotel's position within the city center provides easy access to various businesses, attractions like Vila Belga and amenities, reinforcing its good value for money. Despite some noise from the busy avenue, the location is widely regarded as superb and enhances the overall staying experience.
The breakfast at Hotel Dom Rafael Express is a standout feature, frequently praised for its excellence, variety and completeness. Terms like "delicious," "tasty," and "homemade" capture the delightful culinary offerings appreciated by guests each morning. The positive remarks about breakfast underscore it as a highlight of the stay, further complemented by friendly service and an organized dining environment.
Guests commend the hotel for its cleanliness, noting that the accommodations, including rooms and bathrooms, are very tidy and well-kept. The attentive housekeeping and polite service contribute to the overall positive sentiment regarding cleanliness, despite occasional feedback about outdated furniture and bedding.
The staff at Hotel Dom Rafael Express also receive high marks for their exceptional service. Descriptions of employees as attentive, friendly and helpful enhance the welcoming atmosphere with special mention of the receptionists ensuring smooth check-ins. The staff's dedication to providing excellent service adds significant value to the guest experience, making the stay more comfortable and pleasant.
Regarding the rooms, guests highlight cleanliness and comfort, appreciating features like comfortable beds, functioning showers and useful amenities such as fridges and TVs. While some rooms are seen as needing updates, recent renovations have improved the accommodations. Occasional criticism points to old bedding, small bathrooms and noise from rooms facing the street, but overall, the hotel offers good value, particularly focusing on basic usefulness and comfort.
Wi-Fi services at the hotel receive mixed reviews. While some guests find the Wi-Fi sufficient, others report connectivity issues, including slow speeds and frequent outages, indicating an area for potential improvement.
In summary, Hotel Dom Rafael Express is well-regarded for its prime location, excellent breakfast, commendable cleanliness and outstanding staff service. Although there are areas for improvement, such as Wi-Fi connectivity and certain room updates, the hotel remains a reliable choice for travelers seeking a comfortable and convenient stay in the city.
Family
Business
Room Types
ApartmentThe apartment features 1 bedroom and 1 bathroom with a shower and free toiletries. This apartment is air-conditioned and has a flat-screen TV with cable channels, a wardrobe and a tiled floor. The unit offers 2 beds.
Standard Quadruple RoomThis air-conditioned quadruple room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 3 beds.
Standard Twin RoomThis air-conditioned twin room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.
Standard Double RoomThis air-conditioned double room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit has 1 bed.
Standard Triple RoomThis air-conditioned triple room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit has 2 beds.
Guest Reviews
8.1
Very Good
Review Summaries
Location
Hotel Dom Rafael Express is highly praised for its convenient and central location, making it ideal for exploring the city. It offers an excellent position within the city center, close to many businesses and attractions, including Vila Belga. Guests frequently emphasized its proximity to everything, noting that it is super well located and well connected. The location benefits from being close to many amenities, which enhances its good value for money.
Travelers appreciate the strategic spot of the hotel, which allows easy access to the central parts of the city. Despite occasional noise due to its placement on a busy avenue, the overall sentiment about the location remains positive with many describing it as superb and excellent.
The hotel itself complements its prime location with clean facilities and excellent service. The combination of location, cleanliness, good accommodations and friendly staff contributes to a comfortable and pleasant stay. The positive remarks about the location, along with good value for money and a commendable cost-benefit ratio, make Hotel Dom Rafael Express a reliable choice for visitors.
Breakfast
'Hotel Dom Rafael Express' enjoys high praise for its breakfast offerings, as echoed in numerous guest reviews. The feedback frequently highlights the breakfast as "excellent," "great," and "fantastic," with many guests appreciating its variety and completeness. Descriptions such as "delicious and varied," "tasty," and "homemade" suggest a delightful culinary experience each morning.
Guests commend the inclusion of breakfast in their stay, emphasizing its substantial and varied options. Positive terms like "fabulous" and "spectacular" often surface, underscoring the overall satisfaction with the morning meal. The emphasis on the breakfast being "very complete" and "full of varieties" suggests a well-rounded selection catering to diverse tastes.
Despite a few comments about simplicity, the general consensus celebrates the breakfast for its quality and range of choices. Guests mention excellent service and friendly staff that complement the dining experience, further enhancing their stay. The overall cleanliness and organization of the facilities also contribute to the positive impression.
