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Summary of reviewsThe Ibis São José dos Campos Dutra enjoys an excellent location, frequently praised for its convenience and accessibility, particularly its proximity to the Dutra Highway and Vale Sul Shopping Mall. This offers guests easy access to dining and entertainment options as well as a tranquil and practical base for travel or business.
Breakfast at the hotel receives generally positive reviews for its quality and variety with guests appreciating the range of fruits, breads and juices, along with extended hours and attentive staff service. The dinner experience is also positively marked by the quality and taste of the food, although some guests find the menu limited and sometimes pricey. The ambiance and cleanliness of the restaurant contribute to a pleasant dining experience.
Rooms at the hotel are commonly described as clean, comfortable and modern. Positive remarks highlight their spaciousness and preparation. However, some criticism points out issues with outdated decor and occasional maintenance needs. Despite this, the staff’s friendliness and helpfulness consistently stand out as strong positives in the reviews.
The cleanliness of the hotel garners mixed feedback. Many guests praise the hotel's clean and organized rooms, though some note issues like dust and mold in certain areas. The hotel’s free and secure parking is another highlight, appreciated for its ample space and convenience.
Staff at the hotel are frequently mentioned as friendly, professional and helpful, significantly contributing to the hotel's warm reputation. The service quality, particularly at reception, receives high praise.
Wi-Fi experiences are mixed with some guests complaining about weak and unstable connections, though others find it adequate for their needs. The hotel’s parking facilities, often free and spacious, receive largely positive feedback with occasional mentions of limited free spaces.
Family-friendly amenities such as connecting rooms and baby cribs contribute to a comfortable stay for those traveling with children. Beds in the hotel are generally described as comfortable, though some guests note issues like hard mattresses and old bedding.
Summarizing the overall value, the hotel delivers a consistent three-star experience familiar to Ibis brand guests, appreciated for its cost-benefit ratio and reliable services. Particularly favored by business travelers for its strategic location and business-friendly amenities, the hotel ensures a safe and comfortable stay, making it an excellent choice for both business trips and leisure stays. Show more
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Categories
Family Friendly Hotel
Offers comfortable apartments with double or single beds and connecting room options. One child up to 11 stays free. Features a restaurant, 24/7 reception, event room, free WiFi, valet parking, self-service laundry, and a bar with a pool table, offering several conveniences for families.
Dog Friendly Hotel
This hotel is family-friendly and welcomes pets. It is rated very good and provides essential amenities for a comfortable stay for guests with pets.
Business Hotel
This hotel provides comfortable apartments and practical amenities for business travelers. It features an event room, free WiFi, and a restaurant, ensuring a convenient and productive stay.
Hotel with Parking
This ibis hotel offers valet parking service. It is located near the ValeSul Shopping Mall and provides comfortable rooms with free WiFi. Other facilities include a restaurant and bar.
Accessible Hotel
This hotel is wheelchair accessible and features a Standard Room with a queen size bed specifically adapted for people with reduced mobility. Wheelchair accessible facilities are available, including in the onsite restaurant.
3-Star Hotel
Ibis São José dos Campos has comfortable apartments with double or single-size beds. Reception is open 24/7, with meals served at the ibis Kitchen Restaurant, including the famous buffet breakfast. Events room available for up to 100 people, plus free WiFi, valet parking service, self-service laundry room and bar with pool table.
Hotel Taking Steps Towards Sustainability
Room Types
Standard Double RoomFeaturing free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. The air-conditioned double room features a flat-screen TV with cable channels, a private entrance, soundproof walls, a wardrobe as well as city views. The unit has 1 bed.
Standard Twin RoomProviding free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room provides a flat-screen TV with cable channels, a private entrance, soundproof walls, a wardrobe as well as city views. The unit offers 2 beds.
Standard Queen Room with Extra BedOffering free toiletries, this triple room includes a private bathroom with a shower and a hairdryer. The air-conditioned triple room offers a flat-screen TV with cable channels, a private entrance, soundproof walls, a wardrobe as well as city views. The unit has 2 beds.
Guest Reviews
8.0
Very Good
Location
The Ibis São José dos Campos Dutra boasts an excellent location, highly praised by guests for its convenience and accessibility. Positioned close to the Dutra Highway and in front of the Vale Sul Shopping Mall, it offers easy access for those passing through or staying for business. The proximity to a shopping mall provides numerous dining and entertainment options, making it a practical choice for visitors. The hotel's location is noted as especially beneficial for travelers needing to quickly continue their journey, thanks to its closeness to major highways and ample parking. This centrality also allows guests to navigate easily to other parts of the city. Whether for short stops or extended stays, the location is frequently highlighted as a standout feature of the hotel, complemented by the essential services and tranquil environment.
Breakfast
Despite some varied reactions, the breakfast at Ibis Sao Jose dos Campos Dutra generally receives favorable feedback from guests. Guests frequently describe it as very good, great and even excellent, highlighting the quality and taste. Many applaud the ample variety, including an array of fruits, breads and juices, which meets and often surpasses expectations. There's a notable appreciation for the consistently delicious and filling options, catering well to both regular and vegetarian diets.
