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Summary of reviews'Higienópolis The Standard Residence' largely receives positive feedback from guests, primarily due to its prime location and well-thought-out amenities. Many reviewers highlight the hotel's unparalleled proximity to the Marechal Deodoro subway station, key tourist attractions and essential services like supermarkets, pharmacies and dining options. The neighborhood, while noted for some safety concerns due to the presence of homeless people, is generally considered peaceful and beneficial for both short and extended stays.
The breakfasts at the residence are commended for their variety and taste, featuring both hot and cold items to suit diverse preferences. Dinner offerings, especially menu items like steak with mushroom risotto, also receive praise for their quality. However, there are occasional criticisms about service delays and limited vegan options.
The spacious and comfortable rooms are a significant draw with guests appreciating their cleanliness and amenities such as Smart TVs and strong Wi-Fi. Some drawbacks include smaller bathrooms and occasional maintenance issues. The cleaning staff and the overall state of cleanliness get mixed reviews, suggesting room for improvement in consistency.
The staff generally receive high marks for their friendliness and willingness to assist, greatly enhancing the guest experience despite some reports of slow check-ins and unprofessional behavior. Meanwhile, Wi-Fi service sees varied experiences with some guests encountering frequent connectivity issues.
The gym is well-equipped and functional, though problems with broken equipment and the absence of air conditioning were mentioned. Similarly, the pool, while providing a decent setting for leisure activities, needs better maintenance and cleanliness.
Parking is convenient but comes at an additional cost, which some guests find steep. Families particularly find the hotel suitable due to its spacious accommodations and kid-friendly environment, making it a comfortable option for parents traveling with children.
Overall, Higienópolis The Standard Residence offers excellent value for its location and amenities, despite some areas needing improvement. The hotel's strengths in providing a convenient, comfortable stay with friendly service make it a favored choice among many guests. Show more
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Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Small Hotel
4-Star Hotel
Hotel with Outdoor Pool
Room Types
Guest Reviews
Location
Higienópolis The Standard Residence is praised for its exceptional location, being a significant draw for both short and extended stays. Guests frequently highlight the property's proximity to Marechal Deodoro subway station, making it incredibly convenient for exploring São Paulo. The neighborhood offers easy access to key tourist attractions, as well as essential amenities such as supermarkets, pharmacies and various dining options.
Despite some concerns about the safety of the surrounding area due to the presence of homeless people and nearby zones considered less safe, most visitors found the location advantageous. The area is described as largely peaceful, especially on specific streets closer to essential services and points of interest like the Allianz Parque and Av Paulista. Many reviewers appreciated the convenience of having markets, bakeries, bars and restaurants within walking distance, underscoring the residential yet central nature of the neighborhood.
Overall, the combination of easy access, essential amenities and a central setting contribute to a very positive impression of Higienópolis The Standard Residence's location. The residence, coupled with its comfortable facilities, ensures a good balance between convenience and comfort.
Breakfast
At Higienópolis The Standard Residence, guests generally appreciate the quality and variety of the breakfast, describing it as very good, delicious and perfectly satisfactory. Many reviews highlight that the breakfast includes a wide range of products with both hot and cold items available, catering to various tastes. The breakfast is noted to be well-served and tasty with flexible hours adding convenience for guests. Some specific favorites among guests are the cheese bread and the variety of options available.
Despite the mostly positive feedback, there are several criticisms regarding the breakfast experience. A number of guests pointed out issues such as limited variety, slow replenishment of items and disorganization during peak hours. Some reviews mention specific problems like hard bread, poor service and noisy breakfast rooms. A few guests experienced issues with the quality of certain items, such as cold food, watery juice and even spoiled milk.
Overall, the breakfast at Higienópolis The Standard Residence receives commendations for its good variety and taste, but there are areas that could benefit from improvement, particularly in terms of organization and replenishment efficiency during busy times.
Dinner
Higienópolis The Standard Residence offers an appealing dining experience that guests generally find satisfying. The hotel restaurant operates around the clock, providing both breakfast and dinner, which many guests describe as delicious. The extent and variety of the menu add to the convenience, making it a great option for quick meals. Notably, dishes such as the steak with mushroom risotto receive particular praise for their quality.
However, there are mixed reviews regarding service and other aspects. Some guests report excellent and friendly service from the restaurant staff, while others have encountered significant delays and issues with their orders. Occasional lapses in customer service have been noted with some guests experiencing long wait times and unfulfilled orders.
The in-room dining options and room service seem to be less reliable with some guests finding them limited or non-functional. Additionally, the lack of vegan options and other amenities like available glassware or cutlery in the rooms is a point of criticism. Even though the bar was reported to be closed at times, the overall dining experience at the hotel restaurant remains a highlight for many guests.
