Napolitano Hotel
Santo Domingo
18.46622100,
-69.89156400
,
Ave. George Washington #51 Esq. El Numero, Malecon
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Summary of reviewsNapolitano Hotel enjoys favorable feedback largely due to its prime location, making it a preferred choice for travelers. Nestled by the sea, it offers stunning ocean views and easy access to the historic center and the bustling Malecón. This central and convenient position enables guests to explore the city's attractions effortlessly. Visitors also praise the friendly and helpful staff and the inviting atmosphere of the hotel, further enhancing its appeal.
The breakfast experience at Napolitano Hotel is generally well-received. Guests often describe the breakfast as excellent, very good and delicious with a variety of sweet and savory options. The attentive and friendly breakfast staff contributes positively to the experience. While a few guests noted issues such as cold food or a decline in quality, the overall consensus is that breakfast is a significant highlight of staying at this hotel. The combination of a hearty breakfast and picturesque sea views amplifies the enjoyment for many guests.
Rooms at Napolitano Hotel receive mixed reviews. On the positive side, guests commend the spacious and comfortable rooms, particularly those with stunning views of the sea and the Malecón. Many find the beds exceptionally comfortable and the pool area is also appreciated. However, several areas require attention, such as a damp smell from the air conditioning, insufficient linens and noise from nearby nightclubs. Outdated facilities and maintenance issues in both rooms and common areas have been highlighted, indicating inconsistencies in room quality.
Cleanliness feedback is similarly mixed. Many guests mention the rooms' cleanliness and appreciate the general upkeep and friendly staff. However, concerns about worn-out and dirty hallway carpets, dampness and mold in certain rooms point to the need for renovations and better maintenance.
The hotel staff consistently earn high praise for their helpfulness, friendliness and attentiveness. Guests frequently mention the accommodating and professional nature of the employees with special mentions for the breakfast and reception staff. Personalized and thoughtful service from individuals like Daniel at Breakfast underscores the importance of the staff in creating a pleasant guest experience.
The pool area is another attractive feature, appreciated for its pleasant atmosphere and ocean views. The clean and well-maintained pool and terrace provide guests with a relaxing spot to unwind. Despite occasional issues like the pool being out of service or a broken ladder, the pool remains a favored amenity, enhancing the hotel's overall appeal.
Reviews of the beds evoke mixed feelings with some guests finding them very comfortable, while others report issues such as hard mattresses, discomfort and noise. Maintenance and cleanliness concerns, including stained sheets and mold in the shower, detract from the overall experience.
In summary, Napolitano Hotel's excellent location, pleasant breakfast experience and friendly staff stand out as major positives, while attention to room maintenance and cleanliness could further enhance guest satisfaction.
Categories
The breakfast experience at Napolitano Hotel is generally well-received. Guests often describe the breakfast as excellent, very good and delicious with a variety of sweet and savory options. The attentive and friendly breakfast staff contributes positively to the experience. While a few guests noted issues such as cold food or a decline in quality, the overall consensus is that breakfast is a significant highlight of staying at this hotel. The combination of a hearty breakfast and picturesque sea views amplifies the enjoyment for many guests.
Rooms at Napolitano Hotel receive mixed reviews. On the positive side, guests commend the spacious and comfortable rooms, particularly those with stunning views of the sea and the Malecón. Many find the beds exceptionally comfortable and the pool area is also appreciated. However, several areas require attention, such as a damp smell from the air conditioning, insufficient linens and noise from nearby nightclubs. Outdated facilities and maintenance issues in both rooms and common areas have been highlighted, indicating inconsistencies in room quality.
Cleanliness feedback is similarly mixed. Many guests mention the rooms' cleanliness and appreciate the general upkeep and friendly staff. However, concerns about worn-out and dirty hallway carpets, dampness and mold in certain rooms point to the need for renovations and better maintenance.
The hotel staff consistently earn high praise for their helpfulness, friendliness and attentiveness. Guests frequently mention the accommodating and professional nature of the employees with special mentions for the breakfast and reception staff. Personalized and thoughtful service from individuals like Daniel at Breakfast underscores the importance of the staff in creating a pleasant guest experience.
The pool area is another attractive feature, appreciated for its pleasant atmosphere and ocean views. The clean and well-maintained pool and terrace provide guests with a relaxing spot to unwind. Despite occasional issues like the pool being out of service or a broken ladder, the pool remains a favored amenity, enhancing the hotel's overall appeal.
Reviews of the beds evoke mixed feelings with some guests finding them very comfortable, while others report issues such as hard mattresses, discomfort and noise. Maintenance and cleanliness concerns, including stained sheets and mold in the shower, detract from the overall experience.
In summary, Napolitano Hotel's excellent location, pleasant breakfast experience and friendly staff stand out as major positives, while attention to room maintenance and cleanliness could further enhance guest satisfaction.
Hotel with Spa
This hotel features a spa, outdoor pool and fitness center. Guests can indulge in massages, aromatherapy, or reflexology.
Family Friendly Hotel
This hotel offers a convenient location on the Malecon. It has comfortable accommodations suitable for families.
Hotel with Swimming Pool
This hotel offers a pool with a view of the ocean. The pool area is well-maintained and provides a pleasant experience.
Indoor Pool Outdoor Pool
Hotel with EV Charging Stations
This hotel features EV charging stations, making it a convenient choice for travelers with electric vehicles. It also offers parking facilities.
3-Star Hotel
Located on the Malecon, this hotel offers sea views and a convenient location near the city's waterfront. It provides a comfortable and reliable option for travelers.