The breakfast environment is usually clean and organized with staff service receiving commendations for being attentive and well-prepared. Guests particularly enjoy the extended breakfast hours and the addition of backup coffee machines, ensuring a smooth and pleasant dining experience.
However, some reviews note the breakfast as somewhat expensive, especially as it is charged separately and not included in the room rate. There are also remarks about it being simple or having room for improvement, particularly for those with dietary restrictions or preferences. Despite these critiques, the overarching sentiment leans towards the breakfast being worthwhile and a positive part of the stay at this hotel.
Dinner
The dinner experience at ibis Sao Jose dos Campos Dutra generally receives positive comments for the quality and taste of the food. Guests have described the dishes as well-prepared and tasty with some expressing a preference for having their evening meals at the hotel itself. The restaurant and the night cook have been particularly praised for their culinary skills and high standard of food. Despite the positive remarks about the taste and preparation, there is a recurring sentiment about the limited variety on the dinner menu. Many guests have noted that the options are quite limited, lacking in variety and in some cases, considered expensive. Additionally, the dinner buffet has been criticized for not offering enough variety. Service at the snack bar has also been mentioned as slow, leading some to have dinner later than expected. While the general ambiance and cleanliness of the restaurant contribute to an enjoyable dining experience, the restricted menu options might leave some guests wanting more.
Rooms
Rooms at the ibis São José dos Campos Dutra offer a blend of clean, comfortable and modern elements, making them comparable to rooms in other hotel brands. Guests frequently highlight the cleanliness and comfort of the rooms, noting that they are well-prepared and spacious. However, some reviews mention issues such as outdated decor and an occasional need for maintenance. Certain rooms have faced criticism for poor maintenance, mold and unpleasant odors. Additionally, there were mentions of necessary updates to the infrastructure.
The room design is simple yet functional and many guests found the rooms cozy and well-lit. Despite the basic decor, the rooms are well-equipped and have satisfactory bathrooms. Some rooms, especially the modernized ones, tend to feel cramped and many guests pointed out that the photos can be misleading regarding the room size.
Other notable downsides include occasional poor room cleaning, lack of modern amenities like smart TVs and minor issues like loose wiring and clogged drains. Guests also had mixed feelings about the heating and temperature control. Overall, while the rooms are clean and offer a good level of comfort, they could benefit from some modernization and improved maintenance. The staff's friendliness and helpfulness are also consistently highlighted as positive aspects of staying at this hotel.
Beds
At ibis Sao Jose dos Campos Dutra, the beds receive a myriad of feedback from guests. A common theme highlights the comfort of the beds with many reviewers using terms like "comfortable," "incredible," and "spectacular" to describe their experiences. Phrases such as "perfect bedding" and "super comfortable bed" reflect the positive sentiments shared by numerous guests, making it clear that many found solace in the hotel’s bedding after a long day.
However, the reviews also bring to light several areas of concern. Despite the prevalence of cozy remarks, a number of guests felt the beds could use significant improvements. Issues such as hard mattresses, old and worn bedding and mismatched linens were frequently mentioned. Some beds were described as having dips in the middle, while others had loose or small fitting sheets, adding to guests' discomfort. The pillows were often criticized for being too low, soft or old, further detracting from the overall sleep quality.
There were also practical concerns, such as beds being too small or beds for younger children being positioned near windows in a way some guests found concerning. Despite these negative comments, the location and cost-benefit ratio of the hotel were appreciated by many, suggesting that while the bed quality varied significantly, other aspects of the stay were still valued.
Cleanliness
The ibis Sao Jose dos Campos Dutra hotel receives mixed reviews regarding its cleanliness. Many guests commend the hotel for its impeccable cleaning, citing very clean rooms and bathrooms, along with well-maintained facilities that contribute to a comfortable stay. The rooms are generally described as clean, quiet and peaceful with organized spaces adding to the overall positive experience. Several reviews also specifically praise the clean bedsheets and towels, though some guests mention that the bath towels are old and thin.
However, there are notable critiques highlighting issues with cleanliness and maintenance. A few guests report dusty rooms with lingering smells of mold and a number of complaints point out hidden dirt in some areas. Additionally, there are mentions of inadequate cleaning during longer stays with housekeeping only providing basic services like towel changes and bed making. Some guests also observe infrastructure problems such as faulty fixtures and stained sheets.
In summary, while the ibis Sao Jose dos Campos Dutra has been recognized for maintaining clean and organized rooms, there are occasional lapses in thoroughness and maintenance, reflecting diverse guest experiences.
Staff
The reviews for the staff at ibis São José dos Campos Dutra highlight a consistently high level of customer service that guests have enjoyed. Although the occasional note on cleanliness suggests room for improvement, the overwhelming sentiment about the staff is positive. Guests frequently describe the team as friendly, attentive and exceptionally helpful with many reviewers using phrases such as "very kind," "cordial," and "polite." Receptionists in particular receive high praise for their professionalism and welcoming demeanor. Guests also appreciate the efficient service at reception and the polite and respectful customer interactions they receive upon arrival.
