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Summary of reviewsHotel Duquesa, ideally located in the heart of Seville, is praised for its central position on Plaza del Duque, making it an excellent base for exploring the city's historic attractions, shops, bars and restaurants. It offers a serene escape despite being in a bustling area with convenient access to public transportation.
Guests have mixed opinions about the breakfast with some appreciating it as good and varied but others suggesting improvements in quality, selection and ambiance. Issues like the late opening time, additional charges and occasional pests have been noted.
Room feedback varies with guests appreciating the cleanliness, spaciousness and modern amenities in some rooms. However, others found rooms to be small, dark and poorly maintained with issues like broken bathrooms and outdated facilities. Soundproofing and bed comfort were also inconsistent with reports of uncomfortable mattresses and noise disturbances.
Cleanliness is generally well-regarded with many guests finding the hotel tidy and comfortable. However, there are complaints about unclean bathrooms, mold and occasional pests, indicating a need for more consistent housekeeping.
The staff received mixed reviews—some guests found them kind and helpful, while others experienced frustration due to the lack of presence and personal attention, particularly at reception.
Wi-Fi connectivity at the hotel is inconsistent with some guests experiencing excellent service while others faced slow speeds and extended outages.
Bed comfort also varies significantly with some guests finding them comfortable and others encountering issues like hard mattresses, bed bugs and noise disruptions.
Overall, while Hotel Duquesa boasts a prime location and potential for a pleasant stay, addressing the inconsistencies in breakfast quality, room maintenance, cleanliness, staff presence, Wi-Fi connectivity and bed comfort could enhance the guest experience significantly. Show more
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Categories
3-Star Hotel
Situated on Plaza del Duque, this hotel provides a central location and comfortable accommodations. Its accessibility to shopping and attractions makes it a reliable choice.
Hotel near Nightlife Spots
Cheap Hotel
Accessible Hotel
Room Types
Double RoomThis air-conditioned double room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 2 beds.
Economy Double RoomThis smaller room is interior facing, and features air-conditioning and heating. It offers free Wi-Fi, flat-screen TV and a safe. The room has a private bathroom.
Single RoomThis air-conditioned single room includes a TV with satellite channels and a private bathroom. The unit offers 1 bed.
Guest Reviews
6.9
Rated
Location
Nestled in the heart of Seville, Hotel Duquesa boasts an enviable location that places guests amidst the city's most vibrant and historic attractions. The hotel's central position on Plaza del Duque is particularly convenient, making it easy for visitors to explore landmarks such as the Cathedral, Real Alcázar and Plaza de España, all located within walking distance. Its proximity to numerous shops, bars, restaurants and major tourist sites adds to the convenience, allowing for effortless exploration at leisure.
Travelers appreciate the perfect balance of accessibility and tranquility, as the hotel offers a serene escape despite being in a bustling area. Public transportation, including a nearby taxi stand, enhances connectivity for those looking to venture further afield. The surrounding area teems with life, providing plenty of dining and entertainment options right at the hotel's doorstep.
Overall, Hotel Duquesa presents a compelling choice for those seeking a comfortable and strategically located base to discover the charms of Seville. Its central setting not only ensures that everything is within easy reach but also allows guests to fully immerse themselves in the rich cultural tapestry of this magnificent city.
Breakfast
Hotel Duquesa offers a diverse array of opinions regarding its breakfast. Many guests appreciated the breakfast, describing it as good, rich, complete and varied. However, there are notable areas for improvement. Several guests mentioned that the quality and selection of the breakfast, offered at 8 euros, could be better. Issues such as a lack of scrambled eggs and some dissatisfaction with the basement breakfast room's ambiance, including the smell and lack of windows, were pointed out.
On the downside, other guests had less favorable experiences, citing poor management, additional charges for what should have been included and even instances of unpleasant conditions such as the smell of drains and pest problems. Some reviewers faced issues with breakfast timing, noting that it only opens at 8:30 am, which could be inconvenient for early risers. Additionally, a few guests mentioned confusion or frustration over the cost and availability of breakfast services, which sometimes did not meet their expectations.
Overall, while there are positive attributes to the breakfast experience at Hotel Duquesa, it appears that the hotel could make several improvements to better satisfy all guests' needs and expectations.
Rooms
Hotel Duquesa offers a mixed experience for guests with room-related feedback presenting a broad spectrum of opinions. A notable highlight is the cleanliness; many reviews commend the rooms for being immaculate and well-tended. Guests appreciated rooms that were described as spacious, cozy and comfortable with thoughtful decorations and modern amenities. Additionally, the presence of balconies in some rooms, which offered pleasant views, is a plus for those seeking a bit of outdoor space.
