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Summary of reviewsBalcony Hostel Hotel in São Paulo is highly regarded for its excellent location, situated just a few minutes' walk from Luz Station, providing easy access to public transportation and nearby attractions like 25 de Março, Brás, Sala São Paulo and the Museum of the Portuguese Language. The central position is further enhanced by the availability of numerous restaurants, shops and markets within walking distance, as well as a reassuring police presence. Despite minor concerns about neighborhood safety at night, the hostel's accessibility and cost-effectiveness make it an ideal base for travelers.
The cleanliness of the hostel is another standout feature with guests frequently praising the consistently clean and tidy rooms, bathrooms and common areas. The fresh and well-maintained bedding and towels, despite occasional signs of wear, contribute to a comfortable stay. Although there are some isolated reports of cleanliness issues, these are exceptions rather than the norm, reflecting the generally high standards of upkeep at the hostel.
The staff at Balcony Hostel Hotel earn high marks for their friendliness, professionalism and attentiveness. Guests often commend the team for being polite, helpful and always ready to assist with information about the local area. The warm and family-like atmosphere, bolstered by staff who can communicate in English, makes for a welcoming environment that many guests appreciate and find memorable.
The hostel offers a reliable internet connection with many guests finding the Wi-Fi excellent and fast enough for studying and working. However, there are occasional mentions of connectivity issues, though overall feedback remains positive.
Opinions on the beds are mixed. Many guests appreciate the clean and fragrant bedding with some describing the beds as comfortable and the mattresses of good density. Nevertheless, issues such as noisy beds, uncomfortable or hard mattresses and blue plastic covers causing sheets to slip off detract from the overall comfort. The lack of windows and small size of some rooms are additional areas for improvement.
Overall, Balcony Hostel Hotel is highly recommended for its outstanding location, cleanliness and exceptional staff service, though there is room for improvement in the bedding comfort to further enhance the guest experience. Show more
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Cheap Hostel
Hostel for Adults Only
Room Types
Single RoomThis single room has a balcony and a private bathroom.
Double RoomThe double room offers a wardrobe, as well as a private bathroom featuring a shower. The unit offers 1 bed.
Bunk Bed in Mixed Dormitory RoomThis bed in dormitory has a kitchenware.
Deluxe Double RoomThe double room provides air conditioning and a minibar, as well as a private bathroom featuring a shower. The unit offers 1 bed.
Double Room with BalconyThis double room has a desk, a balcony, garden views and a private bathroom. The unit has 1 bed.
Guest Reviews
8.2
Very Good
Location
Balcony Hostel Hotel boasts an excellent location in São Paulo, particularly praised for its proximity to public transportation. Situated just a few minutes' walk from Luz Station, guests commend the convenience of accessing both the subway and train lines. The central position allows for easy travel within the city, making it an ideal base for exploring nearby attractions such as 25 de Março, Brás, Sala São Paulo and the Museum of the Portuguese Language.
The surrounding area features numerous restaurants, shops and markets, providing ample conveniences within walking distance. Guests also appreciate the increased sense of security due to the nearby police presence. The staff receives positive remarks for their attentiveness and helpful recommendations about local establishments.
Despite the overwhelmingly positive comments, some reviews mention concerns about the safety of the neighborhood, particularly at night. However, the general sentiment remains favorable, emphasizing the location's accessibility, cost-effectiveness and suitability for visitors who rely on public transit. Overall, Balcony Hostel Hotel is highly recommended for its excellent location and the convenience it offers to travelers.
Beds
Balcony Hostel Hotel has mixed reviews regarding its bedding experience. On the positive side, guests have noted that the bedding is clean and fragrant with some even describing the bed as comfortable and especially appreciating the perfect density of the mattress. The rooms, though small, are often described as very clean and complete with working fans. However, other reviews highlight several issues. Some beds have been described as noisy, having old or uncomfortable mattresses and featuring blue plastic covers that cause sheets to slip off during the night. Several guests found the mattresses hard or of poor quality and there were consistent mentions of beds being uncomfortable. Additionally, some rooms are without windows and very small, which detracts from the overall comfort. In summary, while there are commendable aspects of the bedding at Balcony Hostel Hotel, there are notable areas for improvement to enhance guest comfort further.
Cleanliness
The cleanliness of the Balcony Hostel Hotel has received widespread commendation from guests. Numerous reviews emphasize that the rooms, bathrooms and common areas are consistently clean, tidy and organized. The environment exudes an impeccable level of cleanliness, matching well with the price point. Guests frequently highlight the fresh and well-maintained bedding and towels, despite occasional mentions of them being a bit worn out.
The service staff at the hostel are noted for their politeness and helpfulness, which complements the clean and comfortable surroundings. While most rooms are described as clean, cozy and comfortable, a few guests did report isolated issues, such as hair on pillows, mold on bathroom tiles and the occasional dirty kitchen. These instances, however, seem to be exceptions rather than the norm.
Overall, the cleaning standards of Balcony Hostel Hotel have largely met and often exceeded guest expectations, contributing to a positive and pleasant stay.
Staff
Balcony Hostel Hotel consistently impresses guests with its exceptional staff. Reviews highlight the team as not only friendly and polite, but also extremely helpful and attentive. The service provided by the reception is praised for being excellent and attentive with staff always ready to assist with questions and provide information about the local area. Guests repeatedly note the professionalism and courteousness of the employees, including specific mentions of individuals like Felipe and Daniel, who are commended for their wonderful attention to guests.
The entire workforce, including receptionists and daily staff, are described as welcoming and accommodating. Guests appreciate the warm and family-like atmosphere created by the staff's consistent kindness and politeness. Their ability to communicate in English is an added bonus, making the stay even more comfortable for international visitors.
Overall, the staff's dedication to providing impeccable service and their genuine friendliness leave a lasting impression, contributing to many guests' desire to return. The clean and organized environment, complemented by such an attentive team, ensures a remarkable and pleasant experience at Balcony Hostel Hotel.
Wi-Fi
Balcony Hostel Hotel offers an internet connection that many guests find excellent and fast. Several visitors noted the Wi-Fi worked just fine and described the quality of the internet as suitable for studying and working. Fast and great Wi-Fi were often mentioned, contributing positively to their experience. However, some guests experienced issues with the Wi-Fi cutting out, indicating occasional connectivity problems. Despite these instances, the overall feedback on the Wi-Fi leans towards the positive, making it a generally reliable option for online activities during the stay.
No, Balcony Hostel Hotel doesn't have any pool.
No, a spa isn't available at Balcony Hostel Hotel.
No, Balcony Hostel Hotel doesn't allow dogs.
No, parking facilities aren't available at Balcony Hostel Hotel.