Hotel with SpaSummary of reviews related to the 'Spa' categoryNestled in the charming town of Arriate, Hotel & Spa PLAZA Arriate promises a mix of relaxation and rejuvenation. However, the spa facilities receive mixed feedback from guests. Highlights include a spectacular 1-hour body treatment and cleanliness of the facilities, evoking a sense of tranquility for some visitors who enjoyed the available amenities. The spa is lauded for providing essential services that facilitate complete relaxation, making guests feel refreshed.
On the downside, many reviewers were disappointed by the limited operational hours and the high cost of spa access, which is not included in the hotel room price. Several guests noted that the spa facilities, including the hammam and pool, were not fully functional or were closed due to improvement works, often without prior notice on the hotel’s website. This led to frustration, particularly for those who had chosen the hotel specifically for its spa services.
Even when the spa was open, some found the experience underwhelming due to issues such as cold water, malfunctioning equipment and overcrowding. Additionally, noise from other guests due to lack of adherence to quiet rules disrupted the otherwise serene environment.
In essence, while some find the spa at Hotel & Spa PLAZA Arriate to be a spot of luxury and relaxation, the recurring issues with maintenance, operational hours and additional costs suggest that potential visitors should recalibrate their expectations and perhaps confirm the spa’s availability and condition prior to booking.
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