However, some aspects fall short. A recurring theme among the feedback is the small and often cramped nature of many rooms with terms like "shoebox-size," "tiny," and "claustrophobic" frequently mentioned. The lack of natural light and windows in several rooms adds to a somewhat stifling atmosphere with comments about rooms being dark or lacking ventilation. Soundproofing issues are also prevalent with guests experiencing disturbances from other parts of the hotel and outside noise.
There are also concerns about outdated and poorly maintained facilities; reports of broken bathrooms, clogged drains and patchy paint detract from the overall experience. The state of some rooms being "very outdated" contrasts starkly with mentions of newer, well-renovated spaces, indicating a lack of uniformity in room conditions.
Comfort levels in terms of bedding also varied significantly. While some found the beds comfortable, others complained about hard, uncomfortable mattresses and subpar pillows. The cleanliness of the bed linens was occasionally questioned with isolated incidents of stained sheets reported.
Despite these drawbacks, the hotel's location earns praise, situating guests conveniently in a desirable area. The overall functionality and service were noted positively, implying that with some improvements, Hotel Duquesa could enhance its guest experience significantly.
Beds
At Hotel Duquesa, the bed experience seems to vary significantly among guests. Many reviewers found the beds to be comfortable, highlighting phrases such as "comfortable bed", "bed comfort" and "Beds comfy". The hotel received praise for clean rooms and well-maintained bedding with mentions of "comfortable bedding, clean room".
However, other guests pointed out several issues. Some rooms had beds that were either too small or consisted of two single beds pushed together, which wasn't ideal for couples. There were also reports of the uncomfortable firmness of some mattresses with terms like "the bed was a bit hard" and "mattress very old and hard" coming up frequently.
The presence of bed bugs, stained mattresses and bedspreads also contributed to negative feedback. Some guests also mentioned noise issues in the mornings and bed frames that creaked with every movement, which disrupted their sleep. Additionally, the lack of properly fitted sheets and the occasional soiled bed due to air conditioning were also points of concern.
In summary, while some guests enjoyed a comfortable and restful sleep at Hotel Duquesa, others faced significant issues with bed size, mattress quality and overall cleanliness.
Cleanliness
Hotel Duquesa boasts a prime, central location that many guests find highly convenient. Most visitors appreciate the clean and comfortable rooms, frequently mentioning that they are well-kept and adequately sized. The overall experience for many guests has been positive, benefitting from efficient cleaning services and new facilities.
However, opinions on cleanliness vary significantly. Guests praise the hotel for having clean floors, tidy rooms and comfortable accommodations, but there are also numerous accounts indicating areas that could use improvement. Complaints include unclean bathrooms, mold, dirt on the floors and even occasional reports of cockroaches. Inconsistencies in housekeeping are noted with some days rooms not being cleaned and bed linens not changed appropriately.
Noise is another concern, especially in the mornings when cleaning activities can disrupt the tranquility. A few guests have reported broken facilities and unpleasant odors, impacting their overall impression of cleanliness.
In summary, while Hotel Duquesa receives commendations for its central location and spacious, clean rooms, it could improve on consistent cleanliness and maintenance to enhance guest satisfaction.
Staff
Hotel Duquesa's staff has garnered a mixed reception from guests. Many have praised the staff's kindness, responsiveness and friendliness with special mentions of the housemaid and the lady managing the cafeteria. Some commendations include the staff's willingness to allow early room access and to help store luggage. On the other hand, several guests reported significant issues with the absence of staff at the reception or throughout the hotel, which many found unusual given the price range. Interaction with reception was minimal, often facilitated by intercoms or online check-ins, leading to a lack of personal attention. Some reviews described the staff as unfriendly and unhelpful, pointing out that the reception service was disappointing and undermanned. Consequently, while some guests found the staff to be competent and accommodating, others experienced frustration due to the noticeable lack of physical presence and personal assistance.
Wi-Fi
Hotel Duquesa offers varying experiences when it comes to Wi-Fi connectivity. Some guests found the Wi-Fi excellent and amazing, indicating that the hotel can provide strong internet access at times. However, other reviews pointed out several issues, such as very slow speeds, limited access and unresponsive connections. There were also instances where the Wi-Fi did not work at all for extended periods with one guest experiencing no internet for three nights and another unable to get support for an evening outage. These mixed reviews suggest the hotel's Wi-Fi performance can be inconsistent, offering great connectivity in some areas but falling short in others.
No, Hotel Duquesa doesn't have any pool.
No, a spa isn't available at Hotel Duquesa.
No, Hotel Duquesa doesn't allow dogs.
No, parking facilities aren't available at Hotel Duquesa.