Rooms
Often praised for their spaciousness and comfort, the rooms at Higienópolis The Standard Residence offer a welcoming stay for many guests. Well-sized and bright rooms are frequently mentioned, highlighting their ample space which many guests have found both relaxing and accommodating. This sense of space extends to apartments and studios as well, which are noted as well-equipped, featuring kitchenettes with appliances like microwaves and refrigerators, making longer stays more convenient.
Many reviews appreciate the comfort of the beds and the overall cleanliness of the rooms with some guests noting very clean and well-ventilated accommodations. The inclusion of amenities such as Smart TVs and strong Wi-Fi further contributes to the comfortable, home-like atmosphere.
However, several reviews have pointed out areas for improvement. While the living areas are spacious, bathrooms are often criticized for being too small and occasionally poorly maintained. Some guests reported issues like noisy environments, limited kitchen utensils and occasional lapses in room cleanliness, such as finding traces from previous occupants or experiencing rooms with a moldy smell.
Despite these occasional hiccups, the majority of reviews reflect a positive experience with the facilities, the organization and the overall service. The large, comfortable rooms provide good privacy and security and guests often find that the actual accommodations align well with the advertised photos. The issues raised seem to be intermittent and do not overshadow the generally favorable reception of the hotel’s spacious and comfortable apartment-style rooms.
Beds
Guests at Higienópolis The Standard Residence have varied opinions about the beds. Many praised the comfort, highlighting beds and pillows as soft and cozy with some noting an extremely comfortable experience. The welcome presence of a king-sized bed in certain rooms was a delightful surprise for many visitors. Clean bed linen also received positive remarks for enhancing the sleep quality.
However, there were several concerns about the beds. Issues with older or deformed mattresses, uncomfortable pillows and smaller than expected bed sizes were recurring themes among the reviews. Some beds were described as too small or narrow for couples, leading to discomfort. Instances of stained beds, broken bed legs and beds tilting to one side were also mentioned, suggesting a need for better maintenance and upgrades.
Overall, while many guests found the beds to be a highlight of their stay, inconsistencies were noted, indicating room for improvement in ensuring all beds meet a higher standard of comfort and quality.
Cleanliness
Despite the initial impressions of a clean environment and organized accommodations, Higienópolis The Standard Residence receives mixed reviews regarding its overall cleanliness. Some guests praise the rooms as very clean, spacious and well-maintained, mentioning attentive cleaning staff and an easy check-in and checkout process. Positive remarks also highlight impeccable cleanliness and organized spaces, including a clean pool area and bar.
However, numerous guests report substantial cleanliness issues. Common complaints include mold in the rooms, stained towels, unsatisfactory room cleaning and a lack of daily housekeeping. Some areas, such as the main lobby, hallways and pool area, were noted for being dirty or poorly maintained. Specific incidents were also highlighted, such as dirty dishes left in hallways, hairballs and dust under the beds and trash not being removed promptly.
Despite the excellent service from the staff, the inconsistent cleaning practices and maintenance issues detract from the overall experience, suggesting the hotel needs to address these matters urgently to meet guest expectations.
Staff
The Higienópolis The Standard Residence boasts a commendable team of employees who are often highlighted for their friendliness and willingness to assist. Guests frequently praise the staff for their helpfulness, politeness and professional demeanor, making interactions pleasant and ensuring that issues are swiftly resolved. The dedication and empathy of the personnel leave a positive impression, particularly at the reception.
However, there are notable inconsistencies. While many guests appreciate the exceptional service and attentiveness, others report experiences of slow check-ins and unprofessionalism. Some found the staff unprepared, rude and at times inattentive to their needs, indicating a disparity in service quality.
Despite these occasional setbacks, the overall sentiment leans positively with many acknowledging the team for their courteous service and readiness to help. The presence of well-trained, empathetic staff at the forefront plays a crucial role in the customer experience at Higienópolis The Standard Residence.
Wi-Fi
Guests at Higienópolis The Standard Residence have had mixed experiences with the hotel's wifi. Some reviewers praised the internet, describing it as stable, good and fast with no issues and working perfectly. However, many other guests reported frequent problems with the wifi, indicating that it often disconnects, has poor signal quality and drops every 15 minutes or less. Several guests mentioned significant frustration, stating that the wifi either didn't work at all or was very unstable, leading to a lack of connectivity. Despite some positive remarks about the internet service being reliable in certain areas like the lobby, the overall consensus leans towards dissatisfaction with the wifi quality in the hotel.
Gym
The gym at 'Higienópolis The Standard Residence' has generally impressed guests with its thorough and complete facilities. Many found it to be very well-equipped, providing a variety of equipment that met their needs efficiently. The space itself received positive feedback for being functional and uncomplicated and some guests even noted it stood out as particularly excellent for a hotel gym.