In sum, the breakfast at 'Hotel Dom Rafael Express' stands out as a significant highlight for guests, making it a noteworthy aspect of a stay at this hotel.
Rooms
Hotel Dom Rafael Express receives mixed reviews about its rooms, but several positive aspects stand out. Guests frequently mention the cleanliness and comfort of the accommodations. The rooms, while often described as simple, are clean and provide comfortable beds that ensure a restful sleep. Many guests appreciate the spaciousness of certain rooms, noting attributes like good air conditioning, functioning showers and useful amenities including fridges and TVs.
Despite some rooms needing updates and modernization, the hotel seems to have made strides in improving its accommodations through recent renovations. The quiet atmosphere in certain rooms adds to a pleasant stay, particularly for families with many rooms well-suited for those traveling with children. The comfort extends to other aspects of the hotel, including good service and a delightful breakfast.
However, some negative points persist, such as old bedding, small bathrooms and rooms facing noisy streets. The bathrooms, while generally functional, are cited as needing further improvement. Overall, the hotel provides good value for a comfortable stay, especially if the focus is on cleanliness and basic usefulness.
Beds
The reviews for Hotel Dom Rafael Express reveal a mixed but generally positive reception concerning the comfort of the beds. Many guests have praised the hotel for its very comfortable mattresses and pillows with several describing the beds as super comfortable and very good. This consensus suggests that the majority of beds provide a good night's sleep. However, there have been a few criticisms indicating some beds were narrow and a few mattresses had broken springs or were deemed very used and uncomfortable. Despite these occasional issues, most reviewers still noted the comfort of the beds and mentioned that they appreciated the spacious rooms and amenities such as fridges and good TVs. Overall, the comfort level of the beds stands out as a positive aspect of staying at Hotel Dom Rafael Express, though there are isolated instances where improvements could be made.
Cleanliness
Hotel Dom Rafael Express consistently earns praise for its exceptional cleanliness. Guests frequently mention that the cleanliness is evident throughout the hotel with rooms and bathrooms described as very clean, tidy and organized. The accommodations are reported to be extremely clean and cozy, contributing to an overall clean environment.
The hotel staff receives high marks for their attentive and polite service, further enhancing the experience. The attention to cleanliness by the housekeeping team is highly appreciated. The reception service is described as excellent with guests noting that the check-in process is smooth and welcoming.
Despite some comments about old and neglected furniture and issues with old bedding and towels, the overall sentiment remains positive regarding the hotel's cleanliness. Guests also note that the hotel represents good value for money.
The well-maintained cleanliness paired with excellent service makes Hotel Dom Rafael Express a commendable choice for travelers seeking a tidy and organized stay.
Staff
The reviews of Hotel Dom Rafael Express highlight the exceptional service provided by the staff. Guests consistently describe the employees as very attentive, friendly and helpful. The receptionists are noted for their proactive and polite attitude, ensuring a welcoming experience right from check-in. The entire hotel team is praised for their kindness, friendliness and exceptional attention to detail, contributing to a calm and pleasant atmosphere.
Guests particularly appreciate the attentive and polite nature of the staff, making their stay comfortable and enjoyable. The service is frequently described as excellent with guests mentioning that the staff are always willing to go the extra mile. Even more, the friendly and dedicated nature of the staff stands out as a key highlight of the hotel.
Besides the courteous and helpful behavior of the employees, guests also mention the excellent service they received throughout their stay. The staff's attention, combined with clean and well-equipped rooms, adds to the overall positive experience. The hotel's ability to maintain a high level of service ensures that guests feel valued and well-cared for, making it a recommended choice for travelers.
Wi-Fi
Guests at Hotel Dom Rafael Express had mixed experiences with the Wi-Fi services. While some appreciated the availability of Wi-Fi and noted it as sufficient for their needs, others encountered significant issues. Positive remarks include sufficient Wi-Fi access and it being very good for a transit hotel. However, challenges were commonly reported, such as slow connections, frequent network outages and the need to re-enter credentials regularly. Additionally, weak Wi-Fi in certain areas and fluctuating internet quality were noted by several guests. Despite these connectivity issues, the hotel manages to offer the basic amenities expected by visitors.
FAQ
No, Hotel Dom Rafael Express doesn't have any pool.
No, a spa isn't available at Hotel Dom Rafael Express.
No, Hotel Dom Rafael Express doesn't allow dogs.
No, parking facilities aren't available at Hotel Dom Rafael Express.