The staff's helpfulness extends to all areas of the hotel, including the valet service and bar reception, where employees continue to show consideration and a readiness to assist guests with their needs. The excellent reception service is often noted and guests feel that the hotel's personnel are well-prepared to provide great service consistently.
Overall, despite minor setbacks in terms of room cleaning, the friendliness, professionalism and attentiveness of the ibis São José dos Campos Dutra staff stand out strongly in the reviews, making them a crucial factor in the hotel's favorable reputation.
Wi-Fi
Guests at the ibis Sao Jose dos Campos Dutra have expressed mixed experiences with the hotel's Wi-Fi. Many reviews highlight issues such as weak signals, unstable connections and slow internet speeds, which at times made it challenging to complete online tasks or attend remote meetings. However, some guests did mention having good WiFi connections, noting that the internet access was very good and supportive of work needs for one person. Despite recurring mentions of wifi disruptions, the hotel offers free Wi-Fi, which, when functional, appears to work well in all room areas. Additionally, the hotel provides free and private parking with easy access, adding a level of convenience for guests.
Parking
The parking at ibis Sao Jose dos Campos Dutra has garnered largely positive feedback from guests. Many appreciate the ample and spacious parking areas with some highlighting the convenience of having on-site, covered parking. The secure and well-organized parking facilities add to the comfort of travelers, ensuring easy access and a hassle-free experience.
Guests have noted that the parking is often free, which is a valuable service, although there are mentions of parking fees being introduced recently. Some reviews suggest that the free parking is sometimes limited, leading to space issues. Despite this, the hotel has managed the parking area efficiently, making it a standout feature for many visitors.
Valet parking service has also been appreciated, adding an extra layer of convenience. However, there are mixed feelings about the additional charge with a few guests wishing that parking should be free for hotel guests. Overall, the parking situation at the hotel is seen as a significant positive, marked by its spacious, clean and secure environment, contributing to a pleasant stay experience.
Family
The ibis Sao Jose dos Campos Dutra offers several family-friendly amenities, making it a convenient choice for those traveling with children. They provide connecting rooms, enhancing comfort for families staying together. Safety is a priority, though some guests noted potential risks, such as beds for younger children placed near windows. A free baby crib is available upon request and the family room itself is comfortable, although some wish the rooms were a bit larger. The hotel's location is advantageous for quick stopovers during car trips and family events. The breakfast is adequate and the staff are notably attentive, contributing to a pleasant stay.
3 Star
The ibis Sao Jose dos Campos Dutra hotel provides a reliable and consistent experience characteristic of Ibis chain hotels. Guests find the facilities appropriate and in line with what is expected of a three-star hotel, offering acceptable comfort and service standards. Several reviews highlight the hotel as a perfect stay for a three-star establishment, praising its high standard of quality and service.
The amenities are described as good and basic, sufficient for a comfortable stay at this level. Many guests appreciate the cost-benefit ratio provided by the hotel. However, a few comments suggest that some aspects could use improvements with mentions of the quality being inferior to what one might find at an Ibis Budget.
Overall, the hotel is deemed an excellent choice within its three-star category, consistently delivering on the standard Ibis promise of providing neither more nor less than what guests expect.
Business
Located in a prime spot for business travelers, ibis Sao Jose dos Campos Dutra is highly regarded for its strategic location, especially for those passing by Dutra. It meets the needs of business travelers with its appropriate and business-friendly amenities. The hotel ensures a safe and comfortable stay, ideal for business trips. Guests often praise its peaceful environment coupled with excellent service, making it a preferred choice for a quick business stay. Additionally, it offers a fair cost-benefit, enhancing its feasibility for corporate travel. All considered, it is an excellent option for a business trip, providing comfort, safety and necessary business amenities.
Accessible
The 'ibis Sao Jose dos Campos Dutra' has garnered positive feedback for its accessibility features, making it a convenient choice for guests with disabilities. The hotel is noted for being easily accessible from Dutra and is located near a shopping mall, offering added convenience. Guests have praised the reasonably accessible facilities and the availability of special accommodations, including a bathroom designed for disabled individuals. The staff's attentiveness to accessibility needs has also been highlighted. Additionally, free parking is available, enhancing the overall value and convenience for travelers. The combination of these factors encourages guests to consider extended stays, especially those traveling for work. Overall, the hotel's good accessibility and value deal make it a favorable option for guests with specific needs.
No, ibis Sao Jose dos Campos Dutra doesn't have any pool.
No, a spa isn't available at ibis Sao Jose dos Campos Dutra.
Yes, ibis Sao Jose dos Campos Dutra welcomes dogs.
Yes, parking facilities are available at ibis Sao Jose dos Campos Dutra.
No, ibis Sao Jose dos Campos Dutra doesn't have a gym.