However, there were some criticisms regarding specific aspects. A few visitors noted that some gym equipment was broken, which led to an unreliable experience for them. Additionally, the lack of air conditioning in the gym was an issue for several guests, making the room uncomfortably hot during use.
Despite these drawbacks, the overall impression seems to be positive with the gym touted as a significant amenity alongside other facilities like the pool and breakfast. The combination of these features contributes to a holistic fitness and relaxation experience at the hotel.
Pool
The pool at Higienópolis The Standard Residence offers a mix of experiences for guests. Although there are several positive aspects, such as an inviting atmosphere in the pool area, a spacious and pleasant pool deck and the pool being particularly enjoyable on hot days, there are notable inconsistencies in maintenance. Guests commonly reported the pool being very shallow and encountering cleanliness issues with descriptions of the pool being dirty, green and sometimes remaining unclean during their stay. Despite these issues, some guests found the pool experience sufficient and even excellent on specific occasions. Additionally, the pool and surrounding area, including the gym, provide a decent setting for leisure, though the outdoor pool is not heated and has been noted to be under maintenance or even closed at times. While the pool area has prospects to be very good, consistent attention to cleanliness and maintenance is necessary to ensure a more reliable guest experience.
Parking
Higienópolis The Standard Residence offers several parking spaces and a secure garage, which guests have found convenient and easily accessible. However, parking is not included in the daily rates and comes at a cost of 40 reais per day, which some guests find expensive. Despite the additional expense, some guests appreciate the availability and security of the on-site parking.
Family
Higienópolis The Standard Residence stands out as an ideal destination for families seeking a comfortable and welcoming environment. Guests frequently highlight the kid-friendly and family-oriented atmosphere, making it perfect for small families, including those with minors. The spacious accommodations, particularly the rooms with two separate bedrooms, cater well to families traveling with children, providing plenty of space and the convenience of a microwave for preparing quick meals.
The overall family-friendly and respectful environment ensures a peaceful and enjoyable stay, avoiding the hassle often associated with family travel. With amenities designed specifically for families, such as a small room for children to play, Higienópolis The Standard Residence offers great value for those wanting to rest and stay in peace with their loved ones. This makes it a wonderful choice for a comfortable family stay.
4 Star
'Higienópolis The Standard Residence' presents an interesting conundrum for travelers. Situated in an excellent location, the hotel often sees positive remarks regarding its accessibility and overall location. Guests frequently highlight its wonderful service and organized facilities, especially pointing out the convenience of having a restaurant, gym and breakfast amenities readily available.
In terms of cost-benefit ratio, many find the pricing to be an excellent option and a notable value, particularly for accommodations in the west/central region. The hotel’s physical structure is often praised for being in good condition and the venue itself is relatively new.
However, reviews indicate that the hotel falls short of the four-star expectations set by its classification. Several guests noted that maintenance issues and unfriendly staff detract from the overall experience. The lack of cleanliness and minor inconveniences, such as the absence of kitchen glassware, have been mentioned. Issues with internet service and subpar furniture quality have also been recurring themes.
While some reviews appreciate the supposed four-star amenities and services, others argue that the hotel barely meets a two-star rating, citing poor management and overall underwhelming service. Despite its modern structure and strategic location, 'Higienópolis The Standard Residence' appears to struggle with consistency in delivering the level of service that a four-star rating promises.
Outdoor Pool
Nestled in 'Higienópolis The Standard Residence', the outdoor pool garners a fair share of attention from guests. It is frequently praised for its spacious and peaceful pool area, which includes a charming pool terrace and an inviting pool deck. Many visitors appreciate the cleanliness of the pool, highlighting it as very good and beautiful. The surrounding area provides external seating, allowing guests to enjoy meals on the spacious balcony. Although there are mentions of the pool not being heated and concerns about its size, the overall sentiment leans positive with many enjoying the tranquil setting and ample space the outdoor pool area offers.
Dog Friendly
Higienópolis The Standard Residence offers a generally positive environment for guests traveling with pets, charging a fee of 50 reais per day for pets. Reviews highlight the hotel's pet-friendly attitude, allowing pets and enabling guests to bring their dogs along. While the hotel embraces a dog-friendly policy, some reviews implied a lack of specific provisions for dogs. Despite the accommodation for pets, guests did note an issue with the high number of mosquitoes. Nevertheless, for those simply looking to bring their dogs along, the hotel provides this convenience.
Yes, Higienópolis The Standard Residence has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Higienópolis The Standard Residence.
Yes, Higienópolis The Standard Residence welcomes dogs.
No, parking facilities aren't available at Higienópolis The Standard Residence.
No, Higienópolis The Standard Residence doesn't have a gym.