The JW Marriott San Antonio Hill Country Resort & Spa is the perfect family-friendly vacation spot. The resort's water park is a hit with guests of all ages with its water slides, lazy river and other water attractions. Parents appreciate the spacious restrooms and friendly staff. The water park is conveniently located near bars and restaurants, making it easy to grab refreshments. Some guests love the water park so much that they don't leave the resort during their stay. Overall, this resort's water park is a must-visit for anyone looking for a fun and relaxing vacation.
Overall, Hotel Emma at Pearl on the Riverwalk is a top-notch hotel with exceptional customer service. The staff is described as wonderful, going above and beyond to ensure guests have a memorable stay. From the front desk to room service and restaurant staff, guests feel like they are the only ones in the building due to the level of attention they receive. The hotel services team is dedicated to making every aspect of guests' stays memorable with one guest even mentioning how kind the staff was to their 2-year-old son. With such friendly staff, guests feel right at home at Hotel Emma.
Best Western Plus Roland Inn & Suites is strategically located outside the bustling city center, offering a serene stay with convenient access to downtown attractions such as the Alamo and the River Walk. The hotel's location provides easy access to major highways, which guests find beneficial for sightseeing and it offers plenty of parking along with the bonus of EV charging stations. Despite being near a rougher neighborhood, the area remains secure and is praised for its peaceful nature.
The breakfast experience at the hotel is generally positive with guests appreciating the variety and quality of the options available. Highlights include regular eggs, ham, sausage and delicious waffles, complemented by a clean dining area and attentive staff. Although there are suggestions for more variety to cater to longer stays, the overall sentiment is that breakfast is satisfying, featuring fresh fruit, good coffee and warm food.
The rooms are spacious, exceptionally clean and very comfortable, making for a restful stay. Many guests note the pleasant scent in the rooms and praise the comfortable beds. While there are occasional reports of older room aspects and isolated noise or minor cleanliness issues, these are exceptions. Overall, the rooms are highly rated for their cleanliness, space and comfort.
Cleanliness is a standout feature at Best Western Plus Roland Inn & Suites with guests consistently noting the immaculate state of both rooms and common areas. The hotel environment is described as quiet, safe and well-organized, enhancing the overall pleasant stay. Friendly front desk staff further elevate the experience, ensuring guests feel welcomed and comfortable.
The hotel staff receive high praise for their exceptional friendliness and attentiveness. Guests specifically mention the cheerful and professional demeanor of the team with special recognition for staff members like Jose and Cynthia who went above and beyond in their service. The staff's courtesy and willingness to accommodate guests' needs significantly contribute to the hotel's inviting atmosphere.
Lastly, the beds are a highlight, garnering overwhelmingly positive reviews for their comfort. Guests describe the beds as very comfy and appreciate the high quality of the pillows, ensuring a restful night's sleep.
Overall, Best Western Plus Roland Inn & Suites excels in providing a clean, comfortable and welcoming stay with exceptional service and a convenient yet tranquil location.