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Summary of reviewsHotel O Colmo, located in Santana, is highly praised for its convenient and central location, making it an excellent base for hiking adventures and exploring Madeira. The hotel is close to bus connections, restaurants and local attractions like the traditional Santana houses, Caldeirão Verde and Pico Ruivo. Guests appreciate the peaceful and quiet surroundings, clean and spacious rooms and helpful staff with many rooms offering stunning views of the bay and the Atlantic Ocean.
The breakfast at Hotel O Colmo receives positive feedback for its variety and freshness, featuring options like fresh fruit salads, freshly baked bread, scrambled eggs, bacon and pastries. Although some guests noted a lack of variety and occasional service issues, the breakfast generally provides a hearty start to the day.
Dinner at the hotel is another highlight with guests enjoying generous portions of high-quality, delicious dishes at reasonable prices. The wood-fired pizzas are particularly popular and the overall dining experience, enhanced by a spacious and clean restaurant ambiance, garners praise.
The spaciousness, cleanliness and comfort of the rooms are frequently noted with many featuring balconies with views of the garden or the ocean. Some rooms have been newly renovated, adding to their appeal. While there are occasional mentions of cold rooms, musty smells or outdated bathrooms, the overall impression is positive.
Cleanliness is consistently highlighted as a strong point with well-maintained rooms, bathrooms and common areas contributing to a comfortable stay. However, there are a few comments about the pool area and some specific cleaning issues.
The staff at Hotel O Colmo is one of its standout features, known for their friendliness, attentiveness and helpfulness. The multilingual ability of the staff, particularly in French, is appreciated by international guests. Although there are occasional mentions of less friendly interactions, the overall service quality remains high.
The hotel offers reliable free WiFi throughout the property, generally meeting guests' needs. The gym, although small, is functional and free to use, complemented by an indoor heated pool in the basement. While the pool receives mixed reviews with some noting cleanliness issues and varying water temperatures, many guests find it a lovely feature.
Parking is convenient and ample with free spaces available on-site and nearby, which is particularly appreciated by guests. Hotel O Colmo also caters well to families, offering spacious family rooms and a friendly atmosphere, although some activities may not engage all children.
The beds receive commendation for their size and comfort, contributing to a restful sleep. Although the hotel's four-star rating is sometimes questioned with some guests feeling it falls short of expectations, the overall experience is still considered good value for money with great service and quality facilities.
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