Hotel with Outdoor Pool
This hotel provides two outdoor swimming pools surrounded by a lounge area, offering ample space for swimming and relaxation. An indoor pool, sun terrace, and garden area are also available.
Hotel with Indoor Pool
The Napolitano Hotel provides an indoor pool along with a Jacuzzi, a sauna, a wellness centre, and a spa lounge. These extensive amenities ensure a relaxing and well-equipped indoor swimming experience.
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Gym
Guest Reviews
Napolitano Hotel is consistently praised for its excellent location, making it a top choice for travelers. Guests appreciate its strategic position by the sea, offering stunning ocean views and easy access to the historic center and the bustling Malecón. The central and convenient location is noted for being within close proximity to the city's main attractions, providing guests with an ideal base for exploring the area. The hotel's location, coupled with friendly and helpful staff, an inviting atmosphere and the beautiful seaside outlook, adds to its appeal. Despite occasional concerns about road pollution, the superb placement of Napolitano Hotel remains a highlight for visitors seeking a vibrant and accessible stay.
The breakfast experience at Napolitano Hotel largely garners positive feedback from guests, often described as excellent, very good and delicious. Reviewers consistently highlight the variety and completeness of the breakfast buffet with some noting an abundance of both sweet and savory options. The attentiveness and friendliness of the staff during breakfast is another recurring praise, adding to the overall positive dining experience. While a few guests did express disappointment, citing issues like cold food or a perceived decline in quality, the general consensus remains that the breakfast is a significant advantage of staying at this hotel. Additionally, many guests appreciated the combination of a hearty breakfast with the picturesque sea views and the convenient location of the hotel, further enhancing their overall stay.
Napolitano Hotel offers mixed experiences when it comes to its rooms. On the positive side, guests appreciate the spacious and comfortable rooms that boast stunning views of the sea and the Malecon. Many found the beds to be exceptionally comfortable and the rooms themselves welcoming and clean. The pool area also received positive mentions.
However, several areas of improvement have been noted. There are frequent comments about a strong damp smell emanating from the air conditioning, insufficient linens and some rooms being above noisy nightclubs or discos, leading to disturbances. Issues with outdated facilities like old safes, empty fridges and aged desks were also pointed out. Additionally, maintenance seems to be a concern in both rooms and common areas and there are inconsistencies in room quality across the board.
Overall, the beautiful views and comfort of the rooms stand out, but addressing the mentioned concerns would significantly enhance the guest experience.
The reviews of the beds at Napolitano Hotel indicate mixed feelings. While some guests found the beds to be very comfortable and appreciated the cozy linens, others reported issues. There were mentions of old, hard mattresses and some beds being uncomfortable and small. Noise from the beds and broken features in the room like the bathroom door were noted as detracting from the overall experience. There were also a few mentions of stained sheets and mold in the shower, suggesting that maintenance and cleanliness could use some improvement. Overall, the beds seem to vary in comfort with some guests enjoying their rest while others felt it did not meet their expectations.
Napolitano Hotel receives mixed feedback regarding its cleanliness. Guests appreciate the cleanliness of the rooms with numerous mentions of clean and very clean rooms. Praise is also given for the hotel's general cleanliness and the friendly staff who contribute positively to the overall experience. However, several reviews highlight areas in need of attention. The carpets in the hallways are frequently described as worn out and dirty and some guests express concern about dampness and mold in certain rooms. The hotel is noted for needing renovation, as some parts appear quite old and in need of general maintenance. Despite these areas for improvement, the pool and parking lot offer additional amenities for guests to enjoy.
The staff at Napolitano Hotel receives consistent praise from guests, being described as very helpful, friendly and attentive. Numerous guests appreciated the warm and accommodating nature of the employees, highlighting their professional, courteous and diligent service. The kindness of the kitchen and breakfast staff, often noted for their smiles, stood out to many. Reception staff were also frequently commended for their friendliness and readiness to assist. Even specific mentions of staff members, such as Daniel at Breakfast, point to a personalized and thoughtful service experience. Overall, guests repeatedly emphasize the excellent, professional and customer-centered approach of the Napolitano Hotel staff, underscoring their role in making stays pleasant and satisfactory.
Napolitano Hotel features an attractive pool area that guests seem to enjoy, especially due to its pleasant atmosphere and beautiful ocean views. The terrace with the pool is a highlight for many, offering a relaxing and comfortable spot to unwind. Guests appreciate the clean and nice pool, which adds to the overall pleasant experience of staying at the hotel. However, there have been instances where the pool was out of service without prior notice and some guests faced issues with the pool ladder being broken and uncomfortable. Despite these occasional setbacks, the pool remains a well-loved feature among visitors, complementing the hotel's great location and enhancing the celebratory ambiance felt by some guests.
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Location
Breakfast
Rooms
However, several areas of improvement have been noted. There are frequent comments about a strong damp smell emanating from the air conditioning, insufficient linens and some rooms being above noisy nightclubs or discos, leading to disturbances. Issues with outdated facilities like old safes, empty fridges and aged desks were also pointed out. Additionally, maintenance seems to be a concern in both rooms and common areas and there are inconsistencies in room quality across the board.
Overall, the beautiful views and comfort of the rooms stand out, but addressing the mentioned concerns would significantly enhance the guest experience.
Beds
Cleanliness
Staff
Pool
Yes, Napolitano Hotel has pool(s) that belong to one or more of the following categories: Indoor Pool, Outdoor Pool.
Yes, a spa is available at Napolitano Hotel.
No, Napolitano Hotel doesn't allow dogs.
Yes, parking facilities are available at Napolitano Hotel.
Yes, Napolitano Hotel has a gym.
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